World Travel Holdings Reviews

Pros

To have a job, do a couple of ship tours, eat the food on tours.....thats the only perk you'll recieve.

Cons

Alot of micro managing and ass kissing, they treat you like a race horse!!! the scheduling sucks and changes every three months.

Advice to Senior Management

They dont pay well, the more you know about selling cruises and learn the ships. They force you to change your banding to get more commission, this is done when its the busy periods so you can think your making more money!!!....They are nothing but Hustlers!!

Pros

World Travel Holdings offer a decent benefit package especially decent considering today's economy. The people that work for this company are like one big family and look out for each other. I do like how instead of having to pass a customer from one department to the next we can assist a customer with Sales and Service; although, specializing in service can be lost if you are too busy trying to sell.

Cons

Senior management and supervisors (not all) but quite a few should be become actors and actresses. Maybe if they actually worked and supported their teams with feedback good or bad it would help to develop skills and motivate their employees. Also, senior members ask for feedback regarding systems and ways the company may improve the overall customer experience, it goes in one ear and out the other. Why waste employee’s time asking for their feedback if they are not going to use it or at least give updates on what we've requested? There are too many members of management not working and getting paid for it.

Advice to Senior Management

Stop allowing some employees to get away with calling out all the time or coming in late all the time. It is completely and utterly shocking how someone that can never show up on time and always calls out for any excuse major or minor can be considered top three ranking on a team. Something is not right with that picture. The quality of some employees work is being overlooked because members of management are too busy showboating and pretending to work. Management, please pay better attention to your team members by reviewing their work and providing feedback. Also, tighten the reins when it comes to consistently being tardy and calling out. These actions take a toll on the rest of the team. Try actually listening to the feedback we give about the current systems and how they might be improved and please do not lose focus on specializing in quality service to our customers.

Pros

The new management (taking company from World Travel Holdings from National Leisure Group) is very strong. There are good guys at the helm (finally).

Cons

Benefits are not great. Health insurance costs a lot - they spend money on things like pet insurance ad legal insurance instead of offering better quality health care for lower premiums.

Advice to Senior Management

Invest in a better benefits package.

Pros

Management encourages professional development and growth

Cons

Some level of resistance to new ideas

Advice to Senior Management

Keep the dialogue with employees open, continue to refine processes, continue to solicit new ideas and feedback

Pros

Fun environment, friendly people, new technology, not a lot of micromanagement, "breaks" are allowed whenever as long as calls are not holding, always trying to better the employees & looking for feedback

Cons

I don't think there is a lot of recognition for the non sales agents. If you are not senior management, no one knows who you are or what you do. The medical plan is kind of crummy too.

Advice to Senior Management

Take a look at your people behind the scenes. Not just "management". Some of us work long & hard hours but it goes unnoticed.

Pros

It is a great company to work. It is a solid company, even threw the recent economic times. Even though it was hard for the company to ask all except employees to take a 2 week furlough, WTH also provide a way for each employee to earn the money back. The company did their best making sure front line employees were not impacted. Definitely has some smart people that are enjoyable to work with - thumbs up here! As with most companies, there are issues. However overall it is a great company to work.
WTH does try to provide a balance between your needs and the needs of the business. Working for a Travel Company that is open 365 days a year 7 days a week, there will always be employees that are not happy. Which is very confusing to me because all the information regarding operational hours are discussed in detail during the interview process. Did they think they were above the law? I completed understood that I would be low in terms of seniority. In a sales or service environment you have to actual perform and be a team player.
It you are a hard worker, like working with good people and are able to see opportunity you will do well here. If you spend most of your time thinking it's about being the bosses’ pet and complaining you won't like it here.

Cons

Recently they have employeed to many "you owe me" people. What happen to actually working towards respect and maybe opporunties would come their way.

Advice to Senior Management

The management team can be too reactive at times. There are company changes that occur every 6 months. This can be very hard on people to adjust too.

Pros

It really is a fun place to work for nice people who love the travel business. I've been impressed so far (18 months)

Cons

I guess there has been a lot of change in the travel industry over the last couple years. There's been a lot of change in the WORLD over the last couple of years. The older agents (old in years with the co. not age) always gripe about it not being "like it used to be"! They havent figured it out that things change and if you can change with it you get ahead! If you can't be happy then shut up or go find another job! If they were more positive then good things be happening for them.

Advice to Senior Management

invest in better technology

Pros

Great opportunities for professional growth in a fun industry. Focused on selling a great product and get to work on some great brands.

Cons

In the past there were layoffs, which may be why there are some bad reviews, but now the company is healthy, growing and people who are here stay here

Advice to Senior Management

Pay could be improved

Pros

Your associates. They make it worth coming in

Cons

The company has gone against all of the other competition's policies in place to generate business during this economy. . Raising administrative and processing fees while others are eliminating them, increasing margin share by one quarter of one percent while charging back 35% of any discounts to the agents. finding something wrong about every call we are monitored on. Marketing is sometimes purposely deceptive and aimed at what the industry calls bottom feeders. When they find out they are not getting a $400 credit on a $150 cruise, they hang up. This has a negative effect on our compensation as our conversion decreases making us ineligible for bonus.

Advice to Senior Management

Spend a day on the phones trying to book some of these calls using the "customer connection" in place.

Pros

Travel benefits, decent hourly wage

Cons

The people who are Team Leads and Coaches are always critical and never have anything nice to say about anyone here. People are worried about job security. Managers are more concerned with public humiliation thru constant emails showing how badly you are doing in comparison to others. We are reminded to hurry and take calls while supervisors seem to have time to look for cartoon clip arts in their barrage of emails. People need to help out and stop reminding everyone how bad we are doing. If I had another option I would work somewhere else.Really poor communication between supervisors and employees and the company fired long-time employees to cut corners

Advice to Senior Management

Look at the constant number of emails sent by the same people everyday saying the same thing as their peers and tell them they need to jump in and help with the phones. Sending these constant spreadsheets out is not something that motivates, it attacks our worth as employees.