World Travel Holdings Reviews

Updated May 29, 2014
Updated May 29, 2014
68 Reviews

3.2
68 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
World Travel Holdings Co-Chairman and Co-CEO Brad Tolkin
Brad Tolkin
49 Ratings

Review Highlights

Pros
  • Working from home is nice, there is a good support structure even though you work from home (in 17 reviews)

  • But seriously, the best reason to work here is perhaps the people (in 3 reviews)


Cons
  • Throw them on the phones for the busy season during the first part of the year and when it slows down they are glad to see you go (in 4 reviews)

  • There's so much this company need to improve on for their call center (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Woburn, MA
    Current Employee - Anonymous Employee in Woburn, MA

    I have been working at World Travel Holdings

    Pros

    Great opportunities for professional growth in a fun industry. Focused on selling a great product and get to work on some great brands.

    Cons

    In the past there were layoffs, which may be why there are some bad reviews, but now the company is healthy, growing and people who are here stay here

    Advice to ManagementAdvice

    Pay could be improved

    Recommends
    Approves of CEO
  2.  

    Not what they tell you it is - Sell more and get paid less

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Travel Pro
    Current Employee - Travel Pro

    I have been working at World Travel Holdings

    Pros

    Your associates. They make it worth coming in

    Cons

    The company has gone against all of the other competition's policies in place to generate business during this economy. . Raising administrative and processing fees while others are eliminating them, increasing margin share by one quarter of one percent while charging back 35% of any discounts to the agents. finding something wrong about every call we are monitored on. Marketing is sometimes purposely deceptive and aimed at what the industry calls bottom feeders. When they find out they are not getting a $400 credit on a $150 cruise, they hang up. This has a negative effect on our compensation as our conversion decreases making us ineligible for bonus.

    Advice to ManagementAdvice

    Spend a day on the phones trying to book some of these calls using the "customer connection" in place.

    Doesn't Recommend
    Disapproves of CEO
  3.  

    Too many cooks spoiling the broth!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Reservationist  in  Woburn, MA
    Current Employee - Reservationist in Woburn, MA

    I have been working at World Travel Holdings

    Pros

    Travel benefits, decent hourly wage

    Cons

    The people who are Team Leads and Coaches are always critical and never have anything nice to say about anyone here. People are worried about job security. Managers are more concerned with public humiliation thru constant emails showing how badly you are doing in comparison to others. We are reminded to hurry and take calls while supervisors seem to have time to look for cartoon clip arts in their barrage of emails. People need to help out and stop reminding everyone how bad we are doing. If I had another option I would work somewhere else.Really poor communication between supervisors and employees and the company fired long-time employees to cut corners

    Advice to ManagementAdvice

    Look at the constant number of emails sent by the same people everyday saying the same thing as their peers and tell them they need to jump in and help with the phones. Sending these constant spreadsheets out is not something that motivates, it attacks our worth as employees.

    Doesn't Recommend
    Disapproves of CEO
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  5. 3 people found this helpful  

    Great people with a need for a leader that will really push the envelope.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Developer  in  Woburn, MA
    Current Employee - Developer in Woburn, MA

    I have been working at World Travel Holdings

    Pros

    Smart people that care about one another and care about their business. They are passionate about their work, but they don't expect you to be married to your job. The management team has good travel experience (good and bad sometimes). The senior team respects and values the employees. They are very open to feedback and I feel like they value the contribution and ideas of every employee.

    Cons

    Management is not looking to innovate much. They are looking to tweak around the edges rather than build something remarkable.

    The medical benefits are below average. The working space is far below average. There are no perks to speak of including travel perks.

    Advice to ManagementAdvice

    dare to be different. shake up leadership that is not trying to change the game. Don't be afraid to get someone new into a key position even if they have to come from outside of travel. Find someone that has built a brand and has deep direct to consumer marketing experience. consider your value proposition more and your tactical performance metrics a little less. invest in your online user experience.

    No opinion of CEO
  6.  

    WTH.........Last option for finding work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at World Travel Holdings

    Pros

    Wow, this is a good question cause it don't have much good reasons to work here. In todays economy, it's a great reason to be working here. But seriously, the best reason to work here is perhaps the people. For the most part everyone is really nice and helpful and everyone tries to do their job according to standards. Other than the people there's not a good good reason to work here. As the last review said, this job is good only if you can't find a job anywhere else. It's also an ideal part-time gig for college students. Also being employed by this company you can get travel agent discounts on some stuff such as theme park tickets and hotel stays, etc. Don't expect to be going on cruises all willy nilly....it's a big LIE. Again, the last review was very much on point. Only top execs or the same people gets to go on cruises.

    Cons

    There is absolutely no work/life balance at this company. They like to change your schedules without notice as if you don't have a life. Getting time-off or vacation approve is almost IMPOSSIBLE with these people. When you need time off the only option for the most part is to get your shift swapped with another employee and even doing that is hard enough cause most people don't like to give up there days OFF especially if it's a Fri or Sat....All sales agent has to follow a script and if you dont follow it, your penalized for scoring. Sales coaches show you love of course when you make the sales (any sales business do) but when numbers not looking good, they sure will remind you every time "you're not doing your job" The reservation system they use is crap; every day it's always some technical problems that makes the job more frustrating on top of dealing w/ rude customers. There's so much this company need to improve on for their call center. People getting hired are fed lies. They have laid off before in 2007 and 2008 and 2009 probably is not gonna be any differ after the busy season. Again, only if you can't find a job somewhere else, a college student or just looking extra part-time income working here is an option, otherwise STAY AWAY.

    Advice to ManagementAdvice

    Stop making changes every quarter. Fix your scheduling system, it need to be more work/life balanced and update your reservation system, IT SUCKS!!. Start appreciating your employees by APPROVING some time/vacation days.

    Doesn't Recommend
    No opinion of CEO
  7.  

    This workplace is best for people who love travel and don't need to make that much money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Petaluma, CA
    Current Employee - Anonymous Employee in Petaluma, CA

    I have been working at World Travel Holdings

    Pros

    Travel opportunities and supportive environment. Coworkers are friendly and willing to help. Management seems interested in employee feedback.

    Cons

    Mediocre pay and inconsistent leadership. They're having a tough time during the economic downturn. Growth opportunities are very limited.

    Advice to ManagementAdvice

    Senior managment should keep communication with employees open. They should be flexible with schedules, travel opportunities and pay. It would be great if they could find new ways of attracting a larger market share.

    Approves of CEO
  8.  

    Work here..... only if you can't find anywhere else to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Travel Pro  in  Miramar, FL
    Former Employee - Travel Pro in Miramar, FL

    I worked at World Travel Holdings

    Pros

    Best reason to work for World Travel Holdings was going on fam cruises (but not too many of them, as the same group of people always go and others don't get the opportunity). Also, when lucky enough for a vacation to be approved, receiving a travel agent discount had been nice. Oh.....Nice sized cubicles and comfortable chairs.

    Cons

    Constant changes.
    What once was an easy going place to work has now become a miserable, not fun at all order taking call center.
    You can not be yourself, instead you are to be robtic. Bonus plans which years ago had been attainable, are almost unattainable now. Pay plans keep getting cut (even before this recession). And year after year ALL sales agents are making less and less then the years before. The people being hired these days are fed lies. It's been double the work and less pay for most of 2007 and all of 2008. Sales coaches may be nice and if lucky offer positive feedback, but they are not empowered. They are only pawns in the game looking out for themselves as well.

    Advice to ManagementAdvice

    Try keeping your sales people happy and reward them from time to time. Stop making changes every quarter. Fix your scheduling system, it's a joke to have a computer program make the work schedule, especially when it doesn't function properly. Requesting vacation is a joke. For a travel company, you should not frown upon somebody taking vacation. And for crying out loud, accept vacation requests from time to time, not just during huricane season. Offer fam trips to different people each time around. The same people go ALL the time.
    Empower the sales agents. And don't post phony reviews on here.
    Such a shame, that what once was.....Isn't any longer.

    Doesn't Recommend
    Disapproves of CEO
  9. 1 person found this helpful  

    Good Small/Mid-sized travel company with solid management team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Director, Brand Marketing  in  Woburn, MA
    Former Employee - Director, Brand Marketing in Woburn, MA

    I worked at World Travel Holdings

    Pros

    Smart group of folks - passionate about travel. Organization cares about the needs of it's employees and is very fair in how and what it communicates about the state of the business on a regular basis - even and especially in times of economic uncertainty. Note - a new management team took over in 2006, however, many key execs are still part of the team.

    Cons

    Not as nimble as it could be - needs to be more of a leader in the only user experience of how it sells it's products

    Advice to ManagementAdvice

    Continue to be relentlessly focused on results and improvement through every area of the business.

    Recommends
  10.  

    go here with eyes wide open. this is not a place where most people can go to learn and grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Woburn, MA
    Former Employee - Anonymous Employee in Woburn, MA

    I worked at World Travel Holdings

    Pros

    several long-time key employess remain. people with good values and concern for others. in spite of current ownership, deep in the DNA of this place lives a concern for people that book their travel with the company. The customer does matter to so many of the people that still work here.

    Cons

    owners look at the world in unique ways...
    there is little expression of vision (i believe there is not one)
    days are long for a few key people that have tremendous work ethic but not so long for a cadre of loafers that always seem to survive the lay-offs. there have been more than 3 of those in as many years....

    Advice to ManagementAdvice

    pay attention to the stuff that really matters and get rid of the dead weight that still hangs around there. and for God's sake who needs 2 CEO's . Come on really!

    Doesn't Recommend
    Disapproves of CEO
  11. 1 person found this helpful  

    Excellent company, leader in the industry with opportunities for many .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Travel Professional  in  Virginia Beach, VA
    Current Employee - Travel Professional in Virginia Beach, VA

    I have been working at World Travel Holdings

    Pros

    Solid company with growth potential in a tough market. Interaction between management and others is good. All areas of the company try to work together to find solutions.

    Cons

    Constant schedule changes for front line sales force. Sometimes level of respect for employees is missing. Public "talking down" about employees that is heard by others.

    Advice to ManagementAdvice

    Good place to work, could be better with more care and concern of managing a work/life balance.

    Recommends

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