World Travel Holdings

www.wth.com
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Employee Reviews

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  1.  

    Great Travel company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Fort Lauderdale, FL
    Former Employee - Anonymous Employee in Fort Lauderdale, FL

    I worked at World Travel Holdings full-time (more than 5 years)

    Pros

    The people are great to work with. I was allowed the freedom to do my work without a supervisor constantly watching me.

    Cons

    I think the outlook of the travel industry is slowly declining. The pay was alright. I enjoyed my job but I wish there was a little more upward mobility.

    Advice to ManagementAdvice

    I believe that the senior management cares and trying their best.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Not a Truly Remarkable Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Group Account Executive in Wilmington, MA
    Former Employee - Group Account Executive in Wilmington, MA

    I worked at World Travel Holdings full-time (more than a year)

    Pros

    Good benefits, co workers are great, great travel benefits, take advantage of latest tech so agents can work from home and usually works 80% of the time, great tech department.

    Cons

    Customer / Agent complaints never addressed, upper management has no idea what manager of department is doing, current manager has degree in marketing but has never booked actual travel as an agent and has no idea of actual process, not sure why this person even has this position, manager implements processes that are useless, time consuming and does not enhance agent or client experience. Uses 3rd party company to host group registration websites to collect guest information , credit card info and billing info thus leaving guests open to huge security issues if anything were to ever happen with 3rd party companies site.

    Advice to ManagementAdvice

    Hire a manager that actually nows about booking travel as an agent, your group department should be as automated as your individual in house reservation system is, you would have more productivity, much higher overall agent moral and be much more efficient

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    What an Immoral, Sneaky, Self-serving company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Altamonte Springs, FL
    Former Employee - Customer Service Representative in Altamonte Springs, FL

    I worked at World Travel Holdings full-time (less than a year)

    Pros

    The call center tends to be high- energy and cheerful. The pay and benefits are competitive

    Cons

    I have never in my life seen a company where management constantly smiles and presents a facade of caring, but will dismiss you in a heartbeat if the new hire class behind you seems to be able to sell more cruises than you. I was part of a group who were told we were doing well and then the next week fired for "performance issues". We were performing like we were supposed
    to, but the management hired a class that did "better" and they fired a lot of us right before . Christmas. They hire you as customer service reps but then when you get on the floor they base
    their firing decision strictly on your sales and whether you are quickly taken in by one of the number of cliques in operation in the call center. The problem is your direct supervisor is not
    aware of upper managements needs so you can literally meet with your supervisor one day, be told you are doing well and then fired the next day because upper management has changed the performance requirements and not bothered to tell you or your supervisor. I never knew they operated like this, but in hindsight I did notice that they were constantly hiring new classes, and people already on the floor would disappear. It is one thing to fire people because they do not meet your goals, but quite another to fire people because they meet your goals, but you think the newly hired group will do better. Oh yeah, their policy states however you will always know where you stand based on their coaching. They over hire , state a goal to reach, but it does not matter if you reach the goal, if the batch of hires behind you happen to be better sales reps.

    Advice to ManagementAdvice

    Advertise for sales reps, not customer service reps, and try being honest and upfront with canidates.

    Doesn't Recommend
    Neutral Outlook
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  5. 2 people found this helpful  

    Prepare yourself!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Professional in Virginia Beach, VA
    Former Employee - Travel Professional in Virginia Beach, VA

    I worked at World Travel Holdings full-time (less than a year)

    Pros

    You don't have to fight traffic to get to work. paid traing.

    Cons

    You have to provide a phone line for their use only. So much for saving gas on commuting to work, you will be paying the phone bill. Though they won't tell you to do it, it is expected that you will "learn" how to do this job on your own time. Thanks to modern technology you have access to learning tools 24/7. They show you quickly how to book cruises etc., but after they show you once you will have to refer to the videos that are available 24/7 to actually learn how to do it. Be prepared to ignore everything else in your life during training. They pass out extra work without any time to do it during work hours except for 10 minute down times while they are preparing the next topic of discussion. The first two weeks you must put lots more time than your 8 hours. I asked out of a class last year how many are left? My answer was "5 left out of 33". from what I was told by a service technician, they have 3 to 4 classes per year with an average of 27 in each class. Now I know why. the training is more like a 3 month college course squeezed into 6 weeks thanks to modern technology. You can do this job but be prepared to give it much more than the eight hours they want to pay you for.

    Advice to ManagementAdvice

    Stop spending so much time teaching your new employees how to be salesman. We all were hired because of our expierience dealing with customers/clients. Allow your new hires to navigate your system and practice during training hours, not after hours.

  6.  

    Good Company Continually changes with the times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Virginia Beach, VA
    Current Employee - Sales in Virginia Beach, VA

    I have been working at World Travel Holdings full-time (more than 8 years)

    Pros

    Ability to forcast well the future of travel/ adjusts to the times

    Cons

    constant fluctuations of hours required for job. Always asking for shorter lunches or early outs

    Advice to ManagementAdvice

    Keep more in touch with employees/ good job overall but some "upper management" staff do not excel in employee connections

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great Work at Home Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Consultant in Orlando, FL
    Current Employee - Travel Consultant in Orlando, FL

    I have been working at World Travel Holdings full-time (more than 3 years)

    Pros

    The company is mostly comprised of virtual sales agents and working at home is a great perk. They provide all the equipment and the training is comprehensive and on going

    Cons

    The virtual environment can leave you feeling detached. The industry is seasonal and the pay is 100% commission so the slower seasons can be pretty brutal and if anything happens in the cruise industry to slow sales (Like a ship capsizing 1/2012) then the netire busy season can disappear making it an incredibly slow year.

    Advice to ManagementAdvice

    Restructure the commission program to account for the slower seasons. Restructure the way consultants are promoted to expert and senior expert and revise the way that CCR reps are able to take a sale away from a travel pro.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    a very positive working experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Altamonte Springs, FL
    Current Employee - Customer Care Representative in Altamonte Springs, FL

    I have been working at World Travel Holdings full-time (more than a year)

    Pros

    team support is commendable, there is someone either close by or a phone call away who is more than willing to assist regardless of the situation or what position you are in. its a growing thriving solid and innovative company with sound leadership

    Cons

    they never close be prepared to work unplanned overtime holidays depending on call volume and scheduling needs. Its an industry that is constantly changing if you don't adjust well to change its not the job for you. The insurance plan needs to be revised while the carriers for health dental vision even short term disability 401k are all great the structure of the plan itself is not. Annual deductibles are to high. They need a plan like PPO with copay and no annual deductible or to at least offer it in the selections available

    Advice to ManagementAdvice

    Need more versatile positions cross over training in other departments so everyone has opportunity to learn more about the other positions and the company as a whole

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    AWESOME PLACE TO WORK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CCR in Altamonte Springs, FL
    Current Employee - CCR in Altamonte Springs, FL

    I have been working at World Travel Holdings full-time (less than a year)

    Pros

    they promote within the company , alot of companys say it ... they DO it !!!!
    friendly , great open door policy

    Cons

    none really it is cold in the office

    Advice to ManagementAdvice

    dont forget we do alot more work than yall see

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Kind of scammy, horrible values and ethics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL

    I worked at World Travel Holdings full-time (less than a year)

    Pros

    tours of new cruise ships, cruise discounts, the occasional free cruise

    Cons

    management, values and ethics, job security and satisfaction

    Advice to ManagementAdvice

    This is NOT the position I was expecting in ANY regard, nor was it the kind of people I was hoping to work for. From the top down, everyone was shady. It wasn't cold calling, I'll give them that, but it wasn't your typical call center either. Rules did not apply to everyone, customers or associates. Blatant favoritism was shown in both regards. It was a miserable experience!! My co-workers were LITERALLY on Farmville 85% of the time. VERY lax atmosphere... cursing, vulgar/lewd gestures, and innuendos ran rampant throughout the place!! I was VERY disappointed and disheartened with this experience.

    Doesn't Recommend
    Disapproves of CEO
  11. 1 person found this helpful  

    Don't mess up here! Don't stay off the phone too long.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Care Representative in Altamonte Springs, FL
    Former Employee - Customer Care Representative in Altamonte Springs, FL

    I worked at World Travel Holdings

    Pros

    Great benefits, worked with great people. Luncheons from sales executives every month at least, Good location. Good training.

    Cons

    Cons would be the way that the managers kept track of calls coming in, in relation to the customer service versus sales. It was rare that a person wanted to add on to an already booked reservation. New inbound calls were expected to be sold on that call due to price changes. Don't take too many breaks, if you are sick try to be there anyway, while the managers understood people do get sick after a while they will start targeting anyone that would take advantage of sick time or other time off.

    Advice to ManagementAdvice

    Not every position is about sales. Customer service is very valuable as well, with that being said there was no room for improvement for sales when all the calls are for customer service.

    Doesn't Recommend
    Disapproves of CEO

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