World Wide Web Hosting Reviews

Pros

Work from anywhere you have an internet connection. Friendly, upbeat atmosphere. The tools provided by the company are useful and more than adequate to get the job done, overall the infrastructure is well thought out.

Cons

I can't really think of much, if there were they've been resolved by the new owners. Financial compensation could be better.

Advice to Senior Management

Keep up the good work. Looking forward to many more good years.

Pros

Awesome people, new technologies in use, learning new skills.

Meeting others in the same field as you. Working from Home.

Paid vacation time off.

Cons

Prepare to get a second job, as pay is lower than any other company in the industry. On the job training is a review of who does what, and this is how things are.. off you go.

Management can be condescending, as if you are a child, and they are a parent. Pay raises are considered very seldomly. The requirements to move up the "food chain" are strict, and you have to learn all new skills if you don't know them already... some are ridiculous. (like extensive high end Linux knowledge & Ruby On Rails).

If you're working chat, be prepared for the onslaught, as first line of defense. Management won't give you an ETA for repair to pass on to customers; what you may consider "verbal" abuse in live chat is almost never what management considers abuse.

If you're a Level 2 SysAdmin - prepare for ticket metrics more strict than anywhere you've worked. Take too long on a ticket ? Managers want to know why.

There's no "manual" for how things should be done, there's a knowledge base of Standard Operating Procedures; it is expected you know it inside and out... which is nearly impossible as it is constantly being re written.

Personal communication between co workers, outside work , or "3rd party messaging, like Skype" is discouraged.

Lunch time - 15 minutes. Some people get 1 hour (like management).. working at home 15 minutes might suffice to heat up food & get back to your chair.. but not always eat it.

Advice to Senior Management

Management should consider the fact that not everyone is a Linux Professional, esp.when their job title doesn't carry such weight. As such, they should not be (basically) forced to learn skills for a position they may not want to take on.

Pay considerations should be granted in certain scenarios... staff are coming and going, and while it is understood it may be hard to find a reliable, stable, talented employees, staff are under a lot of stress, and can "break" at any time... Financial leeway could be considered, to help ease the pain.

Having Managers (On Duty) who are not condescending, and don't believe "that you should aready know the answer, and shouldn't have to ask" is also recommended. We are not children :) We ask questions, because we aren't sure, or don't know the answer.