Worldwide TechServices Reviews

Updated June 22, 2015
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1.8
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Worldwide TechServices President & CEO Dov Horowitz
Dov Horowitz
48 Ratings

Pros
  • There are no Pros for this company (in 6 reviews)

  • The only pro I can think of is the flexible schedule (in 6 reviews)

Cons
  • You know what that means: no benefits (in 11 reviews)

  • They are also now attempting to hire some full time people at less than they are paying their part-time employees (in 9 reviews)

More Pros and Cons

110 Employee Reviews

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  1. Helpful (1)

    Too many managers with no respect for their staff.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician in Bowling Green, KY
    Former Employee - Field Service Technician in Bowling Green, KY

    I worked at Worldwide TechServices part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Flexible schedule. There is little else positive to say about this company, at least, in their earlier period as Qualxserv. I actually was laid-off from this company at the end of 2007 not long before they came back as Worlwide Technology Services. This company changes names about every 5-10 years.

    Cons

    If the current company is anything like they were when they were called Qualxserv I would advise looking for something better. I worked for them for over 4 years. The pay per service call was not bad if you could maintain a high enough call volume. However, the mileage compensation made it a complete and utter ripoff as a Dell Service Provider where I was sent on average to 4 calls per day covering a 100+ mile radius. Their management was terrible to work with. They acted like a petty fiefdom dictating demands as they saw fit with zero regard for their technicians' safety and well being in the field.

    Advice to Management

    Quit while you are ahead.


  2. My review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Worldwide TechServices

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible days, the rest of this review is just to meet the 20 character minimum.

    Cons

    no raises, hard to reach management with concerns.

    Advice to Management

    Listen to your employees concerns, stop overloading supervisors so they can answer the phone and emails.


  3. Field Technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Ronkonkoma, NY
    Current Employee - Technician in Ronkonkoma, NY

    I have been working at Worldwide TechServices part-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Enjoy helping people solve their technical problems

    Cons

    Sometimes there's not enough work for me


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Part time really means full time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Specialist
    Former Employee - Field Specialist

    I worked at Worldwide TechServices part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Training courses if you get time to do them

    Cons

    Rules change on the fly. They say to check your inbox before 8am to gather up the plan of the day. Well it seems you need to gather up all these items all day long and if you do not check your phone constantly expect a call from a boss ripping you for not getting the call into your queue. The system might work great if you only get 2-3 calls per day but get closer to 6 and that is all you are doing - excepting calls and calling the new customer. My assumption is they EXPECT you to talk on the phone while driving, dangerous at best in some areas - I do not do that. Another issue is with parts drops. Seems the shipping is to a near by UPS location, even if that means driving an hour or two out of the way to get the parts for an account 10 miles from your house. I asked if they could send the packages to a UPS near my house - answer we have no control over that. OK. The foolish phone they give you is pretty small - make sure you have glasses or good eyesight. Lastly I was hired part time. Fine I figure a MAX of 20 hours. In the first day I was "awarded" something like 15 calls, which they wanted them done that day. Highly unlikely. I was authorised to work "overtime and the entire weekend". So much for part time. WWTS gets all the benefit hiring part time and working you full time. When I got hung up at a customer site for a longer than typical time frame the IBM flashing tool image I had would not boot, I was again talked to about not getting to customers quick enough on the phone, spending too much time fixing this one PC with the defective image. I was then told I would have to go back on my own time. That might work for some - but for $15/hr, not. Part time 40+ hrs plus working weekends, gifting work. No such luck.

    Advice to Management

    Spend a day in the field and revamp your processes and timing. If you hire part time, do not expect a full time employee.


  6. Cannot make a living

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Tech
    Current Employee - Field Tech

    I have been working at Worldwide TechServices part-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    You can schedule your own travel.

    Cons

    Can get a enough work to pay bills. And 33 cent a mile for travel, just barely covers gas one way. I also have to beg for call from my supervisor.
    Also it seems like there is not one in charge.
    It seems like everything you sign on that WWTS has changed procedures.

    Advice to Management

    You should care about your employees. I meet other techs who don't care anymore, because management does not care about them


  7. Computer Field Technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Technician in Fargo, ND
    Former Employee - Field Technician in Fargo, ND

    I worked at Worldwide TechServices

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    It is a valuable place to acquire job experience. They have excellent employee training resources. I never encountered another member of this company in person. They assigned jobs to me over the Internet, and I went to Fedex to pick up the necessary parts.

    Cons

    Sometimes they contract their work out to subcontractors. Some of the subcontractors are unsavory people to work for. They make the parent company look bad.

    Advice to Management

    There should be better resources available to the field technicians, especially on jobs that involve printer maintenance.


  8. Field Associates

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Associate
    Former Employee - Field Associate

    I worked at Worldwide TechServices part-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Experience and training in the technical and electronic repair field.

    Cons

    Use of own personal car. No help for repairs, except $ .33/mile. When part-time, the reimbursement is insufficient.

    Advice to Management

    More full-time and business vehicles.


  9. Helpful (2)

    DSP

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - DSP in Jackson, MS
    Former Employee - DSP in Jackson, MS

    I worked at Worldwide TechServices part-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Quick money if your quick with repairs

    Cons

    Micromanagement, change pay scale after your hired, makes promises but doesn't keep them, lots of management change


  10. Mean Workplace Bullies

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - GCC in Tewksbury, MA
    Former Employee - GCC in Tewksbury, MA

    I worked at Worldwide TechServices part-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Anyone rating this company a 4 or 5 has got to be a paid Shill. I'd say they are not honest people and prolly never worked for these idiots.

    Cons

    This management goes out of its way to be very mean and disrespectful to human beings. If you like being treated like a criminal then hang around these pretend managers. They're always accusing employees of stealing without any proof. Just wild accusations. There ought to be a law.

    Advice to Management

    Trust in one thing you jerks. Karma is a real thing. It will come back at ya. Do you really think you can treat people this bad?


  11. Helpful (1)

    Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Worldwide TechServices full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Terrible company to work for, they don't care about you.

    Cons

    All they want is to get the work done

    Advice to Management

    Get more training and be nice to field service employees



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