Worldwide TechServices Reviews

Updated August 27, 2014
Updated August 27, 2014
90 Reviews

1.6
90 Reviews
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Worldwide TechServices President & CEO Dov Horowitz
Dov Horowitz
41 Ratings

Review Highlights

Pros
  • The only pro I can think of is the flexible schedule (in 6 reviews)

  • Very independent, almost work from home (in 3 reviews)


Cons
  • Was hired as a temp, but was told there was a strong opportunity to get hired full-time (in 8 reviews)

  • Absolutely no benefits for part-time employees, which are at least 90% of the workforce (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Field Tech for Dell

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Worldwide TechServices part-time for more than 8 years

    Pros

    Steady employment for Field Tech

    Cons

    Low pay rate and no benefits for part-time employment

  2.  

    Under the Eternal Microscope

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Engineer  in  Bakersfield, CA
    Former Employee - Field Engineer in Bakersfield, CA

    I worked at Worldwide TechServices full-time for less than a year

    Pros

    You can get paid to certify in hardware repair, including PCs, laptops, and printers.

    Cons

    An unbelievable level of micromanagement by phone app.
    You have to document *every* minute of your work day\call progress.
    If you are on a call for longer than their algorithm says the task should take, they will actually call you and require you to explain things while still in the customer's home or office.
    When you get back home, you still have to complete admin tasks (posting outbound waybill numbers, etc.) and you are NOT allowed to charge the time for them because the calls will have already been closed when you leave the call site.
    There is no prospect for raises and very few positions are full-time and even the advanced position of Field Engineer as opposed to Field Technician only pays $17.50\hr.
    You have to use your own car, the reimbursement rate is .33\mile, and you do NOT get reimbursed for all of the miles *from* the call site (the first 40 you have to eat, so if it's 35, guess what?).
    I easily racked up 250-500 miles a week in this job and lost money just for that.
    You are responsible for picking up and dropping off parts for that day's calls from FedEx and UPS sites. These sites often don't open until 10 so you can't really get going on your calls until you have the parts (instead of being able to pick up the parts and use them for calls the next day so you could start servicing the customers right away).
    RTFM - except you can't when the manufacturers of equipment you are expected to service don't allow you to access them (this applies mostly to the LCD televisions that WWTS contracts to repair)...
    While getting the certification certificates is useful, the actual training is poor, even though it comes from the OEM sites.
    I would not recommend anyone work for this company unless it undergoes a complete transformation - RUN AWAY!

    Advice to ManagementAdvice

    A job takes as long as it takes, not as long as some consultant says it should. Start actually trusting your employees. If the calls are completed, that should be the only 'bottom line' that counts.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    If you are a glutton for punishment and disrespect then this company is for you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Technician
    Current Employee - Field Service Technician

    I have been working at Worldwide TechServices part-time for less than a year

    Pros

    Training, access to technical service manuals and manufacturer certifications.

    Cons

    There are so many cons that I truly do not know where to begin. The lack of respect from management is appalling and the diversity of required forms is ludicrous. There are a multitude of mistakes on the web site where you need to post your hours, receive calls and post updates. After a week of training, you are expected to know how this elaborate maze of a mangled system is supposed to work and when asking for help expect "person that hates their job" to almost point you in the right direction.

    Advice to ManagementAdvice

    Sending the upper management into the field to see what the techs go through daily would be a good idea. Perhaps having a suggestion box (or equivalent) and actually fixing some of the problems would be nice. Also, good luck expecting the part time employees to work with a good attitude paying them the mere pittance that you do.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    WWTS going downhill rapidly!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - WorldWide Engineer III  in  Des Moines, IA
    Former Employee - WorldWide Engineer III in Des Moines, IA

    I worked at Worldwide TechServices full-time for more than 10 years

    Pros

    Very few these days. Perhaps getting training and experience in order to move on to a better position with a company that will actually appreciate their employees, not treat them like the enemy as WWTS does.

    Cons

    The company has gotten progressively worse both with pay and micromanaging the employees. There is no trust for the employee here. They treat everyone as if they are out to cheat the company somehow. It is a "Screw them before they screw us" type atmosphere. They treat the employee as an adversary rather than a valued asset that provides their main customer interface. I worked for this company over 15 years, through many different acquisitions/buyouts/name-changes, and have watched the deterioration of a once great company since the merger with Banctec. No pay raise for a 10 year period and the pay actually went down since the Banctec merger debacle. They want more and more out of each employee for less and less pay. The administrative overhead involved with call management is unbelievable ... from taking photos and e-mailing them in for each part serial number replaced on an apple call, to posting endless codes and updates daily to each and every call in your bucket, to multiple phone calls from management wanting you to service upset customers right away that some other area did not have the resources to handle. It leaves very little time to actually do the calls you need to get done let alone do them with great care and pleasant customer service as they should be completed. The micromanagement has progressed to the point of now tracking the employees with GPS devices in order to ensure that an employee doesn't stop by the grocery store on the way home from his last call in a company vehicle.The senior workforce is now leaving in droves (as I have done) and the company is scramling to get any warm body in the position to plug the holes. Even at that they are having trouble finding people that will stay around after finding out what they have to do for the little pay received in return. Don't walk away from this company though ...... RUN !!!

    Advice to ManagementAdvice

    If the company is that strapped for cash, cut the pay of senior executives and upper management (if you really need to) in order to pay the people who actually make up the face of your company what they need to survive. Show the employees that you appreciate them!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    You've shot yourselves in the foot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Technician  in  Bellmawr, NJ
    Current Employee - Field Service Technician in Bellmawr, NJ

    I have been working at Worldwide TechServices part-time for more than 5 years

    Pros

    Free training to lead to a better job.

    Cons

    Low pay, no benefits, micromanagement to no end

    Advice to ManagementAdvice

    If anyone could have found a way to have impoverished ragamuffins as the face of their company, WWTS has found it. Having been with this company for several years, I can see where it's going. First, the pay decrease was a disastrous move, they will lose their best employees. As a current employee about to leave I can tell them that they will be stuck with a bunch on people that know nothing and are NOT self starters.The pay rate sucks, the micromanagement sucks even more. You rely on your representative employees, yet you pay them nothing. Don't expect them to dress well or be positive.Know this, anyone that you hire now just wants the free training to move on. You will not get quality work. Your greed will lead you to having barely skilled workers that will alienate long-term clients.

    Doesn't Recommend
    Negative Outlook
  7.  

    Great company until Qualxserv merged with Bantec to become Worldwide TechServices.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technician Associate  in  Indianapolis, IN
    Former Employee - Technician Associate in Indianapolis, IN

    I worked at Worldwide TechServices part-time for more than 5 years

    Pros

    Free or Paid Training.
    Ability to set you own work schedule (to a degree).
    Work Independantly.

    Cons

    Little opportunity for advancement or promotion to full-time.

    Absolutely no benefits for part-time employees, which are at least 90% of the workforce.

    Pay for work performed went from a per call basis to hourly basis. In my case from 36.00/call to 14.00/hour.
    Typical service call lasted about 1-1.25 hours, so in essence, money made per call dropped from 36.00 to 20.00 (or less), and part-time employees were limited to 29 hours/week for a max of $406.00, which was typically close to half of what you were making before the said merger.

    Although accepted as part of the job using your own vehicle, the amount of travel, in time and miles, was often very great, most of the time exceeding 200 miles/5 hours per day. Travel time did become included in the 29 hrs/week, but mileage reimbursement is/was still considered low at .33/mile.

    Upper management was extremely demanding on lower management/technicians as everything seem to be about customer satisfaction survey numbers and the constant hounding to maintain those numbers at a satisfactory level, which in reality, is out of the hands of the service technician as his/her work may have been satisfactory/excelent but the customer gives bad scores due to other areas in the service repair process.

    Advice to ManagementAdvice

    Greater opportunity for advancement and a benefits package for part-time employees.

    Increase in hourly pay rate to something that approaches what was being earned before the merger.

    Smaller territory areas, when possible, to reduce the mileage/time traveled in a typical day, and an increase in mileage pay rate.

    The ability to discern bad customer satisfaction survey scores that are result of other areas in the service repair process so that it will not reflect badly on the said technician or the region that he serves in.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    It's ok as long as you have another part time job to get by.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Technician  in  Fort Lauderdale, FL
    Current Employee - Field Service Technician in Fort Lauderdale, FL

    I have been working at Worldwide TechServices for more than 3 years

    Pros

    Paid online training and setting your own hours with the customer

    Cons

    The level of pay is far below the level of work that's done. Don't worry about promotions..there aren't any that I've seen.

    Advice to ManagementAdvice

    Pay the techs what they are worth and consider promoting good techs.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Good part-time position not good for main job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Onsite Technician  in  Sacramento, CA
    Former Employee - Onsite Technician in Sacramento, CA

    I worked at Worldwide TechServices part-time for more than a year

    Pros

    Local Supervisor really good. they are really flexible about your schedule and really work with you to make it work for the technician and the company. As long as your customers are satisfied and you have updated your calls by 10am Monday thru Friday you are in charge of your schedule.

    Cons

    The home office only cares about the bottom line. You can only get a maximum of 29 hours a week unless they are extremely busy. The hours go up and down depending on how many calls they get.

    Advice to ManagementAdvice

    This advice is to upper management not direct supervisors. Remember that without the technicians in the field there would be no company. So while the bottom line is important it should not be the most important if you want the comopny to truly succeed.

    Recommends
    No opinion of CEO
  10. 1 person found this helpful  

    How to destroy a company in 3 easy lessons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Worldwide TechServices part-time for more than 3 years

    Pros

    A lot of time behind the windshield alone to thunk.

    Cons

    A more perfect storm could not have happened by accident in destroying a company. 3 easy ways to deliberately take down an organization:
    1. Hostile takeover a company with management with total jerks.
    2. So thoroughly demoralize good workers that having good work ethics works against you.
    3. Pit cheap labor against fulltime labor, aggressively 'encourage' tenured employees to leave.

    Advice to ManagementAdvice

    Look up the word 'duplicitous' in the dictionary. Your names are listed there.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Management chose wrong business model, now grasping at straws.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Worldwide TechServices

    Pros

    No boss with you daily.

    Cons

    Minimal training, no promotions, laughable compensation and mileage reimbursement, management by edict without input from field. disaster in the making.

    Advice to ManagementAdvice

    You would be wise to look up the meaning of "advice", after looking up the meaning of "wise".

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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