Wyndham Vacation Reviews in Redmond, WA

Pros

Great people in the Redmond office, fun people to be around. Awesome to have the opportunity to use the resorts at significantly discounted amounts. Roles constantly changing to accomodate economy, if you like change this is a good company right now.

Cons

Upper Management doesn't seem to relate very well to the lower rungs...major disconnect. Company is in the process of dramtically changing its product, sales process, demographics. This requires changes in staffing, layoffs, etc...this can be difficult to watch. Sense of worry and unease right now.

Advice to Senior Management

Slow down.

Pros

For a call center, this place treats their employees very well. To start, the pay is ok, and benefits kick in within a month which is great. There are performance based money incentives each month. One of the best things is that we get payed to carpool. 2 people carpool to work, they each get 5 dollars. 3 is 7.50, 4 is 15$, and 5 is 20$ to each person carpooling EACH DAY. That is cool. The new performance incentives are going to be good too, because you get a little bonus based on how many reservations you make, ect.... This is an overall great job for a young person who does not know what they want to do, or needs to work full time while going to school. Oh yeah, i also forgot they do tuition re-imbursement.

Cons

They don't give cost of living increases in salary or anything other than a yearly review, and that kind of sucks. The job is very boring sometimes, answering call after call, and when we have a queue of like 30 people, there is no break in between except for writing notes in their account. The owners of the timeshares are sometimes angry and yell at you because they bought into something they don't want. There is not really many opportunities to move up in the company at all. There is a reservations team and a owner relations team, which are the people that REALLY get yelled at by the owners calling in. They take escalated calls, like angry people that won't calm down, or people with complaints. Owner Relations is really the only job to move up to at this job. Yay. Also- you cant even access or put money in your 401k for a whole year. thats unheard of.

Advice to Senior Management

You have no idea what this job is like. You have never picked up a phone. So stop talking like you know what you are talking about. WEST surveys are a terrible way to judge performance, and you guys have noo idea what your employees job is like. You just run around having fun while we slave away. And the bull**** where you talk about promotion from within, is just as I said, bull****.

Pros

They hire young bright people and teach them to work hard and fast. It is a great opportunity to launch a career.

Cons

Turn over and a sink or swim environment

Advice to Senior Management

Focus on professionalism and long term growth and the employees will follow.