Wyndham Vacation

www.wyndhamvacationresorts.com

Wyndham Vacation Reviews

Updated January 29, 2015
Updated January 29, 2015
226 Reviews
3.2
226 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Wyndham Vacation President & CEO Franz S. Hanning
Franz S. Hanning
75 Ratings

Review Highlights

Pros
  • Great benefits, promotion opportunities, ability to work without micro management (in 20 reviews)

  • Provides a sound work environment, and focus on work life balance (in 8 reviews)


Cons
  • Upper management clearly plays favoritism (as long as you make them money) (in 8 reviews)

  • This is a very high pressure sales situation with secrecy between the sales staff and clients (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    This is an allstar company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Services Associate in Myrtle Beach, SC
    Current Employee - Guest Services Associate in Myrtle Beach, SC

    I have been working at Wyndham Vacation

    Pros

    High postive energy, great team atmosphere, wonderful vibes.

    Cons

    Guests have bitter feelings about past timeshare sales presentations.

    Advice to ManagementAdvice

    Keep up the great work, and positive changes.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Save 6 mos Salary Before Starting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Timeshare Sales in Phoenix, AZ
    Current Employee - Timeshare Sales in Phoenix, AZ

    I have been working at Wyndham Vacation

    Pros

    Great pay if you are selling. Horrible pay if you are not selling.

    Cons

    Minimum wage on a draw.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good Sales Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    I have been working at Wyndham Vacation

    Pros

    They deliver on pretty much everything they promise. They will try to hype up the potential salary and spin everything positively when it comes to the commissions pay structure, but of course they do. They'll hire you if you look employable and are honest.

    Cons

    The draw is terrible if you have a dry spell. There are constantly things changing, which can be a con if you're used to coming in and never changing day after day. They ask you to do a lot of work you are not paid for in your commission. Overall the commissions and bonuses are very lucrative, but you've gotta be a great salesman.

    Advice to ManagementAdvice

    Although I work relatively short hours, I'd like to get paid actual money for the constant stuff I'm required to do that has nothing to do with the selling. At my office you guys have created a very good culture though, I look forward to coming into work the majority of the days.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Tremendous, caring company despite worldwide size

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Associate
    Current Employee - Guest Service Associate

    I have been working at Wyndham Vacation full-time (less than a year)

    Pros

    Excellent benefits from paying 100% college tuition to discounts on home decor and furnishings to electronics and oil changes, etc. Will launch you into the career of your dreams.

    Cons

    I have yet to find any thus far

    Advice to ManagementAdvice

    Our "working class" employees such as housekeeping, maintenance, as well as custodial deserve the respect that us higher chain employees receive.

    Recommends
    Positive Outlook
  6.  

    Extremely fast paced, roller coater, exciting experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Destin, FL
    Current Employee - Sales Representative in Destin, FL

    I have been working at Wyndham Vacation full-time (more than 3 years)

    Pros

    Great pay, challenging, great hours, fun,

    Cons

    Very competitive, possibly not a career

    Advice to ManagementAdvice

    Better qualified tours, give the ability to stay longer if having trouble selling.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Challenging work environment with ability to grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wyndham Vacation

    Pros

    Challenging, results-driven work environment, Growth

    Cons

    Constant pressure, hard to have work/life balance.

    Advice to ManagementAdvice

    No suggestions.

    Recommends
    Positive Outlook
  8.  

    reservations department for time share program

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservation Coordinator in Orlando, FL
    Former Employee - Reservation Coordinator in Orlando, FL

    I worked at Wyndham Vacation full-time (less than a year)

    Pros

    very good overall support when getting started

    Cons

    not enough technical training on computer reservation system when first getting started, it is almost all on the job training. computer software for reservations very outdated, pre-WINDOWS, have to remember a lot of codes and key strokes to work on a reservation for the time share promotion program.

    Advice to ManagementAdvice

    either update the computer software for reservations or give more intensive training to new employees. the frustration level for many new employees trying to learn the software is very high, which causes a lot of turnover

    Doesn't Recommend
    Positive Outlook
  9.  

    reservation coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservation Coordinator in Orlando, FL
    Former Employee - Reservation Coordinator in Orlando, FL

    I worked at Wyndham Vacation

    Pros

    very good overall support when first hired

    Cons

    computer reservation software ver outdated, pre-WINDOWS, a lot of codes and keystrokes to remember. Initial training on software minimal, mostly on the job.

    Advice to ManagementAdvice

    Need to update reservation software or give more thorough initial training for new employees. High frustation level of new employees which can cause a high turnover.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Outbound Owner Referral/Prospect Sales Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Owner Referral & Prospect Outbound Telesales in Orlando, FL
    Former Employee - Owner Referral & Prospect Outbound Telesales in Orlando, FL

    I worked at Wyndham Vacation

    Pros

    There is possibility to make good money. The benefits are the best and you get medical on the 1st day of the following month of hire. You can work weekends if you need to make up sales or hours. Good people for the most part.

    Cons

    The supervisors and managers are too young and really don't know how to manage employees or coach for success. They don't do much but walk around clap and yell for us to make a sales, and acting like clowns. I'm embarrassed to be associated at times.
    Huge Favoritism going on, they don't care about your skills or how much you can sell all they care about is taking care of the friends and family that are being hired. Everyone is suppose to begin on the outbound cold calling team; however, I have witnessed new employees being hired directly into other teams which are better campaigns than owner referral and prospects, and they are the teams making the money. Outbound prospects and owner referral are struggling to make the minimum quota each each week. I've never in my life seen such a high turnover. And when you ask how to get to the next level they say "you have to work Saturday and Sunday" in order to make good numbers for the week and then you might get the other campaigns.
    Don't expect to learn anything in training, it's a complete waste of your time. New people also get hired right into day shift which everyone wants, or they select their favorites to be moved into day shift which causes a lot of discontent and they can't seem to figure out why nobody appears happy.

    Advice to ManagementAdvice

    Stop walking around and screaming, yelling, and acting like high school boys. Grow up and act professional and monitor and coach your employees to succeed, then you can stop the constant interviewing.
    Be honest when interviewing candidates, let them know that it's really tough to make your numbers on the outbound prospect/owner referral team unless you work Saturday and Sunday and then you could be put on more lucrative campaigns. Tell them upfront that you must have 6 sales per week for a total of $180 in addition to the $8.25 per hour wage, and let them know that unless they hit 4 sales they won't get paid on the first 3 sales.
    Hire people with the right skills into training and management positions, don't just put out a posting and then select someone that meets none of the qualifications.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Flagship fundamentals, deeply experienced Sales, Inv Mgt, Mktg, Lead Gen and PM. If you can add value here you're set.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wyndham Vacation

    Pros

    Infrastructure
    Fundamentals
    Scale
    Resources
    Financial depth

    They enable top performers to innovate new ways to drive value.

    Cons

    Can get lost in the noise, need to stand out w/ strong value demonstration

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