Wyndham Vacation Reviews

Pros

The commissions are great when you sell, only see 1-2 clients a day
You have a marketing team bring clients to you no prospecting or cold calling
Rewarding job, sending families on vacation
it is the super bowl of sales, very demanding

Cons

the drawl, if there was no drawl just a low base it would be outstanding.
you do not qualify a potential client before sitting down with them

Advice to Senior Management

The sales trainings are great to learn from, not only in the sales arena but in all aspects of life. More of a presence from senior leadership on the sales floor would have been helpful.

Pros

the benefits are great and it is a very good place to work.

Cons

compensation is not always at industry standards for all departments

Pros

all false promises, if you don't have a customer ( which are hand picked so new people get the worst), you are not even allowed to be inside even in hot or cold weather.

Cons

again everything is phoney including how you are supposed to treat customers, you are to prey on their emotions to get them to buy, which in some situations would be ok but here you work on the principle of making them feel sorry for themselves since they don't own timeshare?

Advice to Senior Management

hire all new ones

Pros

Health Benefits were great if that is all you need from a job.

Cons

Salary/Commissions promised were no where close to actual earning potential. Mid level management was a joke, upper level management was worse. Wyndham's selling point is all about the importance of time with family, but they do not give their sales reps any time off for anything. And God forbid you or your child got sick on a Saturday!

Pros

Benefits are great.
Pay is good if you are doing the work to earn more money.

Cons

Unsupportive management.
Uncaring human resources department.
Overworking you during the holiday season.
Insensitive to family, and personal needs and/or concerns.

Advice to Senior Management

Hire managers who not only want to make the company money but also have the staff's best interest in mind. A happy staff, works harder, and ultimately will help bring in more money anyway so it's worth it.

Pros

money, hours, and easy concepts

Cons

inconsistant tour flow, and constant changing of how things work. Hard work for an honest person.

Pros

- Meet and help some great people.
- Some flexibility to pick location and hours to work.
- Good benefits.

Cons

- Have to be able to handle lots of customer rejectiion.
- Some co-workers can be very negative and pull you donw.

Advice to Senior Management

- Need more focus on letting people understand career paths and how to grow within Company..
- Organizational structure not really clear.

Pros

Excellent benefits, fun job, great camaraderie among employees, good opportunity for promotion, large and stable company, flexible hours, amazing guests at the resorts, beautiful place to work.

Cons

Management seems out of touch with employees, compensation package is confusing and punitive, company policies work against employee success, high employee turnover due to unnecessarily stressful environment (for example, all employees within the department are on a rolling 6 week job termination notice).

Advice to Senior Management

Practice what you preach by being more respectful of your frontline employees, evaluate performance-based pay to reward high performance and not be punitive based on factors outside of the employees' control. Don't create more stress for employees unnecessarily. High turnover means less profitability. Improve initial onboarding process to ensure success of new employees.

Pros

Great pay & benefits. Excellent travel package but hard to get time off to use them. Nice work environment with free breakfast daily & coffee/juice/filtered water all day. Excellent daily spiffs & contests.

Cons

Fear environment heavily relied on. New hire training classes are every two weeks & they cut as many from the current team. Average sales numbers aren't acceptable, they hire & fire looking for superstars so only 3 people on frontline have been there for close to a year. No paid time off but they still refuse to allow days off for personal business or sick without dr. note. Some managers use sneaky, deceptive practices during the close on financing & deals kick when the unsuspecting customer realizes it. There should be a management refresher course yearly since managers come from different experience levels & time era's so they all tell you do to something differently than the others & tell you off when you do what a different manager said to do? Very confusing & frustrating.

Advice to Senior Management

Be more supportive & encouraging to your teams. Please use full disclosure & honesty with customers so they make a strong committment to their vacation purchase & have better satisfaction for referrals as well. Explain why we do something or why we don't instead of saying we don't need to know about that so we remain ignorant of our product, policies & procedures.

Pros

The pay is excellent and the benefits are exemplary. The guests are all amazing and their is opportunity to provide excellent customer service for those who choose to exercise it. Also the corporate training is good just not the on site.

Cons

if it wasn't for the poor management of staff and the hiring of unqualified senior staff it would be an excellent environment to work in. Upper management doesn't take interest in the management of the front desk until they feel someone from corporate is coming and they have to show off or the reviews haven't been good enough from the guests. Everyone in that particular resort is in dire need of positive reinforcement training and training on how to eliminate cronyism because it is rampant and effects the overall morale of what would be excellent employees.

Advice to Senior Management

Pay attention to whom is being promoted and for which reasons, also play a more active role in guest services in general instead of picking up the pieces of the aftermath.