Wyndham Vacation

  www.wyndhamvacationresorts.com
  www.wyndhamvacationresorts.com

Wyndham Vacation Reviews

Updated December 20, 2014
Updated December 20, 2014
216 Reviews
3.2
216 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Wyndham Vacation President & CEO Franz S. Hanning
Franz S. Hanning
73 Ratings

Review Highlights

Pros
  • Great benefits, promotion opportunities, ability to work without micro management (in 20 reviews)

  • Provides a sound work environment, and focus on work life balance (in 8 reviews)


Cons
  • Upper management clearly plays favoritism (as long as you make them money) (in 8 reviews)

  • This is a very high pressure sales situation with secrecy between the sales staff and clients (in 5 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Frontline Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Line Sales Representative in Nashville, TN
    Former Employee - Front Line Sales Representative in Nashville, TN

    I worked at Wyndham Vacation full-time (less than an year)

    Pros

    If you don't mind high pressure sales and the corporate atmosphere this job might be for you. If you sell well, you are rewarded but the spiffs are high and the yearly perks almost impossible for frontline to get in the Nashville area. Great sales training and teamwork. Energetic upper management (when you do well).

    Cons

    While there is decent money in the beginning (if you sell, sell, sell) during slow seasons they collect a tally on your hourly and make your pay it back. My last paycheck should have been over $1,000 but I got NOTHING. With such a large and profitable company this is just bogus. If you have a sales slump your boss will not be kind about it. This is a very high pressure sales situation with secrecy between the sales staff and clients. They don't want you to tell the whole truth. If you have any morals or empathy this job is hard to pursue. This job is also very time consuming and you never have a planned lunch break and can often work 12 hours without eating. I actually did very well here but couldn't stay when I realized I would only be "making money" part of the year and the other half trying to keep up paying back hourly to the company.

    Advice to ManagementAdvice

    Pay a base salary that doesn't require a payback.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    internship was nothing special

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Marketing Agent in Panama City Beach, FL
    Former Employee - Community Marketing Agent in Panama City Beach, FL

    I worked at Wyndham Vacation as an intern (less than an year)

    Pros

    Provided excellent training and long-term benefits.

    Cons

    Was forced to lie to guests on a regular basis. Had to badger people who were on vacation and coerce into touring. Very large pressure from management to meet specific weekly goals (note: sales/direct marketing is not for me.)

    Advice to ManagementAdvice

    Maybe not lie to people about soft credit checks. OR maybe not require soft credit checks to invite guests to tour. Also, be completely open and honest to prospective employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Has some highs but mostly lows.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tour Reception in Las Vegas, NV
    Current Employee - Tour Reception in Las Vegas, NV

    I have been working at Wyndham Vacation full-time (more than 3 years)

    Pros

    Honestly, the pay isn't too bad. They do seem to pay more then other time share companies and the work hours are steady. In fact, because they understaff, you have more work to do but that means better money because of the overtime. But even the overtime comes at a price. I guess one of the big things I can say is a plus, is some of the people they get though are very nice and wonderful people. But the problem with that is, because of the micromanaging, it pushes the good ones out and you get left with the not so friendly people.

    Cons

    Employees are allowed to bully other employees. Even when reported, management does nothing about it. I've ended up having to file police reports just because of that. In the marketing Admin role I had, which was basically processing the tour invites that the marketers write up, and that they get paid a commission on. Well, if they don't make their quota, or whatever sets them off, they would make threats against me, even though I have no control of who shows up to tour, or if the guest has bad credit, and cannot tour, they would still get upset. Not all, but I've been threated that they will burn my house down, follow out of work and wreck my car, etc. I reported all this to management but it falls on deaf ears.

    Benefits aren't all that too. Health insurance is very expensive. After you pay the premiums which can be from $50 for the cheapest insurance to over $200 for the top of the line, you still have co-pays of $40-60. That's working at least a full shift just to cover the premium and co-pay.

    Because they do understaff, you have a lot more work to do then possible during an eight hour shift. It never fails once or twice a month they always get after us on the amount of overtime we have, but they don't give us the support to do our job within the 8 hours. It never fails to be there at least 10 hours on Monday's since those are our busiest days, but then other days, when it's slower and we can get done in 8 hours, they get after us to leave early to offset the overtime we have. I'm sorry, I worked that 12 hours, I'm keeping my overtime pay for it.

    I've also had more vacations cancelled then kept. They will approve the time off then take it away "because of business needs". Sicne we lose our vacation hours every year and they don't roll over, it can make it hard to use them up before the end of the year.

    Company values are a joke. The company value is money. Money always comes first. Guests come second and employees are last.

    Advice to ManagementAdvice

    They don't listen anyway. They make us do quarterly survery's, which I believe are fixed. 90% of the employees I talk to, have these same issues and put them in these survery's. But then we hear how Wyndham is still a top company to work for? Something isn't adding up.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great culture, poor pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vacation Planning Counselor in Redmond, WA
    Former Employee - Vacation Planning Counselor in Redmond, WA

    I worked at Wyndham Vacation full-time (less than an year)

    Pros

    The culture is positive and amazing, if the pay would have been more I would have stayed. Positive, excited forward moving company.

    Cons

    Poor pay and bonus structure compared to the economy.

    Advice to ManagementAdvice

    Look into a better bonus structure.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    You are just a number.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CMA in Panama City, FL
    Former Employee - CMA in Panama City, FL

    I worked at Wyndham Vacation full-time (less than an year)

    Pros

    They are willing to work with your schedule most of the time. Great teamwork environment.

    Cons

    They don't seem to care about the employees or customers for that matter. They will do anything to get people in the door. You are treated as just another number. The pay structure is also dodgy.

    Advice to ManagementAdvice

    Please put more effort into caring for your employees. I know there are a lot but some kind of incentive would be nice.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Good benefits, Good People, Caring Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Gifting Coordinator in Williamsburg, VA
    Current Employee - Gifting Coordinator in Williamsburg, VA

    I have been working at Wyndham Vacation full-time (more than an year)

    Pros

    So far, Wyndham appears to be a good, people caring company. It appears (at least) at this location they are very much a promoter from within. They have low cost, quality benefits and a good vacation policy. Management seems to be genuinely concerned with the individual family and appreciate family time. They also promote quality time.

    Cons

    Cons are the IT department. The company does not seem to be overly concerned with location IT support. The telecommunications are under utilized and other technological advancements are unnoticed. At times the company is trapped in the 80's and has not seemed to move forward through the wave of new technology.

    Advice to ManagementAdvice

    You need to spend more time working out new processes. Just because it does not seem broken, it still needs to be fixed. Technology will enable you to reduce your labor cost by easing the burden in heavily laden manual processes. Your IT department needs to be more accountable and accessible. There have been numerous occurrences of long ticket wait times (2 weeks) with no real resolution.

    Neutral Outlook
    Approves of CEO
  8.  

    Temporary fun.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vacation Sales Advisor in Orlando, FL
    Current Employee - Vacation Sales Advisor in Orlando, FL

    I have been working at Wyndham Vacation full-time (more than an year)

    Pros

    Fun work environment, loved my coworkers, enjoyed some ok discounts. Vacation time was pretty generous as well.

    Cons

    It's sales, it's not for everyone. This job was great for the first 6 months but as time went on, it became mundane. It was also stressful to have to meet these sales goals when you are cold calling (despite what they tell you) most people screen numbers that they do not know. So If you aren't talking to people its really hard to sell. You have to be okay with "bending the rules" a bit to get ahead and make a descent pay. I'd rather make an honest living. Also, there is lots of favoritism. Some employees could do whatever they wanted and not suffer any consequences. While others would be termed for the same actions. Great company but the telemarketing positions need to be brought up to speed. It is 2014, people find better vacation deals on Groupon that do not require them to view a timeshare sales presentation in order to reap the benefits. The marketing department has an ever revolving door. Beware of companies who are constantly hiring for the same positions.

    Advice to ManagementAdvice

    There needs to be a way for customers to see the offers presented. We live in a world where everything is one click away. People arent required to give there credit card to random strangers over the phone anymore. Maybe thay will increase your sales.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Sacrifice everything for a shot at success. I worked for worldmark by Wyndham in Redmond WA.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wyndham Vacation

    Pros

    Money, the employees are nice. The older tenured ones are in it for themselves, they will call owners and tell them not to buy from anyone else if they call. But the money is fantastic if you are successful, there are some reps that made over 30k when I was there. Overall management wants you to succeed but is not proactive in doing so. The perks are great, discount fantastic oh and the money is amazing. Short road to retirement with major sacrifices or lack of life balance.

    Cons

    Top reps treated like Kings and Queens, honestly they get away with so much stuff, compliance failures, lack of talk time, more vacation time than others. When you are doing well you get the best leads to help you keep your numbers high as long as you go have a few drinks with the manager or go to there parties or bars with them or even sleep with them. Yea 2013 we heard it at. Draw pay normally wouldn't suck but it takes 3 weeks after a deal to close to get paid, so 3 weeks of draw adds up then add taxes ugh. No work life balance, I have a kid at home I needed a little more flexibility. Management preaches every day to make sacrifices, family, friends and anything and to be happy with money. You can make a lot of money there but even top reps don't always seem happy.

    Advice to ManagementAdvice

    Be more professional, stop allowing drinking on lunch breaks, create a better training and nesting program to eliminate the turnover.

  10. 2 people found this helpful  

    Absolutely horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent in Kiawah Island, SC
    Former Employee - Reservations Agent in Kiawah Island, SC

    I worked at Wyndham Vacation full-time (more than 8 years)

    Pros

    pay, good benefits, flexible schedule

    Cons

    HR ignored blatant retaliation against me when I filed a complaint. I had a supervisor who treated me in a very unprofessional manner for quite some time. First, I went to the reservations manager, who did absolutely nothing. Next, I went to the general manager, who likewise did nothing. Next, I went to corporate HR and they conducted an investigation but decided not to take further action. Afterward, my general manager and reservations manager, who were both very upset that I had complained about the beloved supervisor, started writing me up at every opportunity, often times for things I didn't even do. I believe several of my coworkers participated as well by making false allegations against me. Of course, my managers weren't concerned with facts. They just wanted to punish me. I was told my by the reservation manager "when you point fingers, don't complain when fingers get pointed back at you". The write ups went on for several months until they put me on a suspension while they did an "investigation" but I knew they intended to fire me. I quit before they could. I want to mention that before this happened, I was given an excellent performance review and a raise. They would be unable to give a logical explanation for why it was only after my complaint, a complaint they both made very clear they were unhappy about, that my conduct suddenly became problematic. I am shocked and appalled that the lady from corporate HR went along with them as they did this. It was very obvious retaliation and I don't even think they made any effort to hide it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Vacation Ownership commission sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vacation Ownership Sales in Wisconsin Dells, WI
    Former Employee - Vacation Ownership Sales in Wisconsin Dells, WI

    I worked at Wyndham Vacation full-time (more than an year)

    Pros

    Team atmosphere was fun. Training was ongoing and thorough - WYNDHAM legal department insists on proper wording in training - but local Management teaches you how to say things to IMPLY things without really saying. You need to be comfortable with telling 1/2 truths to be successful in sales here.

    Cons

    VERY high pressure / stressful. Worst part was how many contracts I sold and then cancelled within 5 business days.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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