XO Communications Reviews

Updated April 29, 2015
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2.7
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Chris Ancell
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Pros
  • Great people that want to solve problems (in 20 reviews)

  • Work from home option was a plus (in 9 reviews)

Cons
  • The idea of a lay off over your head every year even when upper management said there would be none (in 15 reviews)

  • Leadership out of touch, no raises, no promotions, no investment in employees, no growth (in 7 reviews)

More Pros and Cons

18 Employee Reviews

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  1. Helpful (1)

    IT Work Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Manager in Plano, TX
    Former Employee - IT Manager in Plano, TX

    I worked at XO Communications full-time (More than 10 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Very laid back work environment. This can only be appreciated after you leave the company and go work for another.
    Pay is ok, management is laid back in IT. Get to go home at 5pm. Parking lot is empty at 5:30. Allows time for your family.

    Cons

    technology can be upgraded. They still use MS Word to do requirements. Outdated tools. Raises skipped. Benefits are not even there. Management do not know how to take advantages of their talents.

    Advice to Management

    go get refresher in the technology. Some of you need to go to College.


  2. Run!!!!!!!!!!!!!!!!!!!!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Business Systems Analyst in Plano, TX
    Former Contractor - Business Systems Analyst in Plano, TX

    I worked at XO Communications as a contractor (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Occasional donuts in the breakroom.

    Cons

    Chaos. Lack of collaboration and communication. Inconsistent policies.


  3. Helpful (1)

    great people to work with

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - P&A Project Manager in Plano, TX
    Former Employee - P&A Project Manager in Plano, TX

    I worked at XO Communications full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    1, the people
    2. overall benefits
    3. freedome to do your job

    Cons

    1. Insurance could be much better

    Advice to Management

    Listen to the rank and file employees


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  5. Helpful (7)

    A company that will do everything in its power to make an employee struggle!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology Management in Plano, TX
    Current Employee - Technology Management in Plano, TX

    I have been working at XO Communications full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people that actually do the work.

    Cons

    Unless your in management you are not going to get anything from this company. There is nothing ethical in their business practices from senior managers up. Directors that are clueless about what you do, but want to change things, to make themselves look good. Their changes are useless for the business. Corrupt business practices, all contest are won by managers and above. oh wait they will give anyone below a $20.00 gift card. They do not have any interest in their employee base,besides screwing them over. The HR department is corrupt as they come, their directors are micro management happy. Management changes every three months, they have departments grouped together incorrectly. If any more Rif's happen it needs to be cleaning out the inept upper management and their buddies.

    Advice to Management

    The HR department is corrupt as they come, their directors are micro management happy. Management changes every three months, they have departments grouped together incorrectly. If any more Rif's happen it needs to be cleaning out the inept upper management and their cohorts. You had loyal employee's that you continually screw over, with the worst benefits ever, no raises continually. You hire people off the street at higher wages then the employees that have been loyal. What an inept bunch of liars you are out for yourselves. You can keep having "Town Halls" your employees wont talk because they know their is retaliation! As for your surveys, your number skewing is ridiculous, those people who don't answer fear the retaliation.


  6. Helpful (5)

    Waste of 14 years of my life!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Plano, TX
    Current Employee - Systems Engineer in Plano, TX

    I have been working at XO Communications full-time (More than 10 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Telework opportunities.
    Work with some really smart and dedicated people.

    Cons

    No room for career growth or advancement.
    About 20% of the people I work with are hard workers. Too bad our managers are too lazy to hold the other 80% accountable. They just give the hard workers more work while letting the others slack off.

    Advice to Management

    Hold people accountable for not pulling their weight. These people are getting a paycheck and should have to work for it. Also, put some thought and logic before a RIF. Don't just pick 2 people from every team. Some teams have more projects than other teams.


  7. Helpful (2)

    Excellent place to learn and grow, hard to stay focused in chaotic environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Engineer in Plano, TX
    Former Employee - Network Engineer in Plano, TX

    I worked at XO Communications full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great network. Great people that want to solve problems. Good technical and mid-level managers that want to help people learn and grow. In most markets, the hands on operations folks are extremely dedicated and smart.

    If you want to work hard, learn, and create solutions, XO will support your efforts. On the other hand, there are traditional positions at XO that are very stable and some people with the right backgrounds can coast along for 15+ years. As with anything, what you get is commensurate with what you put in.

    Cons

    Frequent re-organizations. Too many types of technologies, too many vendors, and projects. Insecurity about future plans from an ownership and high level management perspective. Layoffs are not that nice either... I have not seen XO doing very much hiring in the past 2 years.

    Advice to Management

    Praise the successful network implementations where day in and day out XO has made equipment function for it's customers. Be more careful about major implementations that are not working. Make bridges between the technical, sales/sales engineering, and activations groups.


  8. Laid back, low stress work place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Plano, TX
    Former Employee - Software Engineer in Plano, TX

    I worked at XO Communications full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Laid back, low stress work place

    Cons

    not too competitive, or profitable, hence no growth for employees

    Advice to Management

    Nothing Management can do, there is no direct relation to performance and funding. The funding comes from a different power.


  9. Helpful (1)

    Solid Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager, PMO in Plano, TX
    Current Employee - Senior Manager, PMO in Plano, TX

    I have been working at XO Communications full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great environment; great people; telecommuting possible

    Cons

    Opportunities for pay increases are few; health insurance very expensive

    Advice to Management

    Greater transparency needed in order to maintain trust


  10. Helpful (2)

    Time for change of management. Constant layoffs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Ops in Plano, TX
    Current Employee - IT Ops in Plano, TX

    I have been working at XO Communications full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good people
    Casual environment
    Remote work schedule

    Cons

    Never stop looking over your shoulder. Layoffs are always pending. Many people that have been here for a decade are now getting laid off. Management is horrible and never changes. Zero chance for job advancement. Only way to get promotion is threaten to quit and even then your promotion is less than 10% raise. No merit increases in 5 years.

    Advice to Management

    Time to move on. The IT department has become stagnant. We are so inefficient. Coworkers used to care but most are just happy to get a check. The lack of leadership has really hurt our company.


  11. Helpful (3)

    Project/Program Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Plano, TX
    Former Employee - Senior Project Manager in Plano, TX

    I worked at XO Communications full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible schedule, including WFH. Friendly people, little to no OT required. Mostly a 40 hour workweek.

    Cons

    Position was presented as a Sr level SDLC PM role during interview, managing software development projects over 500 hours, which turned out to be NOT true. Interviewer did tell me that the PM group did NOT manage budgets. But the projects turned out to be very small and boring in scope, less than 200 hours, and none were software development projects. In fact the company does little if any true software development, as they are a telecom company. Company is also facing significant financial problems. After 6 months, decided to leave for a true Sr level role.

    Advice to Management

    Address internal personnel problems instead of hoping they will go away. Definitely hire some older more experienced management vs the young kids who will work for next to nothing and have no management/supervisory training. The lack of strong experienced management is definitely hurting your bottom line and sales of your products.



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