XO Communications Reviews

Updated April 7, 2015
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2.7
197 Reviews
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Recommend to a friend
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Chris Ancell
30 Ratings

Pros
  • Great people that want to solve problems (in 20 reviews)

  • XO has a relaxed environment with flexible schedules and allows you to work from home (in 9 reviews)

Cons
  • Most execs and upper management are out of touch with he front line workers (in 15 reviews)

  • Leadership out of touch, no raises, no promotions, no investment in employees, no growth (in 7 reviews)

More Pros and Cons

Employee Reviews

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  1. Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in Herndon Heights, VA
    Former Employee - Sales Manager in Herndon Heights, VA

    I worked at XO Communications

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Loved the people I worked wi.h

    Cons

    Lots of work all the time.

  2. Helpful (5)

    More layoffs on the near horizon.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at XO Communications full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Never a dull moment, wondering if you'll have a job every morning you wake.

    Cons

    Emotional torture. Since 2002 layoffs have been continuous every single year. What company operates that way? Sales have been bad, so far this year (2015), so get ready...because XO likes to lay off the people who actually do the important jobs...and stretch those jobs out to other people without giving raises.

    No raises. No bonuses. None. Ever. Oh, except for management.

    Moves people from position to position without asking or without that person applying for the position. Have you ever worked for a company that changes your job title without asking you? Not just once, but numerous times. It's humiliating and debasing. Especially when you're a hard worker and respected in the field you're good at.

    Creates new jobs (vice president - more recently) for people on the "in." These people do nothing, but provide the groundwork for the underlings to receive layoffs; to make room for the higher salary needed for the management title. Seriously. Look it up. You'll see management positions popping up all over the place while real workers are laid off...Every. Single. Month.

    Advice to Management

    Either management knows XO is a sinking ship, or they are truly oblivious to anything that happens outside the "Ivory Tower" of Herndon, VA. Looking at the glowing reviews on here - from interns hoping to get a job with XO - I have to chuckle. If this company goes out of business, the higher-ups are going to have these real reviews out there...for other companies to see. Getting a job won't be so easy (for these "higher-ups) when good companies see who XO was driven into the ground by; poor management and the current CEO.

    XO keeps its employees in a culture of fear. There has never been a year or month when every employee (below management) hasn't wondered if they are going to be jobless. What's worse, management promises no layoffs, and immediately carries through with them...it's as though the left hand has NO idea what the right hand is doing.

  3. Helpful (3)

    Working here was not a good fit.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at XO Communications full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The majority of people here were incredibly friendly and helpful. If you asked people for help they were genuinely happy to oblige.

    Cons

    The management team had no loyalty either to customers or employees. I was laid off in Dec and then hired again in April. One day after bonuses were paid out. I lost $35k. They did that to over 80 employees. Every year they had lay offs and kept cutting support to the bare minimum. The sales team would make promises, then when it came time to deliver the operations side would not follow through.

    Advice to Management

    Put more time into creating a safe environment. Your desire to make the numbers look good at the end of the year costs you great employees as well as customers.

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  5. Helpful (1)

    Enterprise Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enterprise Sales Manager
    Former Employee - Enterprise Sales Manager

    I worked at XO Communications

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    My paycheck cleared every pay day

    Cons

    They don't look out for their employees or care about them.

    Advice to Management

    Start getting in the field and talk to yrou front line employees.

  6. Helpful (1)

    Gained a lot of experience and knowledge in my ten years! Loved XO!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN

    I worked at XO Communications full-time (More than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Enjoyed working at the Nashville office! Very family oriented culture!

    Cons

    Many leadership changes within the past two to three years. So many directional changes, it brought chaos to the organization. Definitely challenging! Benefits continued to get worse, along with our competitors.

    Advice to Management

    Would they listen now?

  7. Helpful (2)

    Not the Best or the worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in New York, NY
    Current Employee - Account Manager in New York, NY

    I have been working at XO Communications full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Compensation Package is great but can be tricky.

    Cons

    Micro Managed and the benefits are terrible.

    Advice to Management

    Look into better health benefits and trust your sales force a bit more.

  8. Helpful (6)

    Wish I could give negative stars.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at XO Communications (Less than a year)

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    I received my paycheck.

    Cons

    This is the absolute worst job I've ever had. My stories of how miserable this place was entertain my current co-workers for hours because it was so bad, it was laughable. To be fair, I'm not sure the entire company is that bad, or if my department, or more specifically, my boss was just that bad. Either way, be weary!

    Advice to Management

    Review your attrition data - the numbers don't lie!

  9. Network-Provisioner/Circuit Designer III

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network-Provisioner/Circuit Designer III in Oak Brook, IL
    Former Employee - Network-Provisioner/Circuit Designer III in Oak Brook, IL

    I worked at XO Communications

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    XO is a quality company to work for. Manager made sure I was very well trained in multiple areas of services as well as multiple systems and vendors.

    Cons

    Contract position so 3 1/2 years and I was not paid for any time off or have any medical benefits through XO.

  10. Good Company, good intentions, need better direction - lots of changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Herndon, VA
    Former Employee - Sales in Herndon, VA

    I worked at XO Communications full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I was lucky to work with a great group of people while I was there so that always makes the experience that much better. The company definitely has the right intentions, and wants you to be successful.

    Cons

    Lack of direction, difficulty when trying to find an answer for something. Management not always the most helpful which can be frustrating

    Advice to Management

    Get to know more of every team in the company and the day-to-day business.

  11. Helpful (1)

    Challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enterprise Sales in Los Angeles, CA
    Current Employee - Enterprise Sales in Los Angeles, CA

    I have been working at XO Communications full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great people, good product set

    Cons

    Delivery of services and getting a commission ....not installed you do not get paid

    Advice to Management

    Actually fix the problem instead of try to sell that it's fixed

XO Communications Photos

XO Communications Headquarters
XO Communications HQ
XO (Photo thanks to Flickr user Gem Images with permission, All rights reserved.)

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