XO Communications Reviews

Updated October 13, 2014
Updated October 13, 2014
171 Reviews
2.8
171 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Chris Ancell
16 Ratings

Review Highlights

Pros
  • Great people that want to solve problems (in 19 reviews)

  • XO has a relaxed environment with flexible schedules and allows you to work from home (in 9 reviews)


Cons
  • The idea of a lay off over your head every year even when upper management said there would be none (in 15 reviews)

  • Leadership out of touch, no raises, no promotions, no investment in employees, no growth (in 7 reviews)

More Highlights

Employee Reviews

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  1.  

    IT Work Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Manager in Plano, TX
    Former Employee - IT Manager in Plano, TX

    I worked at XO Communications full-time (more than 10 years)

    Pros

    Very laid back work environment. This can only be appreciated after you leave the company and go work for another.
    Pay is ok, management is laid back in IT. Get to go home at 5pm. Parking lot is empty at 5:30. Allows time for your family.

    Cons

    technology can be upgraded. They still use MS Word to do requirements. Outdated tools. Raises skipped. Benefits are not even there. Management do not know how to take advantages of their talents.

    Advice to ManagementAdvice

    go get refresher in the technology. Some of you need to go to College.

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    Day to day co-workers were great, upper management out of touch"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at XO Communications full-time (more than 10 years)

    Pros

    The people I worked with in Nashville were great. I was there for 10 years and for the most part my co-workers were like family. The best thing about that job was the people I worked directly with. Local management was good about arranging a flexible work schedule. That may have changed since I left, and then changed back after a few changes in management since then.

    Cons

    Most execs and upper management are out of touch with he front line workers. They often manage with fear tactics. There was always a layoff looming. I was fortunate to never get let go in any of them, but it was always in the back of my mind. Pay was mediocre for some, but if you really want to get ahead it isn't going to happen at XO unless you get lucky. Hard work plays into it as well, but moving up isn't totally dependent on doing a good job here, at least from my experience. The job itself doesn't really give you the sense that you are doing anything worthwhile in life. You are there to make a paycheck get your numbers and come back the next day to do it over again.

    Advice to ManagementAdvice

    Care about your employees a little deeper. Got the extra mile for them and they will return the favor. That is what is missing at XO.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Office manager for 10 years

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at XO Communications

    Pros

    The sales staff was great to work with every day.

    Cons

    Turnover due to sales people not making quota.

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  5. 1 person found this helpful  

    The aggressiveness of the new CEO, Chris Ansell, is refreshing and exciting to witness.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Herndon, VA
    Current Employee - Anonymous Employee in Herndon, VA

    I have been working at XO Communications

    Pros

    What is expected is 8 hours of quality work for 8 hours pay. The possibility of personal growth is there especially with the new inclusive policy being instilled by the CEO. With the implementation of cloud products and the improvement of old products the sky is the limit.

    Cons

    The negative aspects are the people that believe that everything revolves around them, and therefore, are not willing or able to relinquish control or delegate tasks and authority. The insecurities displayed amongst the employees, along with the continuous demeaning and downgrading of others is tiresome and is leading to a mass exodus of good people.

    Advice to ManagementAdvice

    I would advise getting rid of the dead weight and concentrate on the ones that are and can contribute positively to the bottom line.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Herndon Is The Ivory Tower...and they don't know it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at XO Communications full-time (more than 8 years)

    Pros

    This was a great company when I joined a little over 10 years ago. The company focused on the customers needs, the employees and the future.

    Cons

    Now the company is led by the people in Herndon (you'll see the anonymous employee reviews from Herndon, aka The Ivory Tower) with a CEO that seems to be unaware of what it's like to work with people.

    Every time there is an "all employee call" we get together, wondering who is going to be laid off next. How many times will we hear how great the company is doing, but we cannot have raises or bonuses "at this time?" And taking away the ability to work from home is punishing a lot of people for the few that abused it. Sure people were on calls with babies crying in the background. That's not a good idea. But what about the others that worked hard? Now the drive in will cost money for gas and parking as well as adding to the carbon footprint. So if XO was looking to be a "green" company, you can scratch them off that list.

    Advice to ManagementAdvice

    Who is this new CEO? People in the Ivory Tower sing his praises, but those of us in the trenches have no idea why he's so happy on every call that announces the new lay-offs and destruction of people's lives.

    Oh, and stop moving people around in their job functions without asking them. XO has become the game of shuffleboard. I have no idea what my job title will be next month!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    XO was the best job I have had so far. I was there 11 years before my position was eliminated due to budget cuts.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Market Coordinator
    Former Employee - Market Coordinator

    I worked at XO Communications full-time (more than 10 years)

    Pros

    It was all about the office where I worked, great management, outstanding, talented sales people, intelligent engineers and an all around super environment. I was very pleased my salary growth and vacation and perk. When I left I had increased my salary $15,000 in 11 years.

    Cons

    Horrible benefits! In the past 2 years things really started going downhill. Customer Service was below par and installs were becoming long and painful for customers, plus the frequent outages were getting worse and worse. Upper and local management were like clowns at a circus.I am proud to have been with XO during their better years!

    Advice to ManagementAdvice

    Take better care of your long term employees. Stop outsourcing to India, get rid of certain upper management akka "Funky" and others.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    XO Communications

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee in Herndon, VA
    Current Employee - Anonymous Employee in Herndon, VA

    I have been working at XO Communications full-time

    Pros

    Nice people, relaxed atmosphere, people get along well and build strong relationships, the senior leadership is approachable and seems focused on improving the company in the right ways

    Cons

    Health benefits (high deductible plan), staff reductions resulted in many people feeling over worked and wearing multiple hats, no annual merit increase program, complaints that promotions frequently went to external applicants rather than promoting from within

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at XO Communications full-time (more than 3 years)

    Pros

    nice environment, great benefits, comraderie with employees.

    Cons

    Opportunity for promotions and salary increases

    Advice to ManagementAdvice

    Consider top performers for merit review and further development.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Bipolar C-management - authenticity gap between rhetoric and management policies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst, Lead
    Current Employee - Financial Analyst, Lead

    I have been working at XO Communications full-time (more than 5 years)

    Pros

    used to have flexible work arrangements

    Cons

    axing non cost benefits like telecommuting - benefits already bottom of the barrel

    Advice to ManagementAdvice

    be transparent and own the unpopular decisions you make. consistent message across c-suite rather than thinly veiled power struggles/infighting

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    KAMIKAZE Pilots

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at XO Communications full-time (more than 10 years)

    Pros

    Good people in the trenches.
    Lots of diffrent equipment to work on.
    Pays the bills.

    Cons

    Benefits are below the street curb.
    No direction what so ever.
    what is a merit raise?
     Organizational Effectiveness?? why will take away the work from home policy! now pay me big bucks.

    Advice to ManagementAdvice

    Stop treating your employee like an adversary.
    Micro managing at it finest very counter productive.
    The executives have a revolving door.
    The Indians are riffed to almost genicide.
    there will be nothing but chiefs left to run the store and that works how?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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