XO Communications Reviews

Updated August 27, 2015
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2.6
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Chris Ancell
48 Ratings

Pros
  • Great people that want to solve problems (in 20 reviews)

  • Work from home option was a plus (in 9 reviews)

Cons
  • The idea of a lay off over your head every year even when upper management said there would be none (in 15 reviews)

  • Leadership out of touch, no raises, no promotions, no investment in employees, no growth (in 7 reviews)

More Pros and Cons

231 Employee Reviews

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  1. IT Department

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent work location and salary for what the work load was. Good work from home policy

    Cons

    Poor management and no room for growth

    Advice to Management

    Listen to your employees and learn to grow a spine for Directors and above


  2. Sales Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Herndon, VA
    Former Employee - Anonymous Employee in Herndon, VA

    I worked at XO Communications (More than 5 years)

    Pros

    Pay was good relative to industry average.

    Cons

    Service Delivery was slow relative to industry averages.

    Advice to Management

    Keep sales comp simple.


  3. A solid 3

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Analyst in Plano, TX
    Former Employee - Lead Analyst in Plano, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at XO Communications full-time (More than 10 years)

    Pros

    Great people to work with.

    Cons

    Flakey management. Culture is a mess. Flakey management. No upward movement.

    Advice to Management

    Get it together. At least act like you know WTF is going on.


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  5. HR Business Partner

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Business Partner in Plano, TX
    Former Employee - Human Resources Business Partner in Plano, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at XO Communications full-time (More than 3 years)

    Pros

    Great leadership in HR and the environment is employee friendly, business casual and have the ability to work from home. Mid - management gives their all to the employees.

    Cons

    there has been a lot of downsizing in the last couple of years so quite a few Reductions which has caused some distrust., but regardless of that, employees always want to come back if given the opportunity, It is amazing.

    Advice to Management

    Grow the business but take care of your employees in the process. You will only be successful because of your resources.


  6. Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Herndon, VA
    Current Employee - Account Executive in Herndon, VA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good company to work for

    Cons

    Lots of challenges to overcome

    Advice to Management

    Know what is going on across organization.


  7. Good company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Administrator II in Plano, TX
    Former Employee - Systems Administrator II in Plano, TX
    Positive Outlook
    No opinion of CEO

    I worked at XO Communications full-time (More than 8 years)

    Pros

    They have a pretty high quality of coworkers in this company. There will always be personalities, but for the most part, when there's something to be done, people will buckle down and do it. They don't try to pass you around. The top level of management has meetings several times a year to discuss overall company direction and discuss/praise specific concerns and accomplishments.

    Cons

    They only have High Deductible health care plans. If you prefer HMO/PPO type health care options, they don't have any. If your spouse/domestic partner has the option of receiving health care (no matter how bad it might be), you can not cover them under 'family'.

    Advice to Management

    Don't let HR shoehorn you into a position where you lose people due to lack of support. If you let them force you into supporting a position detrimental to the employee, push it up the chain till it gets dealt with and make sure the employee knows you're doing it. Don't let it stall because of one road block or disinterested person's attitude.


  8. Helpful (4)

    Sr, Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Roseville, CA
    Former Employee - Senior Manager in Roseville, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at XO Communications (More than 10 years)

    Pros

    Good people and culture, decent salary, nice balance between work and life.

    Cons

    Terrible industry filled with downsizing, outsourcing and automating. Due to the commodity nature of Telecom/ISP, the industry as a whole is extremely cost conscious and is doing everything it can to bring down expenses with labor being a major factor.

    Advice to Management

    Stop rewriting the business plan every two years. I understand this is difficult when the average CEO tenure is only two years, but the lack of a consistent strategy has led to dissatisfaction and confusion from anyone not in the top 2-3 levels of management (VP and above)..


  9. Helpful (1)

    Glad to have a job!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Saginaw, MI
    Current Employee - Technical Support Representative in Saginaw, MI

    I have been working at XO Communications full-time (More than 10 years)

    Pros

    Pros would include the people I work with that do their jobs correctly, the ability to work from home, wellness benefits (they pay you to get fit!), and vacation time is plentiful. There are also many opportunities for lower Tier support to advance. Good place to also get time served in the telecom business.

    Cons

    The health benefits are junk, also there are a lot of whiners (people who think they deserve more than they do), and there have been lay offs that could keep you on edge if you work in certain departments who have been affected by them in the past.

    Advice to Management

    Don't give them any reasons to say you choose favorites. Keep hearing that on this site but don't really see it from my job perspective.


  10. Helpful (6)

    "Meh"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at XO Communications (More than 5 years)

    Pros

    Pay is decent for the area, far under market value, good place to get experience if just starting out

    Cons

    Absolutely no chance you can retire from XO (you'll be let go before you get a chance), salary is not competitive in the field so they exploit the market to pay less, the politics rule EVERYTHING. Your ability counts for nothing if you're not "in" with management.

    Advice to Management

    Base peoples pay by skill, not tenure, stop the "buddy system" and hire the right people for the jobs, not the people you want to move out of your team.


  11. Helpful (2)

    E911 Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - E911 Analyst in Nashville, TN
    Former Employee - E911 Analyst in Nashville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at XO Communications full-time (More than 3 years)

    Pros

    Coworkers were awesome to work with. Decent starting pay. Fun environment. Good hours.

    Cons

    Specific job was like chasing your tail. Could never keep up. The work was a mountain that grew as fast as you could climb it. Management was not knowledgeable.

    Advice to Management

    Learn how a position works before attempting to manage it.



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