XO Communications

  www.xo.com
  www.xo.com

XO Communications Reviews

Updated December 15, 2014
Updated December 15, 2014
181 Reviews
2.9
181 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Chris Ancell
21 Ratings

Review Highlights

Pros
  • Great people that want to solve problems (in 20 reviews)

  • XO has a relaxed environment with flexible schedules and allows you to work from home (in 9 reviews)


Cons
  • Most execs and upper management are out of touch with he front line workers (in 15 reviews)

  • Leadership out of touch, no raises, no promotions, no investment in employees, no growth (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Amazing place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Social Media Marketing & Product Management in Herndon, VA
    Former Employee - Social Media Marketing & Product Management in Herndon, VA

    I worked at XO Communications as an intern (more than an year)

    Pros

    As an intern I was given amazing coaching from top executives and senior management, and I was given meaningful work that allowed to me learn a lot. I highly recommend everything about this organization.

    Cons

    The office setting is a little bland, but that doesn't bother me!

    Advice to ManagementAdvice

    Keep doing what you are doing!

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Too many lay offs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Care
    Former Employee - Care

    I worked at XO Communications

    Pros

    Some flexibility in schedules is good.
    Local management works hard and does a great job trying to work through their own limitations from the executives.

    Cons

    -Too many lay offs, no loyalty or appreciation.
    at least one lay off each year for 5 years and in many cases there were several, but they were kept quiet so as not to worry anyone.
    -low follow through from the executive team.
    -wages in at least one state were under average
    -often without the resources to meet goals. I.e. team members not being replaced, slow computer, system limitations.

    Advice to ManagementAdvice

    -executive team should try following through on promises they make.
    -continual annual raises are something that need to be built into the budget, not the other way around.
    -don't hire people and turn around a layoff others that have been working hard for years.
    -don't cut raises foe the whole company if one area didn't meet their goals.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Sinking Ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at XO Communications full-time

    Pros

    Several talented people within the company. Excellent network.

    Cons

    Extremely unethical business practices. They find ways to not pay sales people for large sales that are made. The cultural is very negative towards sales people which are the lifeline of the business.

    Advice to ManagementAdvice

    Everything dollar earned starts with a sale. When sales people are not compensated and treated with respect, there is no possible way that a company can be successful. XO used to have 4,000 employees only 6 years ago. Now there are only 2,000 employees. This is because sales revenues continue to decline. One-time anomalies on the books may help to pay the XO executive's annual bonus, but it does not assure the long term survival of the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Mixed Feelings

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Central Office Technician
    Former Employee - Central Office Technician

    I worked at XO Communications full-time (more than 5 years)

    Pros

    A good opportunity to learn various telecommunications software and hardware technologies. Not always performing the same tasks all the time.

    Cons

    Not fully supported by management and some team members to share knowledge and support technology growth. Was often sent out or asked to perform tasks and being told that you'll learn by doing. That's ok until something gets screwed up. Other times sent out to perform a task without proper tools to do work. Asked to perform a minimum of 9 jobs a night, leaving some people make up tasks just to get the numbers.

    Advice to ManagementAdvice

    Help your employees who are on the front line.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    account executive, Los angeles

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Los Angeles, CA
    Current Employee - Account Executive in Los Angeles, CA

    I have been working at XO Communications full-time (less than an year)

    Pros

    Decent pay, small office, good product set, good training, good on ramp commissions.

    Cons

    You have to pay for parking,

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Not for Everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at XO Communications full-time (more than 10 years)

    Pros

    Great people. Flexible (depending on where you work) They Try.

    Cons

    Constant change. CONSTANT. Extremely click-ish. Rewards more on who than what you know.

    Advice to ManagementAdvice

    Try to recognize impact of constant instability -and recognize those that stick with you

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Good Internship experiences. Good program, manager and HR.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern Network Engineer in Herndon, VA
    Former Employee - Intern Network Engineer in Herndon, VA

    I worked at XO Communications as an intern (less than an year)

    Pros

    Nice co-workers, manager and office environment.

    Cons

    Not much training seminars.

    No opinion of CEO
  9.  

    Many different titles and positions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at XO Communications full-time (more than 3 years)

    Pros

    This company will keep you on its toes.

    Cons

    Every quarter the threat and fear of layoffs - even after we are promised there will be no layoffs - is constant. It has almost taken on a form of emotional torture. And as soon as someone is laid-off, their title is juggled and changed to make it seem as though the company had a genuine right to rid themselves of an unneeded position, while in reality, they either dump the work on surviving workers (until those are laid-off) or retitle the position and a new person is hired for the same work, less amount of pay.

    Advice to ManagementAdvice

    Please show some respect and care to the people who have actually made your company work...not the upper-management that likes to cry, "off with their jobs!"

    Every year, for as long as I have been here, XO Communications lays someone off in the fourth quarter...right before the holiday season. This makes the company numbers look better, but it sure ruins a lot of lives. Please care about the people who work under you.

    Doesn't Recommend
    Negative Outlook
  10. 2 people found this helpful  

    No vision coupled with miss-guided information by uninformed executives to leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager
    Current Employee - Sales Manager

    I have been working at XO Communications full-time (more than an year)

    Pros

    The people at the day-to-day activity level that drive the company are great. It's what had kept people here for many years.

    Cons

    The company lacks vision into market trends that are obvious mover and shaker technologies and solutions that their competitors are adding to their portfolios. The company will always be a network company at its core with little else of value. There is no experience or knowledge outside this core to take the company to the next level and what they are scared of or lacking in insight/vision, equates to someone providing wrong information and miss-information which also means opportunities missed.

    Advice to ManagementAdvice

    The leadership doesn't appear to have the where-with-all or the insight to read through the miss-guided direction provided internally that is driving decisions. Pull your head out, gain your own perspective through other avenues of advise and direction vs. making decisions on products/solutions and technologies you know very little about.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Very Dissorganizted and too much change.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Herndon, VA
    Former Employee - Sales in Herndon, VA

    I worked at XO Communications full-time

    Pros

    A relatively small company given the industry and its easier to get approvals on pricing and contract revisions which are always a constant in that verticle

    Cons

    Very disorganized and a downright depressing place to work. Constant changes and lack of focus, Very poor implementation when it came to circuit delivery.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

XO Communications Photos

XO Communications Headquarters
XO Communications HQ
XO (Photo thanks to Flickr user Gem Images with permission, All rights reserved.)

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