XO Communications Reviews

Updated July 17, 2015
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2.5
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Chris Ancell
46 Ratings

Pros
  • Great people that want to solve problems (in 20 reviews)

  • Work from home option was a plus (in 9 reviews)

Cons
  • The idea of a lay off over your head every year even when upper management said there would be none (in 15 reviews)

  • Leadership out of touch, no raises, no promotions, no investment in employees, no growth (in 7 reviews)

More Pros and Cons

225 Employee Reviews

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  1. Helpful (2)

    Sr, Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Roseville, CA
    Former Employee - Senior Manager in Roseville, CA

    I worked at XO Communications (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good people and culture, decent salary, nice balance between work and life.

    Cons

    Terrible industry filled with downsizing, outsourcing and automating. Due to the commodity nature of Telecom/ISP, the industry as a whole is extremely cost conscious and is doing everything it can to bring down expenses with labor being a major factor.

    Advice to Management

    Stop rewriting the business plan every two years. I understand this is difficult when the average CEO tenure is only two years, but the lack of a consistent strategy has led to dissatisfaction and confusion from anyone not in the top 2-3 levels of management (VP and above)..


  2. Glad to have a job!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Saginaw, MI
    Current Employee - Technical Support Representative in Saginaw, MI

    I have been working at XO Communications full-time (More than 10 years)

    Pros

    Pros would include the people I work with that do their jobs correctly, the ability to work from home, wellness benefits (they pay you to get fit!), and vacation time is plentiful. There are also many opportunities for lower Tier support to advance. Good place to also get time served in the telecom business.

    Cons

    The health benefits are junk, also there are a lot of whiners (people who think they deserve more than they do), and there have been lay offs that could keep you on edge if you work in certain departments who have been affected by them in the past.

    Advice to Management

    Don't give them any reasons to say you choose favorites. Keep hearing that on this site but don't really see it from my job perspective.


  3. Helpful (5)

    "Meh"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at XO Communications (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Pay is decent for the area, far under market value, good place to get experience if just starting out

    Cons

    Absolutely no chance you can retire from XO (you'll be let go before you get a chance), salary is not competitive in the field so they exploit the market to pay less, the politics rule EVERYTHING. Your ability counts for nothing if you're not "in" with management.

    Advice to Management

    Base peoples pay by skill, not tenure, stop the "buddy system" and hire the right people for the jobs, not the people you want to move out of your team.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    E911 Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - E911 Analyst in Nashville, TN
    Former Employee - E911 Analyst in Nashville, TN

    I worked at XO Communications full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Coworkers were awesome to work with. Decent starting pay. Fun environment. Good hours.

    Cons

    Specific job was like chasing your tail. Could never keep up. The work was a mountain that grew as fast as you could climb it. Management was not knowledgeable.

    Advice to Management

    Learn how a position works before attempting to manage it.


  6. Good Place to Pay Your Dues

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in Herndon, VA
    Current Employee - Accountant in Herndon, VA

    I have been working at XO Communications (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Work life balance, opportunity to learn, company pays for training and education.

    Cons

    Benefits and pay are below market, raises are 2-3% range on average, bad years you forgo raises

    Advice to Management

    Sell the company already!


  7. Great Place to make money

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in Herndon, VA
    Former Employee - Senior Account Executive in Herndon, VA

    I worked at XO Communications

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great and diverse product set...excellent management structure. I always recieved the support and training needed to be successful.

    Cons

    There really are no cons. It truly is a great opportunity. I moved to a place where they don't have an office so I had to quit. I wish I hadn't.

    Advice to Management

    Keep your new reps motivated to continue to learn the products as there are many and they can be complicated.


  8. Circuit Designer

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at XO Communications

    Neutral Outlook
    Approves of CEO
    Neutral Outlook
    Approves of CEO

    Pros

    Good Management and people to work for in friendly atmosphere.

    Cons

    None that I can think of right now.

    Advice to Management

    Keep up good work


  9. Project Manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at XO Communications full-time

    Pros

    The company benefits are pretty good.

    Cons

    Very low energy in the Lone Tree office


  10. retention and cultivation of business accounts

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at XO Communications full-time (More than 3 years)

    Pros

    laid back and fun place to work

    Cons

    no raise or real room for advancement


  11. Helpful (3)

    A company with no direction

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in New York, NY
    Former Employee - Technician in New York, NY

    I worked at XO Communications (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great coworkers, decent technology to get experience with

    Cons

    Corporate policies constantly changing (and not for the better), low pay compared to what other companies are willing to pay for the same job, raises are a joke, no trust in the executives that run the company, very poor morale, benefits are absolutely terrible, layoffs expected each year, no sense from employees that management values the work you do, just an overall negative environment

    Advice to Management

    Actually show the employees you value what they do, and not with the same old lip service. Stop making morale crushing changes such as removing work from home policies out of the blue. Look at what other companies are paying their employees for the same job and maybe people wouldn't be flying out the door the first chance they get.



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