XO Communications Reviews

Updated March 23, 2015
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2.7
195 Reviews
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Recommend to a friend
Approve of CEO
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Chris Ancell
27 Ratings

Pros
  • Great people that want to solve problems (in 20 reviews)

  • XO has a relaxed environment with flexible schedules and allows you to work from home (in 9 reviews)

Cons
  • Most execs and upper management are out of touch with he front line workers (in 15 reviews)

  • Leadership out of touch, no raises, no promotions, no investment in employees, no growth (in 7 reviews)

More Pros and Cons

Employee Reviews

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  1. Gained a lot of experience and knowledge in my ten years! Loved XO!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN

    I worked at XO Communications full-time (more than 10 years)

    Pros

    Enjoyed working at the Nashville office! Very family oriented culture!

    Cons

    Many leadership changes within the past two to three years. So many directional changes, it brought chaos to the organization. Definitely challenging! Benefits continued to get worse, along with our competitors.

    Advice to ManagementAdvice

    Would they listen now?

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful

    Working here was not a good fit.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at XO Communications full-time (more than 3 years)

    Pros

    The majority of people here were incredibly friendly and helpful. If you asked people for help they were genuinely happy to oblige.

    Cons

    The management team had no loyalty either to customers or employees. I was laid off in Dec and then hired again in April. One day after bonuses were paid out. I lost $35k. They did that to over 80 employees. Every year they had lay offs and kept cutting support to the bare minimum. The sales team would make promises, then when it came time to deliver the operations side would not follow through.

    Advice to ManagementAdvice

    Put more time into creating a safe environment. Your desire to make the numbers look good at the end of the year costs you great employees as well as customers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. Not the Best or the worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in New York, NY
    Current Employee - Account Manager in New York, NY

    I have been working at XO Communications full-time (more than 5 years)

    Pros

    Compensation Package is great but can be tricky.

    Cons

    Micro Managed and the benefits are terrible.

    Advice to ManagementAdvice

    Look into better health benefits and trust your sales force a bit more.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 3 people found this helpful

    Wish I could give negative stars.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at XO Communications (less than a year)

    Pros

    I received my paycheck.

    Cons

    This is the absolute worst job I've ever had. My stories of how miserable this place was entertain my current co-workers for hours because it was so bad, it was laughable. To be fair, I'm not sure the entire company is that bad, or if my department, or more specifically, my boss was just that bad. Either way, be weary!

    Advice to ManagementAdvice

    Review your attrition data - the numbers don't lie!

    Doesn't Recommend
    Approves of CEO
  6. Network-Provisioner/Circuit Designer III

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network-Provisioner/Circuit Designer III in Oak Brook, IL
    Former Employee - Network-Provisioner/Circuit Designer III in Oak Brook, IL

    I worked at XO Communications

    Pros

    XO is a quality company to work for. Manager made sure I was very well trained in multiple areas of services as well as multiple systems and vendors.

    Cons

    Contract position so 3 1/2 years and I was not paid for any time off or have any medical benefits through XO.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. Good Company, good intentions, need better direction - lots of changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Herndon, VA
    Former Employee - Sales in Herndon, VA

    I worked at XO Communications full-time (more than a year)

    Pros

    I was lucky to work with a great group of people while I was there so that always makes the experience that much better. The company definitely has the right intentions, and wants you to be successful.

    Cons

    Lack of direction, difficulty when trying to find an answer for something. Management not always the most helpful which can be frustrating

    Advice to ManagementAdvice

    Get to know more of every team in the company and the day-to-day business.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful

    Challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enterprise Sales in Los Angeles, CA
    Current Employee - Enterprise Sales in Los Angeles, CA

    I have been working at XO Communications full-time (more than a year)

    Pros

    Great people, good product set

    Cons

    Delivery of services and getting a commission ....not installed you do not get paid

    Advice to ManagementAdvice

    Actually fix the problem instead of try to sell that it's fixed

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. OK For Entry-Level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Nashville, TN
    Current Employee - Analyst in Nashville, TN

    I have been working at XO Communications full-time (more than a year)

    Pros

    My manager was great.
    The office culture was very friendly.

    Cons

    Pure branch office, the customer service representatives were very quota-driven.
    Very little room for career growth.

    Advice to ManagementAdvice

    I'm not sure there's much management can do to change the way the CEO values his monthly numbers. I guess anything that helps their reps meet their goals (training, tips) would be my best bet.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful

    SDC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at XO Communications

    Pros

    no need to worry about raises or bonuses

    Cons

    Company has high focus on acceleration and zero focus on quality

  11. 1 person found this helpful

    Very unfair work environment, no chance to advance if you are not in their clique from years ago.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer in Saint Louis, MO
    Former Employee - Network Engineer in Saint Louis, MO

    I worked at XO Communications full-time (more than a year)

    Pros

    A broad range of technology and legacy equipment.

    Cons

    No training or support from management, co-workers, engineers and management are rude and mean.

    Advice to ManagementAdvice

    Don't be rude and mean, treat new employees like humans not an outsider.

    Doesn't Recommend
    Negative Outlook

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