XO Group Reviews

Updated June 24, 2015
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2.8
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Recommend to a friend
Approve of CEO
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Mike Steib
40 Ratings

Pros
  • There is a great work/life balance at XO (in 14 reviews)

  • flexible hours or work from home (in 7 reviews)

Cons
  • better work life balance for employees (in 5 reviews)

  • Most upper management have jumped ship or were let go (in 7 reviews)

More Pros and Cons

132 Employee Reviews

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  1. Helpful (1)

    Ok for a start, but not the place for long-term employment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at XO Group full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    • Medical / Dental / Vision coverage is good.
    • Work-from-Home flexibility.
    • Unlimited time off.
    • Nice office space (lots of windows with awesome views of downtown).
    • Game Room.
    • Unlimited (& FREE) snacks, coffee, fresh fruit, oatmeal, sodas and water provided for employees.

    Cons

    • Very, very much like a high school environment where everyone is in their own cliques and exclusive.
    • Long work hours in and out of the office. 9-6 means nothing.
    • Management uses you, works you to your absolute max (maybe even a little past your max limit) and burns you out.
    • Extremely high employee turnover. Constant team changes that become disruptive to overall productivity.
    • Most managers don't know how to manager. They need "management training". They're thrown into the manager role with little to no training.
    • Your ideas and thoughts are only taken into consideration if you're a manager or above.
    • Open space office. No privacy, no physical separation between people. You barely have enough room for your computer, phone and laptop launch pad. Forget putting pictures up of your family / friends / pets and definitely forget being able to do any other personalization for your work area.. There's no room.

    Advice to Management

    • Provide formal management training for your managers. And promote for the right reasons. They shouldn't be promoted based on how "likeable" they are or pushed through the "assembly line" because the next position above theirs is "open" and they happen to be "next in line".
    • Give people more of an incentive to stay for longer than 1, 2 or 3 years.


  2. Helpful (1)

    Challenging and Improving All The Time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at XO Group full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There's lots of room for growth. If you want to learn and improve, there are the resources to do it. Plus, there are a lot of very smart, fun people who make it a pleasure to come to work everyday. The work can be tough and challenging at times but the work we do is real and meaningful.

    Cons

    A lot of changes among management and organization over the years have changed the culture and left some of us feeling uneasy and unsure about our future.

    Advice to Management

    We have a lot of smart, young people at the lower to middle management level. Listen to their ideas and find more ways to include them.


  3. Helpful (1)

    It's progressively gotten better and better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at XO Group full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    -Love the people I work with
    -HR cares about growth and happiness
    -CEO has made major improvements to the culture since starting
    -Fun atmosphere

    Cons

    -Benefits could be more affordable, but that comes with a small company
    -Open floor plan creates a loud environment
    -Lack of meeting space and quiet work spaces
    -Not much personal space between co-workers
    -Raises are hard to come by, even when you get a promotion, but process seems to be improving since I started a few years ago

    Advice to Management

    -Create more quiet spaces for people to work or encourage some work-from-home flexibility
    -The cost of living increases EVERY year. Everything gets more expensive, yet I have to fight for a decent raise, even when I earn a promotion. Not cool.


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  5. Helpful (1)

    Excellent Lifestyle Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE

    I have been working at XO Group full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great, friendly work environment. Everyone is really supportive and the company is very pro-family. They work hard to show employee appreciation and goals are clear cut.

    Cons

    Not a lot of mobility in the Omaha office. The workflow is steady, but there are slow periods where there's very little to do. Other times it's so busy the overtime is just killer.


  6. Great fun place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at XO Group

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    nice people
    fun environment
    everyone is helpful

    Cons

    office is quiet open so you can hear and see just about everyone


  7. Helpful (1)

    Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at XO Group full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Fun place to work. Had that "cool" feel to it.

    Cons

    Upper management was a nightmare. Lots of turnover, management that did not understand technology, "old school" business methods, poor acquisition decisions.

    Benefits started out great but over time seemed to benefit those on the upper pay scale.

    Advice to Management

    Looks like a lot of upper management has started to be replaced; which might help...might.


  8. Work Hard, Play Hard

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE

    I have been working at XO Group full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Always striving to be the best in our industry

    Cons

    Not always maintaining current products


  9. Not the best place to be

    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at XO Group full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits are ok. It used to be a relaxed environment (it's becoming more and more stressful). Shorts and flip flops are acceptable attire, free sodas and snacks, weekly happy hour.

    Cons

    Where to start:
    Attrition rate: Attrition, especially in the Austin office, is really high. Nobody seems too concerned with why. On the surface leadership wants to understand what's going on but at the same time is reluctant to comprehend that they are part of the problem.
    You have Directors who are managers at best, new hires coming in with a Director title for a position that doesn't require to be a director. Individuals being promoted to VP based on an accomplishment that they had very little to do with while the team lead who did all the work got no recognition. Currently, this is a very toxic work environment. Most can be traced to the hiring of one particular person. CTO has made it very clear to the team that he is not interested in dealing with the problem and that if people do not like the "new" way, they are welcome to leave. Well, that's what they are doing.
    Directors and managers get very little guidance and direction changes almost on a daily basis.
    Bonus structure and merit increases are very arbitrary. You never know what you are going to get. You might be pleasantly surprised, or shocked. No transparency into that process that filters down to the individual team members.
    Too many reorgs. It seems that one particular team is constantly being reshuffled to make it "more efficient". We all know that reorg does not equal efficiency.
    Too many major projects with too many interdependencies happening at the same time.
    Too many people with no real talent are kept on. Not only are they being kept on, they are being promoted. If you are a director or manager and you can't do your job, don't worry, XO will give you more responsibility and promote you to a new role. The Peter Principle is alive and well at XO.

    Advice to Management

    Stop being blind to the real problems you are having. Weed out the poor performers. Stop the good old boy network. Listen to your employees. CTO, don't just tell your team to suck it up that this is the new way and if we don't like it we can leave. We have lost too many very good, very high performing people over the last several months to keep up that attitude. Listen!


  10. Helpful (3)

    Former Full Time Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at XO Group

    Pros

    Flexible vacation policy; great office space; company makes good attempts at boosting office morale

    Cons

    Long hours, very micromanaged. Individual teams were great but the management was difficult to work with. Small teams and frequent turnover meant that employees were often working on too many projects and were understaffed.

    Advice to Management

    Worry less about the appearance of having fun in the office and more on making it a more genuine experience.


  11. Helpful (3)

    smoke and mirrors

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at XO Group full-time

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Industry leader
    Consistently tries to improve product
    Great employees

    Cons

    Lots of talk but little follow thru
    Limited opportunities
    Caters to management team
    Overy worked, under paid

    Advice to Management

    Talk a big game but start walking the walk when it comes to true company culture and empowering / rewarding your employees. Start appreciating and building upon other areas outside of just the sales group. Don't tell employees they have a voice but then turn your nose up when they try to use it. Start rewarding employees properly for a job well done. If you're going to say that management is focused in spotting and growing talent then actually do it.



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