XPO Logistics

  www.xpologistics.com
  www.xpologistics.com

XPO Logistics Reviews

Updated December 18, 2014
Updated December 18, 2014
100 Reviews
2.8
100 Reviews
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Bradley S. Jacobs
68 Ratings

Review Highlights

Pros
  • You will spend your day making cold calls and as you land business you will manage that book of business (in 6 reviews)

  • bottom line, goal oriented and casual work environment (in 6 reviews)


Cons
  • cold call non stop, even if you have an established book of business (in 6 reviews)

  • The amount of cold calls that are required when you are busy with dealing with loads (in 6 reviews)

More Highlights

Employee Reviews

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  1.  

    Great company to kick off your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cash App Analyst in Charlotte, NC
    Current Employee - Cash App Analyst in Charlotte, NC

    I have been working at XPO Logistics as a contractor (more than an year)

    Pros

    Willing to teach anyone who wants to learn, work life balance is great, company values teamwork, friendly employees, wonderful environment

    Cons

    low quality training must stay on management for personal development

    Advice to ManagementAdvice

    Do not forget about your employee development in order to complete company goals

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Fantastic for new grads.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Frisco, TX
    Current Employee - Account Manager in Frisco, TX

    I have been working at XPO Logistics full-time (more than 3 years)

    Pros

    Committed to new technology, laid back work environment. If you are a hustler there is the opportunity to fairly easily make 75K+ within your first year, & increase that the following years.

    Cons

    Very young atmosphere, minimal room for advancement, and while pay is not bad the nature of the industry limits commission with other reps within your own company working accounts. Which at times creates an internal competition that is unhealthy. With their consistent growth through acquisitions it creates a very unsmooth transition between departments.

    Advice to ManagementAdvice

    Find a way to further smooth out the internal workings between offices & the new acquisitions. Better align the your sales & procurement teams to ensure maximum margin for sales but also that procurement can consistently hit their numbers.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Starter job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dispatcher in Phoenix, AZ
    Current Employee - Dispatcher in Phoenix, AZ

    I have been working at XPO Logistics full-time (less than an year)

    Pros

    Friendly co workers and fast paced environment

    Cons

    lacks in communication skills for consumers

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Good if you can get in with management and be cut throat.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at XPO Logistics

    Pros

    Decent pay compared to most jobs in the city. Cool building, Ping Pong Table.$.25 pops

    Cons

    Rules when it comes to Ghostbooking only applies to people who are not producers. A high producer regularly can break any an all rules including Ghostbooking, offering to purchase loads booked by other carrier reps, and steal away business from other reps despite rules in management.

    Advice to ManagementAdvice

    Show some competency. Stick to the rules you're telling all of us. Quit letting other branches steal loads from your hardworking reps. And maybe punish behavior before it gets to someone extremely out of control and you're given no other choice but to fire them?
    Drug test everyone, the amount of medication going through here is sickening.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Been with the company awhile. Always room for improvement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at XPO Logistics full-time (more than an year)

    Pros

    Laid back. Casual dress code.

    You CAN make DECENT money after awhile if you work hard but you will need to work hard. You really have to get lucky with a big account to make GOOD money.

    You are selling something that people need so it's an easier sell.

    Cons

    The biggest issue I struggle with is the lack of professionalism with the carriers. Instead of them being proactive and up-front with you the majority will lie and do what they want and since they are in such great demand they get away with it. Can be very frustrating as you are the one who needs to smooth it over with the customer who have put their trust in YOU, not the carrier you chose.

    As most others have mentioned, you will have to put in long hours and weekends once you get a decent book of business going to service your customers. It comes with the job. One of the main reasons there will always be a high turnover in this industry.

    If the customer doesn't pay in 120 days they take back the commission you made. This isn't new for a sales position but I wish they would be more transparent about it. I never know what's being "clawed back" out of my paycheck. I just have to assume the differences from the commission report and the paychecks are the claw back differences. It's like they purposely keep it hidden to deter new reps from getting discouraged. The claw back report should be sent out every pay period. Not sure if this is company wide or just my branch.

    As others have mentioned there are branch specific cons as well. My branch is relatively small. No advancement opportunity. You are a sales/carrier rep and that's it. There's no going up.

    Advice to ManagementAdvice

    Form some type of compensation plan for employees you really don't want to lose. Invest in them like you want them to stay.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7.  

    Lofty promises and a disconnected management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Carrier Representative in Charlotte, NC
    Former Employee - Carrier Representative in Charlotte, NC

    I worked at XPO Logistics

    Pros

    Office environment is casual/business casual. Growth potential is 'there' but the reality is that most profitable lanes/customers are gobbled up and virtually inaccessible to your average carrier rep. You will have 2 weeks paid vacation (earn as you work) and major federal holidays.

    Cons

    This job is the same repetitive process every day, where you are never pulled from your desk to do anything but go to lunch. Know that you will probably not hit the ground running unless you already have transportation contacts. One of my fondest memories of XPO is crossbooking and being rejected even though I had all other prices beat by $200. If you are new to transportation brokerage, understand that most dispatchers are not pleasant people to work with.

    In this job, you are the middle man between a cheap customer rep who does not want to pay something and the dispatcher, who is requesting extra payment. Understand that once you actually build a book of business, this job becomes 24 hr. Expect your frequent carriers to be solicited by people within your company just so they can get their numbers up. Management justifies this with the idea that greed is a good thing.

    Benefits are OK but the 401k system matching system is not competitive at all.

    Advice to ManagementAdvice

    Mentor successful carrier reps so that they are rewarded for good numbers. Put them on projects and pull them into management meetings to discuss day-today issues/problems. Look into employee morale. This applies especially to satellite offices.

    Discipline carrier reps who back-solicit colleagues' frequent carriers.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Pay cheap, you get cheap

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at XPO Logistics

    Pros

    - Relaxing atmosphere
    - Great location
    - Learn a lot about the business

    Cons

    - Consistent issues on the front end
    - Lack of pay
    - No room for promotion
    - Reporting and data are stale

    Advice to ManagementAdvice

    - You pay what you get
    - Babysitting is not the key

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in Dublin, OH
    Current Employee - Customer Service Specialist in Dublin, OH

    I have been working at XPO Logistics

    Pros

    The people keep you there. The environment is fast pave and people have been there for a while so you can always seek help.

    Cons

    The technology is lacking and they are making the Dublin office into a call center environment. Be forewarned if you come in and they offer a job you need to sign a non compete even when not selling services. No training. High stress for low pay.

    Advice to ManagementAdvice

    Listen to the advice of the employee as they are the end user. The new "innovative" methods and techniques of growth are hurting the morale and work on turnover.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 5 people found this helpful  

    Pros vs Cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Carrier Procurement Representative in Charlotte, NC
    Current Employee - Carrier Procurement Representative in Charlotte, NC

    I have been working at XPO Logistics full-time (more than an year)

    Pros

    Great atmosphere with a decent work/life balance. We do a lot for the community, charity walks and stuff like that...they promote themselves well in the community.

    Cons

    You work like crazy and then when it comes time for a raise they look at you like you should feel blessed to work there. Then you don't get a raise b/c your not meeting their unrealistic expectations, or if you are meeting their crazy goals they change them b/c your "making too much $$". When they realize their goals are way out in left field they don't rein them, they wait till the next year to adjust. Everything they do is take care of their shareholders which is no one in the company outside of "C" level execs. Your basically working to be the steps for everyone else above you.They like the entrepreneurial minded people, which is awesome...but they tend to crush that out of you. In the end don't plan on getting any stock options that would help keep that entrepreneurial fire in you...

    Advice to ManagementAdvice

    Pay attention to the companies Forbes continually ranks as the top places to work and follow their example. Employees come first to them..b/c most of them, the employees are also the shareholders. If not you'll get more frustrated employees looking to jump ship and go where they feel more valued. This is not a mid-level manager thing this is the perceived notion of the lack of carrying coming from the top

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Growing Pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at XPO Logistics full-time

    Pros

    Enthusiastic to grow
    New, clean office
    Trying to implement training program
    People are really nice

    Cons

    Not enough structure, training
    Compensation
    Acquisition made it hard for company processes to streamline
    Gossip seemed to rule over hard working efforts

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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