XSport Fitness

  www.xsportfitness.com
  www.xsportfitness.com
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XSport Fitness Reviews

Updated September 24, 2014
Updated September 24, 2014
61 Reviews
2.2
61 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Steven M Rayman
15 Ratings

Review Highlights

Pros
  • Friendly staff, room for advancement, free gym membership, lively environment, not a desk job (in 8 reviews)

  • Great people, opportunity for advancement to a certain point, free gym membership, you become family with your coworkers (in 6 reviews)


Cons
  • extremely long hours, high pressure, high stress, difficult to take time off (in 7 reviews)

  • 25 an hour with the minimum wage adjustment and they will do anything to keep you from getting membership sales if they dislike you (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager  in  Arlington Heights, IL
    Former Employee - Operations Manager in Arlington Heights, IL

    I worked at XSport Fitness full-time for more than 5 years

    Pros

    Excellent compensation for management, a free gym membership, and great relationships with the staff, senior leadership, and the members, fast paced energetic environment, family owned and run business. Great support from corporate.

    Cons

    A trade in quality of life for great pay equals very long hours. It's not for everyone. Being family owned is a plus and a minus. I saw many inconsistencies in the execution of policies, disciplinary actions, and procedures.

    Advice to ManagementAdvice

    Consistency is a must

    Recommends
    Approves of CEO
  2.  

    Membership sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at XSport Fitness full-time

    Pros

    Employees are nice and friendly, free membership, sociable job

    Cons

    managers have no respect for employees, take sales, stressful environment

    Advice to ManagementAdvice

    Be more strict with sexual harassment awareness

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Long Hours can be rewarded

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at XSport Fitness full-time for more than 5 years

    Pros

    If you work hard and hit your numbers, you are paid better than most. You get additional perks like free membership to an amazing facility, discounts on products and services. The staff is excellent and friendly.

    Cons

    extremely long hours, high pressure, high stress, difficult to take time off. No room for advancement.

    Advice to ManagementAdvice

    Sometimes staying is just staying, being there 24/7 is an owners job, not the hired help. Burning people out by doing 12-14 hour days repeatedly should be against the law.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    This place gets you ripped but rips you off

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Libertyville, IL
    Current Employee - Anonymous Employee in Libertyville, IL

    I have been working at XSport Fitness full-time

    Pros

    Nice facilities. Decent assortment of machines. Variety of exercise equipment for the muscle groups you want to tackle. Your work environment looks nice.

    Cons

    I have seen the sales team rip many customers off. This makes my job difficult, because the members blame me. I tried asking the sales reps to allow the customer to read the fine print but they didnt care and corporate didn't care. He gets his. Working out is fun but customers should be allowed the privlage of knowing what they sign up for too.

    Advice to ManagementAdvice

    I like my managers but I dont know if they know anything about Xsport. The place doesnt run itself you know. Corporate makes it very hard on us when customers are frustrated about hidden fees and neglect from corporate getting greedy. I am considering working out at a different gym.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Unfair, biased and poor quality in management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Fairfax, VA
    Current Employee - Sales in Fairfax, VA

    I have been working at XSport Fitness full-time for more than a year

    Pros

    Working with and meeting new people daily.

    Cons

    Human Resources is not to be trusted. Several employees who I work with went to them for complaints and pretty much schrugged their shoulders and let the situation get out of hand. When both an unsafe work environment and internal issues within the team was brought to them, again theyr did not care, they only wondered why our performance as a team when down (put 2 and 2 together for one second). Even when you do give HR full proof of the incident or problem, they'll just leave it at. All corporates are buddy-buddy so cats out of the bag the moment you go to them with problems especially regarding senior management nothing will happen because they know each other personally. The Corporate Operations Officer and founder's sister is the HR director so of course they'll do anything to protect themselves, not their employees.

    Corporate enforces contradicting policies and rules which do not empose positive into the teams. It is simply "you don't make numbers, you won't have a job next month'. They find that threatening people with their lively hoods works best to suit their own interest.

    Hours are outrageous, their treatment to employees is too and their business is slowly falling apart but are doing everything to save face.

    Advice to ManagementAdvice

    Change your ways quick fast and in a hurry before you lose your company by it's own employees because no one is happy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    I was too stressed to do my job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Massage Therapist  in  Chicago, IL
    Former Employee - Massage Therapist in Chicago, IL

    I worked at XSport Fitness part-time for more than a year

    Pros

    If you get a good manager and coworkers, it can be fun sometimes.

    Cons

    Emphasis was placed on quantity, not quality. The spa lacked proper intake forms for massage, in spite of therapists repeatedly stressing their importance. Although I did have two good managers, they were quickly replaced, and my last manager made the job especially nightmarish. She threatened to cut my already part time hours for not meeting my sales goal (while still raising it every month), and once forced me to buy a prepaid credit card in order to secure a membership sale, which ultimately meant that I was paying $10 in order not to get my hours cut. Even when I met my goal, she was nothing but critical. I heard at least three personal trainers complain about the quantity over quality problem as well. The worst part was feeling as if the trust between me and my clients-not to mention the peaceful, healing atmosphere-was being destroyed by high-pressure sales tactics

    Advice to ManagementAdvice

    Learn a little bit about massage. Your current policies do not allow us to practice to the highest professional standards. Give your therapists proper intake forms, and learn the benefits of advertising so that we do not have to damage our relationship with our clients by up selling all the time.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    It has its ups and downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Fairfax, VA
    Current Employee - Manager in Fairfax, VA

    I have been working at XSport Fitness full-time for more than a year

    Pros

    Great people, opportunity for advancement to a certain point, free gym membership, you become family with your coworkers.

    Cons

    A RIDICULOUS amount of drama, way too sales oriented, opportunity for advancement stops at assistant manager positions

    Advice to ManagementAdvice

    Quit being so sales oriented and care more about the members.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Underappreciated trainers

    • Comp & Benefits
    • Work/Life Balance
    Current Employee - Personal Trainer  in  Arlington Heights, IL
    Current Employee - Personal Trainer in Arlington Heights, IL

    I have been working at XSport Fitness full-time for more than a year

    Pros

    The team was great; all of our trainers worked hard and fought together to make it through each day with a smile. Our manager is a great guy, it was like a family here.

    Cons

    Upper management/corporate doesn't care one bit about its employees. When goals are not met (company-wide), threats are thrown around and lifelines are cut. High sales goals made it hard for trainers to focus on actually helping people when all corporate cared about was hitting the numbers.

    Advice to ManagementAdvice

    Give your trainers more reasons to want to stay with your company.

  10.  

    Not a bad job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Trainer  in  Fairfax, VA
    Current Employee - Personal Trainer in Fairfax, VA

    I have been working at XSport Fitness full-time for less than a year

    Pros

    You get a raise for every certification you get.

    Cons

    High turn over rates with management , not enough interaction between management and workers

    Advice to ManagementAdvice

    Take care of your worker and they will take care of you.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Unprofessional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fitness Counselor  in  Chicago, IL
    Former Employee - Fitness Counselor in Chicago, IL

    I worked at XSport Fitness full-time for more than a year

    Pros

    You'll make summer money here if you're a student. But don't ever tell them you're looking to be there temporarily. They want slaves to the company.

    Cons

    Don't look to move up in this company. Chances are, when life happens, they will get pissed off at you. If you can't stay late because your schedule ends at a certain time, they will bury you in terms of sales and skip you on the "ups" list. The "ups" list determines who gets the next walk in for a membership. Obviously in sales there is favoritism but in this job there is a lot of sexual mingling between managers and employees and you'll see one person getting the benefit of that -- they get every single "walk in". The thing is, you aren't supposed to depend on walk-ins but when you're forced to watch that you can't help but feel the unfairness.

    They'll keep you slaving to them by making false promises of promotion. The hourly wage is 6.25 an hour with the minimum wage adjustment and they will do anything to keep you from getting membership sales if they dislike you. And then they will find any reason to fire you beyond the fact that you don't produce. If they can't, they will transfer you.

    Advice to ManagementAdvice

    They get paid hourly. Don't ask them why they dont want to "stay and make money" if you haven't helped them out for the 8 hours of their shift. Also, if they are in sales, there is no reason as to why they should walk out of the gym covered in splinters and dust from moving things.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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