Xanterra

www.xanterra.com
Employer Engaged

Xanterra Reviews

Updated March 2, 2015
Updated March 2, 2015
100 Reviews
2.5
100 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Andrew N Todd
40 Ratings

Review Highlights

Pros
  • uh living in a national park of course, meeting amazing people (in 21 reviews)

  • Meeting people from all around the world, very fun, great people-skills building (in 11 reviews)


Cons
  • If you work as a cafeteria worker or similar low pay grade positions, the winter will suck (in 8 reviews)

  • Since the location of the national park is far away from big cities, you probably just get stuck in the park for the whole summer (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Beautiful places to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Fast Food Crew, Prep Cook, E-cafe Attendant in Zion National Park, UT
    Current Contractor - Fast Food Crew, Prep Cook, E-cafe Attendant in Zion National Park, UT

    I have been working at Xanterra as a contractor (more than 8 years)

    Pros

    Beautiful places to get paid living in. Most employees are respectful. Sometimes great food.

    Cons

    No tv. A lot of drinking. Dorms could be better. Won't hire you back if you have to break your contract three times.

    Advice to ManagementAdvice

    Listen to the lower level employees. Hire back some one who quit over 8 yrs ago.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Not Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Grand Canyon Village, AZ
    Former Employee - Cashier in Grand Canyon Village, AZ

    I worked at Xanterra

    Pros

    You get to live in a national park, when I was at the Grand Canyon rent was $15/week and meals at the Employee cafe were about $2. You can earn a lot of money because you will most likely be working a lot of overtime. There is plenty to see and do and since you are living there, you will get the change to do it all.

    Cons

    You are there to work and in the summer months, you WILL work your butt off. I worked 60/hrs a week with one day off a week and many times I would get the first day off one week and the last day off the next week, so I would be working 13 days straight for 10-12 hours a day.

    Advice to ManagementAdvice

    Pay more then minimum wage

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    If youre young you should do it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dining Room Server in Yellowstone National Park, WY
    Current Employee - Dining Room Server in Yellowstone National Park, WY

    I have been working at Xanterra full-time (more than a year)

    Pros

    Good Pay, Good Community, you will have a lot of fun

    Cons

    Awful management, easy to be fired, hard hours, rangers hound employees.

    Recommends
    Neutral Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful  

    Resume Builder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xanterra full-time (more than 5 years)

    Pros

    If you are available to work the whole season and have interest in gaining experience this is a great place to work. I've worked for the company for many years starting as a server and have moved into various management positions. I've gotten regular feedback from many of my direct supervisors and have been given the opportunity to grow because of it. I started with the company not really having any experience and am confident in my ability to do the same positions in the "real world" and have the experience to get the position in the first place.

    Beyond that and perhaps more importantly, I have met people that I will be friends with forever. I can travel all over the country and the world and have free places to stay and free tour guides because of the various people you meet working in Yellowstone. Moreover, this place is beautiful!!! The hiking, floating, kayaking, fishing, camping etc. possibilities are endless. I joined the 100 mile hiking club that the Rec Department sponsors and ended up doing over 200 miles that first year.

    The other thing that I appreciate is that there are all walks of life here. Someone for everybody. Musicians coming together for open-mic night or the talent shows, hikers coming together over mountains, WOW enthusiasts coming together over dungeons and dragons in the dorm lobbies (sorry if I didn't get the lingo right.) People of all ages coming together for a walk on the boardwalk, birthday parties at the employee pub, or just reading a book and drinking a glass of wine on the mezzanine and Roosevelt porch. I think it's a really great opportunity and it doesn't get dark here in the summer until after 9:00pm which gives you even more time to play.

    Cons

    So the cons are, they don't let you just come out here and experience Yellowstone... they want you to work too. They're pretty good at getting you two days off in a row but some parts of the season can be short-staffed. Usually that's in the beginning of the season when it's pretty cold or at the end when I can use the extra hours and the extra money anyway.

    The Employee Dining Room (EDR) can be hit or miss, truthfully speaking, but they try hard and there's always the salad bar and sandwich bar and at least I don't have to cook. or burn things rather. They'll let you grab boxed lunches at the EDR on your weekends for camping trips or hikes (or if you're just too lazy to walk over there from the dorms.

    There is no TV and the internet is spotty. No way you could stream a Netflix but you might be able to grab a quick Skype session.

    I came with my friend so I didn't have to worry about getting a roommate but I could see how having to room with someone new could be hard to handle.

    The pay isn't really competitive but people know how much they'll be making before coming out here so can decide whether or not it's worth it to them to make the trek.

    There's not a lot of transportation beyond the occasional rec trip so if you have a car - I say bring it. If you don't, make friends with people who do or practice your hitchhiking skills. Normally, I wouldn't suggest it but hitchhiking is a common practice in Yellowstone among employees and I have never heard of anything happening within the park.

    Advice to ManagementAdvice

    If you've never worked in the park, keep an open mind. You're own experience will definitely help you but seasonal work is a hole 'nother beast. Be open to change and be flexible with your expectations.

    If you work here, remember that for many people this is their first time in the park/ first time away from home/ first time with you as a manager etc. Be available and hospitable and that will take you far.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Fun job, but company does not care about employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Wrangler in Yellowstone, WI
    Former Employee - Wrangler in Yellowstone, WI

    I worked at Xanterra part-time (more than 3 years)

    Pros

    I had the opportunity to work with horses in Yellowstone National Park. It hardly felt like work!

    Cons

    The company does not care about their employees. They overcharge for food and housing, pay is low, workman's compensation is a joke! If the company put more care into their employees, they wouldn't have problems filling-and keeping positions filled.

    Doesn't Recommend
    Negative Outlook
  7.  

    Good and bad...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Housekeeping Supervisor in Grand Canyon, AZ
    Former Employee - Housekeeping Supervisor in Grand Canyon, AZ

    I worked at Xanterra full-time (more than 3 years)

    Pros

    easy to transfer between departments to gain experience, great opportunity to work with people from all over the world and from all walks of life

    Cons

    terrible pay, terrible housing department, employees that shouldn't have lasted a week somehow last for years because management is afraid to get rid of them and stir the pot

    Advice to ManagementAdvice

    Upper management is pretty clueless for the most part. They will hire managers for units based solely on education, not experience. Granted, it can be great when a person has the degree to back up the job, but often this does not translate to a great manager! For example, I saw many housekeeping managers with zero work experience outside of an office...they had no knowledge of how a housekeeping department ran nor cared to learn! This resulted in very poorly ran units, with the entry level employees often being stuck doing managerial duties that their manager did not know how to do.

    Recommends
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Yellowstone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Yellowstone National Park, WY
    Former Employee - Anonymous Employee in Yellowstone National Park, WY

    I worked at Xanterra

    Pros

    You are the only people who get to live in a National Park.
    I had a good manager and assistant managers that cared about me and my experiences with the park.
    Work was fun when there was enough help.
    I had a chance to be interviewed for a management position the following summer.

    Cons

    This company cares only about profits, and they do not care about our personal lives. They often can be heard saying "You are here to work" when I complained about working 21 days in a row in September through October because the higher ups at the location made us due to lack of help. My managers had too also, this decision was made on a level above them. I am sure the people who made that decision only had to work 5 days a week.
    Employee provided food is greasy.

    Advice to ManagementAdvice

    Hire enough people or do not fire everyone, so that there is enough help at the end of the season.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Worst Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xanterra

    Pros

    I got to live in Yellowstone

    Cons

    Literally everything the company ever did

    Advice to ManagementAdvice

    Try caring about your employees

    Doesn't Recommend
    Neutral Outlook
  10. 3 people found this helpful  

    Employees are not respected, not even those in
     middle management, the bottom line is most important to this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Grand Canyon, AZ
    Current Employee - Anonymous Employee in Grand Canyon, AZ

    I have been working at Xanterra full-time (more than 10 years)

    Pros

    Beautiful places, meeting people from around the globe, recreation opportunities, wildlife viewing

    Cons

    Poor housing (bed bugs and overcrowding in summer), poor pay, expensive yet substandard food, inconsistent application of company policy across departments, lack of support from corporate offices, lack of communication overall.

    Advice to ManagementAdvice

    Spend some money to improve living conditions for your employees, either improve food service or make it free, pay more attention to what your HR department is doing (or not doing). Give your Directors better training, so that the unit managers are not more knowledgeable than the department heads! Corporate needs to better support the properties.
    You need to do a better job of walking the talk where the Core Values are concerned. You work people to death in the summer and then cut their hours in winter to the point where they can barely survive, while you maintain a healthy profit.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Good work/life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Room Service in Yellowstone National Park, WY
    Former Employee - Room Service in Yellowstone National Park, WY

    I worked at Xanterra

    Pros

    1. good work/life balance. Once you finish your work, you can go home or have a drink at the bar.
    2. friendly manager and colleagues. People there are quite nice.

    Cons

    1. Salary is not competitive.
    2. The personal growth is limited.
    3. Sometimes, it is quite boring to do the routine job.

    Advice to ManagementAdvice

    I think they should provide more training to workers.

    Recommends
    Neutral Outlook
    No opinion of CEO

Work at Xanterra? Share Your Experiences

Xanterra

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.