Xanterra Reviews

Updated September 9, 2014
Updated September 9, 2014
82 Reviews
2.2
82 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Andrew N Todd
33 Ratings

Review Highlights

Pros
  • You get to live in a national park, that's about it (in 15 reviews)

  • We meet people from all over the world and often get to interact with them (in 8 reviews)


Cons
  • If you work as a cafeteria worker or similar low pay grade positions, the winter will suck (in 7 reviews)

  • You will work LONG hours, especially at the end of the season (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Go in with reasonable expectations

    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Yellowstone National Park, WY
    Current Employee - Anonymous Employee in Yellowstone National Park, WY

    I have been working at Xanterra as a contractor

    Pros

    You get to live in Yellowstone National Park! It is a great place to move up fast if you are a motivated and hard worker. You can gain a lot of experience in a short amount of time and try out different jobs. The are considerably environmentally aware and progressive in attitudes toward minorities.

    Cons

    You live and work with the same people. The food is comparable to a small cafeteria. Almost all line level employees and even managers have roommates.

    Recommends
    Positive Outlook
  2. 1 person found this helpful  

    Mostly terrible, with some good aspects.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Room Attention  in  Yellowstone, WI
    Former Employee - Room Attention in Yellowstone, WI

    I worked at Xanterra as a contractor for less than a year

    Pros

    Living in a national park.
    Meeting people from all over.
    Some good managers.

    Cons

    1. Human resources has no idea how to hire the correct number of people. It's either too many or too little, depending on the time of the season.
    2. At least $200 is taken out of every pay check for room and board.
    3. The food is not very good, and not good for you.
    4. The dorm rooms are smaller than a college dorm, there isn't even room for a desk. There is no air conditioning.
    5. If you don't have a car, you can't explore anywhere.
    6. Management is very unorganized.
    7. At the beginning of the season, I got 5 days a week, about 10 hours a day. In the middle of the season, I worked about 5 hours a day, on a good day.
    8. The employee pub is overpriced. In fact, everything is overpriced.

    Advice to ManagementAdvice

    Don't hire too many people. Learn how to respect your employees. Charge less for the terrible food and dorms.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Wonderful area to work but not so good lifestyle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Housekeeper  in  Yellowstone National Park, WY
    Former Employee - Housekeeper in Yellowstone National Park, WY

    I worked at Xanterra full-time for less than a year

    Pros

    Xanterra has locations next to beautiful hiking areas. Every employee develops a more personal relationship with their co-workers than in other jobs. returning employees earn more money and have more opportunities to advance. You can roommate with your spouse or friends. United in shared suffering.

    Cons

    You are not payed much and if you plan on doing anything outside of where you are stationed be prepared to spend most of it on gas money. There is a heavy drinking culture especially in the winter. The complementary food can be hit or miss. They are not required to switch you positions that pay less then the one you are currently working as. Because housekeepers are payed the most out of all entree level positions it will be hard to switch jobs if you dislike housekeeping. You need to drag around heavy molly carts all the time and the work is ridiculously tedious. The lifestyle is very hedonistic. You will almost never be acknowledged for work well done (other than the worker appreciation dinner). You need to live with co-workers you may not care for. The end of the season is absolute hell because all of the college students head back home leaving everyone else to pick up the pace.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Yellowstone National Park Summer Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hospitality Crew  in  Yellowstone National Park, WY
    Former Employee - Hospitality Crew in Yellowstone National Park, WY

    I worked at Xanterra as an intern for less than a year

    Pros

    The dorms provided for employees are in a very reasonable price and good quality.
    Since most of the staff there were international students and American students, the relationship among staff and managers are quite friendly.

    Cons

    Since the location of the national park is far away from big cities, you probably just get stuck in the park for the whole summer.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    A great place to try different positions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Entry  in  Grand Canyon, AZ
    Current Employee - Data Entry in Grand Canyon, AZ

    I have been working at Xanterra full-time for more than a year

    Pros

    Xanterra hires virtually anyone - this is good and bad. Opportunities for moving up or for simply trying something different are different every day. The cost of living is low, so working here allows you to save money too.

    Cons

    Living in company housing (especially in the dormitories) can be very challenging - the proctors don't hold the troublemakers accountable. Pay is low for the work that you are doing, and the jobs themselves can be boring.

    Advice to ManagementAdvice

    Raise the wages and you'll gain better employees who don't move on when they get frustrated. Improve conflict resolution skills in management, especially in the Housing department. This would help you retain employees, ultimately saving you money.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    2.2 Rating sums this company up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Housekeeper  in  Crater Lake, OR
    Former Employee - Housekeeper in Crater Lake, OR

    I worked at Xanterra full-time for less than a year

    Pros

    You get to be in a National Park

    Cons

    Wow there are so many to list I will have to write a Trilogy probably become a millionaire from the reviews lol

    Advice to ManagementAdvice

    Your rating is 2.2 out of 5 that is really bad and makes sense why you guys are at the bottom of the totem pole

    CEO ( needs to work in the trenches to understand the business )
    Managers below CEO need to work in the trenches to fully understand why CEO is paying them their salaries!
    Underpaid, understaffed company results in undesirable company to spend money at.-get a clue people
    Under qualified and qualified experienced employees are on different pay scales NOT the same - comprendo
    Train, train,train,train,train,train your upper management to understand how to TRAIN their staff

    You guys picked the wrong book. You guys trained your people with the book " 7 Habits of Highly Ineffective People " instead of the one that has companies beaming with pride, success, great leadership etc and that is called " 7 Habits of Highly Effective People " you guys should go get the (latter) of the two if you guys don't want to drown.

    (wow the other companies are bad but this one takes the prize for the worst

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    It's a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent  in  Death Valley, CA
    Current Employee - Front Desk Agent in Death Valley, CA

    I have been working at Xanterra full-time for less than a year

    Pros

    Beautiful location. Rent is fair and if you have no other bills, it's easy to save up money.

    Cons

    Hot summers, very little employee appreciation, management tends to overlook actions of some employees because they just need a body to work, moral low

    Advice to ManagementAdvice

    Actually listen and follow up when employees complain. Don't just think they are trying to get someone in trouble. Don't be afraid to punish someone because you are afraid of getting sued for discrimination.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    The worst company I've ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Yellowstone National Park, WY
    Former Employee - Anonymous Employee in Yellowstone National Park, WY

    I worked at Xanterra full-time for less than a year

    Pros

    Yellowstone is your backdoor, many hiking possibilities, meeting like minded people from all over the world

    Cons

    Xanterra is absolutely the worst company I've ever dealt with. Management is solely based on seniority rather than skill level, the living conditions are terrible, you WILL get food poisoning at some point in time from the Employee Dining Room and you will never go bed on a full stomach. The company treats their employees like numbers.

    Personally, I was placed in a "condemned" dorm to live that was supposed to be torn down years ago. The room 2 doors down had bedbugs, I never witnessed the dorm bathrooms being cleaned and there was vulgar graffiti all over the walls from the 1990's. The outside door was broken so every morning there were dead moths all over the floor that were never cleaned up by the residence staff. Mice were a common companion even after employees had to watch a video on hantavirus. Personnel was a sad excuse. They could care less about they employees who they were supposed to be assisting. My immediate manager would walk away from guests who were dissatisfied and make one of us deal with them. To make the situation even worse, the pay was awful.

    I would highly recommend to anyone set on working in a national park to seek out a different concessionaire such as Delaware North or work in the surrounding towns. You will regret working for this company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    xanterrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food and Beverage Employee  in  Yellowstone National Park, WY
    Former Employee - Food and Beverage Employee in Yellowstone National Park, WY

    I worked at Xanterra full-time for less than a year

    Pros

    uh living in a national park of course, meeting amazing people.

    Cons

    everything else.
    management is beyond horrible, they have no respect for their employees. They are usually very incompetent and almost malicious. Actually they are quite malicious.
    You work long hours, 5 days a week. Doubles every day and it never ends, regardless of what they will promise you.
    They take A LOT out of your paycheck, which can be understandable because they are giving you 3 meals a day and housing, however the meals aren't usually the best and in housing you aren't given a lot of privacy or rights. Rangers peak through your windows, and mandatory "room checks" are also in place. Basically xanterra hires you and then desperately tries to find ways to fire you as well.
    Pay rate is low, and you aren't given over time pay.
    Yeah I advise not to work for xanterra, which can be hard, however if you want to work for a national park that contracts xanterra look for other companies within the park, example delaware north.

    i will never work for xanterra again. ever.

    Advice to ManagementAdvice

    learn how to treat people with respect. uh learn how to be competent. also don't be a manager.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Deserted... no help in sight

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Don't Want to Say  in  Death Valley, CA
    Current Employee - Don't Want to Say in Death Valley, CA

    I have been working at Xanterra full-time for more than 3 years

    Pros

    It's nice to live away from the rat race. For those individuals that don't like spending 2+ hours on the freeway every day, its a short walk to work.

    Cons

    Extremely dysfunctional environment. The current General Manager doesn't seem to know what he's doing and treats employees like dirt. The condition of the 'resort' is deplorable and the quality of the food we offer guests is appalling. Everything from the offices to the restaurants to the employee housing is filthy. I wouldn't eat here if I didn't get it for free.

    Advice to ManagementAdvice

    Check references before you hire, especially General Manager and Directors. There's some pretty sleazy people running this place. Employees want to feel like they are making a contribution, but they can't if they don't know what's expected of them and they don't have proper training. A lot of good people come here and they're gone within months or even weeks... that should tell you something. Something's really wrong here.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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