Xanterra Reviews

Updated June 18, 2015
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2.4
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Andrew N Todd
36 Ratings

Pros
  • Living in Yellowstone National Park is one of the best things you'll do in your life (in 21 reviews)

  • Meeting people is by far the best part of this (in 11 reviews)

Cons
  • Living in a national park is supposed to supplement ridiculously low wages (in 7 reviews)

  • The worst about living and working here, is the living conditions are not nearly ideal (in 5 reviews)

More Pros and Cons

91 Employee Reviews

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  1. I loved working for Xanterra

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations Agent in Yellowstone National Park, WY
    Former Employee - Reservations Agent in Yellowstone National Park, WY

    I worked at Xanterra full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Yes, you get to work in a National Park, but it's more than that. You get discounted rooms and board, great food at the EDR (employee dining room), recreational activities, and so much more. I loved working for Xanterra, and would do it again in a heartbeat. I really don't understand where so many negative reviews are coming from, and I believe it's due to the fact that when some employees come they really believe they will have free range, and can work whenever they want. They are EMPLOYING you, so you have to WORK, but there was always plenty of time to look around and hike to your hearts content! Don't listen to all the negative reviews. Just understand when you come to Yellowstone, you will work hard, and play hard too. Where else can you do that?! And FYI, I had awesome managers in Reservations, both seasons I was in Yellowstone, and when I worked for corporate!

    Cons

    You do sometimes have several roommates, and sometimes personalities clash. Same with management, not everyone will always get along, but overall I think they try really hard given the sheer number of employees they employ.


  2. Housekeeper

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xanterra full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The park was fun. The wildlife was exciting. The trees were beautiful. You get to live in Yellowstone. The employees that are your age are fun.

    Cons

    The management was terrible.
    The food was terrible.
    You don't get off when you want off, or who you want off with. Your schedule is random and they do not care unless you are friend with the management.

    Advice to Management

    Get out.


  3. Kingsmill Resort, Not worth your time or effort

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Restaurant Manager in Williamsburg, VA
    Current Employee - Restaurant Manager in Williamsburg, VA

    I have been working at Xanterra full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    All staff mid-management and below are hard workers and a joy with which to work.

    Cons

    Upper management is 55+ white and male, lack of diversity among management, afraid of different opinions and ideologies.

    Expectation is 50+ hours every week with no days off some weeks

    Sorry excuse for health benefits

    F&B accrue sick time, but no way to use it.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Overall a little disappointing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Newbury, OH
    Current Employee - Front Desk Agent in Newbury, OH

    I have been working at Xanterra full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Ability to stay at state park for free if they have vacancy

    Cons

    Lack of management support very hard to to do daily job

    Advice to Management

    Care more about staff retention


  6. You get what you give.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xanterra full-time

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Little to no commute, annual raises, inexpensive living

    Cons

    Housing isn't the best (i.e. dorm style), HR/Management doesn't always back employees, high turnover

    Advice to Management

    One of our core values is Candor...please learn what that means!


  7. Helpful (1)

    hit or miss...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Grand Canyon Employee in Grand Canyon, AZ
    Current Employee - Grand Canyon Employee in Grand Canyon, AZ

    I have been working at Xanterra full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    life's simple. you can get your life back together if you're on a low.

    Cons

    for the most part they treat people like dog poop.

    Advice to Management

    care!


  8. Fooled J-1 Visa student

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Room Attendant in Yellowstone, WI
    Former Employee - Room Attendant in Yellowstone, WI

    I worked at Xanterra part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    - friendly atmosphere among coworkers
    - mesmerising scenery of National Park

    Cons

    - terrible hours management (company's management overhired students who in result had very little working time and low salary),
    - high management pressure to finish earlier,
    - low wages and high costs of dining which was an obligatory cost,
    - low quality of Employee Dining Food,
    - little changes of being promoted.


  9. Helpful (3)

    If you have your heart set on being a Parky, you can do better.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xanterra

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The location I was at had reasonable housing at an extremely low cost. Breakfast and lunch were free and dinner cost $3, decent medical and a matched 401k that was 100% vested immediately. Some of the employees are amazing people.

    Cons

    Extremely remote and desolate. Difficulty in attracting employees meant that many of the people who worked there were lowest-common-denominator people. Entrenched good ole boy network. Unnecessarily thick office politics. Toxic upper management. Incompetent middle management. Permanently low morale.


  10. front desk

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xanterra full-time

    Pros

    People, setting in national parks

    Cons

    Live in dorms, low pay, cranky guests


  11. I worked in Grant Village, managers were terrible, park was fun.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Yellowstone National Park, WY
    Former Employee - Server in Yellowstone National Park, WY

    I worked at Xanterra part-time (Less than a year)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    I had the best summer of my life working in Yellowstone at Grant Village. I made lifelong friends. I made a good amount of money being a server. I hiked and visited the towns outside of Yellowstone in Montana and Wyoming. You will have a ton of fun.
    It's also better if you're 21 because the drinking laws are very strict. Many people that were underage got caught drinking and were fired. Yellowstone is federal land so you get charged for under-aged drinking as a FEDERAL crime!

    Cons

    I was a server and the hours were pretty terrible. My advice is try to coordinate with your friends to get the same weekends off so you can spend time with them hiking and exploring. If I could do this again I wouldn't work for Xanterra. Try to work for another company.

    Advice to Management

    Don't be jerks to your employees. Take a chill pill.



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