Xanterra

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Xanterra Reviews

Updated Jul 20, 2014
Xanterra – Yellowstone National Park – “Yellowstone busses in the snow”

All Employees Current Employees Only

2.7 73 reviews

30% Approve of the CEO

(no image)

Andrew N Todd

(27 ratings)

46% of employees recommend this company to a friend

Review Highlights

Pros
  • You get to live in a national park, that's about it(in 15 reviews)

  • We meet people from all over the world and often get to interact with them(in 8 reviews)


Cons
  • If you work as a cafeteria worker or similar low pay grade positions, the winter will suck(in 7 reviews)

  • You will work LONG hours, especially at the end of the season(in 4 reviews)

73 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    It's a job

    Front Desk Agent (Current Employee) Death Valley, CA

    ProsBeautiful location. Rent is fair and if you have no other bills, it's easy to save up money.

    ConsHot summers, very little employee appreciation, management tends to overlook actions of some employees because they just need a body to work, moral low

    Advice to Senior ManagementActually listen and follow up when employees complain. Don't just think they are trying to get someone in trouble. Don't be afraid to punish someone because you are afraid of getting sued for discrimination.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Know What You're Getting Into

    Anonymous Employee (Current Employee)

    ProsAs many have noted, you work in a place most people only dream about. You get to interact with intersting people from all over the world. I think some of the negative reviews are written by people who didn't understand what they were signing up for. Xanterra bears a tremendous amount of liability for the conduct of its employees on federal property. The rules they have in place are rational, and designed to protect them from those employees who think that the job is going to be a summer-long frat party at the national park.

    Contrary to what some have said, the pay is on par with what one would make in similar hospitality positions outside the park.

    ConsFirst, the food that Xanterra feeds its employees is awful. It's astonishingly bad. The only people who find the food good are 21 year olds who grew up on generic ramen and bologna. Anyone who knows how to cook or has ever been to a decent restaurant will be appalled. There are some vegetarian options if you don't mind mushy canned vegetables, cheese, and overcooked pasta. Vegans, don't even bother.

    Another potential drawback has to do with dormitory housing. Many of the employees in the dorms are young, and have not developed much in the way of social and/or conflict resolution skills. Therefore, personal conflicts in the dorms spill over into work. If you can swing it, the best bet is to have your own trailer and park it in the RV section. I couldn't work here if I had to live in a dorm. If I had to live in a dorm, this review would only have 1 star.

    Lastly, the training is abysmal. Very high yearly turnover means that 2/3 of the staff is new, and no one knows what they are doing. Advice is to demand the training you need rather than try to muddle along in the dark.

    Advice to Senior ManagementWhen the corporate employees deign to visit, they cop a really condescending attitude toward the seasonal staff. Someone needs to tell them to behave with a modicum or respect. Work on developing your training methodologies.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Great for seasonal paid vacation

    Waiter (Former Employee) Yellowstone National Park, WY

    ProsHad plenty of time off to go hiking in Yellowstone, kind of like a paid vacation.

    ConsJob is quite stressful and un-rewarding in my opinion.

    Advice to Senior ManagementNot much that the management could have done to make it better.

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good place for a summer job

    Prep Cook (Former Employee) Yellowstone National Park, WY

    ProsGreat nature, especially in Old Faithful, Mammoth, Canyon.

    ConsLow payment and lazy staff

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Comp & Benefits
    • Career Opportunities

     

    Grand Canyon living/working experience

    Lead Bartender (Current Employee) Grand Canyon, AZ

    ProsThe weather overall here is like non other, not to mention the Grand Canyon is your back yard. Working wise, the money is great (as long as you work in a tipping position) and the cost of living is barely nothing. This is a great place if you need to regroup yourself and figure what you want in life.

    ConsThe worst about living and working here, is the living conditions are not nearly ideal. Rooms are small, but great if you're looking to escape the hustle and bustle life. Outside of work, the culture is small town living, which can be good and bad... depending on your perspective. Working hours and weeks can be long during peak business season (late March though late October).

    Advice to Senior ManagementA deeper background check on possible employees is very much needed. Major micromanaging goes on constantly from upper management! It seems lower management is given all the responsibility of managing, but non of the authority. My advice to upper management is to let the individual managers that work in the building the most have the final say on decisions made for that building.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

     

    Reservation Agent - Caution! Greenwood Village, CO HQ's

    Reservations Agent (Former Employee) Greenwood Village, CO

    ProsCould be a great position. Opportunity for bonuses. They offer ECO pass, have variable shifts (which you bid on but are seniority based), None of the shifts are bad though.

    ConsDon't quit a job to take this job. Their new hire training program expects you to score 90% by end of the training. In one new hire training program 5 people didn't make it through the program. What does that say about the training?

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Horrible, just horrible

    Reservations Agent (Former Employee) Yellowstone National Park, WY

    ProsYou get to live in a national park, that's about it. Other than that, the food is horrible as well as the living conditions.

    ConsThe living conditions at Yellowstone (Mammouth) are atrocious! There are 3-4, sometimes 5 to a room (especially the foreign workers). You MUST pay for three meals a day (they are deducted) even if you just eat one or two. People who have questioned their deductions have been fired a week later for "poor work" performance. The Internet is practically non-existent in the dorms. When you can connect, it is as slow as dial-up. I mean working for Xanterra is just bad, really bad. In the summer there are tons of young kids who get drunk and come in at all hour of the night and have kept up employees who have to work in the morning. You complain to HR and they do NOTHING. One more thing, they take advantage of the immigrant workers who work in the summer. They really pack them into the dorm rooms and this leads to extremely loud noise at all hours of the day and evening. You have to be pretty hard up to work there, or just don't care about being paid and want to live in a National Park for free. That's really the ONLY reason to work there.

    Advice to Senior ManagementWhy even give advice, they WILL NOT LISTEN.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
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    • Disapproves of CEO

     

    Needs a drastic overhaul

    Anonymous Employee (Current Employee) Grand Canyon, AZ

    ProsClean air, amazing scenery, meeting people from all over the world, and a close knit community that really does come together in times of crisis.

    ConsXanterra refuses to invest in adequate equipment to get the job done. Computers are old and slow- I Understand they buy nothing but rebuilds, and this causes difficulty in providing excellent guest service. All food is processed GMO Sysco material - psuedo food bad for both the guest and the employee. Internet access is poor, leading to customer complaints and employees often not being able to access it at all. Employee opinions are discouraged with regard to customer service and how to improve the overall work environment. Housing is overcrowded and moldy. Bedbugs are common problem which are not treated by the housing department properly. Housing changes policies -often to the detriment of long term employees- without anyone being notified. International students are grossly taken advantage of by being crammed into housing not designed for more than one or two people. and being placed into positions that their lack of English proficiency does not adequately equip them for. Nepotism and politics are all too common place.

    Advice to Senior ManagementOwnership needs to focus on making extraordinarily drastic improvements to the properties already owned- updating the equipment, working with park service to bring in an internet provider that services the needs of employees and guests, instead of dismissing those needs entirely. Healthy food options need to be made available. Mold, bedbugs, and overcrowding need to be done away with. Housing policies need to be reviewed and long term or status employees need to not be punished because of lack of housing. Housing policies need to be made clear and not changed without notifying the employees - a published housing manual would be useful. Appliances in a state of disrepair need to be replaced. Employee opinions should be valued - often the front of the house employee sees and hears more about guest concerns than management ever will.
    Spend the money being spent acquiring more property to provide pay raises for employees you wish to retain and to update equipment.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • No Opinion of CEO

    1 person found this helpful  

    Take advantage of your days off!

    Kitchen Crew (Current Employee) Springdale, UT

    ProsCheap housing and food, amazing scenic surroundings, plenty of friendship possibilities.

    ConsLow wage compared to local area, seasonal, management expects perfected excellence from untrained/inexperienced employees. Write-ups are the F&B managers' specialty.

    Advice to Senior ManagementMost other Xanterra properties have a season bonus, complete the entire season without leaving early and you get a bonus. Not here! and not for the hourly employees that do all the work. However, upper management gets theirs. Sad, the ones that sit in their offices and delegate to their peons are rewarded for their "hard work". Some managers are only capable of pointing out an employees' flaws, but never a sincere compliment for a job well done.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    The best summer of your life and the worst management you'll experience

    Prep Cook (Former Employee) Yellowstone National Park, WY

    ProsLiving in Yellowstone National Park is one of the best things you'll do in your life. Meeting wildly different sorts of people and living in a dorm. Limitless recreational activities. Backpacking, hiking, camping, disc golf, fishing, wildlife, geysers, hot springs.

    ConsManagement policies. They treat their employees like trash. Good people are fired for little to no reason. The pay is a joke.

    Advice to Senior ManagementRelax the conduct code for employees.

    Yes, I would recommend this company to a friend

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