Xanterra

www.xanterra.com

Xanterra Reviews

Updated January 29, 2015
Updated January 29, 2015
96 Reviews
2.5
96 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Andrew N Todd
39 Ratings

Review Highlights

Pros
  • uh living in a national park of course, meeting amazing people (in 21 reviews)

  • Meeting people from all around the world, very fun, great people-skills building (in 11 reviews)


Cons
  • If you work as a cafeteria worker or similar low pay grade positions, the winter will suck (in 8 reviews)

  • Since the location of the national park is far away from big cities, you probably just get stuck in the park for the whole summer (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It's a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Death Valley, CA
    Current Employee - Front Desk Agent in Death Valley, CA

    I have been working at Xanterra full-time (less than a year)

    Pros

    Beautiful location. Rent is fair and if you have no other bills, it's easy to save up money.

    Cons

    Hot summers, very little employee appreciation, management tends to overlook actions of some employees because they just need a body to work, moral low

    Advice to ManagementAdvice

    Actually listen and follow up when employees complain. Don't just think they are trying to get someone in trouble. Don't be afraid to punish someone because you are afraid of getting sued for discrimination.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    The worst company I've ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Yellowstone National Park, WY
    Former Employee - Anonymous Employee in Yellowstone National Park, WY

    I worked at Xanterra full-time (less than a year)

    Pros

    Yellowstone is your backdoor, many hiking possibilities, meeting like minded people from all over the world

    Cons

    Xanterra is absolutely the worst company I've ever dealt with. Management is solely based on seniority rather than skill level, the living conditions are terrible, you WILL get food poisoning at some point in time from the Employee Dining Room and you will never go bed on a full stomach. The company treats their employees like numbers.

    Personally, I was placed in a "condemned" dorm to live that was supposed to be torn down years ago. The room 2 doors down had bedbugs, I never witnessed the dorm bathrooms being cleaned and there was vulgar graffiti all over the walls from the 1990's. The outside door was broken so every morning there were dead moths all over the floor that were never cleaned up by the residence staff. Mice were a common companion even after employees had to watch a video on hantavirus. Personnel was a sad excuse. They could care less about they employees who they were supposed to be assisting. My immediate manager would walk away from guests who were dissatisfied and make one of us deal with them. To make the situation even worse, the pay was awful.

    I would highly recommend to anyone set on working in a national park to seek out a different concessionaire such as Delaware North or work in the surrounding towns. You will regret working for this company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    xanterrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food and Beverage Employee in Yellowstone National Park, WY
    Former Employee - Food and Beverage Employee in Yellowstone National Park, WY

    I worked at Xanterra full-time (less than a year)

    Pros

    uh living in a national park of course, meeting amazing people.

    Cons

    everything else.
    management is beyond horrible, they have no respect for their employees. They are usually very incompetent and almost malicious. Actually they are quite malicious.
    You work long hours, 5 days a week. Doubles every day and it never ends, regardless of what they will promise you.
    They take A LOT out of your paycheck, which can be understandable because they are giving you 3 meals a day and housing, however the meals aren't usually the best and in housing you aren't given a lot of privacy or rights. Rangers peak through your windows, and mandatory "room checks" are also in place. Basically xanterra hires you and then desperately tries to find ways to fire you as well.
    Pay rate is low, and you aren't given over time pay.
    Yeah I advise not to work for xanterra, which can be hard, however if you want to work for a national park that contracts xanterra look for other companies within the park, example delaware north.

    i will never work for xanterra again. ever.

    Advice to ManagementAdvice

    learn how to treat people with respect. uh learn how to be competent. also don't be a manager.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Deserted... no help in sight

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Don't Want to Say in Death Valley, CA
    Current Employee - Don't Want to Say in Death Valley, CA

    I have been working at Xanterra full-time (more than 3 years)

    Pros

    It's nice to live away from the rat race. For those individuals that don't like spending 2+ hours on the freeway every day, its a short walk to work.

    Cons

    Extremely dysfunctional environment. The current General Manager doesn't seem to know what he's doing and treats employees like dirt. The condition of the 'resort' is deplorable and the quality of the food we offer guests is appalling. Everything from the offices to the restaurants to the employee housing is filthy. I wouldn't eat here if I didn't get it for free.

    Advice to ManagementAdvice

    Check references before you hire, especially General Manager and Directors. There's some pretty sleazy people running this place. Employees want to feel like they are making a contribution, but they can't if they don't know what's expected of them and they don't have proper training. A lot of good people come here and they're gone within months or even weeks... that should tell you something. Something's really wrong here.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Grand Canyon living/working experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Bartender in Grand Canyon, AZ
    Current Employee - Lead Bartender in Grand Canyon, AZ

    I have been working at Xanterra full-time (more than 5 years)

    Pros

    The weather overall here is like non other, not to mention the Grand Canyon is your back yard. Working wise, the money is great (as long as you work in a tipping position) and the cost of living is barely nothing. This is a great place if you need to regroup yourself and figure what you want in life.

    Cons

    The worst about living and working here, is the living conditions are not nearly ideal. Rooms are small, but great if you're looking to escape the hustle and bustle life. Outside of work, the culture is small town living, which can be good and bad... depending on your perspective. Working hours and weeks can be long during peak business season (late March though late October).

    Advice to ManagementAdvice

    A deeper background check on possible employees is very much needed. Major micromanaging goes on constantly from upper management! It seems lower management is given all the responsibility of managing, but non of the authority. My advice to upper management is to let the individual managers that work in the building the most have the final say on decisions made for that building.

    Recommends
    Positive Outlook
  7.  

    Good place for a summer job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Prep Cook in Yellowstone National Park, WY
    Former Employee - Prep Cook in Yellowstone National Park, WY

    I worked at Xanterra full-time (less than a year)

    Pros

    Great nature, especially in Old Faithful, Mammoth, Canyon.

    Cons

    Low payment and lazy staff

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Great for seasonal paid vacation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Waiter in Yellowstone National Park, WY
    Former Employee - Waiter in Yellowstone National Park, WY

    I worked at Xanterra part-time (less than a year)

    Pros

    Had plenty of time off to go hiking in Yellowstone, kind of like a paid vacation.

    Cons

    Job is quite stressful and un-rewarding in my opinion.

    Advice to ManagementAdvice

    Not much that the management could have done to make it better.

    No opinion of CEO
  9.  

    Reservation Agent - Caution! Greenwood Village, CO HQ's

    Former Employee - Reservations Agent in Greenwood Village, CO
    Former Employee - Reservations Agent in Greenwood Village, CO

    I worked at Xanterra part-time (less than a year)

    Pros

    Could be a great position. Opportunity for bonuses. They offer ECO pass, have variable shifts (which you bid on but are seniority based), None of the shifts are bad though.

    Cons

    Don't quit a job to take this job. Their new hire training program expects you to score 90% by end of the training. In one new hire training program 5 people didn't make it through the program. What does that say about the training?

    Doesn't Recommend
  10. 2 people found this helpful  

    Horrible, just horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent in Yellowstone National Park, WY
    Former Employee - Reservations Agent in Yellowstone National Park, WY

    I worked at Xanterra part-time (less than a year)

    Pros

    You get to live in a national park, that's about it. Other than that, the food is horrible as well as the living conditions.

    Cons

    The living conditions at Yellowstone (Mammouth) are atrocious! There are 3-4, sometimes 5 to a room (especially the foreign workers). You MUST pay for three meals a day (they are deducted) even if you just eat one or two. People who have questioned their deductions have been fired a week later for "poor work" performance. The Internet is practically non-existent in the dorms. When you can connect, it is as slow as dial-up. I mean working for Xanterra is just bad, really bad. In the summer there are tons of young kids who get drunk and come in at all hour of the night and have kept up employees who have to work in the morning. You complain to HR and they do NOTHING. One more thing, they take advantage of the immigrant workers who work in the summer. They really pack them into the dorm rooms and this leads to extremely loud noise at all hours of the day and evening. You have to be pretty hard up to work there, or just don't care about being paid and want to live in a National Park for free. That's really the ONLY reason to work there.

    Advice to ManagementAdvice

    Why even give advice, they WILL NOT LISTEN.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Needs a drastic overhaul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Grand Canyon, AZ
    Current Employee - Anonymous Employee in Grand Canyon, AZ

    I have been working at Xanterra full-time

    Pros

    Clean air, amazing scenery, meeting people from all over the world, and a close knit community that really does come together in times of crisis.

    Cons

    Xanterra refuses to invest in adequate equipment to get the job done. Computers are old and slow- I Understand they buy nothing but rebuilds, and this causes difficulty in providing excellent guest service. All food is processed GMO Sysco material - psuedo food bad for both the guest and the employee. Internet access is poor, leading to customer complaints and employees often not being able to access it at all. Employee opinions are discouraged with regard to customer service and how to improve the overall work environment. Housing is overcrowded and moldy. Bedbugs are common problem which are not treated by the housing department properly. Housing changes policies -often to the detriment of long term employees- without anyone being notified. International students are grossly taken advantage of by being crammed into housing not designed for more than one or two people. and being placed into positions that their lack of English proficiency does not adequately equip them for. Nepotism and politics are all too common place.

    Advice to ManagementAdvice

    Ownership needs to focus on making extraordinarily drastic improvements to the properties already owned- updating the equipment, working with park service to bring in an internet provider that services the needs of employees and guests, instead of dismissing those needs entirely. Healthy food options need to be made available. Mold, bedbugs, and overcrowding need to be done away with. Housing policies need to be reviewed and long term or status employees need to not be punished because of lack of housing. Housing policies need to be made clear and not changed without notifying the employees - a published housing manual would be useful. Appliances in a state of disrepair need to be replaced. Employee opinions should be valued - often the front of the house employee sees and hears more about guest concerns than management ever will.
    Spend the money being spent acquiring more property to provide pay raises for employees you wish to retain and to update equipment.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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