Xanterra

www.xanterra.com
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Employee Reviews

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  1.  

    Good place for a summer job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Prep Cook in Yellowstone National Park, WY
    Former Employee - Prep Cook in Yellowstone National Park, WY

    I worked at Xanterra full-time (less than a year)

    Pros

    Great nature, especially in Old Faithful, Mammoth, Canyon.

    Cons

    Low payment and lazy staff

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Reservation Agent - Caution! Greenwood Village, CO HQ's

    Former Employee - Reservations Agent in Greenwood Village, CO
    Former Employee - Reservations Agent in Greenwood Village, CO

    I worked at Xanterra part-time (less than a year)

    Pros

    Could be a great position. Opportunity for bonuses. They offer ECO pass, have variable shifts (which you bid on but are seniority based), None of the shifts are bad though.

    Cons

    Don't quit a job to take this job. Their new hire training program expects you to score 90% by end of the training. In one new hire training program 5 people didn't make it through the program. What does that say about the training?

    Doesn't Recommend
  3. 2 people found this helpful  

    Horrible, just horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent in Yellowstone National Park, WY
    Former Employee - Reservations Agent in Yellowstone National Park, WY

    I worked at Xanterra part-time (less than a year)

    Pros

    You get to live in a national park, that's about it. Other than that, the food is horrible as well as the living conditions.

    Cons

    The living conditions at Yellowstone (Mammouth) are atrocious! There are 3-4, sometimes 5 to a room (especially the foreign workers). You MUST pay for three meals a day (they are deducted) even if you just eat one or two. People who have questioned their deductions have been fired a week later for "poor work" performance. The Internet is practically non-existent in the dorms. When you can connect, it is as slow as dial-up. I mean working for Xanterra is just bad, really bad. In the summer there are tons of young kids who get drunk and come in at all hour of the night and have kept up employees who have to work in the morning. You complain to HR and they do NOTHING. One more thing, they take advantage of the immigrant workers who work in the summer. They really pack them into the dorm rooms and this leads to extremely loud noise at all hours of the day and evening. You have to be pretty hard up to work there, or just don't care about being paid and want to live in a National Park for free. That's really the ONLY reason to work there.

    Advice to ManagementAdvice

    Why even give advice, they WILL NOT LISTEN.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Needs a drastic overhaul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Grand Canyon, AZ
    Current Employee - Anonymous Employee in Grand Canyon, AZ

    I have been working at Xanterra full-time

    Pros

    Clean air, amazing scenery, meeting people from all over the world, and a close knit community that really does come together in times of crisis.

    Cons

    Xanterra refuses to invest in adequate equipment to get the job done. Computers are old and slow- I Understand they buy nothing but rebuilds, and this causes difficulty in providing excellent guest service. All food is processed GMO Sysco material - psuedo food bad for both the guest and the employee. Internet access is poor, leading to customer complaints and employees often not being able to access it at all. Employee opinions are discouraged with regard to customer service and how to improve the overall work environment. Housing is overcrowded and moldy. Bedbugs are common problem which are not treated by the housing department properly. Housing changes policies -often to the detriment of long term employees- without anyone being notified. International students are grossly taken advantage of by being crammed into housing not designed for more than one or two people. and being placed into positions that their lack of English proficiency does not adequately equip them for. Nepotism and politics are all too common place.

    Advice to ManagementAdvice

    Ownership needs to focus on making extraordinarily drastic improvements to the properties already owned- updating the equipment, working with park service to bring in an internet provider that services the needs of employees and guests, instead of dismissing those needs entirely. Healthy food options need to be made available. Mold, bedbugs, and overcrowding need to be done away with. Housing policies need to be reviewed and long term or status employees need to not be punished because of lack of housing. Housing policies need to be made clear and not changed without notifying the employees - a published housing manual would be useful. Appliances in a state of disrepair need to be replaced. Employee opinions should be valued - often the front of the house employee sees and hears more about guest concerns than management ever will.
    Spend the money being spent acquiring more property to provide pay raises for employees you wish to retain and to update equipment.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Take advantage of your days off!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Kitchen Crew in Springdale, UT
    Current Contractor - Kitchen Crew in Springdale, UT

    I have been working at Xanterra as a contractor (more than a year)

    Pros

    Cheap housing and food, amazing scenic surroundings, plenty of friendship possibilities.

    Cons

    Low wage compared to local area, seasonal, management expects perfected excellence from untrained/inexperienced employees. Write-ups are the F&B managers' specialty.

    Advice to ManagementAdvice

    Most other Xanterra properties have a season bonus, complete the entire season without leaving early and you get a bonus. Not here! and not for the hourly employees that do all the work. However, upper management gets theirs. Sad, the ones that sit in their offices and delegate to their peons are rewarded for their "hard work". Some managers are only capable of pointing out an employees' flaws, but never a sincere compliment for a job well done.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Assistant Dining Room Manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xanterra

    Pros

    Oppotunity to advance very quick in the companay

    Cons

    Long hours result in making less money than those you manage

  8. 1 person found this helpful  

    The best summer of your life and the worst management you'll experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Prep Cook in Yellowstone National Park, WY
    Former Employee - Prep Cook in Yellowstone National Park, WY

    I worked at Xanterra full-time (more than a year)

    Pros

    Living in Yellowstone National Park is one of the best things you'll do in your life. Meeting wildly different sorts of people and living in a dorm. Limitless recreational activities. Backpacking, hiking, camping, disc golf, fishing, wildlife, geysers, hot springs.

    Cons

    Management policies. They treat their employees like trash. Good people are fired for little to no reason. The pay is a joke.

    Advice to ManagementAdvice

    Relax the conduct code for employees.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    Fun to work here. People here are so friendly and helpful, and willing to share.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Room Attendant in Yellowstone National Park, WY
    Former Employee - Guest Room Attendant in Yellowstone National Park, WY

    I worked at Xanterra full-time (less than a year)

    Pros

    Work-life balance is important to me. And Xanterra is the right place if you want to have work-life balance.
    And workers here are really friendly and helpful. They are open-minded and willing to share. I made a lot friends.

    Cons

    I worked as a room attendant and cleaned 15 rooms per day. Some workers(like me) worked quite fast and finished early. However,other workers worked slowly and inefficient. We all got paid by hour. Thus those who worked inefficiently can get more money. I do not think it is fair.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Awful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cocktail Server in Yellowstone National Park, WY
    Current Employee - Cocktail Server in Yellowstone National Park, WY

    I have been working at Xanterra full-time (less than a year)

    Pros

    I met the best people in the world.

    Cons

    Xanterra didn't care about its employees, fed us terrible food, and were too strict.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    was good and not the best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Kitchen Crew in Yellowstone National Park, WY
    Former Contractor - Kitchen Crew in Yellowstone National Park, WY

    I worked at Xanterra as a contractor (less than a year)

    Pros

    doing a good job and meeting new people.

    Cons

    not enough hours when needing them.

    Advice to ManagementAdvice

    they don't understand what you do for them but they complains a lot.

    Recommends
    Neutral Outlook
    Disapproves of CEO

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