Xcel Energy

www.xcelenergy.com
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  1. 1 person found this helpful  

    Call Center a Stepping Stone into the Company?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Contact Representative in Amarillo, TX
    Current Employee - Customer Contact Representative in Amarillo, TX

    I have been working at Xcel Energy full-time (more than a year)

    Pros

    Good Benefits
    Free Gym Membership
    Perks
    Cell Phone Discount
    Some on the spot incentives
    Pension Program
    6 weeks paid training
    Paid time off
    Sick Days
    Holidays off
    Lots of employee programs
    Tuition Reimbursement Program
    Interships
    Overtime with incentives

    Cons

    No time off the phone
    On Call
    Constant Schedule Change
    Ranking System
    Terrible time keeping System
    Little room for advancement due to high employee turn over
    (most people have been there for 5 months or 20 years)
    Low pay ($10.50hr)
    Lots of policy for 8 different States
    No time on the job to review policy and stay up to date
    Great place to work if you really want to realize how stupid and arrogant people from Colorado can be (some very nice people as well)
    Also if you love getting torn apart by a drunk redneck on the phone once a week for absolutely no reason this is the place!

    Advice to ManagementAdvice

    Pay your employees atleast $15-$17.00hr and employee turn over will drop by 70% in the first year. The job is crueling and humiliating at times, and only making 10.50 hr does not make it worth it. For $15.00-$17.00 hr I would take outage and escalated calls all day, and not even consider being late. Give people what their worth and they will give you their career's.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    HR Team Member of a Dinosaur organization which embraces politics rather than change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Talent Management Learning Services in Minneapolis, MN
    Current Contractor - Talent Management Learning Services in Minneapolis, MN

    I have been working at Xcel Energy as a contractor (less than a year)

    Pros

    Great team members for most part who are serious about goals and organizational success and goals.

    Cons

    Contractors are violated in labor standards laws and forced to work Overtime and are not paid. Contractors are extended although I have been less than one year, one contractor was on for 8 years before perm conversion. Politics run all way up to CEO for job selection, they just tell their friends to apply. Witness to two age discrimination cases currently in litigation and several racial hostility issues. Even watched a college in corporate HR be yelled at. They will not allow contractors of select races to work remote while others work from home several days weekly. They force contract workers to do more work and train "perm" employees who they hire as their friends and pay more. Keep the lawsuits coming until they learn their lesson. Oh, don't tell CEO, you will be ignored until court and they don't care. Code of Conduct and Discrimination polices they don't care about their publications.

    Advice to ManagementAdvice

    Start with Ben Fowke and clean house down to HR and start again. With folks who brag about being at an organization for 30 + years and that is all they know....they need to be without a job and benefits to learn what if feels like to be willfully classified as a " contractor " because they are too cheap to pay benefits and decent wages. Call Center will never serve your customers on Benefited vs. Non-Benefited at 10.12 per hour....and you want good services?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Call Center expectations ridiculous due to poor training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xcel Energy

    Pros

    -Fair benefits
    -Allows some scheduling flexibility

    Cons

    -Scheduling is a nightmare (call center EE's expected to work EVERY weekend; can't put in for time off unless you find your own replacement which was impossible with mandatory overtime)
    -Low pay for expectations (the amount of knowledge required by reps is absurd; training breezes over most of it so many situations/facets are not fully explained)
    -Team leads are demanding but not helpful
    -It takes years to promote out of call center, or even as a specialist within. Literally years (as in 5-7 from what I was told)

    Working in the call center was one of the worst positions I have ever had in my life. I have worked in other call centers but this one takes the cake. Of course dealing with customers who are rude and demanding is expected- most are upset of power outage or billing issues. The customers aren't the problem. That's part of working in a call center.

    However Xcel ill-prepares reps for dealing with situations. Reps are expected to basically cover knowledge from at least 10 different departments, and if you need help from the actual department, well, good luck. They will likely be rude and unhelpful. I mean I am not n electrical engineer but I sure was expected to answer those types of questions. The resource base is pathetic. Staffing is short and everyone was increasingly frustrated with mandatory overtime.

    I don't understand why on earth they don't divide the center into different departments to deal with consistent issues so reps don't waste time trying to connect with the right person in one of over 20 departments. Why not have a, say, group that handles primarily billing/payments, another that handles line drop requests and the like, another new accounts, etc. Everyone can pitch in to handle outages. I know the ebb and flow of concerns changes but specializing reps in one area to start and then allowing them opportunities to certify in others as a promotion would improve quality of service I would think and not force unprepared reps into the fire right off the bat.

    Basically I would never recommend this as a workplace. Pay is awful, will is awful. No one is happy but the department heads (who could be seen lounging in their offices chatting with each other causally for hours on end).

    Doesn't Recommend
    No opinion of CEO
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  5. 2 people found this helpful  

    Generous compensation to silence the loathing of job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Utility Worker in Denver, CO
    Current Employee - Utility Worker in Denver, CO

    I have been working at Xcel Energy full-time (less than a year)

    Pros

    Benefits and Compensation. If you know someone higher up in corporate you are set.

    Cons

    Supervisors try to enforce policy to assert their power, because they have no real power.

    Advice to ManagementAdvice

    Look at how large the organization is and look for ways to increase efficiency. Provide some real power to management and trust their abilities, unless they are just figure heads.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Good benefits, but too PC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pricing Analyst in Minneapolis, MN
    Current Employee - Pricing Analyst in Minneapolis, MN

    I have been working at Xcel Energy full-time (more than 5 years)

    Pros

    Xcel Energy is a large, stable company. It offers the standard bennies (ins, time off, 401K match), and also has a pension. The challenges are immense, and you will never know the whole system.

    Cons

    This company does not fire anyone. If you get a failing rating from your manager, just complain to HR. HR will prevent you from being fired. If you get caught drinking on the clock, you will just receive a warning even though it's against company policies.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    The internship program at Xcel is very informative and you get a lot of hands on experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Intern in Denver, CO
    Current Intern - Intern in Denver, CO

    I have been working at Xcel Energy as an intern (less than a year)

    Pros

    They work well with your school schedule.

    Cons

    The intern program does not show all the different jobs you could potentially do with your degree.

    Recommends
    No opinion of CEO
  8. 2 people found this helpful  

    Terrible Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer
    Current Employee - Engineer

    I have been working at Xcel Energy full-time (more than 3 years)

    Pros

    Good benefits and PTO package.

    Cons

    Slow to change. You are expected to give a life commitment before they promote you or give you a raise. Management has very little power to do anything for you other than punish you. You never get fired, not even for ignoring your work altogether.

    Advice to ManagementAdvice

    Cut the matrix, and give managers more power to make decisions. Reward employees for working hard, and fire people who do a poor job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Admin Assistance, but i technically do more than that. I feel more like a coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Administrative in Saint Paul, MN
    Current Employee - Business Administrative in Saint Paul, MN

    I have been working at Xcel Energy full-time (more than a year)

    Pros

    There's a lot of room for growth. Lots of work to do. Job security is great

    Cons

    The fact that we're understaff in our department and there's nothing anyone can do about it.

    Advice to ManagementAdvice

    delegate work more appropriately, do a better job at hiring managers.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    stayed many years and was taught a good trade

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mechanic Specialist in Boulder, CO
    Former Employee - Mechanic Specialist in Boulder, CO

    I worked at Xcel Energy full-time (more than 10 years)

    Pros

    this is a good strong company

    Cons

    good strong company to work for but not much chance for advacedment

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Rubber pancakes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xcel Energy full-time

    Pros

    Good pay, vacation, benefits, dynamic problem solving opportunities, interesting industry undergoing big changes, a sense of importance providing an essential service.

    Cons

    Little work-life balance. Everyone in management is a marketing/communications professional so your expertise will not be needed (sarcasm). Many places too many resources, others not even close -- if you are there, expectations are the same. If you are not connected or know how to work politically to remain a 'favorite' - or do not know how to either avoid accountability or remain autonomous in a bureaucratic world - move on. Yes, it can be exhausting - and more so the more you actually care. The preordained aside, the primary focus is on talking about what you are going to do instead of actually doing it. If you do bring innovative ideas, several that even lead to company wide processes or engaging programs, and better customer and employee satisfaction, corporate rules apply - someone else gets the credit and you'll be asked sincerely, 'What have you done lately.' Not all bad to be kept on toes but short memories do not translate into recognition for your efforts here. Also, ideas brought to the table must conform to certain 'unwritten' rules. Basically, if you had a great idea to transform the industry your first thought would be to go out on your own to accomplish it (especially bittersweet in an industry desperate for good ideas and decisions.)

    Advice to ManagementAdvice

    The exclusive shareholder focus will undo regions with a strong, postive reputation. The three legs of employees, customers and shareholders will lead to better results for shareholders.

    Recommends
    Negative Outlook
    No opinion of CEO

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