Xchanging Reviews

Updated July 30, 2015
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202 Employee Reviews

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  1. Friendly culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bangalore (India)
    Current Employee - Anonymous Employee in Bangalore (India)

    I have been working at Xchanging full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    1. People Oriented 2. Focus on Innovation 3. Flexibility

    Cons

    Nothing that I can think of

    Advice to Management

    Focus more in Branding


  2. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at Xchanging full-time (More than 5 years)

    Pros

    Good work life balance, flexible and adaptable approach

    Cons

    Very monotonous, not much challenging, lack of training and development. No mentoring or motivations.

    Advice to Management

    Be proactive, invest in employees training and career development needs

    Xchanging Response

    Jul 17, 2015 – .

    Thank you. Look out for our new Career Development Site launching in 2015 that will allow our employees easy access to a number of tools available to help them develop.


  3. Ok sort of company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advance Associate in Bangalore (India)
    Current Employee - Advance Associate in Bangalore (India)

    I have been working at Xchanging full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice enviornment.Nothing much to say

    Cons

    No growth,Worst salary structure,bloodsucking workload,politics,Ridiculous team,pathetic manager,bucketing team leader.One the whole worst experience

    Xchanging Response

    Jul 17, 2015 – .

    Thank you for your comments. If there is something we can do to help improve your experience at Xchanging please contact Glassdoor.Reviews@xchanging.com


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. It was really Bad and worst.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Process Associate in Shimoga (India)
    Former Employee - Process Associate in Shimoga (India)

    I worked at Xchanging

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Work will be easy like data entry.

    Cons

    Less Salary, No Salary hikes, Working culture is not good, No transparency in appraisals.

    Advice to Management

    At least pay for what they deserve and please have correct and responsible HR.

    Xchanging Response

    Jul 17, 2015 – .

    Thank you for your feedback. We have recently invested in a new job profiling tool to help ensure we are paying our employees at market rate. We have also recently moved to a shared service structure ... More


  6. Helpful (2)

    Senior Claims Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Xchanging full-time

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Specialist claims role, client facing, opportunities to manage and involvement in product development combined with opportunities for people management.

    Cons

    Lack of transparency, flawed business model driven by cost plus criteria. Lack of genuine innovation and hobbled by political infighting between Lloyd's, Managing Agent community and LMA

    Advice to Management

    None. The long term claims contract was changed and ongoing relationship lost.


  7. KL office it is quick time to market and no process at all

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead in Kuala Lumpur (Malaysia)
    Current Employee - Lead in Kuala Lumpur (Malaysia)

    I have been working at Xchanging full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    1. Compatible salary for xpats

    Cons

    1. Work culture 2. Nil process and learnings

    Xchanging Response

    Jun 16, 2015 – .

    Thank you for taking the time to share your thoughts. Xchanging is committed to developing its employees and we will be launching a career development site later in the year to help employees take ... More


  8. Helpful (1)

    Xchanging Malaysia Sdn. Bhd. - The journey

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Kuala Lumpur (Malaysia)
    Former Employee - Software Developer in Kuala Lumpur (Malaysia)

    I worked at Xchanging

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Flexible working hours, free parking

    Cons

    Crappy management and process. Hiring not done right, many people with inadequate skill sets sit in roles that are not suited.

    Advice to Management

    Stop hiring based on skin colour or race or ethnicity, please hire based on merit.

    Xchanging Response

    Jun 22, 2015 – .

    Thank your for sharing you thoughts. Xchanging has a strong diversity and inclusion policy and any behaviour or actions that transgress the policy will not be tolerated and will be treated under our ... More


  9. Helpful (2)

    Worst culture

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xchanging full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    If you want to take rest for some time join here.

    Cons

    Most of the guys are working there from last 15 to 20 years. They feel like it is their kingdom. They don't concentrate on work what they have to do. Instead they will target people & will play with their careers. HR's are more concerned about dress codes . They won't thing about their work.

    Advice to Management

    They are not in a position to listen anybody.

    Xchanging Response

    Jun 16, 2015 – .

    Thank you for your comments and I am sorry to hear that you had a negative experience at Xchanging. We are always looking to make improvements at Xchanging and will share your comments with our ... More


  10. Helpful (3)

    Xchanging (ITO) Chennai

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Chennai (India)
    Former Employee - Team Lead in Chennai (India)

    I worked at Xchanging

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The ITO business of Xchanging is still running in Chennai !!! Senior Managers and Heads in Bangalore enjoy good benefit (High Salary, Job security, Flexible timgings etc).

    Cons

    The Employees in Bangalore promoted quickly (once in every 2 years), but the Employees in Chennai are not promoted to next level for many years though they are eligible. No vision. No job security. Disconnected HR system. Too many service lines without business. No pipeline for the next 12 months in AES-ITO business. Employees fearing about the future of Chennai center because they feel the projects in Chennai will be moved to Bangalore and may close the Chennai center.

    Advice to Management

    The management team (CEO, CTO) of Xchanging UK to review the operations in Bangalore. Too many Heads in Bangalore ITO-AES without any business. Why do this small ITO organisation need separate service lines like 1) Development Service Line 2) Testing Service Line 3) Support Service Line 4) Product Service Line 5) Delivery Health Check

    Xchanging Response

    Jun 16, 2015 – .

    Thank you for your feedback. Xchanging is continuously required to manage the cost base of the business and hire in lower cost locations where possible. Unfortunately we are only able to promote ... More


  11. Lots of stick and no carrot

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Premium in Chatham, England (UK)
    Current Employee - Premium in Chatham, England (UK)

    I have been working at Xchanging full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I cannot think of any

    Cons

    No bonus or pay rise in 2015 even if you have worked your balls off in spite of reasonable results . Working for Xchanging has been a big mistake

    Advice to Management

    Treat staff fairly and take a look at your fat salary Ken



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