Xerox Reviews

Pros

Great company that provides benchmark products and services by well educated professionals.

Cons

Mind your Ps & Qs and learn to be politically correct to the entire management staff, or you will be targeted no matter how great your performance was in the past.

Advice to Senior Management

Be mindful of the talent you let go, because it could come back to bit you as competition.

Pros

A history of quality, albeit somewhat faded
Have made transition to growing market of business services
Good corporate values
Strong worldwide brand

Cons

Retains traditional command-and-control management style
Tend to view employees as liabilities (cost) rather than assets (knowledge)
Technology business in declining market

Advice to Senior Management

Bring in senior managers who really value employees
Eliminate management bonuses
Bring back profit sharing
Flatten the organization
Take continuous improvement seriously

Pros

I get to keep my job as I see my friends get laid off and see American workers be replaced by Inian engineers. I really can't think of anything positive to say. One good thing is that in the next couple of months I will no longer be a Xeroid and will be working for HCL. Where the employee comes first instead of last at Xerox.

Cons

engineering has been the core of Xerox for a long time and now that is going away. I see my job changing as I too will no longer be with Xerox start with HCL. At first I was angry as to why Xerox would do this but I don't like the way Xerox is going.

Advice to Senior Management

Well here is the way I see it. less people working = less people spending = less revenue. lower trim the wages on the top and keep more (US) people working. Why not outsource upper management?

Pros

Xerox is a global company with many opportunities if you are willing to relocate. The people are its greatest asset and if you are willing to learn, you will gain a lot of good experience from others.

Cons

Xerox is evolving its business to be more focused on services. This evolution is necessary but at the same time creates a lot of uncertainty for employees in product development.

Advice to Senior Management

Provide clear direction and actions across the various levels of management chain. Create an atmosphere to keep your best employees

Pros

Great people, interesting technology, very nice campus and close to my home.

Cons

We know our jobs will be outsourced or eliminated in the future.
Much of the company is still doing business as if it's the 60’s.
Cost cutting every where.

Advice to Senior Management

Stop restructuring every year, this isn't good for the share holders and it is detrimental to the mental health of the employees.

Pros

Training, experience, continuous learning, vacation time off, learning to manage parts, territory, car expenses, etc.

Cons

not value you as an employee

Advice to Senior Management

listern to your customers and then listen to the people you manage

Pros

Steady salary
Satisfaction of helping customers
Privileges of company car
Excellent field enginering support
Tenured personnel
6 weeks of vacation

Cons

Do more with less
Extensive travel
No overtime
Cheaply made product
Lack of spare parts
Poor employee morale
Little or no raises
No reimbursement for home office
No recognition for going over and beyond job expectation

Advice to Senior Management

Immediate management needs to have understanding of the product they support
Need to stop cutting corners (cost) in order to maintain proper machine reliability
Tech reps need to have more extensive technical training before working on complex product
Tech reps should have sufficient rest and be better compensated for extensive hours
Immediate management needs to spend more time in the field

Pros

You get to meet and see different people on a daily basis. Its never the same location, and always better to be outdoors.

Cons

Pay is so so. Management slams you with extra work that's barely possible to finish.

Pros

Well known brand that opens doors;
Large customer list from which to provide new, value-added services;
Good people;
Okay products;
Proven ability to manage large fleets of printing assets.
Trying to get out of the printing rut with the acquisition of ACS...but at the cost of a lowest cost, low margin alternative which is ripe for replication but not structured for such and does not play well with the traditional Xerox business.

Cons

Management culture in decline. Too many VP's and a culture around that is very political rather than customer/business oriented; the Peter Principle being practiced perfectly .
Narrow focus on printing hardware puts them at great disadvantage for systems business and long-term growth is dying with the reduced need for print; Upper management too narrow in their backgrounds to understand emerging technologies and businesses.
No longer have deep services and operations capabilities...generally large, unsophisticated customers are buying 1990's solutions.
Major global weakness in that Fuji-Xerox controls the Asia-Pac markets so true "global" solutions and opportunities do not exist for direct sales.
Current tendency to want to outsource everything to Mexico and/or India.

Advice to Senior Management

Need to build on the ACS acquisition more quickly and look for ways to build new businesses. Jettison half of your VP's, get solid ink on same footing as toner-based products...then jettison the toner-based products. You have lost your way in the managed services business...need to reassess.

Pros

Decent pay. Learn new skills.

Cons

Upper management look at only bottom line. Cut our hours with no notice even though it caused hard ship in us completing our jobs. It is obvious that our supervisor thinks less of the contractors.

Advice to Senior Management

Check into your managed services. The Upper management need to think about the importance of Customer Service over the bottom line.