Xerox

  www.xerox.com
  www.xerox.com

Xerox Reviews in Houston, TX

Updated November 16, 2014
Updated November 16, 2014
1,917 Reviews
2.4
1,917 Reviews
Rating Trends

Recommend to a friend
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Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
1,013 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 118 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 60 reviews)


Cons
  • No raises in years, upper management gets richer while everyone else suffers (in 96 reviews)

  • Work-Life Balance does not exist because you don't get any life to balance against work (in 36 reviews)

More Highlights

23 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    It's ok...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at Xerox full-time (more than 3 years)

    Pros

    The pay is ok, I guess

    Cons

    Upper management is poor as they really have no idea what's REALLY taking place on the sales floor.

    Advice to ManagementAdvice

    ensure your trainers ACTUALLY TRAIN!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    A shadow of its former self

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX

    I have been working at Xerox full-time (more than 8 years)

    Pros

    Some flexibility in job hours. Lower level team leads care about the staff that they lead. Provides a good starting point for those who are just out of school.

    Cons

    The upper managers are either under qualified or simply incompetent. There is no balance between work and life. Working 70 hour weeks is common. The company has high expectations but does not provide employees with the tools to succeed. Pay raises do not happen. The company looks to the outside for open positions rather than promoting from within.

    Advice to ManagementAdvice

    Go back to school and actually learn how to manage. Being a decent worker who has a lot of industry experience does not make you a leader.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Immediate Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Houston, TX
    Former Employee - Customer Care Representative in Houston, TX

    I worked at Xerox full-time (less than an year)

    Pros

    There is a base pay, if you sell you get points, those points add up for incentives. You get paid more for coming to work daily and not missing any days.
    Training is 3 to 4 weeks.

    Cons

    Work environment
    You don't always get paid for all incentives
    Poor management
    System issues
    If you don't meet sales goals, they let you go that's why they're always hiring

    Advice to ManagementAdvice

    Clean house start fresh with new management

    Doesn't Recommend
    Approves of CEO
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  5.  

    Xerox company review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Care Supervisor in Houston, TX
    Current Employee - Customer Care Supervisor in Houston, TX

    I have been working at Xerox full-time (more than 10 years)

    Pros

    Xerox is very flexible when it comes to work schedule. Allows for multiple days out w/o termination. Xerox has a community environment. Very laid back

    Cons

    Xerox Houston office is not professional. Employees working there have felony records and still get hired. Salaries are not competitive. Xerox likes to pay based on performance which means they start you at a low pay rate and ask you to make up the rest with numbers they may or may not be w/I your control

    Advice to ManagementAdvice

    Xerox is not a place for growth. You can work there for several years w/o a pay change. There are opportunities for promotion bt that's due to a high turnover rate.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    horrible

    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at Xerox full-time (more than an year)

    Pros

    check was the only thing

    Cons

    not one good thing I can think of

  7.  

    Call center for Sprint

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Houston, TX
    Current Employee - Customer Service Agent in Houston, TX

    I have been working at Xerox full-time (less than an year)

    Pros

    Benefits after 90 days, paid time off, insurance, 401K. Fully vested after 1.5 years

    Cons

    You go through a 3 week class room training and then a 3 week Learning Lab where new agents actually take live calls. There are not enough floor support to adequately assist the new agents struggling to satisfy the customers unfortunate enough to connect with the lab. Some of the floor support become very agitated in helping the baby agents so the learning environment becomes one of tension and stress instead of support and encouragement. During the last week of training, agents with the lowest number of failed surveys get the pick of the schedules available. As fair as it seems at first, many of the failing surveys come from customers having to wait so long on the phone while the agent searches the documentation and waits with their flag up, needing assistance. There is a correlation here.

    Once on the actual floor, the environment is anything but professional. The guys walk around with their pants below their waist, sporting the current "sagging pants" fad, very offensive to say the least. The women are playing around, laughing and cutting up on the floor. Agents are assigned to a team, usually about 15 to a supervisor, which should be enough for the supervisors to handle and would be if the supervisors stayed at their stations. Supervisors walk off to visit with other supervisors which causes longer wait times for the customer when they are wanting to either talk with a supervisor or the agent needs a credit.

    The policy is, if the agent can not resolve the customer's reason for calling in, bump it up to the next layer of management, Sounds good in theory but the supervisors get angry that the customer is not satisfied. This is usually due to their wanting a credit for being lied to about the new Framily Plan, or the store promised a activation credit, or they were suppose to get a credit for tower outages once the tower was repaired. No supervisor wants to issue a credit as it comes out of their "budget". The prevailing attitude is, "the customer is lieing", "too bad", "not my problem", "sounds like a personal problem to me" and these are just a few of the comes back I personally have gotten from my supervisor when explaining why the customer wants a credit or threatens to go to another carrier. In fact, I usually just get a "bye..." when the customer wants to leave. When a bump up does occur, the supervisors often leave the caller sitting on the line until he or she feels like dealing with the issue. This makes the morale and the desire to assist the customer very low.

    The ongoing education which agents are expected to participate in is currently not being allowed because the Bill to Pay ratio is low. There is no allowing for completing notes after the call ends and the policy of calling the customer back on dropped calls is not being implemented since there is absolutely no delay between calls. This can result in bad surveys since the agent did not call the customer back. This affects the pay of the agent which is measured on the number of call backs in a 48 hr period and on the surveys.

    The agents feel their pay is subjected to the whims of the supervisor and the customer who does not understand the workings of the call center. Agents realize the customer should not have to understand the call center policies but it does affect the customer being satisfied or not.

    All in all... this is a good place to enter the call center field but not a place to work longer than six months. In fact, the turn over is high and usually anyone staying longer than six months is an "old timer".

    Based on my experience in this center, I went with AT&T. Personally I feel very sorry for any Sprint customer.,

    Advice to ManagementAdvice

    Clean up the dress code, stay on top of the supervisors and their supervisors. Follow the policies of Sprint closer. Perhaps have more than one Sprint representative on the floor. She comes out of her office but does not appear to watch the supervisors.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Enriching

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive in Houston, TX
    Current Employee - Sales Executive in Houston, TX

    I have been working at Xerox full-time (more than 10 years)

    Pros

    Xerox is a market leader and has outstanding brand recognition. Xerox values diversity and works to maintain a balanced work force matching the demographics. The People are the greatest asset.

    Cons

    Future direction, lack of leadership, annuity based compensation. Xerox's compensation is no longer competitive and the sales training is average . The benefits have become average at best.

    Advice to ManagementAdvice

    Create a clear roadmap for the future

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Guaranteed employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Supervisor/Escalations in Houston, TX
    Former Employee - Call Center Supervisor/Escalations in Houston, TX

    I worked at Xerox full-time (more than an year)

    Pros

    depending on what campaign, management will work with keeping your job

    Cons

    always something with bonuses,not enough pay for the stress of the client and coworkers

    Advice to ManagementAdvice

    stop talking about personal issues with your personal coworkers, call center environment is contagious

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Opportunity to join a large company with a variety of options. Easy low stress job with chance for advancement. Con - ve

    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at Xerox full-time

    Pros

    Opportunity to join a large company with a variety of options. Easy low stress job with chance for advancement. Con - very low pay.

    Cons

    Very low pay. Unsanitary office.

  11.  

    It was good, but it's not the same now.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fleet Equipment Administrator in Houston, TX
    Current Employee - Fleet Equipment Administrator in Houston, TX

    I have been working at Xerox full-time (more than 8 years)

    Pros

    Great coworkers, family environment. The job itself is not very stressful, and most of the people you deal with in Xerox are friendly and nice.

    Cons

    This office can be clique-ish, and Xerox as a company is becoming cheap. The benefits get worse every year.

    Advice to ManagementAdvice

    N/A

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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