Xerox
2.6 of 5 1,547 reviews
www.xerox.com Norwalk, CT 5000+ Employees

Xerox Reviews in Houston, TX

Updated Apr 29, 2014
All Employees Current Employees Only

2.7 19 reviews

                             

50% Approve of the CEO

Xerox Chairman and CEO Ursula M. Burns

Ursula M. Burns

(12 ratings)

33% of employees recommend this company to a friend
19 Employee Reviews Back to all reviews
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    It's ok...

    Customer Service Representative (Former Employee)
    Houston, TX

    ProsThe pay is ok, I guess

    ConsUpper management is poor as they really have no idea what's REALLY taking place on the sales floor.

    Advice to Senior Managementensure your trainers ACTUALLY TRAIN!

    No, I would not recommend this company to a friend

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    Xerox was ok until ACS started manipulating the goals and not allowing the changes from Xerox take place.

    Customer Care Supervisor (Former Employee)
    Houston, TX

    ProsTheir was no work-life balance, personal growth, leadership planning with Xerox. If you tried to have that you got fired. It was always work, work and more work. No help from Ops Mgr. They say they would help but didn't and the few Ops Mgr. that did help were fired.

    ConsPromotions were few and in between, and even then you had to be the GM or AGM pet or brown nose. Office culture was just sad, they would hire people who had issues to were others were scared of them or would not say anything to them for fear. Compensation was a big issue, their was no compensation.

    Advice to Senior ManagementIf you consider discussing promotions, office culture, and compensation look to be fired within that month or before the end of the week.

    No, I would not recommend this company to a friend

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    Enriching

    Sales Executive (Current Employee)
    Houston, TX

    ProsXerox is a market leader and has outstanding brand recognition. Xerox values diversity and works to maintain a balanced work force matching the demographics. The People are the greatest asset.

    ConsFuture direction, lack of leadership, annuity based compensation. Xerox's compensation is no longer competitive and the sales training is average . The benefits have become average at best.

    Advice to Senior ManagementCreate a clear roadmap for the future

    No, I would not recommend this company to a friend

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    Opportunity to join a large company with a variety of options. Easy low stress job with chance for advancement. Con - ve

    Anonymous Employee (Former Employee)
    Houston, TX

    ProsOpportunity to join a large company with a variety of options. Easy low stress job with chance for advancement. Con - very low pay.

    ConsVery low pay. Unsanitary office.

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    Guaranteed employment

    Call Center Supervisor/Escalations (Former Employee)
    Houston, TX

    Prosdepending on what campaign, management will work with keeping your job

    Consalways something with bonuses,not enough pay for the stress of the client and coworkers

    Advice to Senior Managementstop talking about personal issues with your personal coworkers, call center environment is contagious

    Yes, I would recommend this company to a friend

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    It was good, but it's not the same now.

    Fleet Equipment Administrator (Current Employee)
    Houston, TX

    ProsGreat coworkers, family environment. The job itself is not very stressful, and most of the people you deal with in Xerox are friendly and nice.

    ConsThis office can be clique-ish, and Xerox as a company is becoming cheap. The benefits get worse every year.

    Advice to Senior ManagementN/A

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Keep looking for another job

    Customer Service Representative (Current Employee)
    Houston, TX

    ProsPay is 10-12 per hr

    ConsEverything else from top to bottom

    Advice to Senior ManagementDo better

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Customer Care

    Customer Service Representative (Former Employee)
    Houston, TX

    ProsFlexible hours, many avenues to make money, decent benefits

    Consat least one weekend compulsory, extended hours spent sitting.

    Yes, I would recommend this company to a friend

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    It was a good learning experience for me

    Customer Service Representative (Former Employee)
    Houston, TX

    ProsYou are able to work with some good coworkers who don't mind helping. Also work in a safe enviroment

    ConsNot app lic ab le

    Advice to Senior ManagementKeep up the good work

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Inconsistent

    Customer Service Representative (Current Employee)
    Houston, TX

    ProsDecent reward based compensation for the level of entry, training, and effort.

    ConsCall center environment, felt that I was treated like a robot. Couldn't leave my desk without either getting in trouble, or having to log-out for 20 minutes (and have it count against my absenteeism). There were a lot of ways to lose your reward based compensation. Management seemed more in the business of trying to convince you this job was worth the frustrations, then actually making it worth it. Very high turnover rate. They automatically downsize every time Summer ends. Although they frame RBC as a reward, if you don't hit a goal they will threaten to fire you if you don't hit it within the next 2 months. Mandatory overtime and short lunches when they are understaffed.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Xerox reviews and ratings in Houston, TX — including employee satisfaction and approval rating for Xerox CEO Ursula M. Burns. All 19 reviews posted anonymously by Xerox employees.