Xerox

www.xerox.com

Xerox Reviews in Oregon

Updated January 26, 2015
Updated January 26, 2015
2,049 Reviews
2.4
2,049 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
1,074 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 118 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 60 reviews)


Cons
  • No raises in years, upper management gets richer while everyone else suffers (in 96 reviews)

  • Work-Life Balance does not exist because you don't get any life to balance against work (in 36 reviews)

More Highlights

126 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    A Daily Grind

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Portland, OR
    Former Employee - Customer Service Representative in Portland, OR

    I worked at Xerox

    Pros

    -good training customer service over the phone
    -Good structure for improvement and feedback

    Cons

    -High pressure for speed
    -There is a steep learning curve to managing the fine line between a quality call and a fast call

    Advice to ManagementAdvice

    Allow more flexibility for call time to ensure that the representative can take care of their customer.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Great people, but the company doesn't care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tigard, OR
    Current Employee - Customer Service Representative in Tigard, OR

    I have been working at Xerox full-time (more than a year)

    Pros

    Great people, the direct supervisors, team leads, mentors, and suport are all great to work with, and the jobs 40hrs and pretty simple.

    Cons

    Upper management doesn't know you from Adam unless you make yourself known. Hard to get time off, especially for weekends, even a month+ in advance.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 11 people found this helpful  

    Good Employer to Receive Training for Next Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Tigard, OR
    Former Employee - Technical Support Representative in Tigard, OR

    I worked at Xerox full-time (more than a year)

    Pros

    - Great Training!
    - Decent general manager staff.
    - Great internal communication
    - Group moral is great.
    - Gift card for overtime program is nice. Raises net pay a little.
    - Reasonable chance to apply for management positions.
    - Internal values are great.
    - Great next level support.

    Cons

    - Unrealistic metrics that cap pay between $9.60 and $10.50/hr, you will almost never ever make $13/hr for more than 30 days.
    - Poor staffing decisions that lead to months of mandatory overtime and long hold times that will kill your metrics and lead to management getting on your case.
    - Pay that is below industry and geographic area.
    - Stress full technical work helping customers for low pay.
    - Performance metrics leave negative reviews on your score card for about on average a month, two to three weeks if you work like an absolute dog. Also the customer has a chance to ding you every week.
    - Unreasonable average handle time expectations for role, leaving employees stressed.

    Advice to ManagementAdvice

    - Start pay at $11-12/hr with a decent metrics plan that tops out at $16. This way if you work hard you can make $13 or $14/hr consistently, because customer survey systems have a high negativity bias, therefore it's impossible to consistently sustain top performance.
     - Move to a 30 day system not a week to week metric system that also leaves negative feedback on your metrics for about a month. Cannot stress this enough! It must change or the company will continually shed employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Horrible mismanagement!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Customer Service Representative in Portland, OR
    Former Employee - Call Center Customer Service Representative in Portland, OR

    I worked at Xerox

    Pros

    Easy job, decent money, great coworkers

    Cons

    Horrible management, conflicting policies and procedures, no support.

    Advice to ManagementAdvice

    Help your employees more! Maybe they'll stay!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Last Resort

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Tigard, OR
    Former Employee - Technical Support Representative in Tigard, OR

    I worked at Xerox full-time (more than a year)

    Pros

    It was a great place to learn the basics of technical support. Good stepping stone to Help Desk or entry level IT role at a better company. Co workers can be fun to work with.

    Cons

    Feel like a number.
    Poor Management.
    Mistreatment of employees.
    Poor pay rate.
    Even worse health benefits.

    Advice to ManagementAdvice

    Show some appreciation for the employees on the front line because without them you would be without a job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    A company doomed to fail with current management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Lead in Wilsonville, OR
    Former Employee - Project Lead in Wilsonville, OR

    I worked at Xerox

    Pros

    Once a company that set the standards for quality and innovation.
    Good salaries.
    Good benefits
    Great employees

    Cons

    CEO went from quality and innovation to thinking services is everything and technology is nothing but a drain to the bottom line

    Advice to ManagementAdvice

    Board of Directors - Consider the successful management qualities of past management at the CEO level and begin recruiting or developing that talent again. You are not likely to find it within the company any longer though.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    do not work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tigard, OR
    Current Employee - Customer Service Representative in Tigard, OR

    I have been working at Xerox full-time (less than a year)

    Pros

    there are no pros. I have to reinforce this in order to get to the 20 word minimum; it is literally impossible to say something nice about this job

    If you majored in liberal arts and moved to Portland....it's employment and that's about all you can ask for

    Cons

    -Insultingly low pay and absolute bare bones health insurance; might as well just be on welfare and obamacare rather than work here, you'll make more and have better benefits
    -absurd micro-management not allowing bathroom breaks
    -rock bottom morale results in awkward, frustrated and inane social interactions with co-workers
    -scummy, trashy co-workers
    -incompetent management that send out unprofessional emails in Comic Sans MS promising incentives they don't deliver on; they won't learn your name or deal with you individually, instead they look at the numbers trying to find ways to bleed the turnip for a few pennies more of profit
    -"incentive pay" that is not attainable; only 20% of employees will qualify for anything based on current metrics, and it's not more than a dollar or two an hour

    Advice to ManagementAdvice

    pay a living wage, cut down on the micro management, get educated; the poor grammar in mass e-mails and lack of professionalism is embarrassing

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Not so great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Portland, OR
    Current Employee - Customer Care Representative in Portland, OR

    I have been working at Xerox full-time (less than a year)

    Pros

    The employee's are wonderful people. I really like that I can go to work dressed as I want and no one cares.

    Cons

    The pay for the Customer care Rep's is minimum wage with incentives. They are banking on if their employees need the money to make ends meet, they will cross sell more product.
    The computers could be better.

    Advice to ManagementAdvice

    Pay your people a livable wage. I bet your absenteeism would go down and cross selling would improve. A happy employee is a more productive employee. Bet your turn over would go down too.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    On the most desperate need apply

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Tigard, OR
    Current Employee - Anonymous Employee in Tigard, OR

    I have been working at Xerox

    Pros

    Experience in a call center

    Cons

    I can sum up this company with one sentence.
    "You are replaceable"
    they will always have a training claso going on because they know most people will eventually quit because they've found every other call center out there that actually care about their employees.
    They don't appreciate their employees and it shows. Management doesn't seem to know what's going on, the pay is a joke for what you deal with. They will change your schedule on a whim giving you a few days notice.
    There is a small incentive for making the goals set however the expectations are pretty unrealistic.
    If you are desperate for a job or just need some call center experience, go for it.
    however understand their turn around rate is just about 100%
    if a recruiter promises you something, get it in writing. I guarantee they will talk their way out of it.
    Good luck

    Advice to ManagementAdvice

    Maybe act like you care about your employees and they might stay longer.
    also get rid of your recruiters. They promise more BS than a military recruiter. We actually had a trainer explain to us that they are notorious for telling applicants whatever they want to hear just to fill a class.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Jobs going off-shore...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SQA in Wilsonville, OR
    Former Employee - SQA in Wilsonville, OR

    I worked at Xerox full-time (more than 10 years)

    Pros

    Back in 2000 management supported R&D effort and cared about employees.

    Cons

    Recent years focus on services and eliminating R&D and whatever is left is being off-shored.

    Advice to ManagementAdvice

    Quality of engineers are not equivalent therefore costing more than meet the eye. Need to evaluate the actual cost of doing business off-shore.

    Doesn't Recommend
    Negative Outlook

Work at Xerox? Share Your Experiences

Xerox

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.