Xerox Reviews in Portland, OR

Updated September 17, 2014
Updated September 17, 2014
1,768 Reviews
2.4
1,768 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
946 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 111 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 56 reviews)


Cons
  • No raises for over 5 years, I TRULY CANNOT UNDERSTAND WHY I STILL WORK HERE (in 113 reviews)

  • Work-Life Balance does not exist because you don't get any life to balance against work (in 32 reviews)

More Highlights

104 Employee Reviews Back to all reviews

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  1.  

    great working enviroment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Portland, OR
    Former Employee - Customer Service Representative in Portland, OR

    I worked at Xerox part-time for more than a year

    Pros

    xerox was very understandin due to my disability also understood my time off when needed let me work overtime when needed

    Cons

    not being able to satisfy some of the customers, no raises compensation was very hard to acheve

    Advice to ManagementAdvice

    managment was very understanding and did good at there job.

    Recommends
    No opinion of CEO
  2.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Tigard, OR
    Current Employee - Customer Service Representative in Tigard, OR

    I have been working at Xerox full-time for less than a year

    Pros

    They Have a great training system in place with lots of help to become successful in my job

    Cons

    you may work a late shift

  3.  

    Xerox was easy to get hired at and included training for a significant period of time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Gresham, OR
    Former Employee - Customer Service Representative in Gresham, OR

    I worked at Xerox full-time for less than a year

    Pros

    Xerox's willingness to give job seekers a chance to work was a positive aspect.

    Cons

    The material covered during training was considerable and challenging.

    Advice to ManagementAdvice

    Plan for additional time spent on training.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Technical and Supply Chain/Manufacturing Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manufacturing Management  in  Wilsonville, OR
    Former Employee - Manufacturing Management in Wilsonville, OR

    I worked at Xerox full-time for more than 10 years

    Pros

    Good people, good work life balance. Good place to learn for new hires

    Cons

    Too many layoffs and lack of buy in to long term direction. Little to no salary increases.

    Advice to ManagementAdvice

    Communicate more to your employees. Engage them on the journey, even if the journey is difficult.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Technical Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Advisor  in  Tigard, OR
    Current Employee - Technical Advisor in Tigard, OR

    I have been working at Xerox full-time for more than a year

    Pros

    Learned to support and advise on iPhone/iPad/iPod/iCloud/iTunes/iOS, Apple TV, and Apple computers. Coaching to improve on my soft and call center skills are great.

    Cons

    Pay per hour is low, paid holidays policy can be much better, and attendance requirement is extremely strict.

    Advice to ManagementAdvice

    Pay employees better and work on improving the Cons stated.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Barely Tolerable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Advisor  in  Tigard, OR
    Former Employee - Advisor in Tigard, OR

    I worked at Xerox full-time for more than a year

    Pros

    Guaranteed full time work schedule, pay that is above minimum wage. Food trucks outdoors in the front during the weekdays.

    Cons

    High stress environment, ineffective human resources, outsourced scheduling staff, consistently low pay, embarrassingly low quality health insurance, increasingly low standards and restrictive policies.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Review of old ACS sector, not traditional Xerox. If you are looking to move up quickly and not as concerned about pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Development Manager  in  Vancouver, WA
    Current Employee - Systems Development Manager in Vancouver, WA

    I have been working at Xerox full-time for more than 8 years

    Pros

    There are a lot of opportunities to move up in the company for those that are hard working and capable.

    Cons

    Old ACS division. It's an outsourcing company so there is a lot of offshoring and low budgets.

    Advice to ManagementAdvice

    Decisions need to be vetted with lower managers instead of made without full insight.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Technical Customer service representative Tier 1 : Warning : head for the hills!!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative  in  Tigard, OR
    Former Employee - Technical Support Representative in Tigard, OR

    I worked at Xerox full-time for less than a year

    Pros

    Great healthcare package and awesome friendly co-workers!!!!

    Cons

    This job has no pay advancement. They expect you to take on new responnsibilities without getting higher pay.As an example, they want you to move from iOS Tier 1 to iOS Tier 2 by reading a plethora of troubleshooting documents but you will still get the same pay. You will only get a tiny pay increment when you become a Tier 2 account security advisor (approximately $0.40 increment from your base salary of $9.60/hr as a tier 1 advisor).Your trainers also earn "peanuts"; the only way they manage to get something out of training you is by working insane hours of overtime for example having two 8 hr training classes per day (one during the day and the other at night right upto 12:30am!!!!!). The commission based pay increment is based on several equations that are designed in a way that you will seldom get any increment.

    Customer satisfaction surveys drive these commission based equations thus if you do not get a review, you won't get commission!!! You have to have an 88% customer satisfaction to actually earn commission. The rules at this job are also super strict : if your phone rings on the call floor, you will be fired, you are not allowed to have your phone on when on the call floor, if they even see it you will get written up for it. You are not allowed to have a pen, book or a piece of paper when on the call floor.You will end up sitting in agonizing boredom whilst waiting for calls because revising the troubleshooting documents quickly gets old and for $9.60/hr "ain't nobody got time for that". Talking to your co-workers is the only thing you can do-however customers keep snatching them from you.

    Advice to ManagementAdvice

    Loosen up your iron grip on security, the current situation at your Tigard office is tantamount to a prison.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Xerox from Hero to Zero Under Ursula Burns

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mechanical Engineer  in  Portland, OR
    Former Employee - Mechanical Engineer in Portland, OR

    I worked at Xerox full-time for more than 8 years

    Pros

    The rank and file employees are the best.

    Cons

    Senior leadership has a disdain for the employees. Ms Burns does everything in her power to slash and burn the employee....hence, product and service quality is a joke. Excessive layoffs and all the STEM employees are jumping the ship and only being replaced by naive college new hires.

    Advice to ManagementAdvice

    Time to oust Burns.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Technically Strong .... hostile environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mechanical Design Engineer  in  Wilsonville, OR
    Former Employee - Mechanical Design Engineer in Wilsonville, OR

    I worked at Xerox full-time for more than a year

    Pros

    Great place for technical development.

    Cons

    No team work. Co-workers build fences. Hard to work between departments

    Advice to ManagementAdvice

    Work on a less hostile environment

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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