Xerox

www.xerox.com
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Xerox Reviews

Updated March 6, 2015
Updated March 6, 2015
2,163 Reviews
2.4
2,163 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
1,120 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 118 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 60 reviews)


Cons
  • No raises in years, upper management gets richer while everyone else suffers (in 96 reviews)

  • Work-Life Balance does not exist because you don't get any life to balance against work (in 36 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    What are they thinking?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Pros

    Good company, good benefits, full-time hours, good people

    Cons

    Nearing three months on active company payroll with zero access to customer systems, just watching other people take phone calls - not even a training splitter headset to hear live calls.

    Advice to ManagementAdvice

    Put me in, coach. I'm ready to play.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customers in Miami, FL
    Current Employee - Customers in Miami, FL

    I have been working at Xerox

    Pros

    It not bad i like it

    Cons

    There is nothing wrong working here

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good company but has been major shift over the past 10 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Fort Worth, TX
    Current Employee - Analyst in Fort Worth, TX

    I have been working at Xerox full-time (more than 10 years)

    Pros

    Been lucky to be there so many years.

    Cons

    Just like many others, outsourcing for cheaper wages.

    Advice to ManagementAdvice

    Stay loyal to the US workers and new college educated kids coming out looking for jobs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Lots of chances to expand your skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Supervisor in Sandy, UT
    Former Employee - Customer Care Supervisor in Sandy, UT

    I worked at Xerox full-time (more than a year)

    Pros

    I liked the non-stop flow of work and team spirit to get the job done.

    Cons

    Depending on the project the pay rate is lower than the industry standard. Be sure to ask about pay increases before accepting the job offer.

    Advice to ManagementAdvice

    Be sure to treat all employees the same across the country. Some sites work harder and have way better work ethic but are not compensated for their efforts or even acknowledged. The favorites game has no place in a professional work setting. Employees should be rewarded for their efforts and talents, but not for skewed numbers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Xerox Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Transition Manager
    Current Employee - Transition Manager

    I have been working at Xerox

    Pros

    Great experience and learning was central to success

    Cons

    much less personal than earlier times

    Advice to ManagementAdvice

    move away from box driven approach to business and embrace services-led mantra at grass roots level; have compensation drive that approach v box-led comp plan

    Recommends
    Negative Outlook
  7.  

    Decent Environment and pay was decent with Commission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Program Manager in El Paso, TX
    Former Employee - Technical Program Manager in El Paso, TX

    I worked at Xerox full-time (more than 5 years)

    Pros

    I like that everyone wants to help you from a management stand point. I also enjoy when team moral is high everyone is involved.

    Cons

    Too many issues with management not knowing the options available to decrease issues with attrition and not taking responsibility for the issue.

    Advice to ManagementAdvice

    Look at who you are keeping versus who you are pushing out .

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Fantastic Sales career path and education

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Sales Manager in Philadelphia, PA
    Current Employee - Branch Sales Manager in Philadelphia, PA

    I have been working at Xerox full-time (more than 10 years)

    Pros

    Sales Training, pride in the company, loyalty of the customers, high professional quality of the peers, excellent compensation plan & sales perks

    Cons

    Political, complex, inflexible, formal, slow to change

    Recommends
    Positive Outlook
  9.  

    Interface Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Pros

    Love work on interface engine

    Cons

    Don't help you when you need the most

    Neutral Outlook
    No opinion of CEO
  10.  

    It was a pleasure working for the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox

    Pros

    Working 100% remote was a nice benefit.

    Cons

    Because of the economy salary freeze often occurred even if you received a good review.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Great success

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Charlotte, NC
    Current Employee - Customer Service Representative in Charlotte, NC

    I have been working at Xerox

    Pros

    Management has been great since the very beginning and very fair

    Cons

    The hours could be much better

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO

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