Xerox Reviews

Updated September 2, 2015
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2.5
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Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
1,373 Ratings

Pros
  • There is a great work/life balance (in 118 reviews)

  • Most positions allow some sort of work-from-home or telecommuting (in 60 reviews)

Cons
  • There are no raises even with outstanding reviews (in 96 reviews)

  • Work/ life balance doesn't exist at the management levels (in 36 reviews)

More Pros and Cons

2,821 Employee Reviews

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  1. Helpful (11)

    Xerox/Midas+

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Tucson, AZ
    Current Employee - Account Manager in Tucson, AZ
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Xerox full-time (More than 3 years)

    Pros

    Love my job and my clients, work with a lot of great people.

    Cons

    We are in a constant battle for our clients. Feels like you're between a rock and a hard place. People playing favorites is a big part of promotions, that or kissing behind. Don't have all the tools we need or should. Pay scales are all over the place. We don't fight to keep value employees who want to leave due to mistreatment and being under paid.

    Advice to Management

    Even out pay across the board. I am a senior in my department, was hired in a different position at a starting pay, when we reorganized I was not bumped up in pay so now there are others around me who are new, come to me for help constantly, much smaller work load and make $30,000+ more per year than I do. Talk about a slap in the face.


  2. Great Company!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bolingbrook, IL
    Current Employee - Anonymous Employee in Bolingbrook, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Xerox is a great company to work for! The upper management is excellent and cares about the employees.

    Cons

    The pay rarely goes up.

    Advice to Management

    Please learn how to be more personable with the advisors.


  3. Love it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance Analyst in Bolingbrook, IL
    Current Employee - Quality Assurance Analyst in Bolingbrook, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xerox full-time (More than a year)

    Pros

    I've been here for almost 2 years and I really enjoy it. Fast paced job Lots of opportunities for growth Learn a lot while on the job Meet lots of people

    Cons

    Since it is performance based you may not always get the shift you want as a customer care advisor


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  5. Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager in Bolingbrook, IL
    Current Employee - IT Manager in Bolingbrook, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xerox full-time (More than 3 years)

    Pros

    This is a well established company and a great work environment. I love it here.

    Cons

    great place to work. They offer many ops

    Advice to Management

    Please keep in touch with employess


  6. Great company !

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xerox full-time

    Pros

    Great company Great people Opportunity to build

    Cons

    I have no cons about this company !


  7. Inquiry Analyst

    Current Employee - Inquiry Analyst in Denton, TX
    Current Employee - Inquiry Analyst in Denton, TX

    I have been working at Xerox full-time (More than 8 years)

    Pros

    I enjoy my Analytics team.

    Cons

    IT Vendor that supports our production application.


  8. Customer Service takes on a New Face

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Solutions Specialist in Bolingbrook, IL
    Current Employee - Customer Solutions Specialist in Bolingbrook, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Xerox is innovative in that they are actually listening to the agents on the floor that work for the company. They are taking steps to improve employee morale and fairness among the "camp" and I like what I've seen and heard so far. I enjoy my job here at Xerox and I believe that we are on the verge of a new face of Customer service and support. If I didn't believe that, I would not be here.

    Cons

    I think that people coming in need to have more of a realistic view of Customer Service and what it will take to succeed in this role. Overall, there is an enthusiasm that the trainers give, but long term agents need to give the infusion of new blood a chance to do their thing. I think it will be good for all.

    Advice to Management

    Thank you for listening to your people and caring enough to take account of what is being shared. If you do what you've said you will do, then we will indeed see a new face of Customer service and support which can be a model for other companies.


  9. Good Internship Experience

    Current Employee - Intern
    Current Employee - Intern
    Recommends
    Positive Outlook

    Pros

    Low Work load, Good people to work with,

    Cons

    Too much changes in management, slow pace


  10. Senior Blaze Developer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work From home very nice.

    Cons

    None that I have found yet.

    Advice to Management

    Keep Melissa she is great.


  11. A decent company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Management in Tallahassee, FL
    Former Employee - Account Management in Tallahassee, FL
    Neutral Outlook
    Approves of CEO

    Pros

    The people on my team were great to work with. The company has stability in some areas.

    Cons

    The company needs to work on retaining good employees by offering better compensation.



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