Xerox Reviews

Updated July 28, 2015
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2.5
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Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
1,294 Ratings

Pros
  • There is a great work/life balance (in 118 reviews)

  • Most positions allow some sort of work-from-home or telecommuting (in 60 reviews)

Cons
  • There are no raises even with outstanding reviews (in 96 reviews)

  • Work/ life balance doesn't exist at the management levels (in 36 reviews)

More Pros and Cons

2,611 Employee Reviews

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  1. Helpful (1)

    Case Maneger

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager in Raleigh, NC
    Former Employee - Case Manager in Raleigh, NC

    I worked at Xerox full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    nice place to work ,Job Security

    Cons

    They wont accept excuses even if this is Legit

    Advice to Management

    Always higher the best employees and make the rules for those on top and those below Equally


  2. Great people not treated greatly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Systems Analyst in Las Vegas, NV
    Current Employee - Business Systems Analyst in Las Vegas, NV

    I have been working at Xerox full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Passionate workers knowledgeable in their fields that are excited to produce exceptional work

    Cons

    Leadership does not give clear direction or expectation for staff to follow project plans or meet expectations that are not provided.

    Advice to Management

    Take more care to value your employees


  3. Helpful (1)

    Pharmacy Claims Auditor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Claims Auditor in Tampa, FL
    Current Employee - Pharmacy Claims Auditor in Tampa, FL

    I have been working at Xerox full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    A different experience everyday. Some travel is ok.

    Cons

    They've changed my travel requirements to an extent where it's affecting my family life.


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  5. Helpful (2)

    Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for - been here 7 years now.

    Cons

    Don't have any cons to share from what I have experienced over the past 7 years


  6. Helpful (1)

    Xerox Call Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The Customers were usually friendly and easy to work with. Co-workers could be helpful when there was a problem.

    Cons

    The pay rate does not match what employees are asked to do on a daily basis. For what is expected there is no middle ground between making the customer happy as well as the corporation.


  7. Poor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Yukon, OK
    Former Employee - Customer Service Representative in Yukon, OK

    I worked at Xerox full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Ok money and some nice people.

    Cons

    Poor management and poor respect from supervisors while representatives are on the phone at night time.


  8. Helpful (1)

    intense learning experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Logistics in Bloomfield, CT
    Former Employee - Logistics in Bloomfield, CT

    I worked at Xerox (More than 3 years)

    Pros

    informative, fast paste environment, lots of mentors

    Cons

    very low benefits, unnecessary aggressive approach towards everything


  9. Call Center environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time (More than a year)

    Recommends
    Recommends

    Pros

    Worked for the FSSA/DFR service center. Management was ok. Trainers, depending on who you get is ok. Training lasted 6 months and when you finally go into production, its nothing like training. Pay not bad but you have continually get QA of 100% or your pay will drop

    Cons

    Kind of like high school. Lunches are short.

    Advice to Management

    Management is not bad


  10. Helpful (2)

    Billing Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A lot of opportunity for money with this company and a huge opportunity if you don't mind overtime.

    Cons

    Overtime was crazy, every day they'd either have you stay late, come in early, take a half lunch or any combination of the three

    Advice to Management

    Easy on the overtime fellas you're beginning to feel like a typical call center environment. And i don't think that needs to be explained to you.


  11. Helpful (1)

    NBR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bloomington, MN
    Former Employee - Anonymous Employee in Bloomington, MN

    I worked at Xerox

    Negative Outlook
    Disapproves of CEO
    Negative Outlook
    Disapproves of CEO

    Pros

    Good money, good people, good benefits

    Cons

    Poor leadership and direction at times...

    Advice to Management

    Eliminate billing issues



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