Xerox Reviews

Updated April 21, 2015
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2.4
2,307 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
1,173 Ratings

Pros
  • Friendly working environment and work life balance should be the top most pros (in 118 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 60 reviews)

Cons
  • No raises in years, upper management gets richer while everyone else suffers (in 96 reviews)

  • Work-Life Balance does not exist because you don't get any life to balance against work (in 36 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Lewisville, TX
    Current Employee - Anonymous Employee in Lewisville, TX

    I have been working at Xerox full-time (more than a year)

    Recommends
    Recommends

    Pros

    big enterprise, like city, can get lost

    Cons

    too big, like city, can get lost

  2. I have learned a lot while working for Xerox

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time (more than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Very Supportive Organization in terms of teaching. I began my journey with Xerox with little knowledge of business and management, but have learned numerous skills in the fields of business and management now thanks to Xerox.

    Cons

    There are some structural issues within Xerox in terms of communication on responsibilities and pay. It has been a frustration point for a lot of employees in management roles.

    Advice to Management

    My advice to the UPPER management within Xerox is to hire enough people in management roles for the necessary responsibilities to be completed. Spending a little extra on your people will prove to be beneficial in terms of loyalty and respect for the brand.

  3. Quality Assurance Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Assurance Analyst in Raleigh, NC
    Current Employee - Quality Assurance Analyst in Raleigh, NC

    I have been working at Xerox full-time (more than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good job to learn customer assistance. Great work schedule. Good Management. Great Location. Excellent place to gain experience

    Cons

    Lots of work, not always enough time and resources to complete tasks. Pay is not as great, and there are sometimes no incentives or bonuses offered.

    Advice to Management

    Provide more resources. Increase pay and incentives to encourage loyalty and respect from employees.

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  5. Helpful (1)

    Not much different than any other corporation

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Pros

    Name recognition, innovation, opportunity, work from home

    Cons

    Detachment between upper management and workforce

  6. Helpful (1)

    Company is okay, but could be better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Benefits Analyst in Orlando, FL
    Current Employee - Benefits Analyst in Orlando, FL

    I have been working at Xerox full-time (more than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Co-workers are friendly, there is a team effort. Work is regular. Projects can be lengthy but it is worth the effort.

    Cons

    The only complaint I have about the company is the pay and benefits. I have worked for the company for three years now and have just received a merit raise of a whopping 77 cents! They could definitely do better.

  7. a step to transition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer in Rancho San Diego, CA
    Former Employee - Network Engineer in Rancho San Diego, CA

    I worked at Xerox full-time (more than 3 years)

    Neutral Outlook
    Approves of CEO
    Neutral Outlook
    Approves of CEO

    Pros

    Friendly Coworkers. Nice Salary if you know your Stuff.

    Cons

    Facilities and cubicles are old. There is no communication between Upper Management and Local team. Turnover is high. There is no Professional development programs or training for Staff.

    Advice to Management

    Management need to communicate more and fulfill promises made to Staff.

  8. Great Job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Pros

    great hours, great pay, good working conditions

    Cons

    temporary. would have loved to have done this for long term

  9. Helpful (4)

    Only worth it if you don't have to spend a lot on gas to get to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Portland, OR
    Former Employee - Customer Service Representative in Portland, OR

    I worked at Xerox

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Easy to get hired as they do need plenty of people to fill the nearly 500 employee positions. Keep in mind this is a call center.

    Cons

    Low salary about $10/hour can go up to about $13 with good sales. Really working for sprint not Xerox.

    Advice to Management

    Be very clear with what the job description is. i Had no idea i would be working in a call center environment for sprint.

  10. research intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Internship in Webster, NY
    Former Intern - Internship in Webster, NY

    I worked at Xerox as an intern (less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice working atmosphere
    Helpful supervisors
    Good salary for internship
    Good work life balance

    Cons

    Job security
    Located very far away from town
    They do not offer a direct full time position. You have to work as a postdoc for 2 years and then get converted to full time.

  11. Helpful (4)

    Culture refreshment and a fountain of youth shot in the arm needed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR

    I have been working at Xerox full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible hours. Working around appointments and family is easy. I believe this depends on your manager though this flexibility is something that is talked about.

    Cons

    Senior leadership seems directionless and many times strongly falls into the "I don't know and I don't want to know" type of mentality. There is no cross team coordination. No investment in the employees. Each year I stay I take a pay cut due to slowly deteriorating benefits.

    Advice to Management

    Be a better judge of those you promote to middle management. At the very least require that they attend management classes. Listen to your employees. And please begin investing in them. These past few years it has been painful to watch the brightest leave.

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