Xerox Reviews

Updated August 26, 2014
Updated August 26, 2014
1,704 Reviews

2.5
1,704 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
915 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 98 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 54 reviews)


Cons
  • No raises for over 5 years, I TRULY CANNOT UNDERSTAND WHY I STILL WORK HERE (in 100 reviews)

  • Senior Management needs some improvement (especially in Services) (in 64 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It was Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox full-time for more than 5 years

    Pros

    The only pros to this job are that their good people in the building

    Cons

    Work ethics are bad, they don't care about supervisors and leadership is poor

    Advice to ManagementAdvice

    Fire all old management from ACS and start over, the supervisors there are great but the Op Mgr are not training the new supervisors coming into the position.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Transition to the new services lead company continues to be challenging...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager  in  Dayton, OH
    Current Employee - Operations Manager in Dayton, OH

    I have been working at Xerox full-time for more than 10 years

    Pros

    Work-life balance, flexibility, interesting and engaging clients

    Cons

    Compensation, advancement, focus on its people

    Advice to ManagementAdvice

    Our strategic direction is moving in the right direction. Senior leadership needs to shift some of its focus on our most valuable resource....our people. Somehow we've lost that.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Up and down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Technical Support
    Current Employee - Senior Technical Support

    I have been working at Xerox for more than 3 years

    Pros

    Established company with a solid path to the future.

    Cons

    Xerox doesnt value employees and is unwilling to pay to keep talent. Views employees as expendable

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5.  

    It was a great place to work. Benefits were outstanding. I retired with a 401K that is sufficient.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Curriculum Manager  in  Rochester, NY
    Former Employee - Curriculum Manager in Rochester, NY

    I worked at Xerox full-time for more than 10 years

    Pros

    In my 38 years with Xerox the benefits were outstanding and advancement was predictable and fair. However, toward the end of my employment as revenue from Xerographic products declined benefits were cut and salary growth slowed.

    Cons

    Unfortunately Xerographic products have become a commodity and Xerox no longer leads the field however diversification seems to be working.

    Advice to ManagementAdvice

    Treat people fairly and they will produce.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    It's a good company to work for as long as you're not a customer service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiting Assistant  in  Salt Lake City, UT
    Current Employee - Recruiting Assistant in Salt Lake City, UT

    I have been working at Xerox full-time for less than a year

    Pros

    It is a good company to work for with stability and great pay for easy work.

    Cons

    They seam to pick facilities which always look a little run down and not cosmetically appealing.

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    Xerox was easy to get hired at and included training for a significant period of time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Gresham, OR
    Former Employee - Customer Service Representative in Gresham, OR

    I worked at Xerox full-time for less than a year

    Pros

    Xerox's willingness to give job seekers a chance to work was a positive aspect.

    Cons

    The material covered during training was considerable and challenging.

    Advice to ManagementAdvice

    Plan for additional time spent on training.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    EMR Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant  in  Remote, OR
    Former Employee - Consultant in Remote, OR

    I worked at Xerox full-time for more than a year

    Pros

    The people you work with.

    Cons

    Inexperience of management and they do not evaluate the processes they put in place.

    Advice to ManagementAdvice

    Just because a. person decides to take lesser role I recommend you search their background they just may have more experience than you.

    Recommends
    Negative Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Used to be a good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time for more than 10 years

    Pros

    Xerox still has good employees that care and work hard. Still has great name recognition.

    Cons

    Micro management and no raises in 5 years. Upper management no regard for the "lower level" employees. Outsourcing common.

    Advice to ManagementAdvice

    Start caring for your employees. Stop taking raises at the top and ignoring the main line workers. Make people feel like they have a career path. Show a clear direction, Services vs. Technology.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Decent career opportunities, pay was not competitive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Xerox full-time for more than 5 years

    Pros

    I had a number of career opportunities, and was promoted several times. I was warned by my manager if I turned down a promotion, I would never get another opportunity. Good health benefits from the start.

    Cons

    Pay for my mid-level management job was OK, but frankly not competitive with others in the same business. I regularly had good workers quit when offered a better salary. Training was rare. When I was first promoted, I asked about training, and he told me to "hit the ground running, and only call me if there is a problem."

    Advice to ManagementAdvice

    Career planning with real future opportunities laid out in front of you would be a good motivator.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Technical and Supply Chain/Manufacturing Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manufacturing Management  in  Wilsonville, OR
    Former Employee - Manufacturing Management in Wilsonville, OR

    I worked at Xerox full-time for more than 10 years

    Pros

    Good people, good work life balance. Good place to learn for new hires

    Cons

    Too many layoffs and lack of buy in to long term direction. Little to no salary increases.

    Advice to ManagementAdvice

    Communicate more to your employees. Engage them on the journey, even if the journey is difficult.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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