Xerox Reviews

Updated August 31, 2015
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2.5
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Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
1,373 Ratings

Pros
  • There is a great work/life balance (in 118 reviews)

  • Most positions allow some sort of work-from-home or telecommuting (in 60 reviews)

Cons
  • There are no raises even with outstanding reviews (in 96 reviews)

  • Work/ life balance doesn't exist at the management levels (in 36 reviews)

More Pros and Cons

2,803 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (9)

    Xerox/Midas+

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Tucson, AZ
    Current Employee - Account Manager in Tucson, AZ
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Xerox full-time (More than 3 years)

    Pros

    Love my job and my clients, work with a lot of great people.

    Cons

    We are in a constant battle for our clients. Feels like you're between a rock and a hard place. People playing favorites is a big part of promotions, that or kissing behind. Don't have all the tools we need or should. Pay scales are all over the place. We don't fight to keep value employees who want to leave due to mistreatment and being under paid.

    Advice to Management

    Even out pay across the board. I am a senior in my department, was hired in a different position at a starting pay, when we reorganized I was not bumped up in pay so now there are others around me who are new, come to me for help constantly, much smaller work load and make $30,000+ more per year than I do. Talk about a slap in the face.


  2. Utilization review nurse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Practical Nurse in Franklin, WI
    Former Employee - Licensed Practical Nurse in Franklin, WI
    Recommends
    Positive Outlook

    I worked at Xerox full-time (More than 5 years)

    Pros

    Flexible hours Great nursing team Helpful resources Utilization training was as you go, hands on, always hands on training, but it prepared you quickly and efficiently.

    Cons

    Pay raise x1 in past 6 years

    Advice to Management

    Need competitive wages and raises


  3. It could have been worse for me.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Desktop Support in Federal Way, WA
    Former Employee - Desktop Support in Federal Way, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Xerox full-time (More than 3 years)

    Pros

    Xerox bought my company Affiliated Computer Services which seemed to be a good thing. I always had a fun time doing my job.

    Cons

    I was not always able to do my job because I would at first need to do someone else's job. If you were good at your job you weren't going to advance because your supervisor or manager "needed" you on their team. Before Xerox there were several times where pay was messed up or not there at all.


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  5. It was great role for a student right out of college

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Analyst in Stamford, CT
    Former Employee - Financial Analyst in Stamford, CT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Collaborative environment. There is a fair review process which allows new hires to development professionally. I felt like I learned a lot at the company.

    Cons

    401K had a 1/2 match up to 4%. The company has been activities involved with restructuring the finance department. Several financial roles have be outsourced to other countries.

    Advice to Management

    The merit salary increases were relatively meager. If you value employees, I think you need to show it by giving reasonable salary increases.


  6. Customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in College Park, GA
    Former Employee - Customer Service Representative in College Park, GA
    Doesn't Recommend
    Neutral Outlook

    I worked at Xerox full-time (More than a year)

    Pros

    Talking to people from all over the world and being able to help them with their phone issues and complains. is one of the most interesting thing. learning that to deal with people who can appreciate and those who can is a very good education working as a customer service in general

    Cons

    Working at Xerox was a was a very good learning experience, as with any job there are days that the system will not work for you at all and most of the time, that,s you will have the most difficult customer who will not take an apology for an answer. With Xerox, we were having a frequent problems with the system.

    Advice to Management

    Management should make sure the system is working well to help the workers make a good production.


  7. Helpful (1)

    PM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Austin, TX
    Former Employee - Project Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Xerox (More than 3 years)

    Pros

    I enjoyed my time with the company. Great Place to work

    Cons

    Office politics, just like any other company


  8. It's ok.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Benefit Specialist in Cary, NC
    Current Employee - Benefit Specialist in Cary, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Xerox full-time (More than a year)

    Pros

    Pay is decent, most likely your hired, benefits available, no weekends required, I'd you get a good supervisor you have a chance of liking your job

    Cons

    Mandatory overtime during annual enrollment, stupid metrics, hard to get a schedule that fits you, parking is ridiculous, dealing with co workers who can't spell professional

    Advice to Management

    KNOW what you are talking about, understand that just because things change constantly in a call center doesn't mean that employees automatically know


  9. Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Overall great experience and opportunities

    Cons

    Slow and risk adverse not many developmental opportunities.


  10. Outside Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative
    Former Employee - Sales Representative

    I worked at Xerox full-time (More than a year)

    Pros

    Great name to sell. Big company. Lots of support.

    Cons

    Support people are older and out of touch. Area support looking for sales people to attach themselves to and get their name on the list as someone who "helped" close the deal.


  11. Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Major Accounts Manager in Seattle, WA
    Former Employee - Major Accounts Manager in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Xerox full-time (More than 3 years)

    Pros

    Sales Training second to none. Sales managers and internal process of the highest order. Whether or not you want continue a life-long career as a sales person, Xerox will teach you industry leading process and inter-personal essentials that will be more valuable than any paycheck.

    Cons

    Internal promotion based on sales number only criteria seems to catch and hold people with enormous sales talent but also powerful interpersonal and relationship establishment shortcomings.

    Advice to Management

    Keep up the great work forging fantastic sales people!



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