Xerox

  www.xerox.com
Work in HR? Unlock Free Profile

Xerox Reviews

Updated August 19, 2014
Updated August 19, 2014
1,685 Reviews

2.5
1,685 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
904 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 98 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 54 reviews)


Cons
  • No raises for over 5 years, I TRULY CANNOT UNDERSTAND WHY I STILL WORK HERE (in 100 reviews)

  • Senior Management needs some improvement (especially in Services) (in 64 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Decent career opportunities, pay was not competitive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    Pros

    I had a number of career opportunities, and was promoted several times. I was warned by my manager if I turned down a promotion, I would never get another opportunity. Good health benefits from the start.

    Cons

    Pay for my mid-level management job was OK, but frankly not competitive with others in the same business. I regularly had good workers quit when offered a better salary. Training was rare. When I was first promoted, I asked about training, and he told me to "hit the ground running, and only call me if there is a problem."

    Advice to ManagementAdvice

    Career planning with real future opportunities laid out in front of you would be a good motivator.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Technical and Supply Chain/Manufacturing Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manufacturing Management  in  Wilsonville, OR
    Former Employee - Manufacturing Management in Wilsonville, OR

    Pros

    Good people, good work life balance. Good place to learn for new hires

    Cons

    Too many layoffs and lack of buy in to long term direction. Little to no salary increases.

    Advice to ManagementAdvice

    Communicate more to your employees. Engage them on the journey, even if the journey is difficult.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Great Company going through major change!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Xerox has great people and is very professional.

    Cons

    Lots of cumbersome work processes and outdateed systems lead to administrative work.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Xerox was easy to get hired at and included training for a significant period of time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Gresham, OR
    Former Employee - Customer Service Representative in Gresham, OR

    Pros

    Xerox's willingness to give job seekers a chance to work was a positive aspect.

    Cons

    The material covered during training was considerable and challenging.

    Advice to ManagementAdvice

    Plan for additional time spent on training.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    EMR Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant  in  Remote, OR
    Former Employee - Consultant in Remote, OR

    Pros

    The people you work with.

    Cons

    Inexperience of management and they do not evaluate the processes they put in place.

    Advice to ManagementAdvice

    Just because a. person decides to take lesser role I recommend you search their background they just may have more experience than you.

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Yukon, OK
    Former Employee - Customer Service Representative in Yukon, OK

    Pros

    Impress with steady business and for continued employment.

    Cons

    Not very good about paying higher wages after a year of employment,

    Advice to ManagementAdvice

    Increase salary for employees after a year of employment.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Company was excellent until present CEO took her position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Dallas, TX
    Former Employee - Manager in Dallas, TX

    Pros

    Highly skilled employee base, good comraderie among employees. Work life balance positive.

    Cons

    in past 7 or 8 years Company focused on offshore outsourcing almost blindly. Choosing to offshore even when it was not cost effective.
    Compensation has stayed virtually flat for over 8 years and benefits continued to erode.
    Purchase of ACS was disaster, project delivery capability very poor, schedules missed by significant margins.

    Advice to ManagementAdvice

    Micromanagement and focus on outsourcing has led to significant sub-optimization of employee delivery capability and a significant degradation in employee morale.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Case Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative  in  Raleigh, NC
    Former Employee - Customer Care Representative in Raleigh, NC

    Pros

    You are able to come back even if you are fired from the job. Almost all jobs are 40+ hrs per week.

    Cons

    There is a lot of favoritism and there does seem to be a glass ceiling there. also it is a bit hard to get a raise, sometimes you get a different position but the take sometime to up the actual pay.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    In a constant flux of change.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive
    Current Employee - Sales Executive

    Pros

    Great for college grads and interns.

    Cons

    Completely missed the mark in what drives employee satisfaction.

    Advice to ManagementAdvice

    Compensation is not competitive. Culture is gone.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    Moving in the right direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Building a strong services franchise globally. Have some great businesses and some that need further nurturing yo maintain competitiveness. Strong pay for successful sales talent.

    Cons

    Decentralized model makes it harder to leverage capabilities inside the firm. Moving to build a more robust global best practices model in key areas across the services business.

    Recommends
    Positive Outlook
    Approves of CEO

Worked for Xerox? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.