Xerox
2.6 of 5 1,367 reviews
www.xerox.com Norwalk, CT 5000+ Employees

Xerox Reviews

Updated Apr 13, 2014
All Employees Current Employees Only

2.6 1,367 reviews

                             

29% Approve of the CEO

Xerox Chairman and CEO Ursula M. Burns

Ursula M. Burns

(744 ratings)

32% of employees recommend this company to a friend
1,367 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Work/Life Balance - Strict 9-5 job, with the opportunity to work from home"
    in 76 reviews
  • "Great work/life balance; being able to work from home, etc"
    in 34 reviews
Cons:
  • "No raises or bonuses in the last 3 years, longer for others who have been there longer"
    in 66 reviews
  • "Upper management do not have a clear strategy nor do they communicate it well"
    in 54 reviews
  • Show more review highlights

Reviews

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5 people found this helpful  

Too focused on short-term profit.

SBU Executive (Current Employee)

I have been working at Xerox full-time for more than 5 years

ProsSome very smart people are trying to make things better.

People generally care about each other and try to provide assistance and support.

There is some real innovation going on that is exciting and has amazing potential.

ConsThe only thing that matters is profit and clients come second to making numbers. Executive leadership is far too focused on short-term profit and getting their bonuses.

Never "off the clock" at any level. The best and brightest burn out with overwork and leave.

Executive management decisions continually make the experience worse for employees.

Force reductions have become a way of life.

Advice to Senior ManagementConstant churn is more expensive than setting goals and sticking to them. ITO isn't the same as BPO and you need to stop trying to manage them the same way. You are losing your best performers to overwork and an off-shore strategy too focused on short-term profit taking.

– I'm not optimistic about the outlook for this company

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The customers can be brutal

Customer Care Associate (Current Employee)
Anderson, IN

I have been working at Xerox full-time

ProsYou can work plenty of overtime

ConsThe pay differs from paycheck to paycheck

Advice to Senior ManagementConsiderchangeing pay to straight hourly

No, I would not recommend this company to a friend

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Call Center - Ok but hourly wage is low.

Call Center Representative (Former Employee)
Webster, NY

I worked at Xerox full-time for less than a year

Pros6 weeks of training to handle customers on the phone. Helped with the basics but felt lost on the computers. Quick promotional opportunities said to be available.

ConsCall center workers deal with a lot of customer dissatisfaction and customer abuse.

Advice to Senior ManagementNeed more computer based training to effectively deal with customers.

Yes, I would recommend this company to a friend

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Honolulu was awful

Customer Service Representative (Former Employee)
Honolulu, HI

I worked at Xerox full-time for more than a year

ProsIt was Hawai'i..At the beginning it was great.but then I transferred to Hawai'i and that's when I saw the other side of Xerox

ConsTransferred from Va to Hi. Let my manager know that my supervisor was not training effectively. and got wrote up for insubordination.. Tried to cut pay. and the work processes were out of date...(stone age) Hawaii was beautiful, but THAT office was the worst. I was the only African American. And they reminded me everyday. Took FMLA and never looked back

Advice to Senior ManagementListen to your employees

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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I was employed by them for 16 years then after a transfer from another state to here I got laid off. not good.

Account Associate (Former Employee)
Orlando, FL

I worked at Xerox full-time for more than 10 years

ProsI had enjoyed my customers that i had on day to day bases. actually from the state I was living at. I had always made my customers happy with my job roll. I miss my peers.

Consoh there's a lot of challenges with xerox you just have the right manager to give you the support.

Advice to Senior Managementn/a

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

Wonderful Growing Experience

Anonymous Employee (Former Employee)

I worked at Xerox full-time for more than 5 years

ProsThis is a brand that commands attention and gets responses from vendors. It garners respect that is helpful when positioning a product that could otherwise be challenged.

ConsWages are not competitive and have been frozen for years for most employees. There is no plan to change that, even though the company is doing better. Cost control actions are not executed in the least painful of ways and this results in a huge company that is gushing talent.

Advice to Senior ManagementGet competitive on salary within the market. Get the right people facing the customer(s). Consolidate the leadership teams and start functioning as one company, not dozens.

Yes, I would recommend this company to a friend

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Docucare

Docucare Associate (Current Employee)

I have been working at Xerox full-time for less than a year

ProsStable Hours, Office Culture and an in with Xerox

ConsWork load varies daily and projects that extend longer then a day can become impacted by daily responsibilities.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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My experience at Xerox was very pleasant.

Sales Intern (Former Employee)
Irving, TX

I worked at Xerox as an intern for less than a year

ProsThe benefits were great at Xerox. They also allowed the employees to have a mind of their own and allowed them to speak their mind.

ConsIt took a lot of long days. You really had to put in some long hours to get the job done correctly.

Advice to Senior ManagementTry to get on a more personal level with employees. Create a smaller company vibe.

Yes, I would recommend this company to a friend

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Fast Paced

Senior Systems Engineer (Current Employee)

I have been working at Xerox full-time for more than 10 years

Prosexperience, get to play with new technologies

Conspay, no room to grow, Mismanaged at the executive level, too many freezes

Yes, I would recommend this company to a friend

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Locked in Process & Few Opportunities

Client Asset Manager (Former Employee)
Rochester, NY

I worked at Xerox full-time for more than 3 years

Pros*The Xerox name still looks good on a resume
*A good place to get corporate experience
*There is a process for everything
*There are some good people working at Xerox

Cons*There's not much left at Xerox - the focus has shifted to services. Hopefully MPS will be able to sustain the entire company going forward.
*There is a process for everything - that may sound contradictory, but to be locked in a process in every situation limits the ability to make a client happy.
*Cliques. Advancement is rarely a result of performance and more likely who you know.
*Long hours with little reward.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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