Xerox

www.xerox.com

Xerox Reviews

Updated January 30, 2015
Updated January 30, 2015
2,072 Reviews
2.4
2,072 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
1,081 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 118 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 60 reviews)


Cons
  • No raises in years, upper management gets richer while everyone else suffers (in 96 reviews)

  • Work-Life Balance does not exist because you don't get any life to balance against work (in 36 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Not what I expected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox

    Pros

    I received my paycheck on tiime

    Cons

    One raise in 7 years even though I received 4.0s & 4.5s on every performance eval.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Great people; overactive when hiring though

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Redmond, WA
    Current Employee - Customer Service Representative in Redmond, WA

    I have been working at Xerox

    Pros

    great people; very proactive when help is needed.

    Cons

    They are over active when hiring

    Advice to ManagementAdvice

    Figure out how many employees you may need and under hire. Then you don't have to lay off people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Pros

    love this company. great people and staff. pleasure to be in the office

    Cons

    really low pay, now benefits, no expense accounts. awful

    Advice to ManagementAdvice

    need higher pay

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Always available if you need a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative in Lexington-Fayette, KY
    Current Employee - Customer Service Representative in Lexington-Fayette, KY

    I have been working at Xerox

    Pros

    There are several projects you can work for, and you get excellent customer service experience.

    Cons

    They pay is not worth it. You only get promoted if you are well liked rather than job performance.

    Advice to ManagementAdvice

    Visit your sites more often.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Quality Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Client Executive in Detroit, MI
    Former Employee - Senior Client Executive in Detroit, MI

    I worked at Xerox

    Pros

    Good place to work. People are social and culture is deep.

    Cons

    My company was acquired and I was caught in the reduction in force program.

    Advice to ManagementAdvice

    Realize there are many good performing employees that are lost in these cuts. Consider reaching back to them for future employment and use the skills and talents they possess to further grow the business.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Xerox call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Centee in Rochester, NY
    Current Employee - Call Centee in Rochester, NY

    I have been working at Xerox full-time (less than a year)

    Pros

    Unlimited overtime at $20 a hout

    Cons

    5 weeks of training first

    Advice to ManagementAdvice

    Be more strict with rules.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Healthcare Customer Care Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Specialist in Lexington-Fayette, KY
    Former Employee - Customer Care Specialist in Lexington-Fayette, KY

    I worked at Xerox full-time (more than a year)

    Pros

    From my experience, the best thing at Xerox - whatever department - is that they typically give an opportunity for employment to practically anyone.

    Cons

    High turnover rate due to hiring too many for "permanent" employment that is actually seasonal, as well as hiring unqualified individuals (some straight out of high school with immature work ethics), as well as strict policies that are sometimes only upheld at deliberate times to rid tenured and loyal employees.

    Advice to ManagementAdvice

    Look at your employees as more than just a number! Require professionalism out of new hires, and offer more support for military families!

    Recommends
    Neutral Outlook
  9.  

    Former long time employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Lewiston, ME
    Former Employee - Anonymous Employee in Lewiston, ME

    I worked at Xerox

    Pros

    I met a lot of great people and am grateful for the experience that it offered. Good starter job.

    Cons

    Salary was very low, even after years of loyalty and hard work.

    Advice to ManagementAdvice

    If you want to keep employees you need to offer better pay and a better work environment

    Doesn't Recommend
    Negative Outlook
  10.  

    not good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Pros

    good bonus structure, nice people in general

    Cons

    constantly reducing workforce (RIFS), unequal wages between those with the same title, rife with cronyism

    Advice to ManagementAdvice

    stop hiring family, buddies, friends, etc. it hurts business.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    My experience has generally been a good one with a historical opportunity to secure a position that fits your skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solutions Architect in Boston, MA
    Current Employee - Solutions Architect in Boston, MA

    I have been working at Xerox full-time (more than 10 years)

    Pros

    Flexible working hours having worked from home for the last 15 years.

    Cons

    Xerox services strategy changes almost annually. Pay has been frozen for over 4 years. Instituting a furlough program to show profit.

    Advice to ManagementAdvice

    Solidify strategy and allow more opportunity to run a business we have successfully run before becoming a part of Services.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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