Xerox
2.6 of 5 1,546 reviews
www.xerox.com Norwalk, CT 5000+ Employees

Xerox Reviews

Updated Jul 7, 2014
All Employees Current Employees Only

2.6 1,546 reviews

                             

29% Approve of the CEO

Xerox Chairman and CEO Ursula M. Burns

Ursula M. Burns

(832 ratings)

31% of employees recommend this company to a friend
1,546 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Work/Life Balance - Strict 9-5 job, with the opportunity to work from home"
    in 95 reviews
  • "Current manager is outstanding and the ability to work from home is a pleasure"
    in 49 reviews
Cons:
  • "No raises for over 5 years, I TRULY CANNOT UNDERSTAND WHY I STILL WORK HERE"
    in 89 reviews
  • "Most upper management have received salary increase over the last 6 years but staff has not"
    in 62 reviews
  • Show more review highlights

Reviews

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    2 people found this helpful  

    Corporate image, no culture, high volume busy work for far below market pay, poor benefits

    Anonymous Employee (Former Employee)

    ProsLots of great people to work with -- if you need a workplace that allows you to exercise your social muscles then this is the place to be.

    ConsPoor pay, poor benefits, no work life balance or respect for people's personal lives outside of the office

    Advice to Senior ManagementBe up front and honest about the true demands of the position. Don't hire in people who are truly looking for a good, long term opportunity just so you can make your numbers and look good to those above you. Give people a break....literally. It will prevent them from burnout of all kinds.

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    My first 9 years were good but the rest were not. Part was due to the economy and part to the idiot sales force.

    Anonymous Employee (Former Employee)

    ProsExcellent benefits in the beginning.

    ConsNo compassion from higher management

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    Consultant

    Anonymous Employee (Former Employee)

    ProsGood place to get lost at.

    ConsOk place to work at.

    No, I would not recommend this company to a friend

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    ok

    Anonymous Employee (Current Employee)

    Prosreasonable hrs, reliable, constant, flex hours

    Consno room for professional growth

    No, I would not recommend this company to a friend

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    Good entry level position for 1 year

    Account Executive (Current Employee)
    Orlando, FL

    ProsVery good training
    Mediocre results (50% to quota) will keep your job due to unrealistic expectations from reps

    ConsOffice politics can hurt individual growth (dog eat dog culture due to limited accounts- even in major markets)
    Very competitive industry
    Extremely micromanaged- you better be prepared to get down on your knees for management if you want any leeway

    Advice to Senior ManagementAcknowledge your sales super stars work and let them be free to work more independently without interference. Don't affect their productivity by micro managing.

    No, I would not recommend this company to a friend

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    Similar to a family

    Manager (Former Employee)

    ProsThe benefits for those with tenure are positive. The life cycle programs are very helpful if you're in need of their services for your family or personal needs. The office environment in most U.S. locations is casual and comfortable depending on the division.

    ConsAdvancement can be a challenge and the internal network reminds you of a secret society of some sort. Pay was an area of concern many times for select sales groups.

    Advice to Senior ManagementStructure is vital; however, tone and delivery of direction and communication could use more kindness and empathy from executive stakeholders.

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Horrible Company!! I wouldn't recommend this job to my worst enemy.

    Customer Care Representative (Current Employee)

    ProsI like most of the people I work with.

    ConsThey pay sucks!! They don't pay for breaks, OT.. They make you get disability paperwork for the stupidity reasons.. Including bathroom breaks. This company doesn't know if they are coming or going. Favortism, sexual harassment.. Nothing is done about it.

    Advice to Senior ManagementGet people that know how to run a call center!!

    No, I would not recommend this company to a friend

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    sales rep 1 year

    Sales Representative (Current Employee)
    New York, NY

    Prosgreat work environment , benefits, great mentorship programs

    Conslittle room for salary advancements, long work hours,

    Advice to Senior Managementcontinue doing what you do

    Yes, I would recommend this company to a friend

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    Reinventing on the backs of employees

    Software Manager (Current Employee)
    Webster, NY

    ProsFlexible schedule around core work hours. People are often passionate about their work want to do what's best for the company and treat others well. Work is often very interesting and pushing the bounds of technology.

    ConsIt's been years since most have seen a pay increase/promotion, combined with increasing cost of living and increasing healthcare costs results in net pay cut year over year... While senior management continues to receive huge bonuses.

    Heavy losses of talent and experience due to layoffs and outsourcing. Heavy burden on those that are left to hold things together and rebuild.

    Advice to Senior ManagementEmployees are the lifeblood of Xerox and driving force of innovation that keeps the company afloat. The company has bled enough talent and knowledge. Employees have lost faith. They're not a commodity or beasts of burden so stop treating them as such. Reinvest in the employees so the company can heal. And stop taking huge bonuses and telling employees that there's just not enough to share. It's bad form. If employees can't have increases/bonuses, neither should you. Step up and make the sacrifice or spread it around.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Unable to make a difference

    Anonymous Employee (Current Employee)

    ProsGood people trying to make a difference. Able to work independently within the team environment with no micromanaging. Given ownership of the tasks assigned to you. Flexible work hours if needed. Health Savings account with company match and decent benefits. 401k with company match. Great learning opportunities.

    ConsManagement makes a good show of holding focus group meetings and says they want input on issues but nothing ever gets resolved. Employees are allowed to treat other employees with disrespect and abusive behavior and nothing is done about it. The employees that are actually working hard to make a difference and improve the processes are the ones that are treated as though they are the problem.
    Company seems like it is dying out. Appears to be shrinking rather than growing at least in the supply chain area. Hiring freeze is always in effect. There is a constant attitude that people are going to lose their jobs and that the business is constantly downsizing.

    Advice to Senior ManagementDon't allow the bad employees to dictate the way the business is run. By not addressing the problem you are promoting the behavior.
    Process breaks and gaps should be addressed and improved upon immediately rather than putting the issue on the back burner until it comes up again.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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