Xerox Reviews

Updated September 26, 2014
Updated September 26, 2014
1,768 Reviews
2.4
1,768 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
946 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 111 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 56 reviews)


Cons
  • No raises for over 5 years, I TRULY CANNOT UNDERSTAND WHY I STILL WORK HERE (in 113 reviews)

  • Work-Life Balance does not exist because you don't get any life to balance against work (in 32 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Xerox has a new look with the acquisition of ACS.

    Former Employee - Strategic Account Manager  in  Washington, DC
    Former Employee - Strategic Account Manager in Washington, DC

    I worked at Xerox full-time for more than 10 years

    Pros

    Xerox is diversifying their "go-to-market" strategy and adapting it to a more "services-related company", versus being recognized as a copier company. As a result, there are more service related fields that are now offered to the prospective employee.

    Cons

    This is not a 9-5 company. If you are genuinely interested in corporate advancement, you must invest the additional time to be successful.

    Advice to ManagementAdvice

    Upper level management needs to recognize and promote those "revenue-producing employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great People / Changing Times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time for more than a year

    Pros

    The people I work with are great. Everyone I work with is helpful and committed to do a good job. We are offered a lot of flexibility in terms of our work environment. Work / life balance is great.

    Cons

    The company is undergoing a transformation and things can be a bit unstable at times. There is a lot of fear over whether you are going to lose your job. Have not had a raise since I have been here and actually took two pay cuts.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    I liked the job I was doing, but Xerox did nothing for the employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Sandy, UT
    Former Employee - Customer Service Representative in Sandy, UT

    I worked at Xerox full-time for more than a year

    Pros

    I learned a lot about senior benefits, Medicare and senior insurance coverage pertaining to medication. The programs we used were always challenging, so I learned a lot of troubleshooting.

    Cons

    There were so many people working there that did not understand or care about the people we were helping. There were really no ways to move up in the company.

    Advice to ManagementAdvice

    My advise would be to hire good people. Not kids looking for drug money.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Xerox is a family enviroment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Analyst  in  Washington, DC
    Current Employee - Systems Analyst in Washington, DC

    I have been working at Xerox full-time for more than 10 years

    Pros

    The best aspect of working at Xerox is that we are family and co-workers care for one another.

    Cons

    Xerox doesn't believe in pay raises anymore, like most of corporate America.

    Advice to ManagementAdvice

    Share the wealth

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Not the same company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Pros

    Salary, brand, clout, technology, products

    Cons

    Declining Industry, Continual Restructures, Constant cost freezes

  7. 1 person found this helpful  

    Good Company but has Financial Challenges

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager  in  Rochester, NY
    Current Employee - Marketing Manager in Rochester, NY

    I have been working at Xerox full-time for more than 10 years

    Pros

    Many old school life time employees, great camaraderie and company to work for, leader in the industry

    Cons

    No merit increases or promotional gains for the last 6 years, annual layoffs citing employees to do more with less, tight budgets, reward recognition non existent

    Advice to ManagementAdvice

    Pay attention to the trees while navigating the forrest.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Not great, not terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager  in  Webster, NY
    Current Employee - Operations Manager in Webster, NY

    I have been working at Xerox full-time for more than 10 years

    Pros

    Flexibility, In general you can work independantly, there are opportunities throughout the company IF your group will release you.

    Cons

    Very poor org structure. Workers get burned out because no one cares about you, just whether or not that can outsource what you do to India or South America for less. If you have decent immediate management, it can be tolerable, but if you do anything that has to do with finances or upper management prepare to be frustrated every step of the way.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Empty table

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at Xerox full-time

    Pros

    Terrific coworkers who really care about doing a good job.

    Cons

    Lack of raises, diminishing benefits and stunted growth opportunities are pushing more and more people to leave this once great company. With outsourcing the name of the game, the company doesn't care...they replace you with someone cheaper from elsewhere. Unfortunately, I don't think the infrastructure and training is sufficient for this globally fractured workforce being created.

    Advice to ManagementAdvice

    If this cheaper elsewhere mentality continues, they really need to invest and pay more attention to processes and infrastructure to support a globally fractured workforce.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    not too bad, good if you need a quick job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone Banker  in  Arlington, TX
    Former Employee - Telephone Banker in Arlington, TX

    I worked at Xerox full-time for less than a year

    Pros

    bonuses, hours(good work-life balance),laid-back, good experience, lots of overtime

    Cons

    micro management, pay, help isn't always available on the weekends

    Advice to ManagementAdvice

    always take care of employees

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    great working enviroment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Portland, OR
    Former Employee - Customer Service Representative in Portland, OR

    I worked at Xerox part-time for more than a year

    Pros

    xerox was very understandin due to my disability also understood my time off when needed let me work overtime when needed

    Cons

    not being able to satisfy some of the customers, no raises compensation was very hard to acheve

    Advice to ManagementAdvice

    managment was very understanding and did good at there job.

    Recommends
    No opinion of CEO

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