Xerox

www.xerox.com

Xerox Reviews

Updated January 27, 2015
Updated January 27, 2015
2,056 Reviews
2.4
2,056 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
1,076 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 118 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 60 reviews)


Cons
  • No raises in years, upper management gets richer while everyone else suffers (in 96 reviews)

  • Work-Life Balance does not exist because you don't get any life to balance against work (in 36 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Not what I expected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox

    Pros

    I received my paycheck on tiime

    Cons

    One raise in 7 years even though I received 4.0s & 4.5s on every performance eval.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Great people; overactive when hiring though

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Redmond, WA
    Current Employee - Customer Service Representative in Redmond, WA

    I have been working at Xerox

    Pros

    great people; very proactive when help is needed.

    Cons

    They are over active when hiring

    Advice to ManagementAdvice

    Figure out how many employees you may need and under hire. Then you don't have to lay off people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Xerox call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Centee in Rochester, NY
    Current Employee - Call Centee in Rochester, NY

    I have been working at Xerox full-time (less than a year)

    Pros

    Unlimited overtime at $20 a hout

    Cons

    5 weeks of training first

    Advice to ManagementAdvice

    Be more strict with rules.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Healthcare Customer Care Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Specialist in Lexington-Fayette, KY
    Former Employee - Customer Care Specialist in Lexington-Fayette, KY

    I worked at Xerox full-time (more than a year)

    Pros

    From my experience, the best thing at Xerox - whatever department - is that they typically give an opportunity for employment to practically anyone.

    Cons

    High turnover rate due to hiring too many for "permanent" employment that is actually seasonal, as well as hiring unqualified individuals (some straight out of high school with immature work ethics), as well as strict policies that are sometimes only upheld at deliberate times to rid tenured and loyal employees.

    Advice to ManagementAdvice

    Look at your employees as more than just a number! Require professionalism out of new hires, and offer more support for military families!

    Recommends
    Neutral Outlook
  6.  

    High turnover rate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Pros

    Chances to move up / Competitive pay scale

    Cons

    Leadership / Drama / High volume of data entry in such small timeframe

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Emotional Rollercoster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Remote Recruiter in Raleigh, NC
    Current Employee - Remote Recruiter in Raleigh, NC

    I have been working at Xerox as a contractor (less than a year)

    Pros

    Fast paced - high call volume. Spontaneous work environment

    Cons

    Very high turn over rate. They do not know how to keep anybody even the really good workers

    Advice to ManagementAdvice

    Get to know the little people because they matters the most

    Positive Outlook
    No opinion of CEO
  8.  

    A Daily Grind

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Portland, OR
    Former Employee - Customer Service Representative in Portland, OR

    I worked at Xerox

    Pros

    -good training customer service over the phone
    -Good structure for improvement and feedback

    Cons

    -High pressure for speed
    -There is a steep learning curve to managing the fine line between a quality call and a fast call

    Advice to ManagementAdvice

    Allow more flexibility for call time to ensure that the representative can take care of their customer.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    My experience has generally been a good one with a historical opportunity to secure a position that fits your skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solutions Architect in Boston, MA
    Current Employee - Solutions Architect in Boston, MA

    I have been working at Xerox full-time (more than 10 years)

    Pros

    Flexible working hours having worked from home for the last 15 years.

    Cons

    Xerox services strategy changes almost annually. Pay has been frozen for over 4 years. Instituting a furlough program to show profit.

    Advice to ManagementAdvice

    Solidify strategy and allow more opportunity to run a business we have successfully run before becoming a part of Services.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Pros

    very flexiable company if you have children

    Cons

    slow to give pay increases

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineering Intern in Webster, NY
    Former Employee - Engineering Intern in Webster, NY

    I worked at Xerox

    Pros

    Learnt a lot in a span of two months, worked on many projects and the management encourages you to pick your own projects,
    Friendly management,
    Lots of activities for interns apart from work, work and fun balanced.

    Cons

    Age gap between management and interns is very high,
    Webster is a bit of a dull and gloomy city.

    Recommends
    Neutral Outlook
    Approves of CEO

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