Xerox Reviews

Updated October 22, 2014
Updated October 22, 2014
1,839 Reviews
2.4
1,839 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
980 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 112 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 58 reviews)


Cons
  • No raises in years, upper management gets richer while everyone else suffers (in 116 reviews)

  • Work-Life Balance does not exist because you don't get any life to balance against work (in 33 reviews)

More Highlights

Employee Reviews

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  1. 6 people found this helpful  

    Services group is becoming the Service Merchandise of the consulting market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox full-time (more than 3 years)

    Pros

    Supports virtual work
    Health plans of high quality and good value
    Finds excellent client facing billable employees

    Cons

    No work life balance.
    Complete home office expense born by employee
    Supervisors/managers do not have functional knowledge of work being sold to clients
    While the management structure has been flattened, there is still too much (managerial/support) overhead (80+% of bill rate to client)
    ACS/Xerox Learning Services is moving away from Learning Consulting [which they were good at] to Staff Augmentation [which they are not good at]

    Advice to ManagementAdvice

    Start cutting the accounting management and staff. They have created a condition within Xerox where it is impossible to argue with spreadsheets, no matter how inane of insane the rationale would be when applying an 'average person' standard to the outcomes of the decisions.

    The company is using metrics and analytic for decision making that is detrimental to the source of their income, the billable employee. It is creating a demand for non-billable employees (overhead) to further find cost savings that result in the elimination of the local billable resource in lieu of an off-shore resource, but no real reduction in the managerial/support structure.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Xerox use to be a great company to work for there were many growth opportunities. When it comes to document solutions they are second to none.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Xerox full-time (more than 10 years)

    Pros

    They had a very good training program at all levels. For the most part they always tried to do the right thing for the employee.

    Cons

    They seem to be stuck in a dwindling industry. They are trying to reinvent themselves with other types of business solutions. While this is happening the are forced to layoff many people. With that stagnant growth pattern it would make it a very difficult place to establish a career.

    Advice to ManagementAdvice

    Try getting into the smartphone and mobile apps industry for another business segment. I would not try selling device but making smartphones better with document migration and other documents solutions

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Satisfied

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time (less than an year)

    Pros

    Decent pay and benefits, not overly micromanaged.

    Cons

    Training could be stronger, could use overhaul.

    Advice to ManagementAdvice

    Work on training methods for greater satisfaction.

    Recommends
    Positive Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 1 person found this helpful  

    Great People, paid training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Portland, OR
    Current Employee - Customer Care Representative in Portland, OR

    I have been working at Xerox full-time (less than an year)

    Pros

    Fun and upbeat, great co-workers!

    Cons

    Base pay isnt that great, but chances of bonuses are a plus!

    Advice to ManagementAdvice

    Trainers are great, management needs to remain available to all employees

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great professional development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in New York, NY
    Former Employee - Sales Manager in New York, NY

    I worked at Xerox full-time (more than 5 years)

    Pros

    Great sales training for senior con acts

    Cons

    Very corporate and professional environment

    Advice to ManagementAdvice

    value employees more

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Acquiring companies in Health Information Management, Silo work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Learning Product Manager in Tallahassee, FL
    Former Employee - Learning Product Manager in Tallahassee, FL

    I worked at Xerox full-time (less than an year)

    Pros

    Strong brand support and growth orientation. Experienced large information services firm. I worked for a recently acquired small eLearning company where Xerox name attracted major new clients and imposed some new restrictions. Wellness benefits generous, overall benefits options good but rapidly eroding. No sign of Xerox executive influence in day to day operations outside of HR during my short tenure. Clients appreciated the high level of individual support.

    Cons

    Functional local managers trying to adapt to a matrix organization model is stressful. Xerox corporate HR policy and stated work-life goals were misstated or abused. My job description was very different from the actual duties as each manager envisions my role. Zero training, no documentation of software or organized online resources, and the office runs on email threads and tedious meeting minutes. Some office management turnover is planned with the continuing integration into evolving Xerox division (HIM services).

    Advice to ManagementAdvice

    Use your own LCMS product to document processes, roles, policies, and organize training and support new hires.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SSE in Melville, NY
    Current Employee - SSE in Melville, NY

    I have been working at Xerox full-time (more than 3 years)

    Pros

    The tenure surrounding you helps the great people at Xerox help you be great. The people are friendly and always willing to help you with things you don't know how to do.

    Cons

    There aren't too many processes in place to help beginners complete most tasks. When it comes to most issues you're just asking around until someone takes ownership and will help you complete the tasks

    Advice to ManagementAdvice

    Listen to your employees and do WAYYYYYYYY LESS outlook calls and go see the accounts with your SSE's.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great! Great atmosphere!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Retention Specialist in El Paso, TX
    Current Employee - Customer Retention Specialist in El Paso, TX

    I have been working at Xerox full-time (less than an year)

    Pros

    Great opportunity for advancement and growth.

    Cons

    Having to park at a church because of a parking issue that is being resolved through legal action with company and lease owner. Shuttle comes to pick up employees from site to building.

    Advice to ManagementAdvice

    Great job.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    This Job is what you make of it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Lacey, WA
    Former Employee - Customer Care Representative in Lacey, WA

    I worked at Xerox full-time (less than an year)

    Pros

    Unlimted overtime, full time job, set schedule, healthcare and other benefits, good coworkers.

    This is a good job and something you can make a living off of. After training they are very understanding of when you need time off, so long as you are doing good they will let a lot slide. Also there is a lot you can move up and do however you will still have to take some calls. Around six months is what they look for, for folks wanted to get promoted.

    Cons

    Short staffed when it comes to supervisors, what you make is based off surveys and average call time.

    This is a very draining job and the first few weeks after training are the hardest. That is when you will still be trying to find stuff and it might take while to locate things while you have a customer impatiently waiting on the phone. Also, not every call is bad and if you are nice to the customer they will be nice to you or at least try to be. However you will deal with some people that just can't be helped and will be very angry, if you want to do this job you need thick skin. If you can handle all that you should be good to go.

    Advice to ManagementAdvice

    Please have more supervisors and floor support.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Grateful to have steady work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time (more than 10 years)

    Pros

    Steady work/paycheck. They did at last re-instate company 401k match @3%

    Cons

    lower wages than industry averages, people on the ACS Side have gone 5-10 years without any raise what so ever (unless you are management). This is not controlled locally. Offshoring is going crazy. Many issues stem from customer pricing.

    Advice to ManagementAdvice

    I happen to Like URsula and believe in her vision/message.
    She says one thing we don't do is share knowledge between ourselves and that is true. Every time we do something, everyone re-invents the wheel on their own.

    Recommends
    Positive Outlook
    Approves of CEO

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