Xerox

www.xerox.com

Xerox Reviews

Updated January 25, 2015
Updated January 25, 2015
2,049 Reviews
2.4
2,049 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
1,074 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 118 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 60 reviews)


Cons
  • No raises in years, upper management gets richer while everyone else suffers (in 96 reviews)

  • Work-Life Balance does not exist because you don't get any life to balance against work (in 36 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great people; overactive when hiring though

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Redmond, WA
    Current Employee - Customer Service Representative in Redmond, WA

    I have been working at Xerox

    Pros

    great people; very proactive when help is needed.

    Cons

    They are over active when hiring

    Advice to ManagementAdvice

    Figure out how many employees you may need and under hire. Then you don't have to lay off people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    High turnover rate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Pros

    Chances to move up / Competitive pay scale

    Cons

    Leadership / Drama / High volume of data entry in such small timeframe

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Tough place to work with

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Software Engineer in Dallas, TX
    Former Employee - Software Engineer in Dallas, TX

    I worked at Xerox as a contractor (more than an year)

    Pros

    Lots to learn , great exposure

    Cons

    low compensation ,
    difficult to find time, work life balance almost non existent.

    Advice to ManagementAdvice

    please have a better work life balance

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineering Intern in Webster, NY
    Former Employee - Engineering Intern in Webster, NY

    I worked at Xerox

    Pros

    Learnt a lot in a span of two months, worked on many projects and the management encourages you to pick your own projects,
    Friendly management,
    Lots of activities for interns apart from work, work and fun balanced.

    Cons

    Age gap between management and interns is very high,
    Webster is a bit of a dull and gloomy city.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Pros

    very flexiable company if you have children

    Cons

    slow to give pay increases

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Xerox call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Centee in Rochester, NY
    Current Employee - Call Centee in Rochester, NY

    I have been working at Xerox full-time (less than an year)

    Pros

    Unlimited overtime at $20 a hout

    Cons

    5 weeks of training first

    Advice to ManagementAdvice

    Be more strict with rules.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Shadow of a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Webster, NY
    Current Employee - Senior Software Engineer in Webster, NY

    I have been working at Xerox

    Pros

    Opportunities exist to pursue work in latest technologies, engineering work is engaging, great coworkers, very good work life balance, work location is upstate NY

    Cons

    Company is top heavy, senior management does not show respect or gratitude for workers, 6 year pay freeze for workers while management is rewarded,

    Advice to ManagementAdvice

    You need to look at the total cost of outsourcing jobs.

    Recommends
    Positive Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Not what I expected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox

    Pros

    I received my paycheck on tiime

    Cons

    One raise in 7 years even though I received 4.0s & 4.5s on every performance eval.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Great Customer Service Position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent in Redmond, WA
    Former Employee - Technical Support Agent in Redmond, WA

    I worked at Xerox

    Pros

    Friendly, helpful co-workers
    Strong opportunities for advancement
    Management is easily accessible
    Great location right off of I-405
    Really helped me to improve my technical communication skills

    Cons

    Materials provided to agents in order to assist customers are somewhat limited
    Inefficient scheduling: Some parts of day are completely dead with a long queue while at other times, especially towards the end of the day, there are not enough agents on-staff to satisfy the demand

    Advice to ManagementAdvice

    Re-assess scheduling such that it better corresponds with inflow of calls

    Recommends
    Positive Outlook
  11.  

    Good company for work relax

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Automation Test Engineer in Webster, NY
    Former Employee - Automation Test Engineer in Webster, NY

    I worked at Xerox as a contractor (more than an year)

    Pros

    The management is great to work with. No pressure. Lots of free time. Good people around.

    Cons

    Very hard to get full time, there are very less benefits when you work as a full time.

    Recommends
    Positive Outlook
    Approves of CEO

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