Xerox

www.xerox.com
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Xerox Reviews

Updated March 3, 2015
Updated March 3, 2015
2,152 Reviews
2.4
2,152 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
1,113 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 118 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 60 reviews)


Cons
  • No raises in years, upper management gets richer while everyone else suffers (in 96 reviews)

  • Work-Life Balance does not exist because you don't get any life to balance against work (in 36 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 8 people found this helpful  

    It's a job.

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Customer Service Representative in Portland, OR
    Current Employee - Customer Service Representative in Portland, OR

    I have been working at Xerox full-time (less than a year)

    Pros

    I have been working at a customer service call center near Portland for the past 9 months.
    The location is an easy commute.
    The work is a guaranteed 40 work week with benefits and overtime is available.
    The employees and supervisors do what they can to make a pleasant work environment.
    Training is adequate and there is a lot of support.

    Cons

    There isn't much hope of a career path here.
    The shift bidding system could work well if it wasn't corrupted.
    Being able to schedule earned personal time off weeks in advance has proven problematic.
    Work-life balance is heavily skewed toward work.
    An example: Despite numerous conversations and emails with various people and a perfect attendance record, I was unable to secure proper approval for eligible time off and was told I would have to call in as a "no show" for which the attendance system would penalize doubly because it fell on a weekend.
    Since the shift bids are based on attendance, the next bid will be penalized as well.

    Advice to ManagementAdvice

    It is fairly demoralizing not to be able to schedule a Saturday off especially after carrying a lot of overtime over the holiday season. I know call centers are a high turnover business and training isn't cheap so, why would you want to alienate and even penalize good employees by denying simple benefits?

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Decent Environment and pay was decent with Commission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Program Manager in El Paso, TX
    Former Employee - Technical Program Manager in El Paso, TX

    I worked at Xerox full-time (more than 5 years)

    Pros

    I like that everyone wants to help you from a management stand point. I also enjoy when team moral is high everyone is involved.

    Cons

    Too many issues with management not knowing the options available to decrease issues with attrition and not taking responsibility for the issue.

    Advice to ManagementAdvice

    Look at who you are keeping versus who you are pushing out .

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    What are they thinking?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Pros

    Good company, good benefits, full-time hours, good people

    Cons

    Nearing three months on active company payroll with zero access to customer systems, just watching other people take phone calls - not even a training splitter headset to hear live calls.

    Advice to ManagementAdvice

    Put me in, coach. I'm ready to play.

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Xerox Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Transition Manager
    Current Employee - Transition Manager

    I have been working at Xerox

    Pros

    Great experience and learning was central to success

    Cons

    much less personal than earlier times

    Advice to ManagementAdvice

    move away from box driven approach to business and embrace services-led mantra at grass roots level; have compensation drive that approach v box-led comp plan

    Recommends
    Negative Outlook
  6.  

    Interface Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Pros

    Love work on interface engine

    Cons

    Don't help you when you need the most

    Neutral Outlook
    No opinion of CEO
  7.  

    It was a pleasure working for the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox

    Pros

    Working 100% remote was a nice benefit.

    Cons

    Because of the economy salary freeze often occurred even if you received a good review.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Great success

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Charlotte, NC
    Current Employee - Customer Service Representative in Charlotte, NC

    I have been working at Xerox

    Pros

    Management has been great since the very beginning and very fair

    Cons

    The hours could be much better

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    It was an ok job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Benefits Specialist in Tempe, AZ
    Former Employee - Benefits Specialist in Tempe, AZ

    I worked at Xerox full-time (less than a year)

    Pros

    Everything was fast past, easy to learn. Lunch was great during training that's about it

    Cons

    Needs better management. Who respects there employees and who are trained to help not give idk answers

    Doesn't Recommend
    Neutral Outlook
  10.  

    Xerox

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solutions Manager in South Florida, FL
    Current Employee - Solutions Manager in South Florida, FL

    I have been working at Xerox

    Pros

    Great working environment with good benefits, training and compensation.

    Cons

    There are too many management changes that tend to lead to lower employee satisfaction at times.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Retired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox

    Pros

    Great company for a career

    Cons

    top heavy. need to get closer to the field

    Advice to ManagementAdvice

    listen to the field

    Recommends
    Positive Outlook

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