Xerox
2.6 of 5 1,558 reviews
www.xerox.com Norwalk, CT 5000+ Employees

Xerox Reviews

Updated Jul 10, 2014
All Employees Current Employees Only

2.6 1,558 reviews

                             

29% Approve of the CEO

Xerox Chairman and CEO Ursula M. Burns

Ursula M. Burns

(837 ratings)

31% of employees recommend this company to a friend
1,558 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Work/Life Balance - Strict 9-5 job, with the opportunity to work from home"
    in 95 reviews
  • "Current manager is outstanding and the ability to work from home is a pleasure"
    in 49 reviews
Cons:
  • "No raises for over 5 years, I TRULY CANNOT UNDERSTAND WHY I STILL WORK HERE"
    in 89 reviews
  • "Most upper management have received salary increase over the last 6 years but staff has not"
    in 62 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Review of old ACS sector, not traditional Xerox. If you are looking to move up quickly and not as concerned about pay.

    Systems Development Manager (Current Employee)
    Vancouver, WA

    ProsThere are a lot of opportunities to move up in the company for those that are hard working and capable.

    ConsOld ACS division. It's an outsourcing company so there is a lot of offshoring and low budgets.

    Advice to Senior ManagementDecisions need to be vetted with lower managers instead of made without full insight.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Senior Account Management Role

    Senior Sales Executive (Current Employee)

    ProsStrong brand, planned growth in other markets.

    ConsCulture clash & different strategies between the traditional Xerox Technology org and the new Xerox Services group. Offerings need to be stronger outside the US. Weak global leadership - APAC.

    Advice to Senior ManagementIdentify SME's in each vertical that can support the selling & account management efforts across the organization. Add people that know the targeted account inside/out with great relationships - they're the glue. Stay committed to a global approach- account management, cross-selling, standardization across geo's and one voice/strategy.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Two year xerox associate/account manager

    Sales Executive (Current Employee)

    ProsDepending on what agency you work for this can be variable but my agency and agent owner are great. We get great support - in terms of longevity things are drastically changing in the print industry. The business is different every year with technology advances and paperless and scan functions, may be obsolete soon enough.

    ConsFuture outlook - shaky for the industry in general
    Tons of competition make sales very difficult even when you've identified opportunity
    Must be self motivated and hard to keep up since the commissions are so small considering the amount of work

    Advice to Senior ManagementCut some support staff and amp up salaries and commission percentages for better reps, this way we can afford to stay

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
  • We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Employment experience

    Mechanical Engineer (Current Employee)

    ProsGreat smart coworkers. Flexible hours and decent benefits. Convenient location in suburbs. Opportunity for patenting ideas supported by excellent intellectual property framework.

    ConsNo upward mobility, too many managers and not enough working engineers or technicians. Reliance on temporary contract help and no long term commitment to engineering. Way too top heavy with senior management. So much Multitasking that you are behind before you start something new.

    Advice to Senior ManagementPeople are not given opportunity to grow their careers because senior management wants to keep good engineers and technicians in their established roles.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    One of Choice

    Anonymous Employee (Current Employee)

    ProsHigh Basic Salary
    Work Balance
    Near malls
    n/a
    n/a

    ConsLow Allowance
    Health card not good
    n/a
    n/a
    n/a

    Advice to Senior ManagementNeed to evaluate benefits.

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review

     

    Meh

    Anonymous Employee (Former Employee)

    ProsDecent pay, ample opportunity for theoretical bonuses.

    ConsStressful work, outdated technology, seemingly inept technical staff.

    Advice to Senior ManagementGet with the times.

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    2 people found this helpful  

    Corporate image, no culture, high volume busy work for far below market pay, poor benefits

    Anonymous Employee (Former Employee)

    ProsLots of great people to work with -- if you need a workplace that allows you to exercise your social muscles then this is the place to be.

    ConsPoor pay, poor benefits, no work life balance or respect for people's personal lives outside of the office

    Advice to Senior ManagementBe up front and honest about the true demands of the position. Don't hire in people who are truly looking for a good, long term opportunity just so you can make your numbers and look good to those above you. Give people a break....literally. It will prevent them from burnout of all kinds.

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    My first 9 years were good but the rest were not. Part was due to the economy and part to the idiot sales force.

    Anonymous Employee (Former Employee)

    ProsExcellent benefits in the beginning.

    ConsNo compassion from higher management

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Consultant

    Anonymous Employee (Former Employee)

    ProsGood place to get lost at.

    ConsOk place to work at.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Similar to a family

    Manager (Former Employee)

    ProsThe benefits for those with tenure are positive. The life cycle programs are very helpful if you're in need of their services for your family or personal needs. The office environment in most U.S. locations is casual and comfortable depending on the division.

    ConsAdvancement can be a challenge and the internal network reminds you of a secret society of some sort. Pay was an area of concern many times for select sales groups.

    Advice to Senior ManagementStructure is vital; however, tone and delivery of direction and communication could use more kindness and empathy from executive stakeholders.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
RSS Feed Embed

Worked for Xerox? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Xerox reviews and ratings — including employee satisfaction and approval rating for Xerox CEO Ursula M. Burns. All 1,558 reviews posted anonymously by Xerox employees.