Xerox Reviews

Current Employee – been working at Xerox full-time for more than 10 years

Pros – Xerox is a more mature, integrated, diverse, and better known company than ACS. Xerox executives have been engaged with the marketing of the services that ACS brought to the merger.

Cons – Xerox continues to allow Xerox Services (formerly ACS) to maintain its culture and conservative business practices. While anticipating further integration into Xerox, it is slow, methodical, and requires patience. In the meantime, there have not been raises within Xerox Services in many years, and because of stockholder pressure and the slow economic growth, raises and 401K matching in Xerox Services is only now showing some signs from management to being assessed.

Advice to Senior Management – Many staff have sacrificed for Xerox Services/ACS and have borne the burden of the financial impacts. Organizational improvements and investments in the people will have payouts, and integration of divisions, departments, procedures and standards across the company will improve the ability for staff to perform their work and gain significant performance improvements. Infrastructure technology is lagging and causes difficulty to provide the services within and external to the company.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Xerox full-time for more than a year

Pros – Meeting people, potential to make some good money. This is not the place to have a career. this is the place to get experience necessary to get another job that will be a potential career.

Cons – stressful, things are always changing, management doesn't care about your concerns

Advice to Senior Management – none because they don't care

No, I would not recommend this company to a friend

Current Employee – been working at Xerox full-time for more than 7 years

Pros – a job for anyone looking

Cons – low pay - no respect

Advice to Senior Management – take care of your employees.... they take care of you

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Xerox full-time for more than 10 years

Pros – Name recognition, lots of great people to work with at the lower levels, most still want to return Xerox to it's former position as the leader in the industry.

Cons – Commission structure and budgets has limited income potential. Lots and lots of layoffs in the last few years and plans to continue while reorganizing the company to a service organization. Severe micromanagement and required reporting has left little time to conduct business...............catch 22 environment. When I started 20+ years ago, there were 13 Sales Reps and 4 Specialists in the territory that 2 of us cover now.....................how are you to keep customers happy and gain new ones in that environment. Putting up a good front but very few happy people among those who remember the glory days of Xerox. No confidence in direction of current leadership.

Advice to Senior Management – Just hope you know what you are doing because all intellectual capital is being let go or forced out for younger, cheaper workforce. Stated direction of Services Oriented Company leaves most in Technology Sales worried and upset and the joy of working for an International Leader is gone. Hope Ms. Burns knows what she's doing, a few believe she is saving the company, based on approval level, most believe she is digging a big hole.

No, I would not recommend this company to a friend

Current Employee – been working at Xerox full-time for less than a year

Pros – good place to work and make money.

Cons – no cons Ive seen working here.

Advice to Senior Management – none at all

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Xerox full-time for more than 3 years

Pros – good benefits, reputable corporation, opportunity for advancement

Cons – lower salary compared to other companies, bad management, false promises, low bonus potential

Advice to Senior Management – Keep your employees happy or they will learn all they can at Xerox and use that knowledge to move on to another opportunity.

Yes, I would recommend this company to a friend

Current Employee – been working at Xerox full-time

Pros – not much to recommend here

Cons – confusion reigns at the top

No, I would not recommend this company to a friend

Former Employee – worked at Xerox full-time for more than 7 years

Pros – Good benefits, until they were cut, not sure if the are back to pre layoff levels or not. Worked with knowledgeable people.

Cons – Fast paced, no room for error, when you are a service technician dedicated to a site, like I was, there are no room for mistakes or you risk missing a service level agreement and costing the company to pay a penalty.

Advice to Senior Management – Pay more attention to your folks on the front line, you are getting away from the customer focused ideals which made Xerox great. Appreciate your employees more, less lip service, more actual appreciation.

Yes, I would recommend this company to a friend

Former Employee – worked at Xerox full-time

Pros – The company has great people. They know their business and help each other out.

Compensation is fair.

Since Affiliated Business Services was taken over by Xerox in 2009, it operates more like a large corporation and less like a family business. This was a good change, for a company with about 70,000 employees.

Cons – Reorganizations and RIFs are continuous. Managers are moved around all the time. Ground rules change frequently.

For example, in recent years it became harder to qualify for a bonus, so those who negotiated a small base salary and large bonus are out of luck.

Advice to Senior Management – Establish a department structure that can stay in place for a few years.

Yes, I would recommend this company to a friend

Former Employee – worked at Xerox full-time for more than 10 years

Pros – I was very happy with the managers I had over my 20 years at Xerox. They were all very fair and willing to help with my advancement.

Cons – Implementation of necessary automation frameworks was cumbersome.

Advice to Senior Management – Keep doing what you're doing.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company