Xerox Reviews

Updated September 12, 2014
Updated September 12, 2014
1,730 Reviews
2.4
1,730 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
927 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 98 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 54 reviews)


Cons
  • No raises for over 5 years, I TRULY CANNOT UNDERSTAND WHY I STILL WORK HERE (in 100 reviews)

  • Senior Management needs some improvement (especially in Services) (in 64 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Customer service for Sprint

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Nashville, TN
    Former Employee - Customer Service Representative in Nashville, TN

    I worked at Xerox full-time for less than a year

    Pros

    Training was good but that's it

    Cons

    Management, people, nasty work environment, broken equipment, pad pay

    Advice to ManagementAdvice

    Get new management

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Great commission and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  El Paso, TX
    Former Employee - Customer Service Representative in El Paso, TX

    I worked at Xerox full-time for less than a year

    Pros

    Company still believes in paying the employee's fairly with 401k, and commissions.

    Cons

    Call centers are contracts, poor management in past.

    Advice to ManagementAdvice

    Hire quality employee's and take the time to respond to idea's.

    Recommends
    Positive Outlook
  3.  

    Perfect first job out of college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Executive
    Former Employee - Senior Sales Executive

    I worked at Xerox full-time for more than 3 years

    Pros

    Xerox gives you amazing training that you won't see at many other companies. Also, if you can make it in the copier industry, you can dominate sales anywhere. You will experience those who are go getters and see a lot of people turn into turnovers.

    Cons

    Even management saw a lot of turnovers which made it hard for our location to have a direction. Also there needed to be more followups on goals and career moves. Also it was so much about hitting sales numbers and not much follow up with the customer... which can lead to a bad reputation.

    Advice to ManagementAdvice

    Compensation is great, and why reps are there. But when you hire so many people out of college, focus on the ones who do well and make sure they see Xerox as a career path.

    Recommends
    Neutral Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Xerox Help Desk

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Service Desk Specialist  in  Cranberry Township, PA
    Former Employee - Service Desk Specialist in Cranberry Township, PA

    I worked at Xerox as a contractor for less than a year

    Pros

    Pros are excellent management and professionalism. I thoroughly enjoyed working here. Managers were helpful and dedicated to their employee's success. Excellent leaders in the way they served those under them.

    Cons

    This for me was a contract position from the start. I would rather have been a full time employee.

    Advice to ManagementAdvice

    No real advice. Managers that are dedicated to the success of their employees are the ones you want to work for. It is difficult for me to comment on compensation and benefits and career opportunities as I was a contract employee for only 11 months. If I could have worked here as a full time employee, I would have.

    Recommends
  6.  

    Channel Business Development Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Channell Business Manager  in  New York, NY
    Former Employee - Channell Business Manager in New York, NY

    I worked at Xerox full-time for more than 3 years

    Pros

    Worked for a very nimble and opportunistic division NARS
    The business unit was well managed

    Cons

    Job takes more time than company thinks
    Highly competitive marketplace with print contracting and lots of lower priced competition

    Advice to ManagementAdvice

    Although its good to be lean- more resources to develop leads is necessary.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    no security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer  in  San Ramon, CA
    Former Employee - Software Developer in San Ramon, CA

    I worked at Xerox full-time for more than a year

    Pros

    nice co-workers, nice and understanding supervisor

    Cons

    always a threat of a layoff

    Advice to ManagementAdvice

    get better benefits, more affordable

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Empty table

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at Xerox full-time

    Pros

    Terrific coworkers who really care about doing a good job.

    Cons

    Lack of raises, diminishing benefits and stunted growth opportunities are pushing more and more people to leave this once great company. With outsourcing the name of the game, the company doesn't care...they replace you with someone cheaper from elsewhere. Unfortunately, I don't think the infrastructure and training is sufficient for this globally fractured workforce being created.

    Advice to ManagementAdvice

    If this cheaper elsewhere mentality continues, they really need to invest and pay more attention to processes and infrastructure to support a globally fractured workforce.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    A whirlwind

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Trainer  in  Colorado Springs, CO
    Current Employee - Customer Care Trainer in Colorado Springs, CO

    I have been working at Xerox full-time for more than a year

    Pros

    Great people. Period. The people and relationships I have built here will last a long time. Great first call center experience. Training is amazing and makes the job sound more fun then it really is. Unlimited OT and the opportunity to bonus each month if you are an agent. Full time hours.

    Cons

    Management needs a lot of work, and that is saying a lot considering I am a part of management. Training could be a lot more structured as the material varies from trainer to trainer and the higher ups don't seem to care. Sometimes it is hard to be on the same page as everyone because everyone is constantly saying different things. The equipment is always broken.

    Advice to ManagementAdvice

    More compensation, get to know your agents instead of firing all the people who simply don't meet your metrics.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great job for those who have plenty of time to spare, pay is great.But.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Lacey, WA
    Current Employee - Customer Service Representative in Lacey, WA

    I have been working at Xerox full-time for less than a year

    Pros

    Pay, Promotional Opportunities, discounts, benefits, insurance

    Cons

    Scheduling, Not enough break time, Only full time postions, you literally have to dedicate all your time working there atleast 45-50 hours a week.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Senior Desktop Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time

    Pros

    Xerox can give you multiple layers of experience but this depends on location

    Cons

    Sadly no room for growth if you work in a smaller office

    Advice to ManagementAdvice

    offer more to your employees

    Negative Outlook
    No opinion of CEO

Worked for Xerox? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.