Xerox Reviews

Updated September 19, 2014
Updated September 19, 2014
1,750 Reviews
2.4
1,750 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
937 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 98 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 54 reviews)


Cons
  • No raises for over 5 years, I TRULY CANNOT UNDERSTAND WHY I STILL WORK HERE (in 100 reviews)

  • Senior Management needs some improvement (especially in Services) (in 64 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    VERY VERY NICE COMPANY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL

    I worked at Xerox full-time for more than 10 years

    Pros

    NICE AND FRENDLLEY MANAGER.NO PRESUR.COMPANY STAFF IS VERY NICE.

    Cons

    you have to carefull to post the transcation.speed and no mistake.compensation very good and you have more exp
    then they give cross traning.

    Advice to ManagementAdvice

    EVERYTHING VERY GOOD.

    Recommends
    Positive Outlook
  2.  

    great working enviroment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Portland, OR
    Former Employee - Customer Service Representative in Portland, OR

    I worked at Xerox part-time for more than a year

    Pros

    xerox was very understandin due to my disability also understood my time off when needed let me work overtime when needed

    Cons

    not being able to satisfy some of the customers, no raises compensation was very hard to acheve

    Advice to ManagementAdvice

    managment was very understanding and did good at there job.

    Recommends
    No opinion of CEO
  3.  

    Good Company but has Financial Challenges

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager  in  Rochester, NY
    Current Employee - Marketing Manager in Rochester, NY

    I have been working at Xerox full-time for more than 10 years

    Pros

    Many old school life time employees, great camaraderie and company to work for, leader in the industry

    Cons

    No merit increases or promotional gains for the last 6 years, annual layoffs citing employees to do more with less, tight budgets, reward recognition non existent

    Advice to ManagementAdvice

    Pay attention to the trees while navigating the forrest.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    meh.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time for more than a year

    Pros

    it is not being unemployed

    Cons

    you can bust a gut o make any real money

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Pros

    Guaranteed hours. Friendly coworkers. Independent work

    Cons

    No raises. Hours suck. Training is boring

    Advice to ManagementAdvice

    Give raises

  7.  

    Customer service for Sprint

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Nashville, TN
    Former Employee - Customer Service Representative in Nashville, TN

    I worked at Xerox full-time for less than a year

    Pros

    Training was good but that's it

    Cons

    Management, people, nasty work environment, broken equipment, pad pay

    Advice to ManagementAdvice

    Get new management

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Xerox Help Desk

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Service Desk Specialist  in  Cranberry Township, PA
    Former Employee - Service Desk Specialist in Cranberry Township, PA

    I worked at Xerox as a contractor for less than a year

    Pros

    Pros are excellent management and professionalism. I thoroughly enjoyed working here. Managers were helpful and dedicated to their employee's success. Excellent leaders in the way they served those under them.

    Cons

    This for me was a contract position from the start. I would rather have been a full time employee.

    Advice to ManagementAdvice

    No real advice. Managers that are dedicated to the success of their employees are the ones you want to work for. It is difficult for me to comment on compensation and benefits and career opportunities as I was a contract employee for only 11 months. If I could have worked here as a full time employee, I would have.

    Recommends
  9.  

    Great commission and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  El Paso, TX
    Former Employee - Customer Service Representative in El Paso, TX

    I worked at Xerox full-time for less than a year

    Pros

    Company still believes in paying the employee's fairly with 401k, and commissions.

    Cons

    Call centers are contracts, poor management in past.

    Advice to ManagementAdvice

    Hire quality employee's and take the time to respond to idea's.

    Recommends
    Positive Outlook
  10.  

    Perfect first job out of college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Executive
    Former Employee - Senior Sales Executive

    I worked at Xerox full-time for more than 3 years

    Pros

    Xerox gives you amazing training that you won't see at many other companies. Also, if you can make it in the copier industry, you can dominate sales anywhere. You will experience those who are go getters and see a lot of people turn into turnovers.

    Cons

    Even management saw a lot of turnovers which made it hard for our location to have a direction. Also there needed to be more followups on goals and career moves. Also it was so much about hitting sales numbers and not much follow up with the customer... which can lead to a bad reputation.

    Advice to ManagementAdvice

    Compensation is great, and why reps are there. But when you hire so many people out of college, focus on the ones who do well and make sure they see Xerox as a career path.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Review of Services side

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time for more than 10 years

    Pros

    Pro virtual/home office work environment. New leadership team - going through some organizational changes that

    Cons

    Employees are really just a number at this point. Going through organizational changes that are challenging. This is a pro and a con. Also there is a lot of bureaucracy.

    Doesn't Recommend
    No opinion of CEO

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