Xerox

  www.xerox.com
  www.xerox.com

Xerox Reviews

Updated December 22, 2014
Updated December 22, 2014
1,965 Reviews
2.4
1,965 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
1,034 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 118 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 60 reviews)


Cons
  • No raises in years, upper management gets richer while everyone else suffers (in 96 reviews)

  • Work-Life Balance does not exist because you don't get any life to balance against work (in 36 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Work environment and pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in South Greeley, WY
    Current Employee - Customer Service Representative in South Greeley, WY

    I have been working at Xerox

    Pros

    Great trainer, flexible schedule, friendly co-workers

    Cons

    Slow paced environment, pay is not so good if you're not bilingual

    Advice to ManagementAdvice

    More communication within departments would be great

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Good Employer to Receive Training for Next Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Tigard, OR
    Former Employee - Technical Support Representative in Tigard, OR

    I worked at Xerox full-time (more than an year)

    Pros

    - Great Training!
    - Decent general manager staff.
    - Great internal communication
    - Group moral is great.
    - Gift card for overtime program is nice. Raises net pay a little.
    - Reasonable chance to apply for management positions.
    - Internal values are great.
    - Great next level support.

    Cons

    - Unrealistic metrics that cap pay between $9.60 and $10.50/hr, you will almost never ever make $13/hr for more than 30 days.
    - Poor staffing decisions that lead to months of mandatory overtime and long hold times that will kill your metrics and lead to management getting on your case.
    - Pay that is below industry and geographic area.
    - Stress full technical work helping customers for low pay.
    - Performance metrics leave negative reviews on your score card for about on average a month, two to three weeks if you work like an absolute dog. Also the customer has a chance to ding you every week.
    - Unreasonable average handle time expectations for role, leaving employees stressed.

    Advice to ManagementAdvice

    - Start pay at $11-12/hr with a decent metrics plan that tops out at $16. This way if you work hard you can make $13 or $14/hr consistently, because customer survey systems have a high negativity bias, therefore it's impossible to consistently sustain top performance.
     - Move to a 30 day system not a week to week metric system that also leaves negative feedback on your metrics for about a month. Cannot stress this enough! It must change or the company will continually shed employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Good employer if you like temp permanent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Print Production Specialist
    Current Employee - Print Production Specialist

    I have been working at Xerox (more than 3 years)

    Pros

    Decent pay. Better then office depot of staples. Managers are good

    Cons

    Can be stressful if working a special project. If temp no benefits

    Advice to ManagementAdvice

    Hire temp workers to perm instead of renewing contracts every time

    Doesn't Recommend
    Positive Outlook
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  5.  

    Great company to start your career with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Pros

    You have to be a major screw up to get fired.

    Cons

    Management can be biased and messy.

    Advice to ManagementAdvice

    Stop letting the employees run the show.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    A good place to work so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Rochester, NY
    Current Employee - Customer Service Representative in Rochester, NY

    I have been working at Xerox full-time (less than an year)

    Pros

    The teams are very supportive when you first start. Sups and agent from your team are always willing to assist you and make sure that you do your job successfully. When you prove that you deserve it you can advance very quickly.

    Cons

    Customer service jobs very challenging and not very rewarding in terms of salary in most companies. I believe the salary could be higher without hurting the company specially with high cost of health insurance to employees.

    Advice to ManagementAdvice

    not much to say so far.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Innovative and hard working technologists.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in San Francisco, CA
    Current Employee - Manager in San Francisco, CA

    I have been working at Xerox (more than 10 years)

    Pros

    Great support of its people, a culture of continuous improvement and relevant innovation.

    Cons

    Internal competition can be detrimental and non-synergistic.

    Advice to ManagementAdvice

    Be aware of younger generations and how they are changing work and business.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    working at xerox

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Pros

    close to home
    friendly environment
    casual environment

    Cons

    no pay increases in past 6 to 7 years
    more choice when more work is given to you after another employee leaves. you are obligated to do it or you worry you will lose your job. the attitude from upper management is you are lucky you have a job.

  9.  

    It's ok for those who can work anytime.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Verizon WIreless Representative in Rochester, NY
    Former Employee - Verizon WIreless Representative in Rochester, NY

    I worked at Xerox full-time (less than an year)

    Pros

    Fun training program. Work is ok. Pay is decent

    Cons

    Supervisors were always out on smoke and not willing to take escalated calls. Hours are for someone who doesn't have to have a life outside of work. Kept saying employees would get raises and never did.

    Doesn't Recommend
    Neutral Outlook
  10.  

    My experience with this company was very rewarding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounts Support Representative in Bridgewater, NJ
    Former Employee - Accounts Support Representative in Bridgewater, NJ

    I worked at Xerox

    Pros

    Working there was very rewarding, very professional work settings, and the job description was very challenging yet rewarding.

    Cons

    Some of the challenges of working here was lack of independence, lack of mult-task, meetings, and individual growth.
    Lack of employee,and managerial conferences.

    Advice to ManagementAdvice

    It would be rewarding if managerial team and employee would have more supportive roles.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good start for research intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox

    Pros

    flexible to manage your time, quiet

    Cons

    Webster is not a very large city.

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