Xerox Reviews

Updated September 21, 2014
Updated September 21, 2014
1,752 Reviews
2.4
1,752 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
939 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 98 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 54 reviews)


Cons
  • No raises for over 5 years, I TRULY CANNOT UNDERSTAND WHY I STILL WORK HERE (in 100 reviews)

  • Senior Management needs some improvement (especially in Services) (in 64 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Good Company but has Financial Challenges

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager  in  Rochester, NY
    Current Employee - Marketing Manager in Rochester, NY

    I have been working at Xerox full-time for more than 10 years

    Pros

    Many old school life time employees, great camaraderie and company to work for, leader in the industry

    Cons

    No merit increases or promotional gains for the last 6 years, annual layoffs citing employees to do more with less, tight budgets, reward recognition non existent

    Advice to ManagementAdvice

    Pay attention to the trees while navigating the forrest.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    VERY VERY NICE COMPANY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL

    I worked at Xerox full-time for more than 10 years

    Pros

    NICE AND FRENDLLEY MANAGER.NO PRESUR.COMPANY STAFF IS VERY NICE.

    Cons

    you have to carefull to post the transcation.speed and no mistake.compensation very good and you have more exp
    then they give cross traning.

    Advice to ManagementAdvice

    EVERYTHING VERY GOOD.

    Recommends
    Positive Outlook
  3.  

    great working enviroment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Portland, OR
    Former Employee - Customer Service Representative in Portland, OR

    I worked at Xerox part-time for more than a year

    Pros

    xerox was very understandin due to my disability also understood my time off when needed let me work overtime when needed

    Cons

    not being able to satisfy some of the customers, no raises compensation was very hard to acheve

    Advice to ManagementAdvice

    managment was very understanding and did good at there job.

    Recommends
    No opinion of CEO
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  5.  

    Could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Pros

    Guaranteed hours. Friendly coworkers. Independent work

    Cons

    No raises. Hours suck. Training is boring

    Advice to ManagementAdvice

    Give raises

  6.  

    meh.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time for more than a year

    Pros

    it is not being unemployed

    Cons

    you can bust a gut o make any real money

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Customer service for Sprint

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Nashville, TN
    Former Employee - Customer Service Representative in Nashville, TN

    I worked at Xerox full-time for less than a year

    Pros

    Training was good but that's it

    Cons

    Management, people, nasty work environment, broken equipment, pad pay

    Advice to ManagementAdvice

    Get new management

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Great commission and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  El Paso, TX
    Former Employee - Customer Service Representative in El Paso, TX

    I worked at Xerox full-time for less than a year

    Pros

    Company still believes in paying the employee's fairly with 401k, and commissions.

    Cons

    Call centers are contracts, poor management in past.

    Advice to ManagementAdvice

    Hire quality employee's and take the time to respond to idea's.

    Recommends
    Positive Outlook
  9. 1 person found this helpful  

    A whirlwind

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Trainer  in  Colorado Springs, CO
    Current Employee - Customer Care Trainer in Colorado Springs, CO

    I have been working at Xerox full-time for more than a year

    Pros

    Great people. Period. The people and relationships I have built here will last a long time. Great first call center experience. Training is amazing and makes the job sound more fun then it really is. Unlimited OT and the opportunity to bonus each month if you are an agent. Full time hours.

    Cons

    Management needs a lot of work, and that is saying a lot considering I am a part of management. Training could be a lot more structured as the material varies from trainer to trainer and the higher ups don't seem to care. Sometimes it is hard to be on the same page as everyone because everyone is constantly saying different things. The equipment is always broken.

    Advice to ManagementAdvice

    More compensation, get to know your agents instead of firing all the people who simply don't meet your metrics.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Xerox Help Desk

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Service Desk Specialist  in  Cranberry Township, PA
    Former Employee - Service Desk Specialist in Cranberry Township, PA

    I worked at Xerox as a contractor for less than a year

    Pros

    Pros are excellent management and professionalism. I thoroughly enjoyed working here. Managers were helpful and dedicated to their employee's success. Excellent leaders in the way they served those under them.

    Cons

    This for me was a contract position from the start. I would rather have been a full time employee.

    Advice to ManagementAdvice

    No real advice. Managers that are dedicated to the success of their employees are the ones you want to work for. It is difficult for me to comment on compensation and benefits and career opportunities as I was a contract employee for only 11 months. If I could have worked here as a full time employee, I would have.

    Recommends
  11.  

    Empty table

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at Xerox full-time

    Pros

    Terrific coworkers who really care about doing a good job.

    Cons

    Lack of raises, diminishing benefits and stunted growth opportunities are pushing more and more people to leave this once great company. With outsourcing the name of the game, the company doesn't care...they replace you with someone cheaper from elsewhere. Unfortunately, I don't think the infrastructure and training is sufficient for this globally fractured workforce being created.

    Advice to ManagementAdvice

    If this cheaper elsewhere mentality continues, they really need to invest and pay more attention to processes and infrastructure to support a globally fractured workforce.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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