Xerox Reviews

Updated October 25, 2014
Updated October 25, 2014
1,847 Reviews
2.4
1,847 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
983 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 112 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 58 reviews)


Cons
  • No raises in years, upper management gets richer while everyone else suffers (in 116 reviews)

  • Work-Life Balance does not exist because you don't get any life to balance against work (in 33 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Satisfied

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time (less than an year)

    Pros

    Decent pay and benefits, not overly micromanaged.

    Cons

    Training could be stronger, could use overhaul.

    Advice to ManagementAdvice

    Work on training methods for greater satisfaction.

    Recommends
    Positive Outlook
  2.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SSE in Melville, NY
    Current Employee - SSE in Melville, NY

    I have been working at Xerox full-time (more than 3 years)

    Pros

    The tenure surrounding you helps the great people at Xerox help you be great. The people are friendly and always willing to help you with things you don't know how to do.

    Cons

    There aren't too many processes in place to help beginners complete most tasks. When it comes to most issues you're just asking around until someone takes ownership and will help you complete the tasks

    Advice to ManagementAdvice

    Listen to your employees and do WAYYYYYYYY LESS outlook calls and go see the accounts with your SSE's.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great! Great atmosphere!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Retention Specialist in El Paso, TX
    Current Employee - Customer Retention Specialist in El Paso, TX

    I have been working at Xerox full-time (less than an year)

    Pros

    Great opportunity for advancement and growth.

    Cons

    Having to park at a church because of a parking issue that is being resolved through legal action with company and lease owner. Shuttle comes to pick up employees from site to building.

    Advice to ManagementAdvice

    Great job.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Working for Xerox took a lot of patience and professionalism in an unprofessional environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Analyst in Cary, NC
    Former Employee - Quality Analyst in Cary, NC

    I worked at Xerox full-time (less than an year)

    Pros

    The best reasons to work for Xerox would be to gain experience and gain employment if its been hard in the past for you to gain employment.

    Cons

    The greatest challenge is accepting the fact that there is hardly anyone that understands what it means to be professional. Also advancement may happen however being compensated for additional job duties doesn't occur at Xerox.

    Advice to ManagementAdvice

    My advise would be to execute proper interviews to gain employees your company professes to have, it will definitely assist you in becoming a company with great ethics and integrity. Also take into consideration your compensation rates for the job your employees are performing. You would be surprised what an extra dollars or two would do to increase work performance and moral throughout the company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Portland, OR
    Current Employee - Customer Service Agent in Portland, OR

    I have been working at Xerox full-time (less than an year)

    Pros

    competitive pay, Bonuses available, payed training!

    Cons

    Busy, very fast paced!

    Advice to ManagementAdvice

    Management is great.. always there to help!

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    VERY VERY NICE COMPANY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL

    I worked at Xerox full-time (more than 10 years)

    Pros

    NICE AND FRENDLLEY MANAGER.NO PRESUR.COMPANY STAFF IS VERY NICE.

    Cons

    you have to carefull to post the transcation.speed and no mistake.compensation very good and you have more exp
    then they give cross traning.

    Advice to ManagementAdvice

    EVERYTHING VERY GOOD.

    Recommends
    Positive Outlook
  8.  

    Customer service for Sprint

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Nashville, TN
    Former Employee - Customer Service Representative in Nashville, TN

    I worked at Xerox full-time (less than an year)

    Pros

    Training was good but that's it

    Cons

    Management, people, nasty work environment, broken equipment, pad pay

    Advice to ManagementAdvice

    Get new management

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Xerox Help Desk

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Service Desk Specialist in Cranberry Township, PA
    Former Employee - Service Desk Specialist in Cranberry Township, PA

    I worked at Xerox as a contractor (less than an year)

    Pros

    Pros are excellent management and professionalism. I thoroughly enjoyed working here. Managers were helpful and dedicated to their employee's success. Excellent leaders in the way they served those under them.

    Cons

    This for me was a contract position from the start. I would rather have been a full time employee.

    Advice to ManagementAdvice

    No real advice. Managers that are dedicated to the success of their employees are the ones you want to work for. It is difficult for me to comment on compensation and benefits and career opportunities as I was a contract employee for only 11 months. If I could have worked here as a full time employee, I would have.

    Recommends
  10.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tigard, OR
    Current Employee - Customer Service Representative in Tigard, OR

    I have been working at Xerox full-time (less than an year)

    Pros

    They Have a great training system in place with lots of help to become successful in my job

    Cons

    you may work a late shift

  11.  

    Moving in the right direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time (less than an year)

    Pros

    Building a strong services franchise globally. Have some great businesses and some that need further nurturing yo maintain competitiveness. Strong pay for successful sales talent.

    Cons

    Decentralized model makes it harder to leverage capabilities inside the firm. Moving to build a more robust global best practices model in key areas across the services business.

    Recommends
    Positive Outlook
    Approves of CEO

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