Xerox

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Xerox Reviews

Updated August 17, 2014
Updated August 17, 2014
1,679 Reviews

2.5
1,679 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
902 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 98 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 54 reviews)


Cons
  • No raises for over 5 years, I TRULY CANNOT UNDERSTAND WHY I STILL WORK HERE (in 100 reviews)

  • Senior Management needs some improvement (especially in Services) (in 64 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Disdain for Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Development Specialist  in  Salt Lake City, UT
    Former Employee - Systems Development Specialist in Salt Lake City, UT

    Pros

    Good place to start out a career because you can easily get an entry level position (with entry level pay) and learn on the job. You will receive no regular raises. The raises you get may only be if they need you and you threaten to quit.

    Cons

    The company upper management has true disdain for their employees. The U.S. employees are treated like dirt in the hopes you will quit so they can outsource your job. The employees outside the U.S. are seen as inferior and less valuable, but necessary to keep costs down.

    Advice to ManagementAdvice

    Stop looking at short term numbers and think strategic. Look at successful companies and what they are doing as far as treating employees and also innovation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Horror Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Transaction Processor  in  Chattanooga, TN
    Former Employee - Transaction Processor in Chattanooga, TN

    Pros

    The only pro was that it was 10-12 hours on Mondays and part-time the rest of the week.

    Cons

    No promotions. Non-cooperative management. Leadership was more interested in watching the scantily clothed 18-25 year old employees.

    Advice to ManagementAdvice

    Someone needs to be in management that does not favor the younger women that wear very little clothing.

    Doesn't Recommend
    No opinion of CEO
  3.  

    ACS in disguise.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Development Senior Specialist  in  Hartford, CT
    Current Employee - Systems Development Senior Specialist in Hartford, CT

    Pros

    Overtime opportunity, flexible hours, floating Holidays.

    Cons

    Low pay, no respect, thankless work.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5.  

    Technical Customer service representative Tier 1 : Warning : head for the hills!!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative  in  Tigard, OR
    Former Employee - Technical Support Representative in Tigard, OR

    Pros

    Great healthcare package and awesome friendly co-workers!!!!

    Cons

    This job has no pay advancement. They expect you to take on new responnsibilities without getting higher pay.As an example, they want you to move from iOS Tier 1 to iOS Tier 2 by reading a plethora of troubleshooting documents but you will still get the same pay. You will only get a tiny pay increment when you become a Tier 2 account security advisor (approximately $0.40 increment from your base salary of $9.60/hr as a tier 1 advisor).Your trainers also earn "peanuts"; the only way they manage to get something out of training you is by working insane hours of overtime for example having two 8 hr training classes per day (one during the day and the other at night right upto 12:30am!!!!!). The commission based pay increment is based on several equations that are designed in a way that you will seldom get any increment.

    Customer satisfaction surveys drive these commission based equations thus if you do not get a review, you won't get commission!!! You have to have an 88% customer satisfaction to actually earn commission. The rules at this job are also super strict : if your phone rings on the call floor, you will be fired, you are not allowed to have your phone on when on the call floor, if they even see it you will get written up for it. You are not allowed to have a pen, book or a piece of paper when on the call floor.You will end up sitting in agonizing boredom whilst waiting for calls because revising the troubleshooting documents quickly gets old and for $9.60/hr "ain't nobody got time for that". Talking to your co-workers is the only thing you can do-however customers keep snatching them from you.

    Advice to ManagementAdvice

    Loosen up your iron grip on security, the current situation at your Tigard office is tantamount to a prison.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Xerox....sinking ship... taking on water way too fast while execs enjoy their bonuses...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management  in  Norwalk, CT
    Current Employee - Management in Norwalk, CT

    Pros

    it is a paycheck.... some weeks...

    Cons

    Too many to list. Xerox has lost sight of two very important pieces of basic business success (client satisfaction and employee engagement). It is all about making the numbers each quarter to generate bonuses for the execs, while people lose their jobs that are actually doing the work to meet client deliverables.

    Advice to ManagementAdvice

    Take care of your people and they will take care of you. Stop firing and furloughing the people that are getting the work done. Look at the upper four levels of exec mgmt. Stop moving those chairs around on this sinking ship. Some of them need to be thrown overboard. There needs to be change at the top and someone needs to manage this company instead of letting Wall Street lead it. The Blodgetts and their followers all need to go.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Worst experience ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    Pros

    A couple of my teammates are fantastic, my tech guys are super and new hire training is comprehensive.

    Cons

    Was lied to about my actual role, VP is a super smart guy but horrible listener and a bull in a china shop; cheapest company ever and the benefits stink. They REALLY stink!! Also lied to about my OTE and variable comp plan. Lots of lies got me to join. I won't be around much longer!!

    Advice to ManagementAdvice

    Talk is cheap, get off the cheap and stop pitting sales teams against each other.

    No opinion of CEO
  8.  

    Xerox-ACS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The company pays on time.

    Cons

    No bonus or raises as promised during interviews. Instead a one week furlough was required from non-upper management positions this year. Management does not understand Agile development process. Groups that are not close friends of upper management are let go even if their solutions are better than constantly failing software of existing groups.

    Advice to ManagementAdvice

    Fire management which keeps promoting incompetent friends to higher positions despite consistently bad performance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    No encouragement. No advancement. No raises. No incentive. No communication.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL

    Pros

    Employment and a paycheck to survive.

    Cons

    Management does not communicate with employees and when they do, they lie. Management shares nothing. They will lie to your face about everything - even something as simple as the relocation of your desk from one side of the room to the other. In my division, employees have not had a raise in 8 years, yet senior management gets annual raises and large, quarterly bonuses while everyone else gets nothing. Silent work environment since everyone is so miserable. There is plenty of money to go around because senior management, along with their families, are annually sent to Hawaii for an all expenses paid vacation while everyone else is told there is no money in the budget for raises. The reason management gives for refusing to give employees a cost of living increase is because "the cost of living might decrease and employees would have to return the money to Xerox". This company only rewards senior level management and, even they are expected to take one-week furloughs without pay multiple times per year.

    Advice to ManagementAdvice

    Everyone knows about the Xerox annual free Hawaiian family paid vacations given to senior management. Everyone knows about the bonuses given to senior management. Everyone knows about the raises given to senior management. Moral is non-existent. There is no focused goal for this company or reason for employees to remain loyal to Xerox aside from desperation and the fear of unemployment.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    The worst at communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Charlotte, NC
    Current Employee - Customer Service Representative in Charlotte, NC

    Pros

    Decent schedule. Chances for overtime. Haven't worked for the company long enough to have more pros. Was outsoured by Sprint to Xerox in June 2014.

    Cons

    In my two months as Xerox employee, I have had a poor experience. Lack of communication from customer service reps and managers. I mean you can talk to them, but talking to a wall would net more results and anwsers. Have had a late or incorrect paycheck twice (2 months) which get corrected on their time table. Overtime is plentiful due to layoffs/reps quiting. Was offered $10 gift card to work 3 hours overtime on top of my salary. Cool, yes. But desperation is a stinky cologne.

    Advice to ManagementAdvice

    As stated before, talking to a wall would be better. I know outsourcing call centers is a new thing for Xerox, but quantity will never trump quality.

    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Call Center Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV

    Pros

    There are very few Pros to working at Xerox. It paid the bills in this tough economy. The co-workers are generally helpful and kind as long as you avoid the few bad apples that are bound to show up in any workplace. There are a few good Leads(helpers) if you are lucky enough to have them around for your shift.

    Cons

    The system we supported was constantly down and there was little concern or support from management to give us the tools we needed to provide the service they hired us for. The time you are given to complete a call must have been cooked up by Ebenezer Scrooge himself. When things went wrong, all of the heat falls to the worker bees and we were just expected to adapt which means anything up to and including lying to the callers. There are no benefits if you are a contract worker so Xerox gets ZERO stars for this. That fact it is especially greedy and borderline evil because Xerox had the contract to provide health care support services for Nevada for the ACA. I say HAD because they lost the contract due to many of the problems with the system described here. If that is not bad enough, once you work through a long week dealing with irate callers, poor management, and broken systems, you are sometimes called upon to perform mandatory overtime so work life balance is not a priority to these people. If they would improve their work environment, they would be able to keep more workers for longer and wouldn't have to press those who haven't escaped yet into service on their off time. I would only recommend this job as a last resort, if you land it, expect to be paid about $14 an hour and do your best to look for another job.

    Advice to ManagementAdvice

    Treat employees as people. Provide them with the proper tools to do the job. If the system isn't working properly, stop making it seem as it is the worker's fault. We support the system we did not create it. That would probably be a good idea the next time you people design a system. Include the front line workers in your design process. In the end you probably wont listen because you don't really care. As far as you are concerned as long as you are getting paid lost contracts mean nothing to you. Keep it up though I pretty sure there has to be some company out there with the resources and culture to keep their client happy and keep their contract and employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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