Xerox Reviews

Updated June 30, 2015
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2.5
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Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
1,240 Ratings

Pros
  • There is a great work/life balance (in 118 reviews)

  • Most positions allow some sort of work-from-home or telecommuting (in 60 reviews)

Cons
  • There are no raises even with outstanding reviews (in 96 reviews)

  • Work/ life balance doesn't exist at the management levels (in 36 reviews)

More Pros and Cons

2,487 Employee Reviews

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  1. Terrible place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Los Angeles, CA
    Former Employee - Technician in Los Angeles, CA

    I worked at Xerox (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None. This place is terrible!

    Cons

    No regard for it's employees! Distribution centers are like sweat shops!!!!! Avoid working here at all costs!!!

    Advice to Management

    Don't play favorites!


  2. Xerox

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Healthcare Agent in Norwalk, CT
    Former Employee - Healthcare Agent in Norwalk, CT

    I worked at Xerox (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Monday through Friday schedule was great
    8:30-5 schedule

    Cons

    Very unorganized.
    Showed favoritism towards some employees.
    No promotion or growth within the company.

    Advice to Management

    Clean out house and start over with very professional people.


  3. Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Some staff have the ability to work from home, depending on their position. Some flexibility with work hours.

    Cons

    Upper management is not informed enough to make the decisions they do. No pay increases for several years at a time. Constant threat of jobs being sent offshore.

    Advice to Management

    Treat people with respect instead of just an object that completes work each day. Manage your business in such a way that you don't have to rely on offshore labor to scrape by with any profits.


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  5. Worst work place ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Raleigh, NC
    Former Employee - Customer Service Representative in Raleigh, NC

    I worked at Xerox full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Nothing good about it. There is nothing good about it. You are being monitered by a bunch of people. Each one gives you orders. You feel that you are a tennis ball being hit by the customersfrom one side and by managementfrom the other side. This place will make you lose your confidence.

    Cons

    Stay away from this place. Terrible place to work. Too much stress and pressure. Training is very weak. Most of the co workers are ignorant. You will feel humiliated.

    Advice to Management

    New management needed. Management does not care about employees. They say that they will improve things but nothing is done.


  6. Going downhill

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in London, England (UK)
    Former Employee - Sales in London, England (UK)

    I worked at Xerox

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Really great people
    Access to an amazing repository of training material.
     25+ days holiday as standard
    still have some benefits

    Cons

    The majority of middle management are stale which results in demotivated staff and little or no opportunity to progress.
    awful pay unless you threaten to resign and even then it takes an age and there are broken promises.
    UK Leadership style is from the 70's - aggressive
    blame culture
    "that's not my job" culture

    Advice to Management

    Don't treat people like they're dumb,
    quash rumours, be open and honest
    show some direction as the last 5 years have been a shambles - the print market is dieing, you must change art a faster rate than your currently achieving.


  7. Definitely a Temporary Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Federal Way, WA
    Former Employee - Anonymous Employee in Federal Way, WA

    I worked at Xerox

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    the pay is decent for someone who has no responsibilities, unlimited overtime

    Cons

    the mandatory hours required to work for over time, management

    Advice to Management

    Get to know your workers better


  8. Stay away from this horrid place.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are none, I'm sorry. Simply a paycheck.

    Cons

    Ten minute breaks, can't have a scrunchie or anything on the desk , no more than 30 second aftercall. You have to put stuff in lockers but there is a waiting list ...so I walked to my car to get my purse ,tada points added for logging in to system late even when computer messing up and in nesting. One of the worst call centers I ever worked at in my life ,your treated like a slave,I'm not joking.

    Advice to Management

    They are a third party outsource ,I'm sure they don't care.


  9. XLS, Good for the first year or two

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst
    Current Employee - Data Analyst

    I have been working at Xerox full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great e-discovery experience, acceptable salary with overtime available.

    Cons

    Terrible management and leadership, unqualified co-workers, very high turnover.

    Advice to Management

    Take a leadership course/training, learn how to motivate and retain employees, don't promote/hire unqualified candidates.


  10. Customer Service Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I have nothing positive to contribute about Xerox.

    Cons

    Low salary for expected work
    Poor work environment (did not provide safety procedures)
    Non-disclosure of work requirements
    Lack of professional employees conducting trading and on management team

    Advice to Management

    Please be aware of how your management team treats your employees.


  11. Communication Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    remote work, good work life balance

    Cons

    poor management, pay is well below average, expensive medical

    Advice to Management

    pay your employees what they are worth



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