Xerox Reviews

Updated October 31, 2014
Updated October 31, 2014
1,863 Reviews
2.4
1,863 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
987 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 115 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 59 reviews)


Cons
  • No raises in years, upper management gets richer while everyone else suffers (in 92 reviews)

  • Work-Life Balance does not exist because you don't get any life to balance against work (in 33 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Large Multi-Nationals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support Specialist in Telford, England (UK)
    Former Employee - Tech Support Specialist in Telford, England (UK)

    I worked at Xerox full-time (more than 3 years)

    Pros

    Senior Management are now aware of the issues beset by a large Multi-National and are in the process of rectifying.

    Cons

    I worked for Xerox IT in the UK which was an amalgamation of lots of other companies with disparate systems and processes. This can be frustrating at times to achieve anything.

    Advice to ManagementAdvice

    Nothing- they have realised the issue and are addressing it.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    xerox call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Cary, NC
    Former Employee - Customer Care Representative in Cary, NC

    I worked at Xerox full-time (more than an year)

    Pros

    very easy to get the job. various departments and companies within Xerox.
    If you have good attendance and a desire to move up, you can become a supervisor.

    Cons

    The management is unskilled and unprofessional.
    Things like earned leave, vaction, sick time, raises, bonuses are
    rarely distributed.

    Advice to ManagementAdvice

    Develop a positive company culture for employees to follow.
    Reward those with excellent skills.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Service Delivery Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Delivery Manager
    Current Employee - Service Delivery Manager

    I have been working at Xerox full-time (more than 10 years)

    Pros

    Great work-life balance and flexibility

    Cons

    No employee developments plans or raises

    Neutral Outlook
    No opinion of CEO
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  5.  

    Xerox needs and overhaul. Forget managed print and move on to something meaningful...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive
    Current Employee - Sales Executive

    I have been working at Xerox full-time (more than 3 years)

    Pros

    Great people to work with. Also great customers. Love my job and it is a good company with some archaic infrastructure that is in desperate need of an overhaul.

    Cons

    Industry is declining rapidly and competitors are giving away equipment and maintenance at less than half the cost of Xerox. In bidding wars Xerox is not very willing to budge without an act of congress. Internal processes get in the way of success and comp plan provides for charge backs and sales reversals which are very demotivating.

    Advice to ManagementAdvice

    Once commission is paid don't take it back in the form of cancels. Losing to the competition is our penalty. Cancels are the companies fault for not bending on pricing and having nothing to do with the ability of the salesperson. Xerox is slowly leaching away footprint to the competition with rigid pricing requirements.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Good company, overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Associate in Portland, OR
    Former Employee - Client Associate in Portland, OR

    I worked at Xerox full-time (more than 5 years)

    Pros

    I worked in a casual environment without managers that hover. I was trusted to do my job and keep our client satisfied.

    Cons

    I got stuck into a position that I didn't get hired for. I started as an admin assistant. I was assigned to a new position for business politics' sake. I made the best of it.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Xerox sucks

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Pros

    really nothing going on for Xerox today

    Cons

    really everything is wrong for Xerox today

    Advice to ManagementAdvice

    find something else to do with your lives

  8.  

    Good First Job, You will learn a lot in a short space of time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Unspecified in Barcelona (Spain)
    Current Employee - Unspecified in Barcelona (Spain)

    I have been working at Xerox full-time (more than an year)

    Pros

    - Opportunity to learn
    - Growth (albeit without the salary)

    Cons

    - Salary Freeze, Unless you are very lucky, expect to have the same salary in 5 years time...
    - Poor location
    - Poor employee retention
    - Unrealistic goals & false promises
    - No incentives
    - Bureaucracy and processes in place to keep you in the same place when you started

    Advice to ManagementAdvice

    - Promote from within
    - Retaining employees costs less
    - Improve professionalism
    - Use the resources that you already have at the company

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox

    Pros

    Loved my co-workers & immediate supervisor

    Cons

    Too many to list. Requesting any time of is near impossible. Systems never work & you just have angry customers all day long.

    Advice to ManagementAdvice

    Allow your employees to request time off more than 2 weeks in advance.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Used to be a good place to work at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Anchorage, AK
    Current Employee - Anonymous Employee in Anchorage, AK

    I have been working at Xerox full-time (more than 10 years)

    Pros

    Don't really know anymore. Loved coming to work. Stayed on without a raise because I loved my job and my supervisor is terrific

    Cons

    I used to love coming to work everyday because it was a pleasant place to work. I loved my job, not so much anymore. Too much politics. No raise in eight or more years.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Good company for all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Bangalore (India)
    Former Employee - Senior Software Engineer in Bangalore (India)

    I worked at Xerox full-time (more than an year)

    Pros

    Flexi timings..Good perk..Good management
    Work life balance is better as compared to other companies

    Cons

    Career growth is little less as compared to market standard. however its not that bad..
    i loved this cmp.

    Recommends
    Positive Outlook
    Approves of CEO

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