Xerox
2.6 of 5 1,551 reviews
www.xerox.com Norwalk, CT 5000+ Employees

Xerox Reviews

Updated Jul 8, 2014
All Employees Current Employees Only

2.6 1,551 reviews

                             

29% Approve of the CEO

Xerox Chairman and CEO Ursula M. Burns

Ursula M. Burns

(835 ratings)

31% of employees recommend this company to a friend
1,551 Employee Reviews
in

Review Highlights

Pros:
  • "Work/Life Balance - Strict 9-5 job, with the opportunity to work from home"
    in 95 reviews
  • "Current manager is outstanding and the ability to work from home is a pleasure"
    in 49 reviews
Cons:
  • "No raises for over 5 years, I TRULY CANNOT UNDERSTAND WHY I STILL WORK HERE"
    in 89 reviews
  • "Most upper management have received salary increase over the last 6 years but staff has not"
    in 62 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
    • Work/Life Balance
           
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    • Disapproves of CEO

     

    The worst place to work in the world (ACS now Xerox)

    Hardware Engineer (Current Employee)
    Beaverton, OR

    ProsManagement is so incompetent that you can basically get away with murder (not sure if this is a pro)

    ConsManagement is incompetent
    no raise in 8 years (company wide for former ACS employees)
    20% pay cut after 14 year

    Advice to Senior ManagementConsider listening to your employees, there's a reason the best ones are leaving in droves.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Meh

    Anonymous Employee (Former Employee)

    ProsDecent pay, ample opportunity for theoretical bonuses.

    ConsStressful work, outdated technology, seemingly inept technical staff.

    Advice to Senior ManagementGet with the times.

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    Great and big company under challenged leadership and many layers of irrelevant and seemingly uncaring middle management

    Market Development (Former Employee)
    New York, NY

    ProsThe Xerox name will open many doors because people are curious about what ever became of it. Because the corporation is so big, a lot of mediocre and under-performers can and do hide in middle management legacy positions.

    ConsSince the latest CEO, the advertising has not been very effective in communicating to the public (and to other major corporations within strategic verticals) the truly amazing things that Xerox is now offering. Middle management within the company has no lateral communication or understanding of the full corporate offering, and is of no help in directing employees to Xerox corporate solutions for their customer's needs and desires.

    Advice to Senior ManagementCare more for your customer's needs than your own when breaking into new markets. Try to understand customer's motivations and needs. Put more 'feet on the street' and learn how many millions in possible revenue your are not even trying to discover from your existing customers.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    One of Choice

    Anonymous Employee (Current Employee)

    ProsHigh Basic Salary
    Work Balance
    Near malls
    n/a
    n/a

    ConsLow Allowance
    Health card not good
    n/a
    n/a
    n/a

    Advice to Senior ManagementNeed to evaluate benefits.

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    • Culture & Values
           
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    Employment experience

    Mechanical Engineer (Current Employee)

    ProsGreat smart coworkers. Flexible hours and decent benefits. Convenient location in suburbs. Opportunity for patenting ideas supported by excellent intellectual property framework.

    ConsNo upward mobility, too many managers and not enough working engineers or technicians. Reliance on temporary contract help and no long term commitment to engineering. Way too top heavy with senior management. So much Multitasking that you are behind before you start something new.

    Advice to Senior ManagementPeople are not given opportunity to grow their careers because senior management wants to keep good engineers and technicians in their established roles.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    • No Opinion of CEO

     

    Service Delivery Manager

    Service Delivery Manager (Former Employee)
    Secaucus, NJ

    ProsAbility to work from home and be with family. Good online tools and training. Nice coworkers.

    ConsNo raises, no bonuses, furloughs and lies from upper mgmt. Complaints to Sr management lands on deaf ears. Most concerned w the bottom line at the expense of their US employees. Upper management works US employees so hard and no rewards.

    Advice to Senior ManagementXerox HR Services is going to collapse unless you invest in your US employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Not Great...

    Services & Solutions Executive (Current Employee)

    ProsThere are some really great people that work here. Pretty flexible schedules, and the ability to control your workday.

    ConsInternal processes are absolutely terrible. Too many agents and partners saturating the market. Too many people have been there for a long time and are very set in their ways. Training was a joke.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    Just like all other 3rd parties

    Customer Care Representative (Current Employee)
    Charlotte, NC

    Prosschedule but even then you get burnt out

    Conswhen they bought sprint center in charlotte no supervisor knew what was going on.

    Advice to Senior Managementthey won't listen

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    company review

    Associate (Current Employee)
    Noida (India)

    Proswork envirnoment gr8 along managment
    us culture alongwith discipline is gr8

    Conssalary hikes improper ,shud b improved

    more friendly work ethics & envirnoment.

    Advice to Senior Managementna

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    • Disapproves of CEO

     

    My first 9 years were good but the rest were not. Part was due to the economy and part to the idiot sales force.

    Anonymous Employee (Former Employee)

    ProsExcellent benefits in the beginning.

    ConsNo compassion from higher management

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Glassdoor is your free inside look at Xerox reviews and ratings — including employee satisfaction and approval rating for Xerox CEO Ursula M. Burns. All 1,551 reviews posted anonymously by Xerox employees.