Xerox Reviews

Updated March 26, 2015
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Employee Reviews

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  1. Corporate America

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Deputy Manager in Boston, MA
    Current Employee - Deputy Manager in Boston, MA

    I have been working at Xerox

    Pros

    Fast paced environment. Can grow through Xerox U.

    Cons

    No yearly raises, As in most long standing corporations, profits are pushed to shareholders rather than employees. Benefits are not the best, holidays per year are shortened to 5. No paid maternity leave.

    Advice to ManagementAdvice

    There is little regular management can do, as they are under extreme pressure to keep costs low. The upper echelon needs to get back to caring about employees, employee retention, quality of life. Not just numbers.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. AHA Program

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Assistant in Raleigh, NC
    Current Employee - Customer Care Assistant in Raleigh, NC

    I have been working at Xerox full-time (less than a year)

    Pros

    - Great benefits
    - Solid pay (Up to 17/hr)
    - Work from the comfort of your own home
    - Provided w/ iMac and peripherals to work

    Cons

    - Serious lack of communication and misinformation. Very disorganized.
    - Poor attitudes from senior staff
    - Seems not to care much about its employees either way; Many have awful outlooks and attitudes, but have been there for several years.

    Advice to ManagementAdvice

    First of all, I recommend having a better training program. The 3 week program currently used simply does not work. The training portion is excellent, however, the mentoring sessions are not so good. You either get paired with someone you connect with and is willing to show you the ropes, or you get someone that doesn't follow the rules themselves and teaches you that its all good to slack off. Second of all, the lack of communication is disturbing at times... Ask seven people how to handle one thing and they'll all give you seven different answers. Your tools are highly outdated, and make the job that much more impossible and rigorous to manage. Lastly, the criteria for bonus pay isn't clearly communicated, and there does not seem to be a way to tell if you're qualifying for it.

    Doesn't Recommend
    Neutral Outlook
  3. Call center Supervisor Washington

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Seattle, WA
    Former Employee - Supervisor in Seattle, WA

    I worked at Xerox

    Pros

    Nice people everyone helps each other, work life balance is good, The Job itself is easy for me. The Operations Managers are great, benefits are good and pretty standard. Good place for youngsters to start up their careers.

    Cons

    Low pay
    No Job Security
    Some supervisors love firing people instead of doing their job and coach them.
    Training is mediocre
    Lack of direction
    Lack of transparency from the management
    Some Supervisors make more than other that actually do their job

    Advice to ManagementAdvice

    Get to know your people and stop looking at them like numbers, Corporate office has no clue on the actual situation so do not let them dig deep into your business. Advice OM's grow some balls and step up to your boss including the clients.

    Ursula Burns and our Director (Dave W.)? Never felt their presence other than spam mails, Dave only comes in when he will fire someone, and it took him 8 months to approve Supervisors salary increase from $14/hour to $16/hour

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful

    Not the company it was

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Operations Manager
    Former Employee - Account Operations Manager

    I worked at Xerox full-time (more than 10 years)

    Pros

    Great people
    Still a lot of learning opportunity

    Cons

    Less benefits each year
    No raises in over 5 yrs.

    Advice to ManagementAdvice

    Focus on improvement in morale at the level of those who interact daily with the customer base.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. Ok if you just need a job for now and are looking for better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Webster, NY
    Current Employee - Customer Service Representative in Webster, NY

    I have been working at Xerox full-time (less than a year)

    Pros

    You can get a lot of overtime.

    Cons

    Low pay if you only work 40 hrs and the co-workers and work atmosphere are very ghetto or low class, unprofessional and inconsiderate to others taking calls. No real career opportunity or advancement. They try to promote that you can move up quickly to be a supervisor or senior agent or trainer however you will still be making the same amount of money. No one makes more than $11-12/hr and they only start you off at $10. You will not be compensated for your advancement

    Advice to ManagementAdvice

    Need to have agents cut down on outside conversations while on the production floor. Customers complain that there's too much background noise and it sounds like a party. Also need to hire people with proper English speaking and pronunciation skills and an overall more professional demeanor and attitude. Better compensation for those who want to advance. No one makes more than $11-12.50/hr and they only start you off at $10.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful

    Good company but has been major shift over the past 10 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Fort Worth, TX
    Current Employee - Analyst in Fort Worth, TX

    I have been working at Xerox full-time (more than 10 years)

    Pros

    Been lucky to be there so many years.

    Cons

    Just like many others, outsourcing for cheaper wages.

    Advice to ManagementAdvice

    Stay loyal to the US workers and new college educated kids coming out looking for jobs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. Lots of chances to expand your skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Supervisor in Sandy, UT
    Former Employee - Customer Care Supervisor in Sandy, UT

    I worked at Xerox full-time (more than a year)

    Pros

    I liked the non-stop flow of work and team spirit to get the job done.

    Cons

    Depending on the project the pay rate is lower than the industry standard. Be sure to ask about pay increases before accepting the job offer.

    Advice to ManagementAdvice

    Be sure to treat all employees the same across the country. Some sites work harder and have way better work ethic but are not compensated for their efforts or even acknowledged. The favorites game has no place in a professional work setting. Employees should be rewarded for their efforts and talents, but not for skewed numbers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. Working In The Disability Insurance Field

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Pros

    After 9 years, I'm the best in my department.

    Cons

    After 9 years, my wages along with those of everyone else haven't changed.

  10. 1 person found this helpful

    Decent Environment and pay was decent with Commission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Program Manager in El Paso, TX
    Former Employee - Technical Program Manager in El Paso, TX

    I worked at Xerox full-time (more than 5 years)

    Pros

    I like that everyone wants to help you from a management stand point. I also enjoy when team moral is high everyone is involved.

    Cons

    Too many issues with management not knowing the options available to decrease issues with attrition and not taking responsibility for the issue.

    Advice to ManagementAdvice

    Look at who you are keeping versus who you are pushing out .

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful

    Xerox Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Transition Manager
    Current Employee - Transition Manager

    I have been working at Xerox

    Pros

    Great experience and learning was central to success

    Cons

    much less personal than earlier times

    Advice to ManagementAdvice

    move away from box driven approach to business and embrace services-led mantra at grass roots level; have compensation drive that approach v box-led comp plan

    Recommends
    Negative Outlook

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