Xerox

  www.xerox.com
  www.xerox.com

Xerox Reviews

Updated December 17, 2014
Updated December 17, 2014
1,952 Reviews
2.4
1,952 Reviews
Rating Trends

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Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
1,028 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 118 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 60 reviews)


Cons
  • No raises in years, upper management gets richer while everyone else suffers (in 96 reviews)

  • Work-Life Balance does not exist because you don't get any life to balance against work (in 36 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great co-workers, not so great management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox

    Pros

    -I was able to work with great people with an emphasis on teamwork.

    Cons

    -Management approves processes before they have been tested.
    -Poor work/life balance.
    -Suggestions are not taken seriously by management.
    -Empire building from manager is more important than developing skills in team members.
    -Little to no training.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 8 people found this helpful  

    Services group is becoming the Service Merchandise of the consulting market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox full-time (more than 3 years)

    Pros

    Supports virtual work
    Health plans of high quality and good value
    Finds excellent client facing billable employees

    Cons

    No work life balance.
    Complete home office expense born by employee
    Supervisors/managers do not have functional knowledge of work being sold to clients
    While the management structure has been flattened, there is still too much (managerial/support) overhead (80+% of bill rate to client)
    ACS/Xerox Learning Services is moving away from Learning Consulting [which they were good at] to Staff Augmentation [which they are not good at]

    Advice to ManagementAdvice

    Start cutting the accounting management and staff. They have created a condition within Xerox where it is impossible to argue with spreadsheets, no matter how inane of insane the rationale would be when applying an 'average person' standard to the outcomes of the decisions.

    The company is using metrics and analytic for decision making that is detrimental to the source of their income, the billable employee. It is creating a demand for non-billable employees (overhead) to further find cost savings that result in the elimination of the local billable resource in lieu of an off-shore resource, but no real reduction in the managerial/support structure.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Very Unorganized and low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Training and Development in El Paso, TX
    Former Employee - Training and Development in El Paso, TX

    I worked at Xerox full-time (more than 5 years)

    Pros

    Good people and bright individuals

    Cons

    Low pay and no raises. Company use to match 401k and stopped doing that as well. Worked there 5 years and no raise the whole time even though i was promised a raise.

    Advice to ManagementAdvice

    Get organized and give credit where credit is due

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Constantly gives more responsibilities without rewards. Demoralizing no raises or cost of living adjustments in 5 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time (more than 5 years)

    Pros

    Most employees are great to interact and work with. Good telecommute policy with flexible schedule

    Cons

    Having to deal with the cookie cutter mentality of some employees as more and more jobs are being sent offshore

    Advice to ManagementAdvice

    You should value employees more, remember these are people who have to live in the same world you do. Do not be greedy.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Poor HR, training coordination, and deleterious Union integration

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Chemical Process Specialist EA Toner Plant in Webster, NY
    Current Employee - Chemical Process Specialist EA Toner Plant in Webster, NY

    I have been working at Xerox full-time (more than an year)

    Pros

    Not a very taxing job, lots of down time

    Cons

    Long hours 4x12 , rotate days and nights rapidly.
    Union destroys work efficiency and teamwork capacity
    HR is awful, Benefits are all directed to india
    Again, union is terrible - chemical process specialists should not be unionized
    No positive outlook, no job movement

    Advice to ManagementAdvice

    No work-life balance, no personal growth, low perks.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    xerox call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Cary, NC
    Former Employee - Customer Care Representative in Cary, NC

    I worked at Xerox full-time (more than an year)

    Pros

    very easy to get the job. various departments and companies within Xerox.
    If you have good attendance and a desire to move up, you can become a supervisor.

    Cons

    The management is unskilled and unprofessional.
    Things like earned leave, vaction, sick time, raises, bonuses are
    rarely distributed.

    Advice to ManagementAdvice

    Develop a positive company culture for employees to follow.
    Reward those with excellent skills.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    A Company In Transition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Los Angeles, CA
    Former Employee - Manager in Los Angeles, CA

    I worked at Xerox full-time (more than 10 years)

    Pros

    Career opportunities, a great iconic brand, good pay.

    Cons

    Xerox is struggling with the transition from a hardware provider to a services provider. The culture in this company is broken due to poor acquisitions and subsequent in-fighting at senior levels. The focus has gone from building customers for life to chasing customers for this quarter, or month, who are then forgotten. Poor execution is resulting in loss of major contracts and lawsuits. People development, management development, benefits are gone or radically reduced. There have been significant layoffs and continual reorganizations.

    Advice to ManagementAdvice

    Fumbling the future, again? Senior management needs to understand that being tough does not equate to business results. The company needs a new identity and all employees need to be pulling in the same direction. Employees need to be developed and rewarded. Customers need to be valued and grown. Management candidates at all levels need to be properly screened and developed. This is a long-game strategy and unfortunately, Xerox seems filled with people at the senior levels who only seem interested in what it means for them today.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    Xerox use to be a great company to work for there were many growth opportunities. When it comes to document solutions they are second to none.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Xerox full-time (more than 10 years)

    Pros

    They had a very good training program at all levels. For the most part they always tried to do the right thing for the employee.

    Cons

    They seem to be stuck in a dwindling industry. They are trying to reinvent themselves with other types of business solutions. While this is happening the are forced to layoff many people. With that stagnant growth pattern it would make it a very difficult place to establish a career.

    Advice to ManagementAdvice

    Try getting into the smartphone and mobile apps industry for another business segment. I would not try selling device but making smartphones better with document migration and other documents solutions

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Bad Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Workforce Analyst in Lexington, KY
    Current Employee - Workforce Analyst in Lexington, KY

    I have been working at Xerox full-time (more than an year)

    Pros

    As an hourly employee, I do get paid overtime for the extra work I do. Also, it's a big name company that is in a lot of places.

    Cons

    Promotions come almost exclusively in duties. Don't expect a big pay increase or change in title. Even when it does come, it takes months to process. Only focused on the customer service part when it has an effect on financials.

    Advice to ManagementAdvice

    Treat your employees better

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Lots of work and not enough pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Pros

    There's lots of training which is good. They meet with you one on one to discuss what you can work better at.

    Cons

    Not enough pay but you'll get more work added. The policies constantly change. They don't really stand by your side when you make a mistake.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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