Xerox

  www.xerox.com
  www.xerox.com

Xerox Reviews

Updated November 26, 2014
Updated November 26, 2014
1,916 Reviews
2.4
1,916 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
1,013 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 115 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 59 reviews)


Cons
  • No raises in years, upper management gets richer while everyone else suffers (in 92 reviews)

  • Work-Life Balance does not exist because you don't get any life to balance against work (in 33 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Big company with no care for it's customers or employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Redmond, WA
    Current Employee - Customer Service Representative in Redmond, WA

    I have been working at Xerox full-time (more than an year)

    Pros

    Almost none. Nope, none at all.

    Cons

    Poor work-culture. Incompetent management. Terrible, any MBA would literally puke themselves while there.

    Advice to ManagementAdvice

    You can't be this bad and last long term no matter how big you are. Shape up or get ready to be history.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Off course, rudderless, and a visionless captain.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox

    Pros

    Salaries are still competitive, lots of locations around the country, and there are some good people still left.

    Cons

    Management is increasingly clueless and immune to being held responsible for bad business decisions on their watch. Suffering from a major lack of new blood and ideas.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Horrible company culture!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Federal Way, WA
    Former Employee - Customer Service Representative in Federal Way, WA

    I worked at Xerox full-time (less than an year)

    Pros

    There were some genuinely good people working there. Paid training for six weeks was great.

    Cons

    The trainer they had in TBay was beyond unprofessional and treated his trainees as if they were total trash. I was threatened a write-up because I forwarded a customer to a different department. They TOLD me to do it. Then said I could have handled it myself. When I asked how I should have solved the problem, it took THREE different trainers to attempt to find the answer. That was the final straw for me. Never mind the breaks that are not even long enough to use the restrooms.

    Advice to ManagementAdvice

    Treat your employees like they are humans.

    Doesn't Recommend
    Negative Outlook
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  5.  

    Immediate Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Houston, TX
    Former Employee - Customer Care Representative in Houston, TX

    I worked at Xerox full-time (less than an year)

    Pros

    There is a base pay, if you sell you get points, those points add up for incentives. You get paid more for coming to work daily and not missing any days.
    Training is 3 to 4 weeks.

    Cons

    Work environment
    You don't always get paid for all incentives
    Poor management
    System issues
    If you don't meet sales goals, they let you go that's why they're always hiring

    Advice to ManagementAdvice

    Clean house start fresh with new management

    Doesn't Recommend
    Approves of CEO
  6.  

    Fired after maternity leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounting in Dallas, TX
    Former Employee - Accounting in Dallas, TX

    I worked at Xerox full-time (more than 3 years)

    Pros

    No real pros other than working from home some times.

    Cons

    Will work you into the ground. Forced to work 12-16 hour days even though I was salary. I went out on maternity leave and on my VERY first day back, I was told my job was being done by someone else, so goodbye. Horrible company and I'm ashamed to say I worked there.

    Advice to ManagementAdvice

    None...they don't care anyway.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Horrible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Portland, OR
    Former Employee - Customer Service Representative in Portland, OR

    I worked at Xerox full-time (less than an year)

    Pros

    having money is important, so if there is no other way to get it, they will give you a, very small, paycheck.

    Cons

    horrible hours, no human decency (if you have a death of a relative you can get fired, you are sick, you can get fired, YOU don't matter, they just need bodies in the chairs), you get yelled at all day and you can't do anything about it.

    Advice to ManagementAdvice

    Better pay, more employee appreciation, some actual ability to help the customers your employees deal with all day.

    Recommends
    Negative Outlook
    Disapproves of CEO
  8.  

    Confused company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in New York, NY
    Current Employee - Director in New York, NY

    I have been working at Xerox full-time (more than 8 years)

    Pros

    Name recognition, pays management well

    Cons

    Confused company with weak management

    Advice to ManagementAdvice

    Clear your dead wood managers

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Overtime or nothing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Colorado Springs, CO
    Former Employee - Customer Service Representative in Colorado Springs, CO

    I worked at Xerox full-time (less than an year)

    Pros

    Decent pay.
    Helpful coworkers.
    At least you get a half-hour lunch.

    Cons

    Condescending management prefers to threaten with disciplinary action rather than help understand requirements.
    Complete lack of support for representatives.
    Atmosphere wildly contradictory to what was presented in training.
    Emphasis on stats over actually helping the customer.
    Intrusive reminders about corporate nitpicks while attempting to assist customers.
    Utterly unintuitive, almost nonnavigable Verizon computer system.
    Mandatory overtime.
    No downtime during the day, apart from short, strictly regulated breaks.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Worst place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time (more than 10 years)

    Pros

    All of the pro's have been thrown out the door. It's the only company that gets pissed you came in to work.

    Cons

    No raises in over 6 years. Basically I'm on a fixed income. The company has adopted a metric system which rates and scores your performance on a daily basis. We are constantly reminded with daily emails of what we failed to do the previous day. We are punished for repairing the equipment. Which is what the job requires. Imagine coming to work and turning on you computer only to be reminded the cost of the electricity to turn on the computer. Also, the cost of replacing the monitor, keyboard and mouse to to wear and tear. Imagine your job is to compile data for a report. You have to provide the report on paper, not any form of electronic device due to the cost of the electricity to run those devices, and the cost of wear and tear on those devices. You have to provide a printed report to 10 people for a meeting. Your manager pulls you aside and tells you you wasted toner and paper, which cost money.

    Advice to ManagementAdvice

    The daily metrics mean absolutely nothing to those whom which you apply them. You have strayed away form what made the company a great place to work. Your obsession with the daily metrics is unnecessary, it's border line mental. You might want to start seeking psychiatric care for the obsession.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time

    Pros

    Nothing is good about Xerox

    Cons

    Insurance, management, growth, and salary

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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