Xerox Reviews

Updated October 18, 2014
Updated October 18, 2014
1,825 Reviews
2.4
1,825 Reviews
Rating Trends

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Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
971 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 112 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 58 reviews)


Cons
  • No raises in years, upper management gets richer while everyone else suffers (in 115 reviews)

  • Work-Life Balance does not exist because you don't get any life to balance against work (in 33 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    The Company has plentiful opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time (less than an year)

    Pros

    Great Pay. Schedule Bids. Advancement within the Company

    Cons

    Poor Management.Long Hours. Overtime Required

    Recommends
    No opinion of CEO
  2.  

    The Colorado Springs location is ran like a frat party.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Supervisor in Colorado Springs, CO
    Current Employee - Customer Care Supervisor in Colorado Springs, CO

    I have been working at Xerox full-time (more than an year)

    Pros

    Workforce does an amazing job.

    Cons

    I think I need a bigger space! Everyone in upper management are best buds. All the way from the GM, to the Senior Op's Manager, to the entire Op's team. There is absolutely no professionalism on this site what so ever. I could go for days about this topic. The Op's team will curse and yell at the supervisors while we are assisting other reps and somehow this is exceptable. They play offensive music and refuse to change it no matter what. The supervisors yell at each other so loud that the reps have to apologize in their calls. Oh and my favorite is our jobs are dangled over our heads to keep us at the op's teams beacon call.

    Advice to ManagementAdvice

    My advice to senior management is to value the management that put forth the effort to pull those metric you thrive to bonus from. A hostile environment will not drive results, it will result in fails. Your strategy has been to fire reps when they fail to meet those results, but you are just creating this cycle of doom. My advice is to get some management that understands professionalism. That understands that you praise on the floor and reprimand in private. That you value you work environment, and employee's....My God look at the filth you allow us to work in. It cool tho look at your princess tower.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Like working on the Titanic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MPSE in Portland, OR
    Current Employee - MPSE in Portland, OR

    I have been working at Xerox full-time (more than 10 years)

    Pros

    Its over! The transition to services led is natural since no one was interested in buying the inflated hardware.

    Cons

    Selfish managers who do anything to save their skin, but develop their people.

    Advice to ManagementAdvice

    Enjoy trying to make your numbers when you're best people keep leaving and you're stuck with constant turn over.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Biggest mistake of my career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Security Engineer in Oakbrook Terrace, IL
    Former Employee - Security Engineer in Oakbrook Terrace, IL

    I worked at Xerox full-time (more than an year)

    Pros

    They pay on time and could be a good place for a college graduate to go for experience.
    Although the moral is very low throughout the company there are pockets of very talented people working there.

    Cons

    Incompetent management that believe that the way to succeed is to berate their people and over work them with no concern for their families or personal lives.

    Advice to ManagementAdvice

    You have good people working for you. Give them a chance to succeed.

    Doesn't Recommend
    Disapproves of CEO
  6.  

    Happy that I left

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Wilsonville, OR
    Former Employee - Anonymous Employee in Wilsonville, OR

    I worked at Xerox full-time (more than 10 years)

    Pros

    The people that I worked with were incredible. For the majority of the time that I worked at Xerox everyone cared about the products that we were producing and wanted the company to be successful. In the last few years, that started to change. It started to be about the bottom line, and nothing more. I had some amazing managers to learn from.

    Cons

    The employee morale was very low around the time that I left. No raises, no employee appreciation by higher management. If a manager wanted to show appreciation for their direct reports, they had to pay for it out of their own pocket. I saw where long time employees were laid off and then hired back as contractors. Just a general disrespect for the workers.

    Advice to ManagementAdvice

    Employees should be treated like assets instead of expenses.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Xerox

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time

    Pros

    the people are great and work together as a team

    Cons

    no raises in 7 years

    No opinion of CEO
  8. 1 person found this helpful  

    Transition to the new services lead company continues to be challenging...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Dayton, OH
    Current Employee - Operations Manager in Dayton, OH

    I have been working at Xerox full-time (more than 10 years)

    Pros

    Work-life balance, flexibility, interesting and engaging clients

    Cons

    Compensation, advancement, focus on its people

    Advice to ManagementAdvice

    Our strategic direction is moving in the right direction. Senior leadership needs to shift some of its focus on our most valuable resource....our people. Somehow we've lost that.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    XEROX AKA ACS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Assistant in Colorado Springs, CO
    Former Employee - Customer Care Assistant in Colorado Springs, CO

    I worked at Xerox full-time (more than 3 years)

    Pros

    Its a job and nothing more. If you are homeless and need a job apply @ Xerox. If you just got out of prison this might be a start new start for you as I had a supervisor who bragged he had a DUII conviction and was thankful for Xerox. An employer you want to work for if nobody else in this country will hire you. One more thing, if you like RAP music they play it full blast while you are trying to talk to customers.

    Cons

    No raises. Benefits are horrible. No holidays off and they recognize very few. If you get promoted to Supervisor for example, you will be fired a short time later in most cases. All call centers suck but this one is by far the worst in the country. They run craigslist ads everyday because more employees are leaving than staying and that is they way they like it..

    Advice to ManagementAdvice

    Shut that center down and go back to the Philipines!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Worst Place I have worked in My Career...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Assurance Analyst in San Antonio, TX
    Current Employee - Quality Assurance Analyst in San Antonio, TX

    I have been working at Xerox full-time (more than an year)

    Pros

    Short commute.
    Possibility to grow and transfer to other divisions within the company.
    Does not require much training or skills. Anyone can work there...

    Cons

    Easily way in - mass recruitment without regard to quality of hires.
    No strategy or succession planning - Growing depends on which managers like you, not on performance, hard work, and dedication. Lots of office politics and favoritism.
    Low pay without much perspective for substantial pay increase.
    Incompetent management and detached to employees' realities.
    Highest attrition rate with disgruntled employees leaving the organization.
    Organization does not value training as a mean for retention.

    Advice to ManagementAdvice

    Revamp recruitment strategy to bring quality hires.
    Improve succession planning and introduce a meritocracy for advancement.
    Initiate cultural change and foster positive organization values.
    Train, Train, Train, Train workforce.

    Doesn't Recommend
    Negative Outlook
  11.  

    No future for company unless C level management change.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Associate in Cherry Hill, NJ
    Current Employee - Client Associate in Cherry Hill, NJ

    I have been working at Xerox full-time (more than 3 years)

    Pros

    Some team members are amazing. This is a perfect example of people working together due to their desire to do a good job for their fellow co workers not for the company. There is no acknowledgment for a job well done by Xerox.

    Cons

    Some team members are unbelievably poor employees. Unfortunately, these folks have no motivation as they know there are no incentives to do anything more then the bare minumiun which has become the benchmark of their daily productivity. I'm sure they have the ability to do great work but have been treated so poorly over the last few years they have become truly disenfranchised. Amazing amount of turnover but the same as other large TBO firms.

    Advice to ManagementAdvice

    Not giving raises and taking away incentives results in the least motivated group of employees imaginable but hey the stock price went up so that's all that matters.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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