Xerox Reviews

Updated June 4, 2015
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2.8
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Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
92 Ratings

Pros
  • There is a great work/life balance (in 118 reviews)

  • Most positions allow some sort of work-from-home or telecommuting (in 60 reviews)

Cons
  • There are no raises even with outstanding reviews (in 96 reviews)

  • Work/ life balance doesn't exist at the management levels (in 36 reviews)

More Pros and Cons

141 Employee Reviews

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  1. Helpful (1)

    Storied organization that has taken leaps back

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Rochester, NY
    Current Employee - Program Manager in Rochester, NY

    I have been working at Xerox

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Work-life balance
    Smart colleagues
    There are opportunities for advancement if looking closely and willing to sacrifice pay

    Cons

    Pay is below market for new employees and sales staff (long time employees make far too much)
    Benefits are, although decent, not what is needed to keep top talent
    management consistently fails to deliver on the expectations laid out

    Advice to Management

    Shake things up at the top, management across the board is poor.


  2. Accounting Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounting Manager in Rochester, NY
    Current Employee - Accounting Manager in Rochester, NY

    I have been working at Xerox full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good company to work for.

    Cons

    Cost reductions efforts have negative effect.

    Advice to Management

    Don't loose sight of Joe Wilson efforts.


  3. Summer 2015 Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Intern in Rochester, NY
    Current Intern - Intern in Rochester, NY

    I have been working at Xerox as an intern (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    smart coworkers, immersive internship program

    Cons

    lots of turnover, apathetic employees with little to no trust in C-level executives


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  5. Helpful (1)

    Company does not value employees, just the bottom dollar

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Rochester, NY
    Former Employee - Manager in Rochester, NY

    I worked at Xerox

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Worked from home, worked with some AMAZING people throughout the years.

    Cons

    Company decided it would be cheaper to outsource work to other countries than to keep their tenured US employees. No room for growth unless you know someone personally in upper management, no matter what your annual reviews say. Highly underpaid compared to co-workers. Raises were always promised but never delivered.

    Advice to Management

    Value and compensate the employees that are in the trenches doing the day to day work, instead of just rewarding upper management with bonuses and trips and rubbing it in everyone's face. While outsourcing positions to other countries may be cheaper, in the long run, it will be a HUGE mistake. You get what you pay for and your customers are not happy with the transition.


  6. Helpful (2)

    Hard to stay excited

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Rochester, NY
    Current Employee - Manager in Rochester, NY

    I have been working at Xerox full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Strong legacy. Great front line people.

    Cons

    Radical off-shoring. Constant contraction and layoffs.

    Advice to Management

    Think of long term impacts to decisions. Immediate financial outlooks do not negate the need to invest in performance in the long run. Don't be short sighted.


  7. Helpful (2)

    High turn over rate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rochester, NY
    Former Employee - Customer Service Representative in Rochester, NY

    I worked at Xerox full-time (Less than a year)

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    So there is great pay and great benefits, also they have good people working for them so you have nice coworkers, aslo there are good advancement opportunities

    Cons

    I had a bad schedule, the location was bad and it was hard to find reliable transportation, also there is a high turn over rate


  8. Helpful (2)

    Xerox call center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Centee in Rochester, NY
    Current Employee - Call Centee in Rochester, NY

    I have been working at Xerox full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Unlimited overtime at $20 a hout

    Cons

    5 weeks of training first

    Advice to Management

    Be more strict with rules.


  9. A good place to work so far

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Rochester, NY
    Current Employee - Customer Service Representative in Rochester, NY

    I have been working at Xerox full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The teams are very supportive when you first start. Sups and agent from your team are always willing to assist you and make sure that you do your job successfully. When you prove that you deserve it you can advance very quickly.

    Cons

    Customer service jobs very challenging and not very rewarding in terms of salary in most companies. I believe the salary could be higher without hurting the company specially with high cost of health insurance to employees.

    Advice to Management

    not much to say so far.


  10. It's ok for those who can work anytime.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Verizon WIreless Representative in Rochester, NY
    Former Employee - Verizon WIreless Representative in Rochester, NY

    I worked at Xerox full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Fun training program. Work is ok. Pay is decent

    Cons

    Supervisors were always out on smoke and not willing to take escalated calls. Hours are for someone who doesn't have to have a life outside of work. Kept saying employees would get raises and never did.


  11. Helpful (2)

    Not a good company to join right now

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Specialist in Rochester, NY
    Current Employee - IT Specialist in Rochester, NY

    I have been working at Xerox full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    In desperate need of talent at all levels of the ITO organization, so there are opportunities to contribute. The brand still has some relevance and provides access to work with multiple Fortune 500 clients. Great experience is available to a committed technologist.

    Cons

    Still struggling to digest ACS, a badly mismanaged company with disastrous internals and a demotivated staff. Raises/bonuses are not be had, and the leadership team doesn't seem to understand how deep the rot is.

    Advice to Management

    The middle managers throughout Xerox are complacent, self-satisfied and not interested in the drastic changes that will be required for the company to succeed. The ITO operations in particular use an off-shore first model that was fresh a decade ago and is simply unable to provide the capabilities this company needs. If the rumors are true ATOS just bought a very sick operation.



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