Xerox

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Xerox Reviews in Rochester, NY

Updated August 11, 2014
Updated August 11, 2014
1,679 Reviews

2.5
1,679 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
902 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 98 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 54 reviews)


Cons
  • No raises for over 5 years, I TRULY CANNOT UNDERSTAND WHY I STILL WORK HERE (in 100 reviews)

  • Senior Management needs some improvement (especially in Services) (in 64 reviews)

More Highlights

123 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Has great potential, very caught up in historic ways/means

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive  in  Rochester, NY
    Current Employee - Sales Executive in Rochester, NY

    Pros

    Huge company, great exposure to multiples areas/disciplines, strong brand name; moving in a smart direction, has incredible resource base

    Cons

    Opportunities to move up are difficult to find- each group wants to hold onto its top performers-employees are stuck; inconsistent compensation plans for sales people- top performers often not given due credit/commissions; Top leadership is game of roulette- people are moved around after a year in one position- non performing senior leadership somehow manage to stay on top

    Advice to ManagementAdvice

    Invest in your people- they are the most valuable assets for this company.

    Neutral Outlook
    Disapproves of CEO
  2.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern  in  Rochester, NY
    Former Employee - Intern in Rochester, NY

    Pros

    Good pay, lots of self direction.

    Cons

    Management structure a bit muddled.

    Advice to ManagementAdvice

    Help Senior management get a better focus.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Continuous Turnaround (Newly Phrased; Restructuring)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solutions Architect  in  Rochester, NY
    Current Employee - Solutions Architect in Rochester, NY

    Pros

    Great People to work with, Very visionary and cutting edge capabilities. You have to consider the fact ,you'll in most cases, die where you start. Don't expect pay raises or promotions. You'll get new Business card and a new Title each year. Xerox is still a Company with a large monetary cushion and pays its employees on time.

    Cons

    Fumbling the future is the best description that was coined many a year’s afore. Most groups are hobbled by continuous funding and Personnel cuts to provide Investor returns. Personnel are nothing more the "Human Capital" and this is burnt off every October so "We can be successful in the last Quarter."

    Advice to ManagementAdvice

    Plan further then tomorrow Morning. Let the Personnel know they're going to be canned in the next year or so, instead of Christmas Time "Blue Notice" surprises arriving when they’re least needed. 40 Second termination notification is not Employee considerate, but understood. The greatest damage incurred within Companies comes from internal Access and not from external hackers

    Negative Outlook
    No opinion of CEO
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  5.  

    program manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Program Manager  in  Rochester, NY
    Former Employee - Senior Program Manager in Rochester, NY

    Pros

    people that have been there for awhile still have integrity, but it's fading fast.

    Cons

    latest management structure only thinks about themselves. employees treated like a commodity. acs is the new xerox, what happen to invention? love those call centers!

    Advice to ManagementAdvice

    no help for them, they are on the same path as kodak.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Terrible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  Rochester, NY
    Current Employee - Senior Software Engineer in Rochester, NY

    Pros

    Some co-workers are competent. Option to work remotely. Immediate managers are mostly hands-off.

    Cons

    Xerox Healthcare Payer and Pharma (HPP) mandated week-long furloughs for most employees. The stated objective is that management wants to be able to meet "earnings" expectations and they chose to do it by cutting productivity and giving everyone a 2% pay cut.

    This, combined with no raises for 8+ years, absolutely no career growth and no leadership from senior management, has me actively looking to leave the company.

    Advice to ManagementAdvice

    Fire yourselves in the next round of layoffs. It would be best for Xerox.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Rochester, NY
    Current Employee - Manager in Rochester, NY

    Pros

    Flexible schedule, great workforce, training available, good technology

    Cons

    CEO does not care about anything but stock price, little investment in technology

    Advice to ManagementAdvice

    Pay attention to your workers. We are some of the best around, you don't want to keep losing us

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8. 6 people found this helpful  

    Where careers go to die

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager  in  Rochester, NY
    Current Employee - Program Manager in Rochester, NY

    Pros

    It's better than unemployment, I guess. Gain valuable experience you can use at other companies.

    Cons

    Management goal is to reduce headcount to zero. Raises are something that other companies do. Annual reviews that get filed and never acted upon. Promotions are unknown. Employee opinion surveys abandoned after everyone realized they didn't matter. Have to buy own office supplies.

    Advice to ManagementAdvice

    Quit.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    Xerox Technology? What Xerox technology. Xerox Services? Be prepared to be an expendable resource.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  Rochester, NY
    Current Employee - Analyst in Rochester, NY

    Pros

    The amazing people who are being used and thrown aside every day.

    Cons

    Ursula Burns and a focus to enrich herself, offshore everything, contribute to the demise of the working class. Xerox Services model as relates to human capital. Utter lack of communication or care about the people that do the work. Worst benefits. No pay raises for the past number of years. No investment in the technology required to even lure customers. Everyone working on the oldest software, oldest computers... even finding pens and paper is difficult.

    Advice to ManagementAdvice

    I still cannot figure out why the board hasn't fired Ursula yet. Stock has been down the tubes for years. I've worked for Xerox for over 15 years, and honestly there was that one time when stock hit 12, but its been in the tank since.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Thankless Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Major Collections  in  Rochester, NY
    Current Employee - Major Collections in Rochester, NY

    Pros

    Flexible with family matters, It's a paycheck, you get to wear jeans on Friday's (True, but still a joke).

    Cons

    More cons than pros: Political, low pay, no pay raises, cannot get basic HR questions answered, constantly providing metric updates to management and others, overworked and under appreciated, management does not rid itself of underperformers and those who abuse disability, placing additional workload on those who show up and work, very low morale.

    Advice to ManagementAdvice

    Open your eyes to the driving force of your company, the employees or we may end up working for GE again.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 5 people found this helpful  

    Dying company - stay away!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  Rochester, NY
    Current Employee - Senior Software Engineer in Rochester, NY

    Pros

    Co-workers knowledgeable, immediate managers pretty good.

    Cons

    No raise - 0% - in eight years in spite of consistent exemplary yearly reviews.

    Lots of work and long hours due to mgmt cutting heads and foisting the responsibilities of those who were fired upon those who remain.

    Employees are fired for making too much money. What their skill sets are or what their importance is to current projects are not considered.

    Senior management gets huge raises and bonuses while punishing the engineers who actually do the work.

    Absolutely no appreciation for or loyalty to employees - we're regarded as cost burdens rather than assets.

    No training budget.

    While my managers have not tried to micromanage and have been decent, most lack the technical skills their immediate reports have and cannot not do the work of their underlings.

    Use-it-or-lose-it vacation policy combined with doing multiple full-time jobs means it's extremely difficult to schedule time to go on vacation.

    Upper mgmt looking to fire as many North American employees as possible and offshore the jobs to cut operating costs.

    Advice to ManagementAdvice

    Without employees who are experienced, skilled, competent, and motivated this company will die quickly. Good employees are leaving in droves and Xerox cannot attract talent. Learn to appreciate your employees and ensure everyone gets at least a COLA yearly. Stop looking to cut costs and invest in your employees instead - the ROI will be far larger in the long run than one-time cost-cutting that comes of firing people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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