Xerox Reviews

Updated July 18, 2015
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146 Employee Reviews

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  1. Locked in Process & Few Opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Asset Manager in Rochester, NY
    Former Employee - Client Asset Manager in Rochester, NY

    I worked at Xerox full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    *The Xerox name still looks good on a resume *A good place to get corporate experience *There is a process for everything *There are some good people working at Xerox

    Cons

    *There's not much left at Xerox - the focus has shifted to services. Hopefully MPS will be able to sustain the entire company going forward. *There is a process for everything - that may sound contradictory, but to be locked in a process in every situation limits the ability to make a client happy. *Cliques. Advancement is rarely a result of performance and more likely who you know. *Long hours with little reward.


  2. Helpful (1)

    25 Years with Xerox

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Rochester, NY
    Current Employee - Manager in Rochester, NY

    I have been working at Xerox full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Brand Recognition, Global presence, Good policies and benefits, good people, Training opportunities,

    Cons

    Undervalue employees, limited raises and bonuses, Shifting from lucrative manufacturer to much tighter profit lines in services industry. Senior managers not transformational leaders. Buinsess lines continually outsourcing and downsizing. Most 'growth' achieved through cost cutting labor force.

    Advice to Management

    Identify profitable and non-profitable business lines. Get out of non-profitable lines. Eliminate bonuses for only broadband and above or share with everyone.


  3. Xerox - Join the journey

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Services Management in Rochester, NY
    Current Employee - Services Management in Rochester, NY

    I have been working at Xerox full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    great business education, smart colleagues, good mix of services and technology background, lots of opportunity to work virtually, visibility to lots of other clients

    Cons

    depending on role may be limited opportunity for career advancement, traditional sales led organization which can be tough on operational leaders, tremendous change taking place as the organization shifts to services from technology

    Advice to Management

    focus on rewarding employees focused on adapting to change and reward critical operations roles


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  5. Helpful (2)

    30+ years and glad to be gone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Rochester, NY
    Former Employee - Senior Manager in Rochester, NY

    I worked at Xerox full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Challenging work, but too much of it. Strong (if compelled to be micro) middle management team in some departments.

    Cons

    Senior Management seems clueless. Everything is managed to cut costs. Benefits are reduced each year, the cost of those benefits increases and salaries have not risen in six years. Retiree benefits are far worse - basic Medicare Part B is significantly better (and far cheaper that what the Company offers). The bottom line (almighty, it seems to management) is that they care minimally about employees while there, not a whit once they are gone.

    Advice to Management

    People are not a commodity to be procured cheaper, cast aside when a bit worn. Consider understanding what your goals are, beyond meeting the Street's expectations for the next quarter. Actually care, or pretend to, about those you need, if undervalue, to keep you going.


  6. Company Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Consultant in Rochester, NY
    Current Employee - Financial Consultant in Rochester, NY

    I have been working at Xerox full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great Learning environment and good work ethics

    Cons

    All good careers are outsourced

    Advice to Management

    Focus on opportunities than cutting potentials


  7. Not the company it was 25 years ago.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Engineer in Rochester, NY
    Former Employee - Senior Customer Service Engineer in Rochester, NY

    I worked at Xerox full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Very professional atmosphere, never any voices raised or loud arguments. In the lower levels opinions and suggestions are taken and often utilized for improvement in processes.

    Cons

    Limited advancement especially once pigeon-holed in you field. Across the board no raises or bonuses for years and it will continue.

    Advice to Management

    Times change but you are tasked for ensuring the company can change with it. Achieving profitability through closure of manufacturing operations and job lay-offs is not the appropriate way to stay in business especially when senior management is a "proponent of saving American jobs".


  8. Not what it used to be

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Rochester, NY
    Current Employee - Program Manager in Rochester, NY

    I have been working at Xerox full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good work/life balance. Good pay, however sense that is going to change

    Cons

    Outsourcing tech jobs oversees. Project are under under funded or get cancelled before actual implementation. Too much management overhead and bureaucracy. Good company for mgt, but not for lower levels.

    Advice to Management

    Make a decision and stick to it. Stop changing strategy every year and wasting millions on funding program start, then cancelling.


  9. No longer proud to say "I work at Xerox"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in Rochester, NY
    Current Employee - Finance in Rochester, NY

    I have been working at Xerox full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Ethical Company. Great open door policy to communicate with any level of management. Flexible schedule allows balance for work and family life.

    Cons

    One of my objectives is to make my management look good. Management is so concerned about keeping their own jobs, that there is no verbal (no such thing as monetary anymore) recognition of a job well done. Also employees are not used to their full potential because of managements resistance to delegating tasks. One raise in six years, where is the incentive? Promotions are a thing of the past.

    Advice to Management

    Layoffs and instability have frustrated many employees. Did you know half of those around me are looking outside for new jobs. Find a way to build loyaly and respect.


  10. This is a great company to work for, very rewarding.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Rochester, NY
    Former Employee - Project Manager in Rochester, NY

    I worked at Xerox full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    My work was recognized and I felt appreciated

    Cons

    It is easy to get lost in a big company which sometimes made it hard to be promoted


  11. Senior Accounting Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Accounting Analyst in Rochester, NY
    Current Employee - Senior Accounting Analyst in Rochester, NY

    I have been working at Xerox full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexibility in work schedules. Ability to work from home.

    Cons

    Poor Morale. No pay raises in a number of years. Always downsizing. Future of company doesn't look good.

    Advice to Management

    Stop driving all the quality employees away with the current practices on pay and promotions.



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