Xerox Reviews in Uxbridge, England

Updated August 8, 2014
Updated August 8, 2014
1,737 Reviews
2.4
1,737 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
931 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 98 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 54 reviews)


Cons
  • No raises for over 5 years, I TRULY CANNOT UNDERSTAND WHY I STILL WORK HERE (in 100 reviews)

  • Senior Management needs some improvement (especially in Services) (in 64 reviews)

More Highlights

11 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good work life balance in sales, manage your diary & time yourself as long as you bring in results

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive  in  Uxbridge, England (UK)
    Current Employee - Sales Executive in Uxbridge, England (UK)

    I have been working at Xerox full-time for more than 10 years

    Pros

    Company trust employees to work from home and manage your own diary if in sales, a lot of on-line learning to develop yourself, great people to work with, safe job, good team environment which is encouraged inside and outside work. New UK MD is dynamic and is very hands on.

    Cons

    We have had no pay rise in 5 years, too much admin is placed on sales which has been an ongoing frustration for years and results in vastly reduced time to see your clients, new SAP system which was supposed to improve processes has made things worse, getting bogged down with invoice queries due to to inept systems, car allowances are due to go down shortly (even though they haven't been reviewed for 13 years). Lack of legal resource frustrates clients and internal staff alike, and delays deals.

    Advice to ManagementAdvice

    Bring billing back to the UK to prevent so many customer complaints. Commission structure changed January 2014 which makes it totally impossible to calculate what commission you will earn in a deal due to complex calculations based on profit, which you don't know when putting the deal together - give sales appropriate pay and a simple commission calculation you can understand what you will earn.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager  in  Uxbridge, England (UK)
    Current Employee - Marketing Manager in Uxbridge, England (UK)

    I have been working at Xerox full-time for more than 10 years

    Pros

    I forget what the good things were as the current regime seems to have wiped away every semblance of what was good

    Cons

    Benefits being slashed, v poor management, platitudes on performance instead of plans and belief in activities, culture of dishonesty, HR policies which are inequitable

    Advice to ManagementAdvice

    Leave! - you can't do any worse and there is no more money for your pension pots so you may as well go now

    Doesn't Recommend
    Disapproves of CEO
  3.  

    It's ok. Very strong heritage and culture, used to be a bit old fashioned but with exciting changes in recent years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Manager  in  Uxbridge, England (UK)
    Former Employee - Human Resources Manager in Uxbridge, England (UK)

    I worked at Xerox full-time for more than 3 years

    Pros

    work life balance and compensation is ok; recent changes have brought many more opportunities for personal development

    Cons

    some senior managers have stayed way too long and more ideas from the outside are needed. Loyalty and service years used to be very high and as a result sometimes the company was too inward looking.

    Advice to ManagementAdvice

    Bring in more senior leaders from outside the company and help them succeed. Their ideas and input will help find new ways of working and generating business. Avoid the 'not invented here' syndrome.

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Good initiatives but very poor management who dont know what they want

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Relationship Manager  in  Uxbridge, England (UK)
    Current Employee - Business Relationship Manager in Uxbridge, England (UK)

    I have been working at Xerox full-time for more than 3 years

    Pros

    people are great, work/life balance can be great

    Cons

    poor management, IM deliver to themselves, not to the business...lost focus in what is important, not sure if they are even making a profit or not

    Advice to ManagementAdvice

    get a clear strategy and follow it, go back to investing in your people and great ideas, thats what made you great!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Not a positive experience as far as the career progresion is concerned

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Uxbridge, England (UK)
    Former Employee - Anonymous Employee in Uxbridge, England (UK)

    I worked at Xerox full-time for more than 5 years

    Pros

    european reach
    variety of IT platforms - although most is outsourced now
    some nice people around - but they are also worn down or waiting for pension

    Cons

    career progression does not exist
    in 5 years of my time i had no pay rise, as a result my benefit package got decimeted by 20%
    'you can get the next job mister and more responsability, but no pay rise!!'

    Advice to ManagementAdvice

    start telling the truth to the staff please! and stop abusing people just because you can! i think this company needs a srtong workers union as the management is unable and not interested to look after the employee.

    Doesn't Recommend
  7.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Uxbridge, England (UK)
    Current Employee - Anonymous Employee in Uxbridge, England (UK)

    I have been working at Xerox full-time for more than 3 years

    Pros

    An exciting place to work

    Cons

    Not applicable - a dynamic environment

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Bureaucratic, understaffed and lacking in leadership, management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Delivery Manager  in  Uxbridge, England (UK)
    Former Employee - Service Delivery Manager in Uxbridge, England (UK)

    I worked at Xerox full-time for less than a year

    Pros

    Friendly long-serving employees from better times at Xerox

    Cons

    Company lacks the family feel with lack of leadership leaving staff to paddle their own canoes. IT Projects face a wall of heavy 'waterfall' bureacracy and powerpoint culture, while many other companys are moving to agile methods and less bureacracy. Offices are aged and/or cramped in Uxbridge. US noticeably better staff resourced than EU which is cut to the bone (marrow).

    Advice to ManagementAdvice

    Too many long service yes men in middle management, typical of old corporations.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Industrial Placement Year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Assistant  in  Uxbridge, England (UK)
    Former Employee - Marketing Assistant in Uxbridge, England (UK)

    I worked at Xerox as an intern for more than a year

    Pros

    Strong Support Network from established placement scheme with many other Interns. Training available.

    Cons

    Sometimes felt like cheap alternative to full time labour, rather than potential future full time employees.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Not my dream job

    • Career Opportunities
    Former Employee - Anonymous Employee  in  Uxbridge, England (UK)
    Former Employee - Anonymous Employee in Uxbridge, England (UK)

    I worked at Xerox full-time for less than a year

    Pros

    Canteen
    Some really nice people - usually newbies like I was. Or 3rd party providers

    Cons

    Old fashioned approach to work
    Lack of vision, strategy, energy
    No desire to change
    People have been there too long and know nothing else so fresh ideas or new company direction is impossible to foster
    People hide from work
    Meetings galore with no real outcomes or actions
    Lacklustre management - don't invoke confidence
    Questionable skill sets - some management have no clue and demonstrate their lack of knowledge with alarming confidence
    Some people are utterly inert
    Old timers don't share their knowledge

    Advice to ManagementAdvice

    A new broom sweeps clean. Get rid of the dead wood and get into the 21st century before your competitors eclipse you

  11. 5 people found this helpful  

    Wasted 6 months of my life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - IT Manager - XIM  in  Uxbridge, England (UK)
    Current Employee - IT Manager - XIM in Uxbridge, England (UK)

    I have been working at Xerox

    Pros

    Benefits package
    Worked with some decent people
    Has a canteen

    Cons

    Underperforming senior management
    Business and IT strategy and vision found lacking
    Stuck in the past
    People adopt meetings culture to look busy
    What lunch break?

    Advice to ManagementAdvice

    Too many senior management past there sell by date. Clear the decks and start from scratch.
    Change is good
    Corporate alignment
    Invest in people

    Doesn't Recommend
    Disapproves of CEO

Worked for Xerox? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.