Xerox Reviews

Updated June 28, 2015
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2.8
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Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
58 Ratings

Pros
  • There is a great work/life balance (in 118 reviews)

  • Most positions allow some sort of work-from-home or telecommuting (in 60 reviews)

Cons
  • There are no raises even with outstanding reviews (in 96 reviews)

  • Work/ life balance doesn't exist at the management levels (in 36 reviews)

More Pros and Cons

97 Employee Reviews

Sort: Popular Rating Date
  1. excellent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Android Developer in Webster, NY
    Current Employee - Android Developer in Webster, NY

    I have been working at Xerox (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    cool work culture, love the company..............................................................................................................................................................................................................................................................................................

    Cons

    .............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................beautiful ............................ ,,,,,,,.............. ........ ........ ........... .............. ............

    Advice to Management

    excellent


  2. Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Webster, NY
    Current Employee - Anonymous Employee in Webster, NY

    I have been working at Xerox full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Full Time Stable Job! Great Leadership - who are understanding and help you develop and grow and learn your job! Great Benefits! Large Global company with lots of opportunities!

    Cons

    Scheduling can be tough - but if you are a hard working reliable employee the leadership will do their best to work with you! Also it's just the type of business that it is...taking calls from customers is unpredictable....so that is why scheduling can be tough.

    Advice to Management

    KEEP UP THE GOOD WORK!!! Talk to your employee's - get to know them - let them know you care by getting to know them! Continue to be available to them at all times - - "open door policy!"


  3. Research Scientist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Research Scientist in Webster, NY
    Former Employee - Research Scientist in Webster, NY

    I worked at Xerox

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Very good life-work balance and descent compensation given the cost of life.

    Cons

    High turn over among new hires.


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  5. Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - New York in Webster, NY
    Former Employee - New York in Webster, NY

    I worked at Xerox

    Pros

    The people I worked with were great.

    Cons

    Communication between departments could be better.


  6. No growth. Stagnant salary. Politics greater than Washington D.C

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Webster, NY
    Current Employee - Senior Software Engineer in Webster, NY

    I have been working at Xerox full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Stable job. Nothing positive. They don't even consider to increase salary no matter how much effort you put in...

    Cons

    None a great company . Lot of politics. Bad management. Bad policies.

    Advice to Management

    Grow up


  7. Helpful (1)

    Meh

    Former Employee - Electrical Design Engineer in Webster, NY
    Former Employee - Electrical Design Engineer in Webster, NY

    I worked at Xerox full-time (More than 8 years)

    Pros

    Good work life balance, good people

    Cons

    Questionable upper management decisions, bureaucracy


  8. Helpful (3)

    Good Pay for a Simple Job, But Just Wasn't for Me

    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Customer Service Representative/Agent in Webster, NY
    Former Employee - Customer Service Representative/Agent in Webster, NY

    I worked at Xerox full-time (Less than a year)

    No opinion of CEO
    No opinion of CEO

    Pros

    $10/hr training, with quick raises to be to $13 within a year. And it's a fairly easy job, just sitting talking on the phone all day. As long as you're able to think fast, be a problem solver, and know how to deal with angry customers.

    Cons

    You don't get your schedule until after the 5 week training, so you may really like the job but have to leave when you see your assigned schedule. Also, they have mandatory "shift bids" from time to time and your schedule can totally change. For those two reasons, make sure you truly have open availability. (I believe people not being prepared for those schedules is a big part of the reason why they have such a high turnover rate.

    Advice to Management

    Maybe revamp that scheduling policy. I guess maybe there's a good reason why they do it (or at least I hope so), but it would be such a great job, and you would keep people longer (thus saving on training costs) if you'd offer more stability in scheduling. I loved it there but I just couldn't deal with those scheduling policies!


  9. Xerox

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Infrastructure Specialist in Webster, NY
    Current Employee - Infrastructure Specialist in Webster, NY

    I have been working at Xerox full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    none, not a stable company .........................

    Cons

    not reliable company, very bad management no employee loyalty

    Advice to Management

    stop micro managing


  10. research intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Internship in Webster, NY
    Former Intern - Internship in Webster, NY

    I worked at Xerox as an intern (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice working atmosphere
    Helpful supervisors
    Good salary for internship
    Good work life balance

    Cons

    Job security
    Located very far away from town
    They do not offer a direct full time position. You have to work as a postdoc for 2 years and then get converted to full time.


  11. Helpful (2)

    call center hell

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Webster, NY
    Former Employee - Supervisor in Webster, NY

    I worked at Xerox full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    They talk a good game.

    Cons

    They do not care about employees at all.

    Advice to Management

    Grow up.



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