Xerox Reviews

Updated August 17, 2015
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2.7
Rating Trends
Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
60 Ratings

Pros
  • There is a great work/life balance (in 118 reviews)

  • Most positions allow some sort of work-from-home or telecommuting (in 60 reviews)

Cons
  • There are no raises even with outstanding reviews (in 96 reviews)

  • Work/ life balance doesn't exist at the management levels (in 36 reviews)

More Pros and Cons

101 Employee Reviews

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  1. Helpful (2)

    Great Place!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Webster, NY
    Current Employee - Customer Service Representative in Webster, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xerox full-time (Less than a year)

    Pros

    Great people. Lots of room for growth. Always have help when you need it.

    Cons

    Not the cleanest but improvements have been made. Also employee hiring should be filtered more.

    Advice to Management

    Keep up the good work.


  2. Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Quality Engineer in Webster, NY
    Former Contractor - Quality Engineer in Webster, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Xerox as a contractor (More than 10 years)

    Pros

    Professionalism, training, salary, and benefits

    Cons

    cut-backs, vision, software skills needed only.

    Advice to Management

    Get a vision and 5 yr plan.


  3. customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Webster, NY
    Former Employee - Customer Service Representative in Webster, NY
    Doesn't Recommend

    I worked at Xerox full-time

    Pros

    you can work a lot of overtime and feel like a zombie!

    Cons

    very quick to fire people


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  5. Failing Service Strategy - Ignoring Value of Teachnology

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Webster, NY
    Current Employee - Anonymous Employee in Webster, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Xerox (More than 10 years)

    Pros

    People are very good to work with.

    Cons

    CEO and her leadership team are only concerned with cushioning their pockets... very little reinvestment in technology, HR quality has degraded over the years.

    Advice to Management

    Time to call it quits on the service led technology supported strategy... get rid of Ursula!


  6. excellent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Android Developer in Webster, NY
    Current Employee - Android Developer in Webster, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xerox (More than a year)

    Pros

    cool work culture, love the company..............................................................................................................................................................................................................................................................................................

    Cons

    .............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................beautiful ............................ ,,,,,,,.............. ........ ........ ........... .............. ............

    Advice to Management

    excellent


  7. Helpful (1)

    Research Scientist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Research Scientist in Webster, NY
    Former Employee - Research Scientist in Webster, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Very good life-work balance and descent compensation given the cost of life.

    Cons

    High turn over among new hires.


  8. Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Webster, NY
    Current Employee - Anonymous Employee in Webster, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xerox full-time (Less than a year)

    Pros

    Full Time Stable Job! Great Leadership - who are understanding and help you develop and grow and learn your job! Great Benefits! Large Global company with lots of opportunities!

    Cons

    Scheduling can be tough - but if you are a hard working reliable employee the leadership will do their best to work with you! Also it's just the type of business that it is...taking calls from customers is unpredictable....so that is why scheduling can be tough.

    Advice to Management

    KEEP UP THE GOOD WORK!!! Talk to your employee's - get to know them - let them know you care by getting to know them! Continue to be available to them at all times - - "open door policy!"


  9. Helpful (1)

    Review of software experience at Xerox in Webster

    Former Employee - Senior Software Developer in Webster, NY
    Former Employee - Senior Software Developer in Webster, NY
    Doesn't Recommend

    Pros

    Latest tools available to work with.

    Cons

    Management used fear and manipulation to motivate employees. Expertise of employees not valued.

    Advice to Management

    Learn management skills (other than fear and manipulation). Listen to those that work for you. Do not micromanage.


  10. Helpful (1)

    No growth. Stagnant salary. Politics greater than Washington D.C

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Webster, NY
    Current Employee - Senior Software Engineer in Webster, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Xerox full-time (More than 10 years)

    Pros

    Stable job. Nothing positive. They don't even consider to increase salary no matter how much effort you put in...

    Cons

    None a great company . Lot of politics. Bad management. Bad policies.

    Advice to Management

    Grow up


  11. Helpful (2)

    Meh

    Former Employee - Electrical Design Engineer in Webster, NY
    Former Employee - Electrical Design Engineer in Webster, NY

    I worked at Xerox full-time (More than 8 years)

    Pros

    Good work life balance, good people

    Cons

    Questionable upper management decisions, bureaucracy



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