Xerox Reviews

Updated July 7, 2015
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  1. Helpful (2)

    call center hell

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Webster, NY
    Former Employee - Supervisor in Webster, NY

    I worked at Xerox full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    They talk a good game.

    Cons

    They do not care about employees at all.

    Advice to Management

    Grow up.


  2. Information Security

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Security Analyst in Webster, NY
    Current Employee - Information Security Analyst in Webster, NY

    I have been working at Xerox full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Large corporation - opportunities for internal moves

    Cons

    Still downsizing - R&D gutted - aging IT infrastructure

    Advice to Management

    Reduce complexity - invest in refreshing internal operations software - can't win in 2015 on apps written 35 years ago


  3. Used to be a great company to work with but not anymore

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Webster, NY
    Current Employee - Senior Software Engineer in Webster, NY

    I have been working at Xerox full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Stable and 8-5 job without much challenges. Under a good management who knows what they are doing, it could still shine.

    Cons

    Where to start? Bad management, bad practices, management has no clue what they are doing, disconnected environment, lack of proper communication, no recognition of talent, stagnant salaries, and I can go in...

    Advice to Management

    Fix you stuff. It is not working and it will never work if you try to mop under the rug.


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  5. Ok if you just need a job for now and are looking for better.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Webster, NY
    Current Employee - Customer Service Representative in Webster, NY

    I have been working at Xerox full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You can get a lot of overtime.

    Cons

    Low pay if you only work 40 hrs and the co-workers and work atmosphere are very ghetto or low class, unprofessional and inconsiderate to others taking calls. No real career opportunity or advancement. They try to promote that you can move up quickly to be a supervisor or senior agent or trainer however you will still be making the same amount of money. No one makes more than $11-12/hr and they only start you off at $10. You will not be compensated for your advancement

    Advice to Management

    Need to have agents cut down on outside conversations while on the production floor. Customers complain that there's too much background noise and it sounds like a party. Also need to hire people with proper English speaking and pronunciation skills and an overall more professional demeanor and attitude. Better compensation for those who want to advance. No one makes more than $11-12.50/hr and they only start you off at $10.


  6. Helpful (1)

    This is a most disorganized company with wrong people in wrong positions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Webster, NY
    Current Employee - Senior Software Engineer in Webster, NY

    I have been working at Xerox full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good working model, good customers, lot of business requirements

    Cons

    Wrong p

    Bad mangement, bad practices, bloated process

    Advice to Management

    If you cannot manage products or people, please do all of us a favor and just leave


  7. Helpful (1)

    I am I new customer service representative and I absolutely love the environment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Webster, NY
    Current Employee - Customer Service Representative in Webster, NY

    I have been working at Xerox full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There are so many chances for advancement in this Webster ny facility it's ridiculous. If one had the will and the skill they are very willing to work with you and develop and mold you into what you want to become.

    Cons

    If you are a single parent the scheduling is not east but if you have the will to make it happen, anything is possible.

    Advice to Management

    Keep the atmosphere as is. Especially in training.


  8. Great experience.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineering Intern in Webster, NY
    Former Employee - Engineering Intern in Webster, NY

    I worked at Xerox

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Learnt a lot in a span of two months, worked on many projects and the management encourages you to pick your own projects,
    Friendly management,
    Lots of activities for interns apart from work, work and fun balanced.

    Cons

    Age gap between management and interns is very high,
    Webster is a bit of a dull and gloomy city.


  9. Helpful (1)

    Shadow of a great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Webster, NY
    Current Employee - Senior Software Engineer in Webster, NY

    I have been working at Xerox

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Opportunities exist to pursue work in latest technologies, engineering work is engaging, great coworkers, very good work life balance, work location is upstate NY

    Cons

    Company is top heavy, senior management does not show respect or gratitude for workers, 6 year pay freeze for workers while management is rewarded,

    Advice to Management

    You need to look at the total cost of outsourcing jobs.


  10. Good company for work relax

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Automation Test Engineer in Webster, NY
    Former Contractor - Automation Test Engineer in Webster, NY

    I worked at Xerox as a contractor (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The management is great to work with. No pressure. Lots of free time. Good people around.

    Cons

    Very hard to get full time, there are very less benefits when you work as a full time.


  11. Helpful (1)

    Ok company, but declining revenues are placing extreme pressures on many people.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Member of Research Staff in Webster, NY
    Current Employee - Tech Member of Research Staff in Webster, NY

    I have been working at Xerox

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Working with many very smart and talented people on interesting subjects.

    Cons

    Research focus becoming very short term and revenue based. Risk aversion is hamstringing progress. Compensation not competitive. Promotions nearly non-existent.

    Advice to Management

    Learn to manage risk and take a chance on new areas.



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