YP Reviews

Updated October 22, 2014
Updated October 22, 2014
446 Reviews
2.7
446 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
YP CEO David Krantz
David Krantz
213 Ratings

Review Highlights

Pros
  • There are a lot of talented people who work there and the work life balance is great (in 23 reviews)

  • Currently good benefits but they may be changing as a union agreement expires shortly (in 26 reviews)


Cons
  • Upper management has been also made aware of these issues and still nothing is done (in 23 reviews)

  • sales reps handle EVERYTHING from beginning of sale to the end (in 18 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Great Opportunity but be prepared

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Media Consultant in Birmingham, AL
    Current Employee - Media Consultant in Birmingham, AL

    I have been working at YP full-time (less than an year)

    Pros

    Great training, good commission structure, benefits good

    Cons

    High turnover, only 2 out of 10 stick it out, Churn and burn approach on selling, it's a numbers game. Any true telesales professional would probably have a hard time adapting to the shotgun approach from the outset.

    Advice to ManagementAdvice

    Rather than telling salespeople that they are paying rent on their desk and having sales managers saying "Go make me money" try to foster an environment where people are appreciated instead of disposable would greatly increase sales. When people are appreciated they do more than expected. Basic life lesson. Treat people as though they already are the what you want them to be and they will become it to please you.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Great Co-Workers and Environment, Headed Downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at YP

    Pros

    Great pay until the new Union Contract passes.
    Great Co-workers
    Flexible Schedule - Basically set your own schedule as long as your appointments are valid
    Company Outings and parties

    Cons

    Pay cut coming soon
    Great products, but fighting to keep the print is a nightmare
    Management is becoming cut-throat

    Advice to ManagementAdvice

    We're a marketing and advertising company...spend more money marketing our products in all markets, not just the big media markets. It would help to have a prospective advertiser call in sometime instead of cold calling all the time.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Monetary rewarding, solid company, learned a lot about selling advertising. Sometimes a very hostile environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager II in Louisville, KY
    Current Employee - Account Manager II in Louisville, KY

    I have been working at YP full-time (less than an year)

    Pros

    Great pay ( compensation) and good benefits. I liked where the company was going in terms of product and services. Overall management was good, but too many times informed sales reps to sell a promotional product the 11th hour or the rep was informed "you need to do a task" at the 11th hour and destroy a day of appointments and customer meetings and if you don't you will get written up or fired.

    Cons

    Retaining customers that were sold incorrectly by the previous rep or manager and who were very upset.

    Advice to ManagementAdvice

    Use a good balance of positive and negative motivation. Too much one way or the other is not good. Inform sales reps with more notice of policies and procedures. Make sure sales rep understands the overall sales process.

    Doesn't Recommend
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Pretty good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Atlanta, GA
    Current Employee - Manager in Atlanta, GA

    I have been working at YP full-time (more than 3 years)

    Pros

    Decent pay and benefits including insurance and 401K. People are respectful and cordial. Company is advancing in the digital marketplace. Nice and convenient work location.

    Cons

    Work-Life balance, long hours, not many job perks. No education opportunities. No retirement plan. Not much opportunity for advancement unless you are super techy.

    Advice to ManagementAdvice

    Get to know your people, match people to the jobs that they are passionate about so that they will be enthusiastic about going to work. People are a lot more productive when they are not overworked.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Treated customers poorly for too long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at YP

    Pros

    Decent hours and great experience

    Cons

    Pushing a dying advertising medium and not treating customers as they should.

    Advice to ManagementAdvice

    Do what is right for the customer and you won't lose money hand over fist.

    Approves of CEO
  7.  

    You get what you give.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AREA SALES MANAGER in Oklahoma City, OK
    Current Employee - AREA SALES MANAGER in Oklahoma City, OK

    I have been working at YP full-time (more than 5 years)

    Pros

    Great opportunities. Cutting edge digital products. Always improving systems and products.

    Cons

    There are still plenty of "old school" yellow pages people who want things the way they used to be. Order takers vs salespeople.

    Advice to ManagementAdvice

    Mentoring programs and tuition reimbursement are needed.

    Recommends
    Positive Outlook
    Approves of CEO

    YP Response

    Oct 22, 2014Director - Talent Acquisition

    Thank you for your YP review! We are rapidly evolving at YP and attracting more talent, like you, who want to think outside the box and help us grow! Thanks for your commitment!

    By the way, we
    ... More

  8. 1 person found this helpful  

    good change to learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Glendale, CA
    Current Employee - Software Engineer in Glendale, CA

    I have been working at YP full-time (more than an year)

    Pros

    I joined as fresh graduate, and it's a good place to learn.

    Cons

    People not as passionate about technology as I expected.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great place to work! Many opportunities!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at YP full-time (more than 3 years)

    Pros

    Pay is awesome, work for what you earn!! Leadership has done a great job with turning YP from a legacy AT&T company to a top digital advertising company!!

    Cons

    No cons! However, having a telecommuting option would be nice!

    Advice to ManagementAdvice

    Keep doing what you are doing!! We are a sustainable company with great opportunity to help businesses grow with the best offerings in digital advertising!

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Great Money, Buuuuuttttt....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at YP full-time (more than 5 years)

    Pros

    Awesome earning potential. Great commission structure (but I have heard it has now changed). Good benefits. Company trips. Lots of recognition with management on achievements. Lots of contests and cool prizes (ipads, gift cards, tiffany jewelry, snow blowers, etc) some of the managers are really awesome.

    Cons

    Lots of commission chargebacks, so they giveth and they taketh away. Products have swiftly declined, and have become more difficult to see and resell with every passing year. The shrinking sales force is telling. Churn and burn the sales. No work/life balance. Cult like culture. Can be cut throat. Managers use fear and intimidation tactics. Unrealistic goals. Not knowing goals until the week before you were supposed to hit them. Double speak: They say the client comes first, but it becomes obvious that it is the company that always comes first. The focus was always on numbers on paper, and never actual dollars realized. I left the year I made the most money with the company, and I took a $20,000 pay cut to go work. I still maintain it was the right decision 2 and a half years later.

    Advice to ManagementAdvice

    Love your people and be kind.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    It's was stressful

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at YP

    Pros

    Good people
    Good product
    Gives a lot of resources.

    Cons

    Have to be motivated to call millions of people to sell them advertising.

    Advice to ManagementAdvice

    Keep it up.

Work at YP? Share Your Experiences

YP

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.