YP Reviews

Updated September 22, 2014
Updated September 22, 2014
415 Reviews
2.6
415 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
YP CEO David Krantz
David Krantz
201 Ratings

Review Highlights

Pros
  • There are a lot of talented people who work there and the work life balance is great (in 19 reviews)

  • Currently good benefits but they may be changing as a union agreement expires shortly (in 19 reviews)


Cons
  • Upper management is too disconnected from what is actually happening (in 16 reviews)

  • Most advertisers are very dissatisfied as there is a huge lack of customer service (in 14 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    Great training for sales position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Media Advertising Representative  in  Dallas, TX
    Current Employee - Media Advertising Representative in Dallas, TX

    I have been working at YP full-time for more than a year

    Pros

    Sales Training is one of the best I have ever experienced.

    Cons

    Inconsistent goals for sales reps.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 4 people found this helpful  

    Good initially if you have list coming in....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Media Consultant  in  Baltimore, MD
    Current Employee - Media Consultant in Baltimore, MD

    I have been working at YP full-time for more than a year

    Pros

    Freedom of schedule, uncapped commission, good job for young hustlers trying to make name for themselves, money can be made but you need to devote yourself to it

    Cons

    Lack of training for inexperienced reps, commodity sale - everyone else is selling search so it will come down to people liking/trusting you or not, clients cancel all the time and you take the hit for it

    Advice to ManagementAdvice

    Stop trying to be Google - you are not!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    It's not what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at YP full-time

    Pros

    Casual environment, competitive salary, great accrual rate for PTO. Lots of social events to encourage team spirit.

    Cons

    Uncertain of long term career path. The company is moving forward with a contract based model for many positions. OK medical benefits.

    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    It was a good experience working at YP. Shortlived because it is a company that is still transitioning.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Media Consultant  in  New Haven, CT
    Current Employee - Media Consultant in New Haven, CT

    I have been working at YP full-time for more than a year

    Pros

    Good Job with decent benefits. People were great too.

    Cons

    Company-wide consolidation so call center was closed. Moving to have only 3 call centers nation wide. Understand from a business perspective but not from the point of view of keeping things local which is the YP mantra - local search

    Advice to ManagementAdvice

    Treat the employees the same way that you would like to be treated. What else is new. Worked in outside sales prior to moving to the call center - management was constantly calling during the say to ask what you did, what you are doing and what you will be doing. Became a distraction to getting things accomplished. Learned to deal with the interruptions.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Do not value employees that are not part of the new regime

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Glendale, CA
    Former Employee - Director in Glendale, CA

    I worked at YP full-time for more than 5 years

    Pros

    Good benefits and work location. PTO and medical benefits are in line with other corporate employers, and better than many smaller companies offer. Promotions come quickly if you are friends with the right executives.

    Cons

    Unbelievable politics! AT&T sold company to VC Cerebus in 2012 and the leadership has gone through almost a complete changeover to Bain Consultants alumni. The company continues to struggle to gain traction with its target audiences (consumer users and enterprise advertisers) and reorganizes every quarter to try and come up with an effective strategy.

    Advice to ManagementAdvice

    Pay less attention to managing upward. Good leaders want to be guided by their teams, not just have them agree to implement anything the execs think up regardless of how irrelevant it is to the market. Create business plans BEFORE committing resources to a new product rather than simply to justify the decision after it has already been made.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager, Digital Operations  in  Charlotte, NC
    Current Employee - Manager, Digital Operations in Charlotte, NC

    I have been working at YP full-time for more than 3 years

    Pros

    Pay and benefits; Vacation time is really good! Only 3 sick days per year. With that being said, work life balance is really good. Management is really understandable when it comes to taking time off. Great 401k plan. You are fully vested from day one of employment.

    Cons

    No communication and horrible leadership. There is no opportunities for advancement. The office culture consists of a lot of gossiping and favoritism from upper management. No tuition reimbursement.

    Advice to ManagementAdvice

    Treat all employees the same! Don't show favoritism! They need to offer tuition reimbursement again.

  8.  

    Great Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at YP full-time

    Pros

    No weekends, good pay if you can sell

    Cons

    rules change monthly, not much room for advancement

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Almost like a start up but not really

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Tucker, GA
    Former Employee - Anonymous Employee in Tucker, GA

    I worked at YP full-time for more than a year

    Pros

    High energy and enthusiasm like a start up company.

    Cons

    Us vs Them attitude at the lower levels makes it a difficult place to work.

    Neutral Outlook
    Approves of CEO
  10.  

    Easy Low Stress Place to Work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  Tucker, GA
    Current Employee - Analyst in Tucker, GA

    I have been working at YP full-time for less than a year

    Pros

    -Lots to do, never bored.
    -Management is very cool about adjusting your hours so you can go to doctors, appointments, etc. You know, since you're human and you have a life. As long as you make your hours and they don't hold you hostage at the office.
    -Great people, really friendly teamwork type environment. Assessments based on your own individual work so no one is pitting co-worker against co-worker here.
    -Awesome benefits! Really really good compared to what's on the market right now.
    -Lots of great employee appreciation events.
    -Great little cafe downstairs makes lunch super easy.

    Cons

    -It's a corporate job. Expect corporate challenges and corporate fat. Constantly changing processes and policies. Learn to roll with it.
    -Vendor software suit limits your ability to do search optimizations, so you have to find a lot of work arounds. This really slows down your optimization speed.
    -Not a lot of engaging or stimulating problem solving challenges. Most challenges deal with software limitations or trying to figure out new corporate policies and procedures, rather than interesting mental challenges.
    -No work from home for Ops
    -The free coffee in the Tucker office is TERRIBLE. (Water tastes chemically, but that's a whole different story)
    -Not much upward mobility
    -Too many "coasters." There are a lot of left over ATT staff here who don't seem to want to pull their weight as far as workload and this is super frustrating. You've got enough awesome new yp people and contractors. Get rid of the slackers and make some of these rocking contractors full time employees!
    -Not a lot of opportunity for training other than from asking questions to more experienced co-workers. Very much a sink or swim kind of a deal with learning search.
    -Very demanding sales teams.

    Advice to ManagementAdvice

    Keep improving yp client relationships. Keep the little guys happy and they'll tell their friends. Put more emphasis on actually selling the product and not an idealized version of the product just to make a sale. Keep it real. A

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Going through some growing pains but headed in the right direction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager
    Current Employee - Product Manager

    I have been working at YP full-time for more than 3 years

    Pros

    YP is aggressively pursuing a leadership position in the advertising industry. Hasn't always been that way when under AT&T.
    Great co-workers.
    Positive corporate culture.

    Cons

    Hard to know if YP can make it as a digital only company without print.
    Job security still feels very unstable.
    Despite weekly messages from CEO still don't feel like we are getting a "real" perspective how the company is doing.
    Strategic direction changes constantly

    Recommends
    Neutral Outlook
    Approves of CEO

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