YP Reviews in San Francisco, CA

Updated June 26, 2014
Updated June 26, 2014
445 Reviews
2.6
445 Reviews
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YP CEO David Krantz
David Krantz
213 Ratings

Review Highlights

Pros
  • There are a lot of talented people who work there and the work life balance is great (in 23 reviews)

  • Currently good benefits but they may be changing as a union agreement expires shortly (in 26 reviews)


Cons
  • Upper management has been also made aware of these issues and still nothing is done (in 23 reviews)

  • sales reps handle EVERYTHING from beginning of sale to the end (in 18 reviews)

More Highlights

23 Employee Reviews Back to all reviews

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  1.  

    there are some great people but revenue is based on profit margins of a print directory that is dying.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager Sales in San Francisco, CA
    Current Employee - General Manager Sales in San Francisco, CA

    I have been working at YP full-time (more than 10 years)

    Pros

    Strong leadership and knowledge of indudstry - both print and digital with a trajectrory for growth and continued parnerships.

    Cons

    compensation is commessurate with results, and results are tied to objectives that are different for every level and in common job titles without consideration of geographic location.

    Advice to ManagementAdvice

    Pay your senior leaders more

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    YP: Yes, Please! I will take that inflated bonus for the 4th year in succession!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager in San Francisco, CA
    Current Employee - Product Manager in San Francisco, CA

    I have been working at YP full-time (more than 3 years)

    Pros

    4 years later, still going strong, turning down SIlicon Valley recruiters on a weekly basis. Word among the recruiters is that they need to "pluck" people away from YP, A LOT of whom have served their previous DIGIAL ADVERTISING employers with distinction. A fair amount of managers at YP believe very strongly in a work-life balance and are willing to allow telecommuting, and flexible-hours capability: seek them out! HR and Facilities are working together to revamp the benefits, perks, and work environment - this is not your grandpa's YellowPages, and certainly not AT&T!

    Cons

    This is a big enough company - has its share of politics and favoritism. If you are initially unlucky to land in a "less than desirable" spot, worry not - soon enough several opportunities will arise internally allowing you to explore other avenues (provided, of course, you are good, and managers on both side of the transaction agree).

    Advice to ManagementAdvice

    Allow the business owners, engineering managers, and product developers even more autonomy. Don't just NOT PUNISH risk-taking, in fact, ENCOURAGE & REWARD it (therein lies a message about risk-taking for you too); talk about what YP learned as a company from FAILED projects & initiatives. Executives need to focus ALL of their efforts on the following three - in that order:
    1. SALES EMPLOYEES (more/higher/faster incentives for doing the right thing)
    2. NON-SALES EMPLOYEES
    3. CUSTOMERS (Why are customers #3, you ask? Because they are #1 on the list for SALES & NON-SALES employees!)

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    New Media Outside Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - New Media in San Francisco, CA
    Current Employee - New Media in San Francisco, CA

    I have been working at YP full-time (more than an year)

    Pros

    On-going training, if you sell consistently you get paid well, benefits, gas, cell phone allowance, flexibility with your schedule, multiple products to sell. Contests, bonus money to be made if you meet your quota.

    Cons

    Long hours invested to make a sale. Once you make a sale the process is long and tedious and too often mistakes are made by fulfillment. If a customer does not pay you will be charged back. Leads provided by company are weak, and have been worked over by tel reps, etc...most managers have never sold advertising and they don't know what they are doing or talking about. Union dues are too high and I don't feel they are worth it.
    Training is six long boring weeks that leave you more confused. A sales rep would be better off following an experienced sales rep in the field for six weeks than wasting the time in a classroom situation. A very politically run company, your either in or not. If you are liked you get extra perks and prizes are awarded to you even if you don't deserve them. A "good ol' boys" work mentality.

    Advice to ManagementAdvice

    Hire managers from within who have sold the products for a minimum of 2 years. How can a manager know how to sell, and understand the complexity of advertising if a manager has never done it. Every six months upper mgmt should ask all sales rep to give feedback on their managers pros and cons. If there are more cons, get rid of that manager. When products are not producing as well as projected, make something happen more quickly for the customer. Big turnover with customers, due to not working.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Depends on what you are looking for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in San Francisco, CA
    Current Employee - Senior Software Engineer in San Francisco, CA

    I have been working at YP full-time (more than 3 years)

    Pros

    Laid back culture, you could come in and go as you please. Flex timings. Most people telecommute one or two days from home. Overall work life balance is good.

    Cons

    No technology innovations. Company is riding on its past products successes with absolutely no innovation. Management is almost always puzzled and trying to keep afloat. Sub-standard benefits compaired to some of the better companies in the bay. Absolutely no investment in employees. You could just stick around forever and never grow. Management is not really very smart. Overall culture is pretty passive and doesn't encourage much in terms of making things better. Not a motivating environment.

    Advice to ManagementAdvice

    Innovate and invest in your employees. Employee growth translates into company growth. There's really not much incentive to putting hard work, so most don't.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    had a pleasant internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in San Francisco, CA
    Former Employee - Intern in San Francisco, CA

    I worked at YP as an intern (less than an year)

    Pros

    it was a pleasure to work with the team

    Cons

    nothing i can think of

    Recommends
    Neutral Outlook
  7. 2 people found this helpful  

    spent 3 years trying to help a dying horse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in San Francisco, CA
    Former Employee - Customer Service Representative in San Francisco, CA

    I worked at YP full-time (more than 3 years)

    Pros

    Great team, great hours, great pay, union job. The training was excellent and the tenured employees that came from Pacific Bell were all very friendly.

    Cons

    Systems were outdated, demands from management were sometimes not realistic, new upper management didn't appreciate what we did, wouldn't even come to our office to meet us because he probably knew we would all be fired.

    Advice to ManagementAdvice

    Outsourcing sucks!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    opportunity for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA

    I have been working at YP full-time (more than 5 years)

    Pros

    good work life balance. nice people

    Cons

    long hours and crunch projects

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Feels like working at a startup.

    Current Employee - Account Executive in San Francisco, CA
    Current Employee - Account Executive in San Francisco, CA

    I have been working at YP full-time (less than an year)

    Pros

    I am learning a lot from my sales manager about outside sales and the advertising industry. I am meeting new business owners in the community and building a great network.

    Cons

    It is like working for survival. Turnover rate is high, so you must be dedicated to performing at the top of your game every day or else you'll fail and want to quit.

  10. 1 person found this helpful  

    Traditional company with a lot red tape

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at YP full-time (more than 5 years)

    Pros

    401K matching up to 5%, ability to telecommute at certain grade levels and job functions,

    Cons

    Large amounts of bureaucracy which ultimately causes delays in decisions. A hierarchical organization. Only a high deductible health insurance plan offered.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    Parent/Owner Cerberus is running this company into the ground.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at YP full-time (more than 10 years)

    Pros

    Unionized sales force, car allowance

    Cons

    Micromanagement beyond the extreme, managers do not know the job functions of those they are supposed to manage. Professional sales consultants bogged down by clerical work and product fulfillment leaving very little actual selling time. Way too many unproductive meetings- more lost selling time.

    Advice to ManagementAdvice

    Sales managers need to learn the job of the sales reps. General managers need to be leaders, not task managers. Make sure your sales force is spending at least 90% of their time in front of customers- currently sales reps spend 20% selling and 80% meetings, fulfilling products and clerical work.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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