Yankee Candle

  www.yankeecandle.com
  www.yankeecandle.com
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Yankee Candle Reviews

Updated September 17, 2014
Updated September 17, 2014
194 Reviews
2.9
194 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Yankee Candle President, CEO, and Director Harlan M. Kent
Harlan M. Kent
115 Ratings

Review Highlights

Pros
  • Many intellegent people that really care about doing a good job and making a great product, (in 16 reviews)

  • 50% discount on wax offered to employees (in 8 reviews)


Cons
  • Too many made up and alterered rules and policies by upper management (in 15 reviews)

  • Spending the majority of the time worrying about the "secret shop" and making sure you pass (in 15 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Nice stores.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Bridgeport, CT
    Current Employee - Anonymous Employee in Bridgeport, CT

    I have been working at Yankee Candle full-time for more than 3 years

    Pros

    Good company discount. Nice environment.

    Cons

    Too many visual changes. Lots of physical work. Large, heavy shipments to unpack.

    Advice to ManagementAdvice

    Don't be so rigid with the retail side of your business.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Poster child for corporate greed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yankee Candle full-time for more than 10 years

    Pros

    Many intellegent people that really care about doing a good job and making a great product,

    Cons

    Whatching execs strip away all that made the company a great place to work so they can pocket millions and walk away after a few years.

    Advice to ManagementAdvice

    If your employees are your greatist asset then treat them that way, Actions speak louder than words and if you really want to know how employees feel talk to them. Don't depend on mid level management.

    Doesn't Recommend
    Disapproves of CEO
  3. 1 person found this helpful  

    Great Product, Management is Self Destructive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager/Interim General Manager  in  Salt Lake City, UT
    Former Employee - Assistant Manager/Interim General Manager in Salt Lake City, UT

    I worked at Yankee Candle full-time for more than a year

    Pros

    There are some great people in this company. A solid product, Yankee Candle is a company you can feel confident representing.

    Cons

    My location had 13 managers in 7 months. You read that right, 13. That kind of turnover is unacceptable, and is a reflection on district and region management. I worked as an Assistant Manager and Interim General Manager, and ran the store by myself. Store management gets burned out with the constant changes and promotions, and sales goals are frequently not met. In a struggling economy, candles are some of the first things to stop buying, especially with the Kohl's and Bed Bath and Beyond wholesale options, making your time less and less valuable to a dying company.

    Advice to ManagementAdvice

    Close some stores. You're cutting your client base into fourths when you have enough for maybe one store. Also, don't kill your employees. They're only as perform as well as they want to, and in retail sales, there's always another job around the corner. You lost the majority of your management in Utah for this reason. Treat your employees better. Cut the stores you don't need. Lastly, don't run your stores and employees into the ground. You'll close your retail stores if you don't change.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Candles

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Yankee Candle part-time

    Pros

    Good discount, good environment to work in

    Cons

    Never-ending price increase, secret shopper program

    Advice to ManagementAdvice

    Good job

  6. 2 people found this helpful  

    Stressful!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Yankee Candle full-time for more than 5 years

    Pros

    Good discount and fairly flexible dress code for management. Fun team to work with and camaraderie with other store managers was excellent.

    Cons

    Working in as an Outlet Manager for 4 years and being told daily that you're not doing enough for the company. Store opened with a sales budget of $700k for the year. Brought in $2m in sales first year and climbed to almost $3m the second year. Entire complex saw sales drop and newness and glamour wore off during third year of business. Budgeted for $3.5m in sales, ended year at $2.8 and didn't receive a raise due to not meeting sales goals. Shipment was a nightmare! Would receive 200-400 boxes DAILY and not a single place to store them properly and safely. Store was a total of 2800 sq. foot! Lost numerous team members due to job stress and balancing home/work, leading to downturn in productivity.

    Advice to ManagementAdvice

    Spend more time making it a great place to WORK as well as a great place to shop! Give the management team more flexibility when working with labor costs to balance productivity. Yes, a high Average Dollar Sale does lead to higher sales numbers, however there is a better way of doing this than being so pushy that most customers walk out the door without a single purchase. Asking for feedback from management on how to improve and then ignoring everything they tell you is NOT a way to properly run a company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Nice discount, terrible managing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Streamwood, IL
    Current Employee - Sales Associate in Streamwood, IL

    I have been working at Yankee Candle part-time for less than a year

    Pros

    you get 50 percent of candles, which is nice if you love the product. They force you to spend at least 40 dollars a transaction though so you don't really get to save that much money.

    Cons

    The assistant manager and cold corporate attitudes.The assistant manager has been there for 7 years and she is a walking corporate robot. She comes off very cold and pushy to the customers and she will question your every move. There was an awesome store manager but, she was fired for being tardy. You can't be 1 minute late or it goes in your time bank.

    Advice to ManagementAdvice

    Too much emphasis on sales and average transaction not enough actually caring about the customer. Also ever member of corporate seems very fake.I would advise the company to think of its roots of originally being a family company and stop treating customers like dollar signs.

    Doesn't Recommend
  8. 1 person found this helpful  

    LOVE the product, not the high stress and demand from management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Second Assistant Manager
    Current Employee - Second Assistant Manager

    I have been working at Yankee Candle part-time

    Pros

    The best part of working for Yankee Candle would be the amazing team I work with! Yankee Candle has amazing product and getting a 50% discount is fantastic. The repeat guests that we have are wonderful and I love the rapport we have with them.

    Cons

    Overworked, underpaid, understaffed and BIG cuts in labor. Raises are non-existent and there are no bonuses. The constant demand to make your daily sales goal and keep your ADS high is very stressful. The amount of shipment is overwhelming and ludicrous. The Secret Shopper program is absurd and needs to stop!

    Advice to ManagementAdvice

    Work for one year as a Sales Associate (with a Sales Associate's pay--oh, and that's part-time!) and ASAP each and every single guest. Enjoy those resets that happen every other week. Make sure you get all of shipment done, which is 50-80 boxes at once (about twice a week), get those 4pm Reads in, drop what you're doing and ASAP each guest because they could be that secret shopper that can make or break you. Make sure that you and your team meet or exceed your daily sales goals or kiss this job goodbye.
    Remember, we are all human beings. Do your best to treat us as such...

    Doesn't Recommend
    Disapproves of CEO
  9. 1 person found this helpful  

    Not the best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Milwaukee, WI
    Current Employee - Store Manager in Milwaukee, WI

    I have been working at Yankee Candle full-time for less than a year

    Pros

    Great product! Decent pay for the area, and a fantastic discount.

    Cons

    Overworked, understaffed, and more shipment than you can possibly fit into a store while still being able to move. Constant changes and more reporting to corporate than you can imagine. The Mystery Shop was so ridiculous I still cringe thinking about it years later.

    Advice to ManagementAdvice

    Rethink the Mystery Shop and make it into something that isn't about nagging your customers for so many different add ons.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Lot of fun, but some trouble with upper management marred my experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Second Assistant Manager  in  Dulles, VA
    Former Employee - Second Assistant Manager in Dulles, VA

    I worked at Yankee Candle part-time

    Pros

    -Product is really cool (I still love the candles) and the discount on the candles is really good. -Co-workers are generally pretty nice and fun to work with.
    -You get to wear jeans to work.
    -Work schedule is usually pretty flexible and it's a good job if you're a student.
    -Getting paid on a weekly basis was pretty nice.
    -I always loved to see and/or smell the new products when it came in.

    Cons

    -Spending the majority of the time worrying about the "secret shop" and making sure you pass. This can be difficult because some of the items on the shop are weighted more heavily than others - so much so that failing one certain item can cost you the whole shop!
    -Meeting the ridiculously high customer phone number and e-mail capture rates can also be difficult due to people being very protective of this information.
    -Rude customers from time to time. However, since this is retail, rude and pushy customers are to be expected.
    -Pay is a little on the low side.
    -My biggest problem with working at YCC was dealing with members of the upper level management in that they would often play favoritism with certain employees or stores in the district and allow these people/stores to literally do what they wanted to and/or get away with policy violations that could get them in a heap of trouble. They also had a habit of micromanaging everything about each store or individual.

    Advice to ManagementAdvice

    Do not play favorites, treat every store and every employee with equal difference and respect, and do not micromanage everything - let the stores have some level of autonomy. Also, please lower the threshold for a passing secret shop and lower your capture rates for phone and e-mail.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Best way to gain experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Cincinnati, OH
    Former Employee - Assistant Manager in Cincinnati, OH

    I worked at Yankee Candle full-time for more than a year

    Pros

    discount, can get plenty of overtime, have awesome returning customers, the pay for a first assistant is a lot higher than most retail, bonuses

    Cons

    secret shops ( even though there easy they make everyone on edge)
    district manager was never available and when she was she was a real you no what

    Advice to ManagementAdvice

    open more stores so there is more room for advancement

    Recommends
    Positive Outlook
    Approves of CEO

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