Yard House Reviews

Updated July 22, 2015
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3.7
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Recommend to a friend
Approve of CEO
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Harald Herrmann
27 Ratings

Pros
  • They have a great training program that allows you to really gain knowledge on the company and preform to your best ability (in 6 reviews)

  • We had a great staff and made good money (in 5 reviews)

Cons
  • Long hours, short of staff at times and you v have to work longer (in 8 reviews)

  • Also, the front desk has a tendency to double seat you (in 5 reviews)

More Pros and Cons

98 Employee Reviews

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  1. Started as expo, became a server, never got to be a trainer.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in West Nyack, NY
    Former Employee - Server in West Nyack, NY

    I worked at Yard House

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I was hired to expo and they said I could become a server within six months. They followed through on this promise. Decent tips year round. Management did a good job fostering teamwork amongst the servers and between different departments. Management also took the time to listen to my concerns and evaluate employee feedback despite the limitations of the corporate structure. Food wasn't half bad either. They also give me the employee discount whenever I eat there despite having left over six months ago.

    Cons

    I also wanted to be a trainer which they led me to believe I could do but after many months of being strung along I finally got fed up and left. Ridiculously large menu not only for food but also drinks. The whole point of yard house is the beer menu so you can't complain about that portions size but everything else was a bit much. No shift meal is a con. They are cheap about adding on to what you want to eat, for example I had to charge something outrageous like $1.29 to add a second slice of cheese to my burger and they kitchen staff is told to inform management if someone tries to just write it in.

    Advice to Management

    Management overall is good however in the two years I worked there from when they opened the store we must have seen over 25 managers come and go including 3 general managers. The company itself or perhaps Darden needs to do a better job hiring or maintaining their management staff.


  2. Corporate Trainer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Trainer
    Former Employee - Corporate Trainer

    I worked at Yard House (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great product, organized company, helpful management

    Cons

    Lots to learn, but the more you know the better it is


  3. Great company, not so great management.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Yard House part-time

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The company seemed like a great company to work for. They had great benefits available and training was the best I have ever seen.

    Cons

    The management team had a hard time following through with what the company was trying to portray.

    Advice to Management

    Make sure you keep up your end of the bargain. You promise to keep everything butterflys and rainbows and then belittle your team when they ask for help.


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  5. Had fun

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Yard House

    Pros

    Its is a nice place to work

    Cons

    Don't really have anything bad to say


  6. Great place to grow!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Trainer in Lynnfield, MA
    Former Employee - Front Desk Trainer in Lynnfield, MA

    I worked at Yard House part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Free meals Intensive training Opportunity for growth

    Cons

    Some corporate policies relating to hair/nails are strict


  7. Hard work, Not for the faint of heart.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yard House full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great tips during busy season. Football, hockey, basketball.

    Cons

    Hard to move up to bartender position. Need to put in a lot of time.


  8. manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Restaurant Manager in Riverside, CA
    Former Employee - Restaurant Manager in Riverside, CA

    I worked at Yard House full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The biggest advantage with Yard House is that the upper management were the founding operations managers, so the decisions that come down are operations oriented and geared towards ease of excution. That is hard to find in large chain restaurants.

    Cons

    Yard House lost some of it's competitive edge as an employer when their management compensation changed once they were acquired by Darden.

    Advice to Management

    Current management has been working on keeping the core culture they have always had, which is a huge part of their success. Just don't lose sight of this.


  9. Yard House

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Fresno, CA
    Former Employee - Server in Fresno, CA

    I worked at Yard House (More than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Yard House is a busy restaurant that for the most part is ran with the guest and the employees best interest ... Trainers are very knowledgable and fun to work with

    Cons

    Yard House is very corporate and managers tend to Micro Manage ... Not very fun having to I.D. customers for alcohol that are obviously of age but you I.D. everyone that orders an adult beverage

    Advice to Management

    I don't have any advice to management ... they do the best job they can do with the leash they are given by Yard House ... All of my managers were all motivated and wanted the best for Yard House and the employees


  10. Helpful (1)

    Server

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Pasadena, CA
    Former Employee - Server in Pasadena, CA

    I worked at Yard House

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible scheduling to accommodate a school schedule or a second job. This place is all about team work so if you work well with others you will probably enjoy it here. The pay had it's ups and downs but overall it was good and consistent. Open door policy meant we could talk to management or team members about our concerns without any negative recourse.

    Cons

    The shifts were long and depending on which state you work in you may or may not get a break. The food and drink menu is huge and it's required learning to both get the job and do well as even the smallest mistakes in ingredients could cause issues. These restaurants can get brutally busy and it can be too much for some people to handle.

    Advice to Management

    Nurture and help the staff develop not only for overall staff appreciation but for sales too. Stay consistent with attitude and approach ability as you may find out better ways to improve how the store works. Make those floor cuts when you can, nothing looks and feels worse than a bunch of server standing around talking with each other.


  11. Helpful (1)

    Typical Restaurant Chain

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food Server
    Current Employee - Food Server

    I have been working at Yard House full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Decent money, management is ok with schedule requests

    Cons

    Stupid clientele, easy to get written up for dumb things

    Advice to Management

    Stop catering to idiotic guests who know how to work the system



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