Yell

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  business.yell.com

Yell Reviews

Updated December 16, 2014
Updated December 16, 2014
50 Reviews
3.7
50 Reviews
Rating Trends

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Yell UK CEO Richard Hanscott
Richard Hanscott
15 Ratings

Review Highlights

Pros
  • Great balance between challenge and work/life balance (in 3 reviews)

  • There is generally a good, motivated, working environment (in 3 reviews)


Cons
  • Due to headcount reductions the chance of career progression in certain areas are slim (in 3 reviews)

  • If job security is important to you then this isn't the place to be as the company continue to scale down business in line with the decline in revenue (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Birmingham, Tippecanoe, IN
    Current Employee - Account Manager in Birmingham, Tippecanoe, IN

    I have been working at Yell full-time (more than 5 years)

    Pros

    Unlimited earnings opportunity. Territory management is like running your own business.

    Cons

    Targets can be tough to hit. Particular focus on different products, focus shifts. Lots of admin work

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great until this final year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yell

    Pros

    Outside sales, freedom to work, live and enjoy family activities.
    Team spirit
    reward accomplishments

    Cons

    PRESSURE COOKER, moving objectives , management on fear

    Advice to ManagementAdvice

    consider the true reason for success....sales reps

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Quality co-workers sinking together at a company with no future and no leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in King of Prussia, PA
    Former Employee - Business Analyst in King of Prussia, PA

    I worked at Yell full-time (less than an year)

    Pros

    Here are some of the good things:
    Good work/life balance
    High quality co-workers who care about the business
    Nice office park
    Lots of jokes can be made about working for the phone book

    Cons

    Here are some of the bad things:
    Print advertising is dead
    No faith in new company direction
    Leadership not innovative - their "new" direction is just copying other people
    Secretive about future changes
    Did not leverage people to improve company

    Advice to ManagementAdvice

    Try being innovative and give employees a vision that excites them, get a new name (I know you are hibu now and I can't believe you payed a branding company a ton of money for such a dumb name)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Inconsistent management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant
    Former Employee - Sales Consultant

    I worked at Yell full-time (more than an year)

    Pros

    Decent opportunity to make money even if you do not have much experience in sales. The training is good and the resources available are enough to give anyone a chance at success.

    Cons

    Extensive travel keeps you on the road quite a bit. The changes in the industry make it difficult to sell their core product, print advertising. The negative stigma in the market place of the company makes it difficult to overcome when calling on clients. The charge back system is unfair because it makes you not only a salesperson but get involved in collections as well which hurts relationships.

    Advice to ManagementAdvice

    The several layers of management are quite inconsistent in that you never get the same story from anyone. There is little support from upper management either even when they say they are there for you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    A little less than satisfactory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Client Service Representative in Houston, TX
    Current Employee - Client Service Representative in Houston, TX

    I have been working at Yell

    Pros

    If Outside Sales Performance is good then company supports you. They do not pay enough bonus on your achievements as other like companies. However, being in outside sales gives you flexibility to manage your time, and if you are a natural over achiever you it can be gratifying to work here. The senior managers of our office are patient and flexible if you are doing your job, and try not to interfere as long as you are performing well with meeting your goals, and expectations of company. Bonuses are easily achieved if one works hard, and it can make up the lack of income on the CSR's average earnings. Great Benefits. Overall not a bad place to be employed.

    Cons

    If Sales performance is poor then serious Micro-Management gets involved which is to be expected. Salaries are under average as with other like companies in Outside Sales. Very little to NO mobility in upwards movement and growth with the company at least in our office. Challenges of income growth or loss are derived by individual performance strictly on sales ability in a downward overall usage trend in our Market or Industry by the belief of consumer's today. Since normal growth patterns of other similar advertising companies still remains positive and growing. Our company is undergoing many changes to effectively compete in the advertising industry of today's consumer needs that it is having a negative impact on any growth and opportunity for advancement in the company. You must work even harder to achieve better than average income, but that is as good as it gets. Plaques and Bonuses do not mean upwards mobility so that said in our industry today be ready to overcome those challenges if you are thinking to work here in outside sales. Be prepared for this Global Change, and with the changes coming into effect the "cons" may eventually work it's way out. But for now, and who knows exactly for how long I do not see any positive reinforcement of upwards mobility with this company. I do however believe the company is moving in the right direction from a Print Only company to an aggressive Online Advertising, and eMarketing Solutions Company.

    Advice to ManagementAdvice

    Recognize the achievers more, and offer opportunities for advancement and growth. Become more flexible in meeting Sales Challenges by putting into action more assistance for the Sales Team to perform their duties. Sales should stay focused only in selling. Corporate backing with support to the sales force is necessary for us to better achieve our goals and your expectations of us in sales. Fix the obstacles we face daily by always continuing your efforts on advancing the product lines we offer and investing more time, finance, and effort to aggressively compete in our industry in today's market. Support the sales team in their daily functions making our systems quicker and more efficient with continual plans to improve Sales Support, Systems Integration, Awards, Rewards, and Compensation Plans that recognize the over achiever's and leave plenty of room for advancement & growth opportunities. This I believe makes all the difference of a company that strives in excellence during times of expansion by overcoming those obstacles that we face daily and supporting the foundation that the success is built from.

  7.  

    Yell changed my life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Shifnal, England (UK)
    Current Employee - Sales Manager in Shifnal, England (UK)

    I have been working at Yell full-time (more than 3 years)

    Pros

    World class training, Excellent Package, Open Ended Pay Scheme, Team Spirit, Working at the forefront of technology with the best sales tools and support, Surrounded by a high standard of focussed and driven individuals

    Cons

    You have to have a good work ethic to succeed

    Advice to ManagementAdvice

    Continue in the direction you are taking us, it feels a very exciting place to be with lots of positive things happening!

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Birmingham, England (UK)
    Current Employee - Anonymous Employee in Birmingham, England (UK)

    I have been working at Yell

    Pros

    Great chances for career progression, good salary, amazing support from trainers and colleagues.

    Cons

    Nothing bad to say, work hard and reap the benefits!

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Challenging and very rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Stoke-on-Trent, England (UK)
    Current Employee - Sales Manager in Stoke-on-Trent, England (UK)

    I have been working at Yell

    Pros

    You get to sell quality products that work - no ripping customers off - very different to other sales environments that I encountered before. And no back stabbing of colleagues - very much a team atmosphere.

    Cons

    We operate in a very competitive and fast-changing marketplace, so you have to be willing to put in the extra work to stay on top, eg Google updates, etc.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Challenging, exciting, changing, rewarding after 26 years still a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AREA SALES MANAGER in Southampton, England (UK)
    Current Employee - AREA SALES MANAGER in Southampton, England (UK)

    I have been working at Yell full-time (more than 10 years)

    Pros

    People, Training, Changeable, Rewards, Salary, Benefits, Technology, Career, Flexible,

    Cons

    No cons but work hard and you reap the benefits.

    Advice to ManagementAdvice

    Changing times and technology, keep doing the positive things.

    Recommends
    Positive Outlook
  11.  

    Regional Manager Scotland, North East and Yorkshire

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yell full-time (more than 10 years)

    Pros

    I love helping to create an environment where people enjoy their jobs and the customers love the Yell experience. People grow as sales professionals working for Yell. Great training from day 1 and though out your time with Yell.

    Cons

    You need to be committed, it is a place which recognises effective sales people, graft and determination. If you are happy to look after customers and help educate them in digital matters then a fantastic career awaits you.

    Advice to ManagementAdvice

    The more the sales force helps shape the future with ideas and improvements the better and more engaged they become.

    Recommends
    Positive Outlook
    Approves of CEO

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