Yellow Book USA Reviews

Pros

Good benefits and retirement options

Cons

Alot of angry people call in, so it is sometimes difficult to remain calm. Changes are sometimes made that do not benefit the workflow.

Pros

Competitive pay, agreeable hours, minimum experience required. Location is easy to reach and ample parking for both corporate and sales personnel.

Cons

Communication is embarrassingly bad to the point where a new product or can be active for months at a time before any knowledge is communicated to the employees. Additionally, everything there runs on a purely hierarchical structure. If a sales representative has an issue with you and escalates it up to a VP-Sales level, regardless of your history or presence of evidence, you will be reprimanded for it. Their eye on the future is now a retrospective glance, which should have been implemented ten years ago to be able to keep pace in the advertising industry. The Human Resources department offers no solutions to issues nor questions raised by corporate employees. If you assume a role in Customer Service at this company, you should plan on being a punching bag for internal and external customers, and will be reprimanded if you attempt to vent to your deskmate. All in all, there are a number of areas for improvement at this company.

Advice to Senior Management

If you don't know something, don't pretend like you do. Simply find the answer, fix the situation, and move on. It will be much more appreciated than misinformation. Additionally, if you do not have inarguable evidence against an employee, do not reprimand them for that which you cannot prove.

Pros

It use to be a great career choice a few years back. I can't say anything positive today. Joe Walsh (CEO) stepped down that should say it all!

Cons

No manager support. Lack of integrity. POOR customer service. Websites, a toddler could do better.
Account manipulation to make managers look good. Fake numbers for market objectitives.
Managers speak and joke about past employees. A GOSSIP CESS POOL!
HR does not understand compliance. If you leave, kiss outstanding commissions & vacation earned good bye!

Advice to Senior Management

Work on integrity and honest. Equal opportunity for all! ( no favorites) Kick HR into learning the laws of compliance for all States in the USA

Pros

Good place to start your career and learn the business.

Cons

Management talks bad about former employees.

Advice to Senior Management

Need to get better front line management with people skills.

Pros

corporate benefits are very good

Cons

Driving all over creation... This is crazy!!

Advice to Senior Management

Wake Up!!!!!!!!!!!!!!!!

Pros

I believe it used to be a great place to work back in the day when yellowpages were respected and needed. Yellowbook had a great training program, IST, and reps. left energized and ready to make money. They used to offer a great base salary, $35,000 plus loads of commission and perks. Management worked side by side reps. and helped them all day long. The product line was simple but demanded. It was like stealing candy from a baby since our local competition was way over priced and hated. Local management was great and so supportive. They were trained properly and relayed that to the reps.

Cons

Yellowbook is scrambling to make its place in the new digital world. They offer bad simple websites and have virtually zero back end support from IT. They are adding so many products which, under a great company leadership, would be a good thing. However, they are adding things that are not up to par and the people making these decisions, have no clue on how to sell them and therefore, have no idea what they are doing. The company morale is at an all time low and all of management ignores it. Reps. are so pressured and threatened and as a result,only do what is needed to keep off of radar. This is what happens when a company changes it's strategy and atmosphere to one of fear of job loss. The current local base pay is a low $21,000/year. Almost half of what it was.

Advice to Senior Management

Strap a bag, laptop,on and go out and sell with a full assignment in the new digital Yellowbook. That way maybe you will understand the hell you put reps. through. Do it for more that a pre-planned ride day though. Why don't you start listening to reps. like Yellowbook used to do. That way you hear what is really going on instead of listening to only what your upper management tells you. They are so far out of the loop, it is sad. Try giving up your high base and regular pay and working for the type of paychecks your reps. get.

Pros

Yellow book offers good pay if you can keep up with your sales quotas and make all of you sales goals. there is generally a lot of freedom with your time because you make your own schedule and set up your own appointments to meet customers. there are also good benefits for employees.

Cons

HIGH PRESSURE! As a sales representative you are expected to hit very difficult sales goals and quotas. If you do not hit your goals you will not make your bonus (which is where your real pay comes from). If you do not hit your goals you will be under constant threat of loosing your job. territories in which you solicit customers are assigned by management so if you are not favored by specific managers you may get stuck trying to sell products in parts of town in which there is not much business.

Advice to Senior Management

Get in the field with employees more and assist in the sales process so that you can see and set realistic sales objectives.

Pros

You run your own business. Harder you work, the more money you make.
If your not afraid to cold call you will love the job.
I love the freedom of the job but I also hit my quota. I am betting those complaining were not putting the necessary time in and thus not hitting their numbers.

Cons

If you don't like to cold call you will hate his job.

Advice to Senior Management

Fix our I.T. Platform.

Pros

Great training, lots of money to be made if you hit your goals. Autonomy to get your job done on your own.

Cons

Systems are difficult to manage, this creates a situation where you spend to much time trying to get something to work instead of making sales.

Pros

great manager
training
company tries to evolve with new ideas

Cons

there is no way- at least for me- to get everything done in a normal work day. besides the necessity to cold call- which is more timely because its a much more qualified knock now- with so many products to offer, telemarket, do appointment- rev and new, then call delinquent accounts, take care of queries, field customer issues,make lists of cold call/telemarket targets, knock those lists along with normal cold calls, have meetings that are, many times, pointless, i then have to prep for my appointments- doing research, building contracts, gathering justifications for recommendations, and design ads- i did because i didn't like what the actual artists did. if i was lucky, i was done working by 9pm. most nights it was at least 10. so much for quality family time. even with all that, the straw that broke the camels back?...having commissions charged back when delinquent accounts are written off. ARE YOU KIDDING ME?! I did my job. If i wanted to go into bill collections, i would have gone into bill collections

Advice to Senior Management

GET REAL