Yellow Pages Group Reviews

Pros

Training, Culture, Envrionment, these are som of the areas where yell excel. The rewards deminished over the years but the salary was still best in class. Would advocate anyone to work for Yell

Cons

Hours, Pressure and work life balance. Yell changed over the years (15) and became more of a pressure cooker atmosphere. I have to admit it was my line manager that made me leave in the end. You join a company and leave a manager........

Advice to Senior Management

Keep the product offering upto date. Yell missed the boat a little in the lattter part of the fist decade of the 21st century but with what I'm hearing the new CEO is changing things with new market leading products

Pros

Good training of new online media, great incentives for success.

Cons

Unrealistic targets, poor operations execution and fulfillment of pruducts, full manager bonus never achieved or paid.

Pros

The employee's are great, they work well together They are more then a team..they became a family.

Cons

Managment team...They are middle men that service no use..and have to much time on their hands.

Advice to Senior Management

Find something to do that beneiftis the company, Instead of their little hen club they have happen there.

Pros

Everyone is very supportive, and we are all very good friends. The pay is fair, and the benefits are outstanding

Cons

The work is tedious and very detail oriented.

Advice to Senior Management

More interaction between office branches

Pros

Pretty Good training pay.
Pretty Good equipment.
Does have a solid Brand recognition.
They do have a draw when you are getting started.

Cons

No understanding of marketplace
Low price per product means low commissions
products do not work
You do nor get to keep your customers

Advice to Senior Management

Recognize that the industry make up of lead generation is completely different than when you were the dominant player. Get rid of customer first internal system it is terrible.

Pros

good benefits
flexable work schedule
smart people

Cons

no communication from management
they talk about being a team, but it's every man for himself

Advice to Senior Management

Listen to your employees.
Stick with processes, quit changing the game mid-play
Promote and hire people based on performance.
focus less on the amount of work you can crank out and focus more on giving clients what they need.
more training for new employees.
less time on talking about the work that has to be done, and more time spent doing it.

Pros

Great work stations, good benefits, nice people - Management left alot to be desired...

Cons

Frontline management on the Advantage Channel plus the Director

Advice to Senior Management

Get it together and manage - not pass the buck!

Pros

the commision structure is uncapped

Cons

cold calling need a better way of leads

Advice to Senior Management

communication

Pros

Good location re: commmuting by car or local bus

Cons

Low pay, poor benefits package (US staff "too small" to get a good pkg), minimal training, poor communication of all types of info. Feeling of disorganization re: workflow. Physical environment is not cleaned well; work in done on renovations during work hours with staff present. US offices had to take on workloads before prepared to handle them, causing WEEKS of mandatory overtime. Periodic firings and steady turnover seem common.

Advice to Senior Management

Get organized, get involved: if you are not a disciplined employee, it is quite easy to talk on your cell or be online as Managers are too busy getting up to speed to enforce much. Work that can be done if monitored wouldn't turn into constant overtime, work would be more accurate, etc. CARE about what is going on in the building, the company and the workers.

Pros

Learning opportunity on print & digital media marketing and sales.
Most employees are friendly and willing to share information.
Excellent value proposition to transform from print to digital media marketing company.
Shifts in consumer demographics and technology will offer opportunities for the company.

Cons

Management does not adequately engage and trust employees.
Employees do not trust Sr. Management. Poor communications from top.
Incompetent managers get promoted due to internal politics vs concrete proven capabilities.
Outdated and unfair HR Performance Review process.
Severe unprofessional conduct is pervasive in the organization.

Advice to Senior Management

Great at strategy. Poor at executing the strategy due to incompetent management. Recruit, promote, develop and retain managers who are committed and truly embrace vision and values by their actions.
Establish a 360 degree performance review process for ALL managers. You cannot have 360 degree marketing media solution products, but a poor PR process. It kills innovation and result in valuable managers leavng or being exited from the business and taking their talents to the competition. If employees are your most "important" asset, then YPG has to do better at consistently treating them as valuable. Marc Tellier is visionary... but not all managers are on board by virtue of their daily inconsistent actions. Some managers are allowed to do as they please and are not held accountable for results and for following the corporate values. You might want to study and learn from the Google organization of how to sincerely and consistently do the "right thing, the right way". This change will help YPG seize the opportunity to become the great company, it thrives to achieve.