Yellow Pages Group Reviews

Updated October 16, 2014
Updated October 16, 2014
115 Reviews
3.0
115 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Julien Billot
14 Ratings

Review Highlights

Pros
  • Great work-life balance - no pressure to take the job home, very flexible schedules (in 6 reviews)

  • Great people, all looking to re-invent the company in a digital era (in 9 reviews)


Cons
  • It is terrible for work/life balance (in 4 reviews)

  • upper management is not pro-active, they react when its too late & constantly trying to catch up (in 4 reviews)

More Highlights

Employee Reviews

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  1.  

    Fine for entry level or if you really just need a job for the moment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN

    I have been working at Yellow Pages Group full-time

    Pros

    Can build basic experience when you don't have any.

    Cons

    Poor training (when there is some). Low wage. Low raise - if you're given any. Lack of promotional opportunities. Restructuring has caused waves of layoffs and leaves most unsure if they'll have a job within the next year. Passive aggressive management.

    Advice to ManagementAdvice

    Even though it's a chore, spend some time caring about the substance of the matter/problem. Find ways to make pro-active, long-term improvements instead of knee-jerk reactions to everything.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Good design work if you don't have a degree!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Graphic Artist Level III in Indianapolis, IN
    Former Employee - Graphic Artist Level III in Indianapolis, IN

    I worked at Yellow Pages Group full-time (less than an year)

    Pros

    - They hire people with just high school diplomas.
    - Nice office environment.
    - Good relationships with managers.
    - Offer courses for advancing skills and experience.

    Cons

    - Salary is terrible.
    - Degrees are not appreciated.
    - Turnover is very common.
    - Software is out of date.

    Advice to ManagementAdvice

    Upgrade the software for employees and try to make it less like a sweat factory and more like a design shop.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    The company encourages a close knit relationship with all coworkers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Coordinator in Deerfield Beach, FL
    Current Employee - Account Coordinator in Deerfield Beach, FL

    I have been working at Yellow Pages Group

    Pros

    Everyone is very supportive, and we are all very good friends. The pay is fair, and the benefits are outstanding

    Cons

    The work is tedious and very detail oriented.

    Advice to ManagementAdvice

    More interaction between office branches

    Recommends
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  5.  

    it is a way to make a living

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Representative in Nashville, TN
    Current Employee - Sales Representative in Nashville, TN

    I have been working at Yellow Pages Group

    Pros

    the commision structure is uncapped

    Cons

    cold calling need a better way of leads

    Advice to ManagementAdvice

    communication

    No opinion of CEO
  6. 3 people found this helpful  

    I'm glad I wasn't there for very long!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Manager in Glendale, CA
    Former Employee - Manager in Glendale, CA

    I worked at Yellow Pages Group

    Pros

    I had a short commute, and my team members were wonderful as well.

    Cons

    Management had SEVERE communication issues, lots of people were in upper management roles who had no business being there, and it was generally a very disorganized place to work. My own manager was about as hands-off and absentee as you can get, which did not bore well for my own career goals. Many jobs were undefined, and there was a huge lack of mentorship. There were layoffs for no apparent or feasible reason, and the morale was extremely low. Not sure how it is now, however. I hope things have changed for the better!

    Advice to ManagementAdvice

    Hire competent people to run the show. Listen to your employees more. Give them better opportunities for advancement.

    Doesn't Recommend
  7.  

    Was offered a job despite the fact that it was not what i learned in college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Content Manager, Personal Assistant to the MD in Nairobi (Kenya)
    Current Employee - Data Content Manager, Personal Assistant to the MD in Nairobi (Kenya)

    I have been working at Yellow Pages Group full-time (more than an year)

    Pros

    I get to learn new experiences daily

    Cons

    No rapport between the employers and employees

    Advice to ManagementAdvice

    Take time time to listen to the employees, motivate them and commend them on their work, do not just be focussing on the negative.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Awesome Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Multimedia Client Service Representative in Burnaby, BC (Canada)
    Former Employee - Multimedia Client Service Representative in Burnaby, BC (Canada)

    I worked at Yellow Pages Group full-time (more than 3 years)

    Pros

    Your coworkers become like family. Nice office with a cafeteria and gym. There are many employees there who have worked for the company for 10+ years which I think says a lot about the company. Good pay for a call center job. Good benefits. 3 weeks vacation to start.
    YPG has been going through their digital transition for quite some time and is now showing some positive results.

    Cons

    Policies and processes are not very customer-centric. It's hard to work with customers when you are so restricted in what you can do to help them. Very little communication and consistency between different departments.

    Advice to ManagementAdvice

    Give customer service more power to serve the customer and solve problems.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    High Paced Environment. Buckle your seat belt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management in Toronto, ON (Canada)
    Former Employee - Management in Toronto, ON (Canada)

    I worked at Yellow Pages Group full-time (more than 8 years)

    Pros

    Great people, all looking to re-invent the company in a digital era

    Cons

    Micro managed to death. Employees are not empowered to act

    Advice to ManagementAdvice

    Trust your talented sales force to build the relationship and close the deal.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Media Account Consultant (Outside Sales)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Media Account Consultant
    Current Employee - Media Account Consultant

    I have been working at Yellow Pages Group full-time (more than 5 years)

    Pros

    -Work from home
    -Great benefits
    -Car Allowance

    Cons

    For a digital company the culture is still very print centric

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11.  

    Great Company-Going through Changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Media Account Consultant in Winnipeg, MB (Canada)
    Former Employee - Media Account Consultant in Winnipeg, MB (Canada)

    I worked at Yellow Pages Group full-time (more than 5 years)

    Pros

    good work-life balance-relaxed management as long as you are getting the job done

    Cons

    lots of admin work for a sales job

    No opinion of CEO

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