Yellow Pages Group Reviews

Updated April 20, 2015
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Employee Reviews

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  1. Helpful (3)

    I'm glad I wasn't there for very long!

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Glendale, CA
    Former Employee - Manager in Glendale, CA

    I worked at Yellow Pages Group

    Doesn't Recommend
    Doesn't Recommend

    Pros

    I had a short commute, and my team members were wonderful as well.

    Cons

    Management had SEVERE communication issues, lots of people were in upper management roles who had no business being there, and it was generally a very disorganized place to work. My own manager was about as hands-off and absentee as you can get, which did not bore well for my own career goals. Many jobs were undefined, and there was a huge lack of mentorship. There were layoffs for no apparent or feasible reason, and the morale was extremely low. Not sure how it is now, however. I hope things have changed for the better!

    Advice to Management

    Hire competent people to run the show. Listen to your employees more. Give them better opportunities for advancement.

  2. Legal Counsel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Legal Counsel in Montreal, QC (Canada)
    Former Employee - Legal Counsel in Montreal, QC (Canada)

    I worked at Yellow Pages Group full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great team. Great responsibilities. Challenging opportunity.

    Cons

    Company which is in disruptive business and faces a few challenges.

  3. MAC

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yellow Pages Group

    Pros

    Amazing, Lots to learn and great management.

    Cons

    not so much to worry about

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Whatever the opposite of growth is, YPG is doing in spades

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Media Account Consultant in Burnaby, BC (Canada)
    Current Employee - Media Account Consultant in Burnaby, BC (Canada)

    I have been working at Yellow Pages Group full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good pay for not a lot of work. Benefits up the ying yang. As long as you are decently presentable and can speak with some intelligence you can earn 60k just doing minimal work

    Cons

    bad management has caused this company to go from a giant to just another player. Everyday the sales team faces a barrage of customer complaints and cancellations. Your job is to stop them from cancelling. You're not even selling anymore, you're saving.

    Advice to Management

    bite the bullet, take the loss in print and focus on digital advertising. Use your print resource as a value add. Customers will trust you more.

  6. Helpful (3)

    Struggled to manage transition to digital products

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Yellow Pages Group full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Bonuses were good usually irrespective of the company's share performance trending down.

    Cons

    Montreal centric and overly bureaucratic, marketing guys that wannabe web and app guys. Some smart .com acquisitions over the years but struggled to know how best to capitalize and integrate these properties to the YPG brand.

    Advice to Management

    Don't let your marketeers run amok

  7. Helpful (7)

    Culture Shock - Experienced persons should not consider a job here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Media Account Consultant in Toronto, ON (Canada)
    Current Employee - Media Account Consultant in Toronto, ON (Canada)

    I have been working at Yellow Pages Group

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Three weeks of vacation from day one. Benefits beginning in training. Convenient location. Flexible start times make things easier on parents.

    Cons

    Pay Scale:
    The commission structure is a lie. The commission percentage that you are told you will be paid is ~30% on a renewal, and ~105% on an upsell - what is left out is that this is against one month's revenue, not the annual revenue that your targets are based on. Therefore your 30% commission is in truth 2.5%, and your 105% is more like 8%. These are among the lowest commissions paid in sales.

    Autonomy:
    You are not empowered to think for yourself, nor to be autonomous.Expect managers to check by your desk several times daily, take stock of what you do, and when. Micromanagement smothers independent thought, free will and passion for excellence.

    Management:
    Grossly incompetent. Managers hide their incompetence by absorbing their employee's time with meetings about nothing, and offering platitudes or pedantic advice. Again, micromanagement. Daily reports of call volumes, talk times, and accounts or revenue worked are generated by managers to provide the illusion of competence.

    Culture:
    Yellow Pages boasts about its culture in all of its marketing materials, however the only word that I can use to describe it is toxic. Cliques are not only formed, but encouraged. There is no professionalism to be seen by way of dress code. Employees regularly use recreational drugs without consequence. Alcohol is a staple of the culture here. The business office often times has more of a frat-house feel to it with management not only encouraging, but participating in the shenanigans.

    Overall:
    During the restructuring process of Yellow Pages, the company has evolved from a sales-centric environment where success was celebrated and employees were encouraged to think for themselves to just another call centre with all of the trappings that that entails. It may be a good starting point for a new graduate or someone without career or professional experience, however for the mature and experienced salesperson, the recommendation would be to seek employment elsewhere.

    Advice to Management

    Learn how to be competent managers first, and lead by example.

  8. Helpful (2)

    Media Account Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Yellow Pages Group

    Recommends
    Recommends

    Pros

    top notch training. I received 2 weeks of paid training where I was given all the tools to do my job right
    really good compensation plan, an opportunity to make a lot of money if you're able to hit your target.
    very friendly and outgoing employees and sales team. Managers are extremely friendly and encouraging.
    lots of incentives, and team outings
    very quiet and comfortable office environment

    Cons

    prospecting for new leads can be timely
    using the dialer isnt as efficient as made out to be

  9. Helpful (1)

    can't make money, politics are rampant, desperate company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Media Account Consultant in Toronto, ON (Canada)
    Former Employee - Media Account Consultant in Toronto, ON (Canada)

    I worked at Yellow Pages Group

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good Training. Home office allows flexibility. Provides all the tools necessary to do the job.

    Cons

    Compensation is poor considering the amount of work required. Commission package is a joke. There is a reason that they offer 3 weeks vacation right off the bat. Think about that.

    Advice to Management

    Stop naval gazing. Recognize good talent. Recognize bad talent that has been there for a while.

  10. Kind of like being back in highschool. Expect to make lots and lots of calls all day to random clients.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Media Account Consultant in Burnaby, BC (Canada)
    Current Employee - Media Account Consultant in Burnaby, BC (Canada)

    I have been working at Yellow Pages Group full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Commission,Training, Immediate Benefits, Vacation Days

    Cons

    Extremely pressured work unpaid overtime
    All day spent calling random leads who already said no
    Base salary

    Advice to Management

    Stop expecting employees to work forced overtime without being paid for it
    Raise base salary

  11. Challenging work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yellow Pages Group

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Schedule flexibility, lots of learning opportunities

    Cons

    Location is not optimal but is accessible

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