Yelp Reviews

Pros

Excellent opportunity to work at an up and coming company. If you want to start a career in sales, You'll get the opportunity to learn the ropes in sals, and depending on your success earn a decent commission. To be successful at this company, expect to work hard and put lots of time on the phones. You'll have a front row seat on what makes a fast growing company successful.

Cons

The average salary is low but you can make up for it with commission. Don't go into this position thinking you'll be able to move to different departments. You must be 100% committed to working in sales.

Pros

Fully Stocked Kitchen
Fully paid benefits through Blue Cross/Blue Shield
Fun Environment
Young Staff
MAC computers
Transparency
Great incentives/outings
Great Training
Gym membership Reimbursement

Cons

Pay isn't great, even for living in AZ
Salespeople aren't on a leveled playing field
Promotions and productivity are based on revenue brought in rather than tenure and actual hard work and competence.
The rich stay rich and the poor stay poor- Closers get the best territories but this is all determined by a randomized territory you get in training which will either make or break your career here.
Stressful- you live by numbers everyday and it's never going to be enough

Advice to Senior Management

Remember that you were once an Account Exec, and that closing deals isn't always as easy as the mathematical equations you place on a board that says if I make more calls, I set more appts, which leads to more pitches, and ultimately more deals. This is how we wished things worked every time, but every day and every call is different, so stop hammering hardworking employees about parts of the sales cycle that they cannot fully control.

Pros

Everyone I work with, from the top down, is intelligent, creative, competent, and driven. My talents and expertise were valued from Day 1 and our continued training constantly adds to my skill set as I further develop my marketing and event-planning skills.
No one micro-manages you (which I hate). You are trusted to do the job that you were hired to do and celebrated when you go above and beyond goals set before you. A little bit of recognition goes a long, long way. I work from home most of the time when I am not out and about in the community and I can tell you that I work super long hours without a care in the world. Keep in mind, no one is watching! lol! I do it because not only do I enjoy what I do, I am valued for doing it.
Yeah, everyone would like a bigger check, but what I earn right now is fair and I know that the company actively looks to advance and promote employees which of course comes with a bump in pay. Until that time comes, I am more than fulfilled with my overall employment here. My job makes me feel good daily. Not only do I get to help small business owners whom I really care about, I get to plan and execute events that get my entire community engaged and looking at their city in a new and different light! I have had so many people come up to me and say that our Yelp events have helped them to re-enjoy their city and discover new businesses or old businesses with something new to offer. I know it sounds cheesy, but it makes me feel like a bit of a do-gooder as well, which I don't mind at all. <3 me some Yelp! LOL!

Cons

Seriously - nothing worth typing in this field. If I must put something, then I will say that I wish that the pay were slightly higher starting, but again, even that was ok... Just would have been sweeter if were about $5k- $10k more.

Advice to Senior Management

Bump up stating salary for CMs a good $5k- $10k. You know they deserve that! lol! Also - every CM should have an assistant after 6 months. Having at least a 1.5-man team in each city would help CMs really rock out their cities even more. Other than that, no advice. Your business model is excellent and management is inspiring (wow - can't believe I even said that. I have never said that about anywhere else I have worked at! lol! Seriously though - not sucking up. They know their stuff). As long as Yelp keeps doing what it is doing, you will continue to have CMs just as happy as I am!

Pros

Fun work environment
Work with your friends
Kegs in the office
Company parties
Great benefits (Free health/dental/medical insurance, almost a whole month of paid time off)
Laid-back environment
Pandora playing

Cons

They hire new classes of 30+ sales reps every month so you feel like you are very expendable to the company

Depending on what territory you are assigned will determine your success. If you get a good territory (i.e, Southern California) you will excel in the promotion track very quickly whereas if you get a bad territory where no one knows what Yelp is you have the same expectations from management.

Advice to Senior Management

Give the better reps the territories that need good reps in order to succeed.
Make sure that each employee feels important and not just another wheel in the machine

Pros

I'm part of Yelp because I believe in the company mission and our values. I'm continually impressed with our leaders and their innovative vision for the online local search space.

Cons

Comparatively speaking, our base salary is slightly lower than other companies. Benefits, culture, and career opportunities are competitive and attractive incentives to stay.

Advice to Senior Management

Continue to do what you do best - find better ways to grow the Yelp communities and connect people with great local businesses.

Pros

Yelp provides great benefits including a keg in the office and unlimited snacks and refreshments.
Awesome training
It is an extension of college, all of of your coworkers are down to party including your MANAGERS

Cons

Only 20% of the employees in the scottsdale office have been there longer than 6 months.
You will watch all of your friends get fired, and then you will get fired. NO JOB SECURITY.
Even if you are a top performer, they will fire you if you have ONE bad month.
DO NOT TAKE THIS JOB IF YOU DO NOT HAVE INSIDE SALES EXPERIENCE.
The PAY is horrible. You will make just enough to pay rent and bills and be able to hit the bar a few times a week.
The recruiter is lying when they tell you that you will make commission your first year. You have to sell over $100,000 first, then you can make commission.
Small business owners hate that you call them everyday.

Advice to Senior Management

Invest in your employees. Stop hiring 50 new reps every other month and focus on your current employees. Fix the commission structure.

Pros

-Free Food, Drinks, and Beer
-Ping Pong, Pool, and Fooseball
-Good Music All Day
-Social Atmosphere
-Great Technology to use (including Mac's for everyone)

Cons

-Every day you worry that you will lose your job
-Compensation is poor and you have to sell 105k before you start earning commission
-Everyone wants to quit after 30 days but doesn't because they wait to get fired for the severance package
-Management is horrible
-Every month there are 30-50 new sales people and they fire like its no big deal

Advice to Senior Management

Stop treating people like a pawn in chess. If an employee makes your company 30k in revenue over the course of a few months, so what if it is less than a 15k average, they still paid 1 years worth of their salary...

Pros

Almost all of the engineers here are very smart, reasonably well-experienced, and nice people. The culture here is really fun, people are open, and things aren't too political. There is a nice work-life balance, most of the PMs come from an engineering background, and it's generally an easy place to get things done if you want. There are also a bunch of offsite and onsite events that make working here really fun.

Cons

There isn't too much interaction between the departments. I rarely get a chance talk to people outside of engineering. Yelp also has somewhat of an (IMO undeserved) bad reputation because of our performance-based sales culture and the secretive review filter.

Advice to Senior Management

Yelp should do more PR to let people know that we're not extorting small businesses to give them higher reviews or whatever. A surprising number of people believe this, and Yelp isn't fighting this image aggressively enough.

Pros

Pros
 - great for recent graduates, almost everyone is under the age of 30
 - cool off-sites which are great for bonding and having a good time
 - lots of incentives
 - managers constantly give you feedback in private
 - take breaks whenever you need one
 - good training
 - only have to work 40 hour weeks

Cons

Cons
 - a lot of your success will depend on the territory you call into to
 - you have to be successful to get better territories, so if you start with a bad area it is hard to get a good one
 - same sales expectations for people calling the boondocks as it is for people calling beverly hills
 - if your team is down, some managers will make you become very aggressive on the phone and be downright rude to customers to try and get a deal
 - way too many meetings, which can spring up without warning and you have to cancel anything else you had scheduled

Pros

Very casual atmosphere. Employees are all easy to get a long with. Fun off-sites and team building. Great place for a recent grad.

Cons

Low pay. Not much autonomy, not very fulfilling. Business owners are rude and you spend more time being a customer service rep than doing any selling.

Advice to Senior Management

Get to know your employee's career goals and their background. Not everyone is looking to go on a sales path. Especially for a place with a lot of recent grads, career development is important.