Yelp

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Yelp Reviews

Updated August 20, 2014
Updated August 20, 2014
209 Reviews

3.7
209 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Yelp Co-Founder & CEO Jeremy Stoppelman
Jeremy Stoppelman
156 Ratings

Review Highlights

Pros
  • Fun office culture with free food, offsite activities, young employees (in 26 reviews)

  • free food and drinks, beer, very young laid back culture (in 10 reviews)


Cons
  • Learn to handle difficult conversations with business owners and you'll be ok (in 15 reviews)

  • There tends to not be the best work/life balance (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Great place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  Scottsdale, AZ
    Current Employee - Account Executive in Scottsdale, AZ

    Pros

    The obvious pros come to mind initially - fun environment, free kitchens, unlimited redbull. I think the biggest pro for me is the experience and the training. Because of this job I feel confident going into any interview or high pressure work situation. It teaches you a lot about yourself and what motivates you!

    Cons

    30K initially is not that much money. Sales is hard and you have to be able to deal with rejection daily. A lot of people get caught up in comparing themselves to others.

    Advice to ManagementAdvice

    Don't forget about the people in the middle. I think it's easy to pay a lot of attention to those doing really well and those struggling and everyone else can get lost.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Best work experience I have ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The team orientated culture and the willingness of the managers to come to your aid

    Cons

    The only thing that makes this job bad is the fact its cold calling

    Advice to ManagementAdvice

    Keep doing everything the way you are.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA

    Pros

    Comfortable office enviroment
    Nice people
    Bright future

    Cons

    Current headquarter is a little bit compact.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Brand Ambassador

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brand Ambassador  in  Chicago, IL
    Former Employee - Brand Ambassador in Chicago, IL

    Pros

    Free events, close relationship with community manager and interns, able to visit all different types of restaurants/venues, etc., meet other enthusiastic Yelpers, decent pay for being a BA, very happy environment

    Cons

    Sometimes at certain events, you would have to sit there for long periods of time. Occasionally the community manager or someone else would sub in for a while so you could mingle around, which was nice.

    Advice to ManagementAdvice

    Correspondence was a little bit of an issue at times so make sure you're always keeping in touch with everyone who works in the company

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    great group of people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer  in  San Francisco, CA
    Former Employee - Software Engineer in San Francisco, CA

    Pros

    The smartest engineers anywhere. Yelp hires only the top software engineers around. Great to be around such talent!

    Cons

    work/life balance is sometimes difficult - but management is very understanding regarding time off

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    AWESOME ATMOSPHERE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Awesome atmosphere. Great People. Super Chill.

    Cons

    Pay is super low compared to comps.

    Advice to ManagementAdvice

    Pay your staff more.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    In control of your destiny

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  Scottsdale, AZ
    Current Employee - Account Executive in Scottsdale, AZ

    Pros

    Its no secret that the sales role at Yelp can be extremely stressful and challenging, but the company gives employees the resources and tools to succeed and a fun environment to be in. Because of the rapid growth, you have the opportunity to work your way in to a larger role quickly (less than 2 years for some people) whether its sales management, national sales, account management, recruiting, etc. Management is generally very supportive.

    Cons

    The pay is low for most. The top 10% make great money, but there is a huge drop off in income outside of that. Some issues with transparency. Reps are trained to regurgitate not think. Not much opportunity to be creative with how you approach the job.

    Advice to ManagementAdvice

    Reach out to some of your tenured employees and ask for honest feedback on a variety of topics

    Recommends
    Positive Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Jim Jones vs. Yelp

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  New York, NY
    Current Employee - Account Executive in New York, NY

    Pros

    You aren't required to think, have access to free food (the same way an animal's "loyalty" is achieved at the zoo) , company paid benefits and drinking beer as early as 10:30am because you got a deal. Every team event being centered around alcohol. Plus you get to be a rep and have sex with your manager if you want to. You don't even have to be good at the job to go into management. Anyone can!

    Cons

    Where do I start? They love to hire people fresh out of college with no work experience. Then they make the office a paid version of college life. This is my first job and I was so excited about the opportunity. They lure you in with how much fun you get to have and how cool it is to be there. The culture is manufactured. The culture is just a parody of itself. This job doesn't prepare you for life in any way. You don't get any job skills because all they care about is making you dependent on staying there because you are afraid to leave. They tell horror stories of people who have left the company and are sleeping under a bridge in San Francisco somewhere (or something like that) because they want to keep you there. Everyone is in sales and from the moment you walk in not only are you sold on opportunity that does not exist, but you will sell a product that doesnt work. I feel bad making people sign up. All they care about is filing their hiring quotas. They will sell you success stories of other reps because they need names to sell that dream. I have seen employees leave to do other things and rather than wish them well they are crucified to the sales floor. Its not even a real job. Ice cream is yummy but eat it every day for 9 months straight and you will crave hamburger. You'd probably eat a live lobster. Having this company on your resume is career kill. Nobody will take you seriously because the party atmosphere is no secret. But you get free food. There's that.

    Advice to ManagementAdvice

    Stop hiring 15 year olds to train and lead a team. Stop letting some of these managers gossip more than the reps. Stop firing people before they complete training. You hired them so stick it out with them. Stop setting us up to fail.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Yelp makes cold-calling as bearable. The job and pay isn't that great but the atmosphere is nice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive  in  New York, NY
    Former Employee - Sales Executive in New York, NY

    Pros

    The atmosphere is young, a lot of free food, and benefits are nice.

    Cons

    Not a lot of work-life balance.
    Pay is below par.
    Commission structure is below the industry average.
    Have to sell $75,000 to start even making commission.

    Advice to ManagementAdvice

    A higher starting salary as opposed to some other perks would be nice.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11.  

    Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Cool work environment, awesome people, okay salary, good benefits, good training procedure

    Cons

    I had no idea I would be in a call center. I was over-qualified for this position and was wooed by the coolness of the company. I have to do collections-type calls and talk to some extremely angry people. There is no time to make personal relationships with clients.

    Advice to ManagementAdvice

    I don't know what to tell them. You can't stop people from yelling at AM's over the phone.

    Recommends
    Positive Outlook
    Approves of CEO

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