Yelp Reviews

Updated August 28, 2015
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445 Employee Reviews

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  1. Great place to launch your career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Yelp full-time (More than a year)

    Pros

    Great place to launch your career. Yelp has excellent health benefits and company perks such as free snacks (fully stocked kitchen), monthly gym allowance, occasional team lunches and cool off sites. Most employees here are young, fresh grads.

    Cons

    Not much opportunity to grow. High employee turnover rate.

    Advice to Management

    To increase employee retention rate, please offer more opportunities and provide satisfactory pay (market rate) especially to those who are non-engineers.


  2. 5 star career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in New York, NY
    Current Employee - Account Executive in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Yelp full-time (More than a year)

    Pros

    The company is generally very well run. The sales training program is seriously good. The people you work with are, on the whole, really awesome; I've made some great friends in my time here. The pay can be good if you're willing to put the work in. Company off-sites and team outings are held regularly and are a great way to do some 'corporate bonding'. Of course, the beer and snacks are a nice perk, but not a reason to choose a company. Rapid growth means there is potential to move into management positions rather easily, if that's your thing.

    Cons

    It's hard, repetitive work. If you're in sales, you're essentially 'cold calling' all day, which is definitely not for everyone. But it is, like most things, what you make of it. Rejection best not bother you, because you'll be getting a lot of it. Wish there was a bit more innovation on the product side, it can get old selling the same in the same way. But I guess if it ain't broke don't fix it.

    Advice to Management

    Keep pushing the envelope on the product side and valuing your work force. Higher pay wouldn't hurt either, but I won't hold my breath.


  3. Helpful (10)

    Learn how to be a Sales God, but some downsides.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive
    Former Employee - Account Executive
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Yelp full-time

    Pros

    The management: This job is completely contingent on what manager you get and their highers up. I had an incredible management/director team. Cold calling business owners all day is absolutely draining and if you don't have a rock solid manager behind you and you don't have an iron will you're going to crash and burn in a few months. I tried to make the job fun but there's only so much you can do. To continue with management, anytime I wanted I could put a 1:1 in my managers calendar if I needed to talk, or even my director or the head of sales. This is really cool how approachable they are and are willing to guide your development. The sales skills: A really helpful life skill I learned through this job is how to be an absolute pro at getting people to do what I want. You get trained on how to combat pretty much every objection and sell against any product. You learn how to convince business owners to say "screw the budget" and give you a credit card. Eg: Calling a business owner out of the blue and 1 hr later signing them up for a $7000 deal. If you have a good month you can make $2000+ in commission and eat very very well (once you close $30k in revenue of course). If you can succeed here you can pretty much do anything. Benefits: Benefits and gym subsidies are other cool parts. You get full health care, $60/month for gym, and a kitchen with some meats/cheeses/bagels/cereal. Not bad and saves you some money. Work-life balance is also on point- you can actually leave at 5:30 on the dot everyday if you want to. Some people don't do this and work through lunch/stay late and will judge you if you actually leave on time but oh well. Whether you're at 0k or at 20k for the month you can leave on time which is appreciated. Presentations: The initial 60 day training program is very thorough and you have 1-2 presentations a day during this period when you're not on the phones to teach you how to sell. After that period is over, the learning continues. There are optional trainings you can sign up for, one on ones with managers, etc. Sometimes guest speakers would come in and give presentations which were really helpful. Over the course of my tenure business owners came in, the CFO and CEO of the company, people teaching about professionalism and etiquette in the workplace, authors, etc.

    Cons

    The job: You are making 60-80 cold calls a day, setting appointments, pitching businesses on why they should sign up for Yelp Advertising, and closing the deal. If you try to use Linkedin to be smarter about mixed outreach you'll be told to get back on the phones. Be prepared to get hung up on, told no, cursed at, yelled at, told you're a terrorist right up there with Al Qaeda and Hamas, etc. There are very few inbound warm leads of people interested and they go to elites. You can try to make your own warm leads with business owners that have logged into their owner account but usually they are only on there to change hours or something trivial and don't want to get hit with sales calls. If you're lucky, you'll have 2 extended pitch conversations a day. Most of them will end in "too expensive" because YP/other online advertising starts at like $60/month and Facebook and Google have month to month options. It's your job to sell them on the value but I wish there were cheaper contract options as well as month to month. When you DO hit the gong, sometimes your deals won't count because of various reasons, like signature issues, other accounts you didn't know about, they were doing self serve and our CRM didn't update to reflect it, etc. Or maybe a business owner will decide a few days into their contract that they don't like the early termination fee and the account manager is like "OK, cool." Does it work? Sometimes: If you hit the gong, avoid comp issues, and actually have a lasting client, if they aren't tech savvy they start to get nervous a few months in when nothing is happening, and so if you have a heart you'll also take the role of account manager. The actual account managers don't do much to help business owners understand their tools, they don't really check in with them ever, and they don't really try to save the client if they want to cancel. And they don't have incentive to because they make 40-45k flat salary with no commission. The salary/benefits: As pretty much every other reviewer mentioned, the base salary starting out is abysmal. 36k to live in NYC or SF? two of the most expensive cities in the world? That makes you feel like you aren't valued whatsoever. They need to raise to 42 minimum. They're recruiting people from some of the best colleges in the world and even sending teams of reps there, then they expect high retention when they paid 200k in loans for an amazing school and are now making 36 a year? Yeah, sure, if you're an incredible rep and put up 30k a month you can hit Account Executive and go up to 44 then 52 - but you have to be damn good, not get screwed over by comp, and make lots of friends that give you split points. You get sick days/PTO but I would prefer personal days. I don't like pretending I'm sick because I need a downtime day every now and then. Hell, I'll even accept work from home days where I can pitch from home. Just be a little flexible, guys. 5 days a week forever is a monotonous grind and gets exhausting especially with the type of work we're doing. Bottom line: This product works really really well sometimes and really really not well othertimes. Our cost per click program generally gets decent results, but a ton of businesses don't have the inventory (searches happening) to justify it, so you still have to sell them overpriced, antiquated, CPM/impressions programs. If you're calling into NYC and sell a $550/mo performance based cost per click program or above they're probably going to crush it. If you're calling into Kentucky and selling an intro with 1000 ad impressions to a taco truck (because either they have no higher inventory or they do a 90 day trial at the $350/mo because they're morons and won't accept anything higher that might actually work) they're probably not going to see any type of return they'll be happy with. And us selling Boston Consulting Group and telling them to expect 3x return doesn't help matters. #yelpcareers: If you start in sales, your career is in sales. No moving around to PR or Communications or other areas of the company. You can be a manager if you put up 30k+ a month for 3 months, or you can do the same job for like 3 years as an Elite but you'll start making bank. They've needed to do more external marketing and education. There's currently no outreach in a lot of areas and that's why monthly viewers are starting to stagnate and people in Nowhere, FL still don't know anything about Yelp. So then someone fresh out of college gets to call these people and get told "I'm busy, go away" 80 times a day. That degree's getting put to good use!

    Advice to Management

    Change comp rules on deals to be fair and reward hard work (allow for selling to self serve businesses, etc), pay 6-9k more across the board. Move focus from cold calling to Linkedin social selling/smarter email targeting. Have "work from home" days or personal days like other tech companies.


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  5. Learning Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in San Francisco, CA
    Current Employee - Account Executive in San Francisco, CA
    Doesn't Recommend

    I have been working at Yelp (More than a year)

    Pros

    Great training- learn the whole sales cycle, hoe to think on your feet, challenge yourself everyday Great way to hit the ground running gin a sales career and get used to what you need to do to succeed in sales, in just a year on the job

    Cons

    Lots of turnover Huge amounts of effort and dedication everyday needed to succeed


  6. Great company!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections in Phoenix, AZ
    Current Employee - Collections in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for! I love the company values and leadership development I've received

    Cons

    A lot of decisions are arbitrary and there is no appeals process


  7. Helpful (1)

    Senior Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in Scottsdale, AZ
    Former Employee - Senior Account Executive in Scottsdale, AZ
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Yelp full-time (More than a year)

    Pros

    Great people and fun atmosphere. Stocked kitchen. Able to do the job at your speed and take breaks when needed depending on your manager. Very energetic and fast paced office.

    Cons

    Very slow to implement changes within company to keep pace with online competitors - Google. Feedback from sales account executives is lost in translation to engineering and top level executives. Very young and sometimes inexperienced managers leading to authoritarian managing techniques ie, clock in at this time, hit call metrics or else.

    Advice to Management

    Hire more engineers to keep pace with customer needs and market changes. Hiring 50 people for sales and only having 5 of those people still with the company after the first year is not a good thing!


  8. Helpful (1)

    good entry level job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Scottsdale, AZ
    Current Employee - Account Executive in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp full-time (More than a year)

    Pros

    great benefit, good work life balance, free food, they pay for you gym membership, amazing sales training, helps you be succuessful in live

    Cons

    They promote some unqualified people - Pay is low - Can be frustrating - Low retention rate - Angry business owners - Review filter

    Advice to Management

    Listen more, don't promote so quickly,


  9. Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Yelp (More than a year)

    Pros

    This role sharpens your sales teeth and shows you how to persuade people into your way of thinking. Asking business owners who don't want to advertise on Yelp what their business goals are and why they started their business in the first place is not a sustainable business practice. The product works for businesses that it makes sense for (service, food, pro serv, some auto), but it hurts a lot of businesses too. Its not a consistent product with a proven track record. Good culture if you like a fratty young wolf of wallstreet vibe. Snacks are junky and make those that eat them fat. Same lunch every day. Engineers are treated as kings and sales people are treated as peasants.

    Cons

    A lot of business owners have negative experiences with Yelp. On numerous occassions I spoke with business owners over the phone and in person that told me they were told they could manipulate the reviews if they paid. This must have been an old sales tactic, but it's really done away with a large portion of the sellable business population.

    Advice to Management

    Stay away from the "anything can happen" mentality and work towards providing valuable feedback and solutions to underperforming reps or reps that want to be on top. Don't beat around the bush, be straightforward and more professional.


  10. work`

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good people to work with

    Cons

    Low pay compared to other AE positions

    Advice to Management

    N/A


  11. Great Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in San Francisco, CA
    Current Employee - Account Executive in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp (More than a year)

    Pros

    great company culture, very transparent, good benefits- gym reimbursement, stocked fridge with snacks, breakfast, and lunch foods, young, driven culture who also have the work hard, play hard mentality, tough sales quotas, but amazing training that provides you with all the tools to make you successful, if you can put your head down and consistently be willing to work hard- you'll find success in this role

    Cons

    open calling (cold calling) 45-70 businesses a day can really rack your brain, a positive outlook everyday is really important, the base pay isn't great so you want to put everything you can into hitting and exceeding quotas

    Advice to Management

    I don't have a ton of advice...they know what they're doing.



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