Yelp Reviews

Updated June 29, 2015
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388 Employee Reviews

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  1. Great Starter Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA

    I worked at Yelp full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Fun coworkers, good work experience to put on the resume

    Cons

    Pay is extremely low for San Francisco, Management is pretty terrible with little to no mentors, company gets a ton of bad press


  2. Nice Enviroment, Poor Pay

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Yelp

    Pros

    great snacks and work enviroment

    Cons

    ton of turnover, poor pay, guarantees of comissions are not so true


  3. Helpful (1)

    Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yelp full-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Amazing work culture. The people are fantastic. So many benefits. Yelp is very transparent about their expectations of you. You'll always know where you stand.

    Cons

    You find out very quickly why the focus on great work culture is so strong. The work sucks. Cold calling into over picked territories in which the only advertisers are Home Depot or Ruby Tuesday. Most of your time will feel wasted on conversations with people who want nothing to do with you. I did the math once and realized I'd have to call 723 unique businesses in my territory before I made a sale (purely statistics based on current advertisers). If you are even a remotely intelligent person you will not last longer than two months. It is hard to derive satisfaction from this job.

    Advice to Management

    Management needs to get their stories straight. Every manager has a different piece of feedback. Can be very confusing when you're told so many contrasting sales approaches.


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  5. Helpful (2)

    Yelp is great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Francisco, CA
    Current Employee - Senior Software Engineer in San Francisco, CA

    I have been working at Yelp full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work life balance! Great people! Great projects! Endless opportunities to learn!

    Cons

    A volatile stock means that compensation can crash really quickly.


  6. Depends what you are looking for....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Yelp full-time

    Pros

    Benefits, culture sometimes, team outing, learning the basics of sales, location

    Cons

    Recent college grads, many times first job out of college. Stagnant and limited growth opportunities. Pay. Aggressive sales approach. Sometimes your morals come into questions. Managers tactics widely range.

    Advice to Management

    It would be great if there were more opportunites to work with other managers, besides 1:1 meetings. Suggestions, team swap. That way employees can not only experience other manager but another team as well.


  7. You will love it - if you aren't weak individual

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yelp full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Stocked kitchens, ESPP, fun atmosphere, great culture, hilarious management, love my teammates, the office is like a circus at all times and it's great

    Cons

    It can be very insane and hectic, sometimes it gets very stressful and exhausting, it is very much like a high school at times and it can be very cliquey but if you stay away from those kinds of people there's nothing to worry about

    Advice to Management

    Management is pretty awesome - they have done a great job of finding a solid team of people that work well together and know what they are doing


  8. Helpful (3)

    Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in San Francisco, CA
    Current Employee - Account Executive in San Francisco, CA

    I have been working at Yelp full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun environment, good culture, great offsites, uncapped commission. If you are new to SF it is a great place to work because you will be surrounded by people in the same boat. You will learn more at Yelp in a year than you will learn at most jobs in 5. Great upper management!!! Yelp is not going to fail so there is job security. The company is acquiring smaller companies so if you are good in local sales there is other opportunities.

    Cons

    It gets monotonous and is a grind. A lot of people leave at a year because it wears you down. The base salary is low, but if you are good and consistently bring in 30k+ in revenue every month for the company then the commission is good. Unfortunately, a lot of the territories have been thoroughly worked so people are sick of the phone calls every few months and a lot of people hate Yelp.

    Advice to Management

    Turnover is an issue. I know we cost a lot of money to train but you probably would lose so many reps if you had a higher base salary.


  9. Helpful (2)

    AE Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY

    I worked at Yelp full-time (More than a year)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    If you are good at the job you can easily go up in the program. Easy to get hired if you know how to talk with people

    Cons

    A lot of cold calling and talking to pissed off business owners. Very immature work environment


  10. Good culture, bad job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Scottsdale, AZ
    Former Employee - Account Executive in Scottsdale, AZ

    I worked at Yelp full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    People, off site activities, free lunch and kitchen.

    Cons

    Call center, high pressure sales, lots of push back. No long term future.

    Advice to Management

    Offer lower price advertising


  11. Helpful (3)

    Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Yelp full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Co-workers are all really young and fun to be around, fully stocked kitchens, cool office and great location

    Cons

    Too many cons outweigh the pros:
    - Cold-calling is the only thing you ever do (this is warned in interviews and applications but it is a shocker when you actually only do it all day long)
    - The turnover rate is so high.There are new sales training groups every single month and people either quit or are fired almost every week. They have so much empty desk space that is continually not being filled.
    - Management micromanages you all the time with your calls, daily metrics etc.
    - The success of your experience in sales does heavily rely on your territory no matter what they say
    - The environment can feel very immature, noisy and unprofessional with loud cheering, swearing and clapping etc...
    - Essentially you are chained to the phone day in and day out either getting hung up on or occasionally talking to small businesses
    - Pay is low and the only opportunities are to just get higher in sales

    Advice to Management

    Stop micromanaging. Think about diversifying the company away from just sales + focus on growing the user base that is quickly diminishing.



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