Yelp Reviews

Updated June 24, 2015
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3.6
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Approve of CEO
Yelp Co-Founder & CEO Jeremy Stoppelman
Jeremy Stoppelman
103 Ratings

Pros
  • Good work environment, free food (in 36 reviews)

  • fun people, dress however you want, unlimited free food and drinks (in 12 reviews)

Cons
  • COLD CALLING nasty business owners who loathe Yelp (in 21 reviews)

  • Terrible work/life balance if you care about your job (in 9 reviews)

More Pros and Cons

126 Employee Reviews

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  1. Featured Review

    Helpful (14)

    I Learned More Here Than In Any Other Career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA

    I worked at Yelp full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Sales to local businesses is very challenging, however it's really rewarding. Yelp's advertising product is great and knowing that you can help a small business owner compete in their market and connect with their local community is totally worth it. I also loved the hands on approach to training and development. I've worked at other jobs where they give you packets and videos and expect you to learn from those materials. At Yelp they trained and helped me through 10's of different avenues.

    Cons

    I wish there was a less expensive package to sell businesses. Sometimes $$ can be tight and you want to help them somehow. Guess that's what the free products are for.

    Advice to Management

    I loved it at Yelp. Especially being on pilot teams and testing new approaches to sales. Keep that up. (I had to leave for personal reasons that took me to Dallas for a few years. Hoping to get back in at some point).


  2. Helpful (1)

    Yelp

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Facilities Manager in San Francisco, CA
    Former Employee - Facilities Manager in San Francisco, CA

    I worked at Yelp full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company and awesome place to work. Excellent leadership with a clear vision and unwillingness to compromise that vision or sell out.

    Cons

    Some folks may not like the open office collaborative setting. While it could get distracting at times, the culture it created was well worth the occasional noise.

    Advice to Management

    Do not change a thing! You have a great company and all you need to do now is maintain it.


  3. When you work hard, Yelp is your career oyster!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive in San Francisco, CA
    Current Employee - Senior Account Executive in San Francisco, CA

    I have been working at Yelp full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Hard work is rewarded. Compensation has greatly improved with company growth. Transparent processes on how to advance successfully in the company, nice perks and offsites which make for a pleasant work environment and culture. If you're smart and resourceful, you will be golden! Management is encouraging.

    Cons

    More a warning than a con: it isn't going to be easy. If you are fearful or shy, you need to get past that or look to another job. This position requires focus and tenacity or you will be displeased with your career options.

    Advice to Management

    Focus on retention and encouraging the right behavior.


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  5. Helpful (4)

    Account Executive is a "fancy" job title for a cold calling position at Yelp.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Account Executive in San Francisco, CA
    Former Employee - Associate Account Executive in San Francisco, CA

    I worked at Yelp full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Free Snacks (Nuts, bagels, chips)
    Fun Culture (Young co-workers)
    Music in the background
    Free Beer Every Day (4-7 pm)
    Happy Hour with the team (Once a month)
    Team Off-sites (Once a quarter)

    Cons

    Low pay
    Mirco-Management from Team Managers & Floor Directors (70+ calls per day/ 2.5 hours on the phones/ 20 pitches per month) - They can & do track your every move.
    Very Stressful
    High Sales Quotes
    Assigned Territories
    High Turnover Rate (Retention is a huge problem)
    85% of Co-workers are miserable but fake a smile for their manager & director.
    Call Center or as Yelp calls it "Sales HQ"


  6. Helpful (2)

    Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Account Executive in San Francisco, CA
    Current Employee - Associate Account Executive in San Francisco, CA

    I have been working at Yelp full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great environment - The people you work with are amazing. There is a reason hey picked these people for the position. They are all incredibly outgoing, welcoming people.
    Great for establishing good work habits - if you're new to the job market they will absolutely provide you with skills to take to other positions. Really they teach life skills that apply to a lot of different scenarios in your life.
    Always challenged - Your day to day looks pretty much the same but its always a challenge. I mean cold calling is already a difficult thing to get people to do, but if you can master that, few things in the world will feel as challenging.

    Cons

    Its not easy - Cold calling is probably one of the least fun things you can ever do. At least in my opinion. Chances are most of these people are receiving dozens of sales calls every day and do not want to hear from you. The challenge is learning what makes you different from other sales people and being confident enough in the product that it comes across to the business owner in the first 10 seconds of a conversation.


  7. Young, Fun, Stressful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA

    I worked at Yelp full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    young environment, free food, room for growth

    Cons

    low salary, not much managerial structure, lack of transparency

    Advice to Management

    Remember what got the company where it is...


  8. Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Yelp full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great benefits, fun environment, lots of growth

    Cons

    some under developed managers, pay not as competitive as other jobs (they've made some changes)


  9. Helpful (1)

    Meh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Yelp full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Ability to control your own success, nice co-workers, great city

    Cons

    Selling Yelp Ads can be really difficult and tedious at the same time, sales is a rollercoaster, people get burnt out easily


  10. The inception of a career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in San Francisco, CA
    Current Employee - Account Executive in San Francisco, CA

    I have been working at Yelp full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There isn't another role that I know the trains you in a skill set that's applicable through out many things you do.

    The pay is lucrative, if you become a great sales rep.

    The perks are pretty damn great.

    Great people to work with too!

    Cons

    Sales will always have its challenging moments. They shake things up in the org a lot and sometimes that's frustrating.


  11. Helpful (8)

    Sales Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Account Executive in San Francisco, CA
    Current Employee - Sales Account Executive in San Francisco, CA

    I have been working at Yelp full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    - Great people
    - Good experience with Sales/ good first job experience
    - Strong management force / transparency between management and reps
    - Good benefits including health, dental, etc. as well as stocked kitchen, Yelp bar, and other fun amenities
    - Good corporate culture

    Cons

    - Not a lot of career opportunity, unless you want to go into sales management
    - Cold calling in general is a grind
    - Unfair territory distribution
    - Potentially difficult dynamic between young managers and young workforce

    Advice to Management

    Have a more fair distribution of territories - certain reps are put in difficult positions based on where they call into. There is also a lack of consistency amongst managers. Many reps are held to drastically different standards according to their specific manager, which can create an unfair environment.



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