Yesmail Reviews

Updated July 31, 2015
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Ed Kuderna
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15 Employee Reviews

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  1. Helpful (8)

    Absolutely depressing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Yesmail full-time

    Pros

    The only positive aspect of working here was forming relationships with great people...who eventually leave the company.

    Cons

    If you love paying premium rates for less than average healthcare, thrive off of a nonexistent culture and mediocrity, and are excited at the opportunity to stunt your career, by all means accept a position at Yesmail/Yes Agency/Yes Lifecycle Marketing/whatever they are calling it these days. Upper management repeatedly takes on initiatives without direction. Employee training and basic documentation is nonexistent, which leads to extremely inefficient processes and loss of knowledge (especially given the high turnover). As many have already stated, there is no process in place for formal reviews and requests for standard workplace things, like cost of living salary increases, are immediately met with defense. I wouldn't tell my worst enemy to work here. Well maybe for a little while, then tell them to leave soon after.

    Advice to Management

    You're losing and not attracting talented people with the direction you've taken. Take care of your employees (or at least pretend to)...they're your best asset.


  2. Helpful (4)

    Email Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Email Marketing Manager in Louisville, CO
    Current Employee - Email Marketing Manager in Louisville, CO
    Doesn't Recommend
    Negative Outlook

    I have been working at Yesmail full-time (More than a year)

    Pros

    Great people and able to work remotely

    Cons

    They don't spread the peanut butter, according to the CEO Michael L. Iaccarino

    Advice to Management

    Take care of your current people


  3. Helpful (4)

    Good marketing experience, but no long term prospects

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Manager in Portland, OR
    Former Employee - Senior Account Manager in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Yesmail full-time (More than 3 years)

    Pros

    - Flexible schedules and nearly unlimited work from home privileges. - Casual office and dress code. - Some great opportunities and good client contacts if you get on the right team. - Downtown Portland office location is great if you live in the city. - Some of your coworkers will be incredibly talented.

    Cons

    - Near 50% turnover for the last 2-3 years. - Hardly any training is provided. If you are not a self-starter you will not make it here. - There is no culture in the Portland office. Most people are burned out and the bulk of the cubes are empty. - No bonus or incentive plans. In lieu they offer "the Yessies", a monthly cash prize popularity contest. - Below market pay and outrageously priced health benefits. - The parent company, Infogroup is a slow monster. The only motive is profit. Every decision and expense is scrutinized all the way to the top. - Middle management has no ability to effect change and upper management is mostly overpaid and unfocused. - The main product is aging and broken. Client integrations that are simple on other platforms take forever at Yesmail. - Raises and promotions will usually feel like a pat on the head. Very little room for advancement. Zero career development opportunities.

    Advice to Management

    - FIX THE PLATFORM. It's the number one reason your client services teams have miserable jobs. We are constantly apologizing to the clients for it. If you don't act soon, all it will take is a company like MailChimp coming out with an enterprise level product to make your clients leave in droves. And stop using crappy offshore dev resources, it's showing in the tool. - Take care of your earners in client services. if you can't pay market wages, at least offer a measurable incentive program for those constantly upselling the clients. You have to stop the turn over. This would be a start. - Rebuild client services in Portland. It is demoralizing to sit in an empty row of cubes everyday. - Pick a strategy for the company and stick with it for at least a year.


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  5. Helpful (3)

    Revolving door

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good people from all over.

    Cons

    Good people leave in 1-2 years.

    Advice to Management

    Do more to keep good people. Compensation? Bonus? Advancement? Culture? Benefits?


  6. Helpful (5)

    Miserable

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I made some really good friends here; dress code is casual; effort is being made to establish an office culture; vacation policy is generous; and work/life balance is reasonable (on my team)

    Cons

    You will not find professionalism here (in my experience). Hard work is not recognized and there is a laughable amount of favoritism. Junior employees are promoted to managers who are not prepared for the promotion/do not have the most basic of social skills. Managers do not hold all of their direct reports to the same standards and there is no one to keep them accountable. This makes for a hostile work environment where team members are pitted against one another, totally unnecessarily. Bottom line is - do not accept a position here if you don’t want to spend most of your time playing political games that you cannot win. There are no bonuses (despite vague promises) and you are lucky if you get a raise (and don’t even get me started on the insanely priced health insurance). Some managers do not even give performance reviews. If you must accept a position here, make sure to keep your head down and kiss butt. That will get you much farther than doing your job. Absolutely avoid if you can, though…

    Advice to Management

    Attempt to understand and address the issues that are responsible for the high turn-over rate. Many employees are not happy and would leave if it were convenient.


  7. Helpful (6)

    People come last

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Yesmail full-time (More than 3 years)

    Pros

    Great product. Good people. Nice office although that will be changing soon.

    Cons

    Management don't keep people informed and keep pulling the rug out from beneath them. Remote reporting structure doesn't work and there is no real leadership. Low moral. People are worked very hard and team kept at a minimum to maximize bottom line with a view to selling the company at some point.


  8. Helpful (4)

    Great people but not a satisfying work culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Services in Portland, OR
    Former Employee - Client Services in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Yesmail full-time (More than 3 years)

    Pros

    Co-workers are great and I made a lot of friends here. Learned a lot in my time there in certain areas of the business.

    Cons

    Work/life balance was horrible and managers/executives were nice people but have little ability or concern for changing things for the better. They're more concerned about profit then keeping employees happy. Resources are eliminated on teams and most of the time not replaced, which in-turn, adds more work and stress for those left behind to absorb the work. Process and technology is outdated causing a more stressful and inefficient work culture. Yesmail has potential but ineffective management and lack of change leads to a "turn and burn" culture. After being there for 3+ years, the same issues were constantly coming up and never fixed. Not a good company to work for - frustrating and will put your career on a stagnate course. Also, Yesmail pays lower then other companies in the industry.

    Advice to Management

    Listen to your team and try to be more constructive with managing clients and working to fix internal issues.


  9. Helpful (4)

    Good people, Poor Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Many great co-workers. Possible opportunities if you get lucky.

    Cons

    New Executive Team seems to be focused on saving money by replacing innovative teams with low cost skeleton teams. Any tech culture has now been replaced by old school time sheet mentality.

    Advice to Management

    Communicate your plan to stay vital in the industry with your staff.


  10. Helpful (5)

    A hectic, unorganized approach to doing business with no real mindset for long term thinking.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Manager in Portland, OR
    Former Employee - IT Manager in Portland, OR
    Doesn't Recommend
    Neutral Outlook

    I worked at Yesmail full-time (More than a year)

    Pros

    Some really good people to work with that really want to see the company succeed and are willing to put in the time to see it happen.

    Cons

    Senior management appears to not have a clue and make decisions that negatively affect day to day work life.

    Advice to Management

    Get your heads out of your rear ends and listen to your line level managers and employees.


  11. Helpful (3)

    It's a paycheck.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Yesmail full-time (More than 5 years)

    Pros

    Location (for Portland employees). Coworkers are generally good to work. Ability to work with a handful of notable clients. Casual-dress work environment. If you stay 3 years, you'll be senior and have a remote chance of promotion.

    Cons

    Executive leadership lacks clear direction. Annual Reviews only upon request and not guaranteed. No bonuses for the past 4 years. Good employees are continually leaving. Low pay - don't go in expecting to advance or get a compensation increase later.

    Advice to Management

    Care about your employees or at least make them feel like they're given anything but a paycheck. Provide incentives and a reason to feel good about working here. Actions speak louder than words. REALISTICALLY decide what you want to be as a company and position yourself accordingly.



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