Yodel Reviews

Updated August 24, 2014
Updated August 24, 2014
14 Reviews
2.4
14 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Yodel Executive Chairman Dick Stead
Dick Stead
5 Ratings

Employee Reviews

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  1.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sub Contractor  in  Belfast, Northern Ireland (UK)
    Former Employee - Sub Contractor in Belfast, Northern Ireland (UK)

    I worked at Yodel as a contractor for more than 3 years

    Pros

    As a self-employed courier the job suited as i got good rates of pay and plenty of volume at the START!!.

    Cons

    After working for yodel for three years my route got smaller also my rates got cut which meant this was difficult for me to continue running my business. Time off was an issue infact i never got time off it was six days a week like it or lump it. Peak times we never got help with the big volumes coming in! My worst day was 256 deliveries which took me from 530am until 1030pm.

    Advice to ManagementAdvice

    Help out drivers more, seeing their needs and if they can cope with the work load. Just because we are self-employed doesnt mean you treat us different we are all working to get the product delivered.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Awful!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advisor  in  Liverpool, England (UK)
    Former Employee - Customer Service Advisor in Liverpool, England (UK)

    I worked at Yodel as a contractor for less than a year

    Pros

    The way the company works is ridiculous.

    Cons

    They use agencies to take people on and when they want to 'ramp down' they sack 40 people a week from the call centre, some on christmas eve. Luckily I got a new job before this happened to me but the morale of everybody around me was at an all time low.

    Advice to ManagementAdvice

    Offer people a secure role and this will boost morale.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    They were Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Phone Agent  in  Salford, North West England, England (UK)
    Former Employee - Phone Agent in Salford, North West England, England (UK)

    I worked at Yodel full-time for less than a year

    Pros

    Flexible hours, accomodate shift change if you need to take care of your personal errands outside of work, for people who like smart casual type of work environment, this is a good place...

    Cons

    People were a bit boring to work with. Was no fun encouraged and the ones who seemed to get on the most were the most nasty and bitchy people

    Advice to ManagementAdvice

    Meh

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    rollercoaster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trainer  in  Darlaston, England (UK)
    Current Employee - Trainer in Darlaston, England (UK)

    I have been working at Yodel full-time

    Pros

    Exelent company to work for a bit slow at first but going places now, no matter what level staff are always able to talk and listen, a brilliant training team who can spot training requirments when needed.

    Cons

    During peak you are on your feet and running as soon as you walk in the door, the job can be frustrating as well as rewarding.
    it is good the news magazine is on line but not everyone can get on the intranet seems now that this is only available to PC users.

    Advice to ManagementAdvice

    comunicate more with staff , tell them if you are pushing for more customers tell them if you have lost custemers and what is available (perks and discounts)

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Abysmal middle management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Anon Worker  in  Liverpool, England (UK)
    Former Employee - IT Anon Worker in Liverpool, England (UK)

    I worked at Yodel full-time for more than a year

    Pros

    Great for overtime because they can't estimate IT deadlines. Overtime wasn't monitored so therefore make up your own conclusions.

    Cons

    Office culture is clicky, overpaid and useless IT contractors employed

    Advice to ManagementAdvice

    Start looking after your perms

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Love working here and love the fact management are so down to earth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Self Employed Lead Courier  in  Stoke-on-Trent, England (UK)
    Current Employee - Self Employed Lead Courier in Stoke-on-Trent, England (UK)

    I have been working at Yodel part-time for more than 5 years

    Pros

    I was able to learn to do more in the office and use the different software used in the company. Helped out with recruitment and training with the run up to xmas last year. With doing the job i could help the new people by training them how to use PDA, when just come out of training to be on hand for any help or any info to help them enjoy the job as much as me.

    Cons

    Not many jobs to move up into.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Overworked for lack of pay typically exploited. Agency staff supremely exploited.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate of Warehouse Stock Manual Handling  in  Walsall, England (UK)
    Former Employee - Associate of Warehouse Stock Manual Handling in Walsall, England (UK)

    I worked at Yodel full-time for more than a year

    Pros

    Just I guess my own personal discipline at sticking to a task and seeing it through maybe.

    Cons

    Horrid hours and the Agency staff were at odds in terms of speaking that they were constantly exploited. Agency staff working on precisely the same jobs as the 'full-timers' for most parts and harder working the majority of the time, yet they get paid substantially less and are very prone to losing their jobs for no matter of good reasons other than the company exploiting law loop holes regarding taking on temporary staf as full timers. Very much a modern joke.

    Advice to ManagementAdvice

    Don't treat people as lessers, whatever you want to call it, karma perhaps?; You guys sitting 'on top' will see your days come. Money can't buy happiness and your exploits won't see you be happy forever. Be ashamed of yourselves, I emplore you.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Used to be a good company not any more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Driver  in  Dartford, England (UK)
    Former Employee - Driver in Dartford, England (UK)

    I worked at Yodel full-time for more than 10 years

    Pros

    all i can say: its a job

    Cons

    long hours heavy parcels and low pay.

    Advice to ManagementAdvice

    Look after staff better

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    A good company to work for with flexible hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Salford, North West England, England (UK)
    Former Employee - Anonymous Employee in Salford, North West England, England (UK)

    I worked at Yodel as a contractor for less than a year

    Pros

    Flexible hours, accommodate shift change if you need to take care of your personal errands outside of work, for people who like smart casual type of work environment, this is a good place to look.

    Cons

    The pay could be a lot better for the amount of hours put in. your already minimal pay gets deducted for every minute you are not logged in even if the reason you were late was beyond your control. they could be better structured in complaint handling generally.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    chaotic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programmer Manager  in  Liverpool, England (UK)
    Former Employee - Programmer Manager in Liverpool, England (UK)

    I worked at Yodel full-time for less than a year

    Pros

    varied work, the people at the same level were decent and pulled together well. I think the nature of the business did mean an all hands mentality

    Cons

    poor leadership team and no direction - they often came up with some odd answers and even stranger asks. I left because you were asked to leave principals at the door.

    Advice to ManagementAdvice

    be prepared to flex your principals

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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