Yodle Reviews

Updated June 29, 2015
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3.2
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Recommend to a friend
Approve of CEO
Yodle CEO Court Cunningham
Court Cunningham
179 Ratings

Pros
  • Tons of contest, free lunch (The food at the Austin location just became amazing (in 30 reviews)

  • Enjoyable work environment (with the right manager) (in 14 reviews)

Cons
  • Pay sucks if you are not in sales, they have a pay to perform bonus with a weak base salary (in 11 reviews)

  • Low base but truly it is a commission life we choose (in 11 reviews)

More Pros and Cons

260 Employee Reviews

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  1. Featured Review

    Helpful (9)

    Simply put, phenomenal

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Development Representative in Austin, TX
    Current Employee - Sales Development Representative in Austin, TX

    I have been working at Yodle full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Tons of perks, and work incentives, and holy COW so much money to be made.

    Cons

    It's a job cold-calling, which is not notoriously fun to do.

    Advice to Management

    Keep being awesome. If you wanted to bump base salary, that'd be pretty cool, but honestly, the commission percentages already rock.


  2. Helpful (3)

    If you work hard, you achieve success

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services in Austin, TX
    Current Employee - Client Services in Austin, TX

    I have been working at Yodle full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Weekends off, free lunch, great work environment. The managers/executive staff interact with everyone in the building - even the cleaning service! There is SO much room for internal movement, whether lateral or upward. You have plenty of opportunities to switch departments/teams, as long as you prove you are able to take on tasks. This company is ever-changing: new products/features, procedures, etc; so make sure to be constantly up to date with everything. This is definitely not a company for those who like to cut corners.

    Cons

    No 401k matching. I've saved up quite a bit without it; I can only imagine what it'd be like WITH matching! There is a disconnect between Customer Service and Sales; a lot of the time Sales is pushed SO HARD to close, that they don't provide the right expectation for the client, and Client Services has to fix it down the road. Parking is also horrible, but I know they are working on it.

    Advice to Management

    N/A


  3. Client Services

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Consultant in Scottsdale, AZ
    Current Employee - Marketing Consultant in Scottsdale, AZ

    I have been working at Yodle

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    AMAZING CULTURE! Everyone seems to care for another and really have the same goal in mind, which is to provide excellent customer service to companies from all over. I have been here for almost 6 months now, and there hasn't been one day I haven't enjoyed coming to work.

    Cons

    So far, I don't have any.


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  5. Helpful (2)

    Senior Sales Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Executive in New York, NY
    Former Employee - Senior Sales Executive in New York, NY

    I worked at Yodle (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great company in a lot of ways. They have a good product if it is tweaked on the customer service end. NO doubt they are sitting on a golden opportunity. I personally just think it was better when it was smaller and before they made it all about more numbers. From a profitability stand point & from an investor stand point...great. From an employee perspective it is a call center now...it's lost it's personal appeal,.

    Cons

    I think back when they started the SDR program it was a great program. I think when they implemented the scripted proticol it wss very effective for the "green peas" but not quite as effective for the senior execs. They lost a lot of good employees when they implemented fines for closing scripts & became too scripted. Yodle will always make money because they have a great inside sales floor implemented...they will always do a lot of units...but I think they lost their customer service and good accounts by getting too big too fast when they acquired outrank. I know if was from an income perspective but I think it isn't always about the quantity but a lot more to do with the quality.

    Advice to Management

    Need to have different processes for different kinds of sales. Maybe the scripted format for the blue collar but I think they need to treat their white collar customers a little more professionally and use their senior reps for this. They also need to have their account managers specialized in verticals and metrics.


  6. Inside Sales Representative Position

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Tempe, AZ
    Former Employee - Inside Sales Representative in Tempe, AZ

    I worked at Yodle full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great commission structure. Fun atmosphere. Beneficial training program. Lots of incentives company provides if certain metrics are hit.

    Cons

    Horrible base salary. It is a sales job and lots of cold calls are expected . First few months are tough as your leads are horrendous. If you can deal with rejection this job is for you. No way of implementing your own personality into sales pitch as well.


  7. Helpful (3)

    Better than most?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Austin, TX
    Former Employee - Operations Manager in Austin, TX

    I worked at Yodle full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    In general, Yodle is a pretty good company to work for. Good health benefits with 80% of premiums paid by company (they even have pet insurance), free lunches, Friday happy hour beer and popcorn, billiards and ping pong tables, massages, etc. People are usually very friendly and approachable, and are willing to help one another. The annual performance review process is helpful and pretty well-organized. Nice custom-built open office floor plan creates a good work atmosphere. Good products and direction from executive team, and their decisions make business sense. Intelligent CEO is a good face for the company. "Unlimited" time-off for certain positions, earned flexible time-off for others. Dress is pretty casual (probably too casual in sales...I regularly saw people wearing pajamas or workout clothes). Work/life balance is fine - most people work 8-9 hour days, and the office is pretty empty by 6:30pm.

    Cons

    - No 401K match despite constant annual revenue and profit growth
    - Very stingy with raises within current role. Lack of financial incentives for non-sales positions.
    - Overpaid sales agents - everyone else is underpaid as a result
    - Management is making a lot of short-sighted decisions and cutting corners in efforts to go public
    - Poor interdepartmental communication/collaboration. Information is rarely shared, and when it is, people tread very carefully to not step on each others' toes
    - Confusing office hierarchy is constantly changing
    - Nobody cares about the next step in your career. Very poor growth opportunities. I know several people that left because of this very reason.
    - Office culture clashes between offices (NYC and Austin offices in particular)
    - Severe lack of sensible data storage and retrieval procedures makes finding data difficult
    - High turnover
    - No place for original, creative ideas/solutions. It's all about finding ways to save money. Decreasing focus on serving the customer's needs, replaced by an increasing focus on finding ways to prevent them from canceling
    - Unsustainable revenue model. The company is essentially just trying to keep new sales above cancellations, and when they can no longer do that, they will start losing money. Number of customers was relatively static in 2014, and they have no real solution for this problem.

    Advice to Management

    - Give non-executive managers and other regular employees a chance to be a part of the long-term discussion. None of them feel listened to or that their opinion matters to corporate.
    - Create a path for people to grow into other roles. Nobody wants to work in a dead-end job.
    - Make decisions based on customer service, not solely profits.
    - Mid-level managers need better support from their own managers - not just HR support.


  8. Helpful (1)

    honestly, probably one of the better companies to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Charlotte, NC
    Current Employee - Sales Representative in Charlotte, NC

    I have been working at Yodle full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    i came into yodle only with the intention of garnering sales experience, but i can honestly say, it comes with more then that.

    some of the highlights of yodle would be the coworkers, the employee benefits, and selling a product that could not only change small business owners lives, but it can potentially put their children to college and give them a second chance.

    Cons

    if you can't handle cold calling, then its not for you.


  9. Great place to work, especially with cutting-edge tech

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in New York, NY
    Current Employee - Software Engineer in New York, NY

    I have been working at Yodle full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Cutting-edge technologies, friendly and brilliant teammates/coworkers, great salary, unlimited PTO, youthful atmosphere, beautiful office

    Cons

    Occasionally over-opinionated engineering management, little to no new-hire training, steep learning curve

    Advice to Management

    We need ways to level the steep tech learning curve for new hires


  10. Good Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yodle full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good People, Interesting Work, Good Opportunity for Advancement

    Cons

    Bad HR Culture, Lower than market pay scale


  11. Helpful (1)

    Inside Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ

    I worked at Yodle

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    If you like soda it's free.....

    Cons

    Product is a complete joke. Promises are made to customers that aren't fulfilled. The end product is nothing more than templates for different segments that are called on. The customers information is filled into the template (which will fill in their website and social media sites) and that's the extent of the product. There is no innovation here whatsoever. If you're a recent college graduate you can do much better than this place, base pay is terrible (under $10/hour). Company contributes minimal amount for mediocre healthcare. This is nothing more than a call center position, reading the script makes you feel like a sleazy salesmen. You will hear plenty of lies about how much people are making when in reality an extremely small percentage of reps are making good money.

    Advice to Management

    Offer a product that actually benefits customers, you claim to be offering a product that really helps people but your reviews say otherwise. If you want top salespeople, pay for top salespeople. Your culture is decent but you're trying to hard to be a hip new startup when in reality you aren't. Offer clients more ability to customize the marketing they are paying for, more customization will lead to happier customers and better business.



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