York Risk Services Group

  www.yorkrsg.com
  www.yorkrsg.com

York Risk Services Group Reviews

Updated December 19, 2014
Updated December 19, 2014
29 Reviews
2.5
29 Reviews
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Richard H. Taketa
7 Ratings

Employee Reviews

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  1. 2 people found this helpful  

    Run away.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at York Risk Services Group

    Pros

    Very few. Poor and unhealthy environment.

    Cons

    Stay Away from this company.

    Advice to ManagementAdvice

    Stop being petty.

    Doesn't Recommend
    Positive Outlook
  2. 2 people found this helpful  

    Working 3+ Years @ York

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Adjuster in New York, NY
    Current Employee - Adjuster in New York, NY

    I have been working at York Risk Services Group full-time (more than 3 years)

    Pros

    tough industry with high demands. If you work hard, and view a big picture there are advancement tracks. you need to speak-up and let your supervisor know the path you would like to take. If you perform and work, there are paths that you can take.

    Cons

    Claims industry in general can wear you down, there are long hours and high demands that are not always able to be accomplished. No one calls the insurance company unless something happens. in general its a negative environment, so if you're not a positive minded individual or have thin skin, this industry may not be for you.

    Advice to ManagementAdvice

    don't forget where you came from. Sometimes the people on the front line need to have positive re-reinforcement as claims are usually a thankless job.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    It's not the same

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dublin, OH
    Current Employee - Anonymous Employee in Dublin, OH

    I have been working at York Risk Services Group full-time (more than 3 years)

    Pros

    It's almost like there are two companies here. We have experienced adjusters who want things to be the same as they have always been, in a changing industry, and really strong proactive ones who came here (or jump to another adjuster) for higher pay. Only about half the people are adjusters and the rest are in other areas related to insurance and have a much happier perspective.

    Compensation and benefits are above average but work-life balance is tough

    The company seems to be willing to try different things, some of which work and some of which don't. I joined via a company that was bought. Nothing was changing and we were slowly dying. It's hard sometimes to do things differently.

    Company is growing fast

    Cons

    We treat the customer like they are always right, but sometimes the customer is unreasonable. We should be willing to walk away from customers that don't treat us with respect. There are only a few like that but they stand out and every one knows about them.

    I don't think anyone has ever been fired for incompetence and some people need to be.

    Advice to ManagementAdvice

    speak to people more, offer more training

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Good place to work but a bit unorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at York Risk Services Group

    Pros

    Flexible directors. Pay is average for the workload.

    Cons

    No effort to help employees grow or advance in career. Not a lot of reward for going above and beyond. Company buying other companies so things are mess at the moment. Company needs more focus on employees.

    Advice to ManagementAdvice

    Focus on your great employees and help the grow. Greater employees, greater company.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    A company that does not care about their employees or their clients

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at York Risk Services Group full-time (more than an year)

    Pros

    You get a pay check, and the people I worked with.I really cant come up with anything else pleasant to say about this company.

    Cons

    Just about everything at York is a con. I worked her for over a year never received a raise, not based off my performance, but bc of the date I was hire. I worked at the OSC and I can not tell you how hard it was to do that job with a smile. The entire set up is a run around for the callers. The individuals on workers comp can never get in touch with their adjuster (because they are extremely over worked, I feel for them) never get the treatment they need, when they need it. In turn, they put the call centers number "for help" basically misleading customers that I can help them, when I no authorization to do anything but take a new claim. They are aware that the system is not very effective yet they wont change anything. They continue to buy out companies and add new clients, even though they cant keep up with the ones they have. They will claim to reduce risk as a third party vendor, and this is true because they will avoid paying out anything. I TRUELY HATED WORKING FOR SUCH A HORRIBLE COMPANY!!!. I felt as if the morale level here was low, all they care about is the dollar bill, not doing the right thing. It was painful to hear the things these disable workers would have to go through and know that nobody that actually has the power to help gives a crap! NEVER AGAIN, IM SO GLAD I QUIT!

    Advice to ManagementAdvice

    My advice to management is to actually listen to your employees concerns. If there is an issue, address it, don't just say well that's not our job. Take initiative and respond back to employee concerns and questions. Act like you actually care what goes on outside your big fancy office. The direct supervisors I dealt with at York, were very pleasant people, however I believe due to the lack of proper training, they were also quite clueless. However, their boss who was extremely knowledgeable, and a great source for information, was very demeaning and would talk down to you if you asked a question about something he felt you should know. Also it wouldn't hurt to paint a wall a different color than grey, I'm just saying it looks depressing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    York RSG

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at York Risk Services Group full-time (more than 3 years)

    Pros

    Great Culture established and followed

    Cons

    None that I can think of.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    I worked at York Risk Services Group full-time

    Pros

    The company had a code of ethics in place for their employees to practice in interacting with clients. However, this code of ethics was not being utilized by management in regard to their own employees at the site where I was working in Dublin, Ohio. Immature leadership and the absence of leadership from the president of Frank Gates, an Ohio based worker's comp company, led to unfavorable work conditions including low morale and distrust.

    Cons

    The supervisor I had did not have skills to manage others. She wasted time having secret meetings with select people. She thought she had to play hard ball with everyone all of the time to get them to perform. She completely overlooked the value of positive reinforcement. She did not understand the attributes of the people she was supervising and how to manage according to their needs. This caused many employees to leave.

    Advice to ManagementAdvice

    Your management team structure was complex. However, the communication needed to move a company forward requires more development at the site level. Make the site level managers accountable. It takes more than a nice looking organizational chart to run a company.

    No opinion of CEO
  9.  

    From a Field Agent Prospective.......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    Current Employee - Field Inspector
    Current Employee - Field Inspector

    I have been working at York Risk Services Group as a contractor (more than an year)

    Pros

    Doing Commercial Inspections should be the most rewarding but....

    Cons

    Office is very unresponsive to several tech issues and forms are so boilerplate they often have nothing to do with the property! Big time wasters! Prices for inspections are all over the board and mileage fees .....??? They've even added report forms after the inspection has been done! Rapid sketch...Really???

    Advice to ManagementAdvice

    Train your managers to handle ALL field problems including your awful internet system. Staff MUST be responsive. We travelers are WAY to pushed to have to deal with snaggs in your system.

    Doesn't Recommend
    Negative Outlook
  10. 1 person found this helpful  

    Claims are claims, this is the industry we are in - negativity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Claims Representative in Roseville, CA
    Current Employee - Senior Claims Representative in Roseville, CA

    I have been working at York Risk Services Group full-time (more than 3 years)

    Pros

    Innovative, great claims system, truly paperless, benefits are decent, growth opportunities and fair compensation. They got rid of the crazy lady over EIA (Karen Callahan).

    Cons

    System goes down. Grew too quickly, consider opening other offices instead of cramming multiple into one building. Some mormons are still roaming.

    Advice to ManagementAdvice

    Too many VP's, heavy on management, president is awesome, really down to earth. New bald headed guy is clueless and should have been in sales. Reevaluate caseloads considering workload.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    York is a good company but the client managed out of Pasadena is archaic.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Claims Examiner in Pasadena, CA
    Current Employee - Senior Claims Examiner in Pasadena, CA

    I have been working at York Risk Services Group full-time (less than an year)

    Pros

    *Free coffee
    *Good Benefits
    *High Pay
    *Approachable Management
    *Alternative Work Schedule
    *Friendly co-workers with a reasonable corporate culture

    Cons

    *The client
    *200+ Inventory with a 1980's file management system
    *Unrealistic expectations from client
    *CYA culture from the client with no support to claims staff

    Advice to ManagementAdvice

    The client is demanding modern claims management practices with a 1980's style paper file as system. This is why everyone is backed up and your penalties are piling up. It takes 10 minutes to review the file and pull the paper file, an hour or two to receive the file and when receive the file you have to put whatever your working on aside to pick up where you left off. It's an unworkable system. In the end you'll end up paying the client to manage their files.

    Hire more adjusters for a 150 to 1 ratio or pay it out in penalties and excess cost. Then allow another TPA the pleasure of paying this client for their racket when your contact expires.

    As far as the company goes York is a good company but the client managed out of the Pasadena office is archaic and unreasonable.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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