York Risk Services Group

  www.yorkrsg.com
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York Risk Services Group Reviews

Updated August 19, 2014
Updated August 19, 2014
18 Reviews

2.3
18 Reviews
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Richard H. Taketa
1 Rating

Employee Reviews

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  1. 1 person found this helpful  

    No appreciation of individual achievement!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Examiner  in  Roseville, CA
    Former Employee - Claims Examiner in Roseville, CA

    Pros

    Good variety of people to work with. They all bring differing views on the approach to problem solving.

    Cons

    favoritism and no appreciation of individual acheivement. The company only values numbers and treats its employees as disposable tools. You are expectted to produce like a machine and are not valued for your efficiency or creativity. There is blatant favoritism and you are not encouraged to take time off.

    Advice to ManagementAdvice

    Distribute the workload evenly and rearrange management in order to diminish favoritism.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    UR Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ur Coordinator  in  Orange, CA
    Former Employee - Ur Coordinator in Orange, CA

    Pros

    The people are very nice and friendly, good benefits, nice work environment, flexible work schedule, early release before holidays, ample PTO

    Cons

    Unorganized, I was hired to work in the Orange office but had to train in Riverside which was never mentioned to me until my first day of work. After commuting 40 miles each way for 2 weeks I finally got a computer and logins to train. The rest of the time was spent watching people do their work. I was supposed to get reimbursed for mileage but the supervisor that hired me resigned 2 days after I started and never told anybody that she had promised it to me. The pay is very low also.

    Advice to ManagementAdvice

    Be more honest to your employees and offer better pay.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Quiet place to end your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Adjuster  in  East Meadow, NY
    Current Employee - Adjuster in East Meadow, NY

    Pros

    Friendly co-workers
    Regular treats from vendors
    Generally peaceful office
    Part-time employment opportunities

    Cons

    One hour of training provided to new employees and the training only covers the claims system
    Performance bonuses not paid on time if at all
    Excessively high caseloads by the company's own standards due to understaffing
    Regular claim system/IT issues hinder productivity
    Human resources department is overwhelmed and requires weeks to process basic requests

    Advice to ManagementAdvice

    More training and development
    Follow through on office protocols and initiatives

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - OSC Associate I  in  Dublin, OH
    Current Employee - OSC Associate I in Dublin, OH

    Pros

    I like my co workers and my schedule.

    Cons

    I dislike management, training and communication.

    Advice to ManagementAdvice

    To receive more training themselves and work on their communication skills.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Unorganized company with no morals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intake Coordinator/Transcription  in  Austin, TX
    Former Employee - Intake Coordinator/Transcription in Austin, TX

    Pros

    You will get a decent amount of experience in multiple areas of business and you don't need any experience or education to be hired.

    Cons

    The pay is average or below, the vacation time and benefits are not good and the people, as well as the companies goals and morals are miserable and unmotivating.

    Advice to ManagementAdvice

    Management should be replaced entirely, with new staff as well. Hire people that present themselves in a professional and curtious manner. If you take the time to find quality employees, the benefits will show in the work itself and customer satisfaction.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Experienced & proven performer looking to advance/challenges!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Worker's Compensation Claims
    Current Employee - Worker's Compensation Claims

    Pros

    Nice co-workers. Lots of training.

    Cons

    No room for advancement, work not challenging, need to have more options for proven work performers.

    Advice to ManagementAdvice

    Look internally for candidates to fill jobs/advancement, raises, better work-life balance.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Future Medical Examiner

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Future Medical Examiner  in  Pasadena, CA
    Former Employee - Future Medical Examiner in Pasadena, CA

    Pros

    I have enjoyed my role and tasks a lot and also liked all my co-workers who were friendly, hard-working, motivated and all stuck together.

    Cons

    My own supervisor was awful and not capable at all. Although she was friendly and had lots of industry experience, she did not know how to manage her team, how to motivate, give directions, train her staff properly, support and encourage team building, she was not a leader at all and made all of our lives miserable. All the other management was disappointing too, to the outside friendly, but nothing was organized, internal procedures were not set up properly, and procedures changed all the time as well. The worst thing was the case-/workload. As it was a new office (gained new account and took over from former TPA) they worked on a very tight budget and therefore had not hired enough staff to handle the workload. Training was awful and the whole office was lacking structure and proper leadership. The caseload for experienced Future Medical Examiners was between 300-400, although it was stated in new job openings on their website that FM Examiners would only handle a maximum caseload of 150. This was not true at all, so be aware to have an immense higher caseload than they promise in their job descriptions and/or in interviews. For weeks all employees were forced to work overtime for an extra 10 hours per week, which was extremely exhausting over a long period of time. They started firing a lot of employees (as they could not handle their work any more which was not surprising due to the circumstances) and a lot of people started quitting as well because work conditions were unbearable overall. Unfortunately, there was no employee appreciation and no positive feedback, which is very disappointing if everyone is hard-working and only trying the best. In the end the quality of their customer service is pretty bad, and injured workers started complaining about the bad service, but if they do not hire enough people, no one is able to do a great job any more.

    Advice to ManagementAdvice

    You have to change and improve work conditions in general. You do not have enough staff and the caseloads are way too high. You will never reach a high quality customer service and high satisfaction among injured workers and your own employees, if those work conditions do not improve. You have to start appreciating people instead of pushing them to their limits and beyond. Offer higher salaries, as the money you can earn for THIS hard work is also not worth the efforts.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Worst Job I Ever Had...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Unit Manager, Workers' Compensation  in  Lake Mary, FL
    Former Employee - Unit Manager, Workers' Compensation in Lake Mary, FL

    Pros

    Nice office building in Lake Mary. Nice co-workers, all in the same boat as me.

    Cons

    Long hours (averaged 60 hours a week), insane pressure, completely clueless leadership absolutely devoid of scruples or management skills. Despite a ridiculous amount of turnover nationwide, upper management is still convinced all of the issues with the company are the result of bad staffing, not their complete ineptitude. Workers' comp offices are understaffed, adjusters have no support, claims systems are a pathetic joke. Client instructions are convoluted, badly documented, and difficult for adjusters to adhere to properly.

    Advice to ManagementAdvice

    Get a clue. Look at how successful companies are operating -- clerical and case management support for the adjusters, EDI processes handled by the claims systems with dedicated support, managers empowered to do their jobs. Recognize that there are serious structural issues within this company and quit blaming the front line personnel for the disarray in the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Worked very long hours under extreme pressure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Benefit Coordinator  in  Richmond, VA
    Current Employee - Benefit Coordinator in Richmond, VA

    Pros

    They have decent benefits and liberal paid time off.

    Cons

    Expected to work in unpleasant environment. Management unsympathetic to employee needs and concerns.

    Advice to ManagementAdvice

    They need to be aware of the hostile working environment. The turnover this past year alone tells is sufficient to illustrate the point that major changes must be made in order to attract qualified personnel. This is the most unpleasant job that I have ever had.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    - Growing fast and in the right product lines
    - Lots of smart hard working people
    - great benefits

    Cons

    - case loads for adjusters here and at competition going up
    - If you don't like change you are at the wrong place

    Advice to ManagementAdvice

    strengthen the office manager tier of management. Great ideas at the top, great work ethic at the bottom and sometimes get lost in the middle.

    Recommends
    Positive Outlook
    Approves of CEO

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