YourMembership.com

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YourMembership.com Reviews

Updated October 27, 2014
Updated October 27, 2014
13 Reviews
3.5
13 Reviews
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JP Guilbault
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Employee Reviews

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  1.  

    Best kept secret in St. Petersburg!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at YourMembership.com full-time (less than an year)

    Pros

    Open door policy with all of management, great company attitude, exponential growth, endless career opportunities, business casual atmosphere and great work life balance.

    Cons

    None-this company does it right all across the board.

    Advice to ManagementAdvice

    Continue to advance every employee, whether that is by in house training, conferences or one-on-one discussions.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company still sorting out todays future!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager - Sales in Saint Petersburg, FL
    Current Employee - Account Manager - Sales in Saint Petersburg, FL

    I have been working at YourMembership.com full-time (less than an year)

    Pros

    Industries most complete product.
    This is a great incubator for ideas.
    The company has strong financial backing.

    Cons

    The training department is virtually non-existent. You must rely on your co-workers to learn about the software and its capabilities. This is no the best way to learn because everyone is very busy.
    Growing is growing so fast it has made many people uncomfortable and they don't know where they fit in this small company with big aspiration. So in a company where information transfer is key, people are not freely communicating for fear that what they say may not be the right thing to say.
    Because the company is back by a larger comglomerate ideas flow downhill not uphill. Upper management is running with a plan from it's funding source because they have to report on the information based the plan. If your ideas are not the concern of the day then management does not have time to hear them because they have bigger fish to fry.

    Advice to ManagementAdvice

    Be transparent! Create an opportunity path for those who want it. Build more flexibility with software platform. Because people are looking for customization.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Good People, Growing Pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Consultant in Saint Petersburg, FL
    Current Employee - Client Consultant in Saint Petersburg, FL

    I have been working at YourMembership.com full-time (more than 3 years)

    Pros

    Great people at this company. Found a lot of support and if you are able to be friendly with folks in different departments it goes a long way in helping you succeed.

    Cons

    Definitely some leadership issues. Departments aren't aligned so they are often in conflict with each other. While this is the case at other companies, this is a very fixable issue, but the professional managers here don't seem to do much about it, despite talking about it all the time. Can be frustrating. Seems to have the mix of corporate culture/startup culture switched around. Some of the bad parts of a bigger company, with the disorganization of a startup (as opposed to the creativity and opportunities of a startup, and the stability of a larger company).

    Advice to ManagementAdvice

    Look at the company as a whole. How to departments interact with each other. What are the sectors in which they have a shared goal? Where do they have conflicting goals? How can you ease that friction? Look at processes and begin to knock down barriers to individual success.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Disjointed, dishonest, and distant management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Specialist in Austin, TX
    Former Employee - Technical Support Specialist in Austin, TX

    I worked at YourMembership.com full-time (more than 3 years)

    Pros

    There is a fully-stocked snack rack and fridge in the break room, along with an Xbox and Wii, if you're into that sort of thing. They have at least 1 company event (lunch, happy hour, etc.) a month. Relaxed culture, maybe too relaxed (occasional "proper attire" reminders from HR). Management for the software support side of things is generally easy to get along with if you are on their good side.

    Cons

    Current Customer Satisfaction scores (for support) are ~50% satisfied (terrible! Does anyone want to come into a role like that?!). For anyone with a lot of experience in the software support field, you will invariably find yourself frustrated with the policies, resources, and pay here. The staff is young and equally immature, both on the floor and in management. The recent acquisition of Affiniscape more than doubled their customer count, and the growing pains have been addressed reactively (or sometimes not at all), which left a lot of employees sour. Upper management is constantly implementing restructuring plans, so the day-to-day changes day-to-day. Opportunity for career development is limited to in-house (non-remote) positions only, and even then you better know who to kiss up to. Working here will leave you with a nice title on your resume, but no real world experience.

    Advice to ManagementAdvice

    Your remote employees need access to the necessary resources to do the jobs they are being asked to do. You should consider letting support be a more vital part of product development. Unfortunately this means shedding of a lot of dead weight and paying your support staff a little more in order to attract the right workers. Your middle management needs to grow up and treat all employees equally. Your upper management needs to care about the customer instead of the bottom line. Everyone needs to stop talking negatively about the customers, as it affects attitudes in the wrong way.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    You control your own destiny!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Implementation in Saint Petersburg, FL
    Current Employee - Implementation in Saint Petersburg, FL

    I have been working at YourMembership.com full-time (more than 3 years)

    Pros

    The thing I like the most about working at Yourmembership.com is that I have, since day 1 working here, controlled my own destiny. I have never felt like no matter the quality of work or hours of effort I put in, that it would never be recognized or rewarded. I have never once had to ask for a raise or how to be promoted, that always happened with senior management approaching me. The culture is of utmost importance to leadership, and there are frequent team building events/activities, including ones that are open to employee family members. Office and facilities are first rate as well. Bottom line, if you are motivated to work and dive in to the product to learn it, you will succeed at Yourmembership.com!

    Cons

    Unfortunately there is a very large sense of entitlement among some (not all) peers that believe the reward should come before the work is done, and you can see that coming through in some of the other reviews here. That is not called a reward, that is called a bribe. The "top players" then have to pick up the slack for these individuals. Company is also going through the final stages of a merger that is unprecedented in the industry, so there are challenging situations to deal with on a daily basis, both in terms of operations and client interaction.

    Advice to ManagementAdvice

    Prepare list of professional development opportunities for the industry and publicize that to employees. Communicate 3-5 year plan for company more consistently with follow ups about what goals have been met or not met.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Expects a lot for not a lot of pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Specialist in Saint Petersburg, FL
    Former Employee - Support Specialist in Saint Petersburg, FL

    I worked at YourMembership.com full-time (less than an year)

    Pros

    Anti-corporate environment, beautiful facility, good perks, employee moral is extrememly important to the culture. Small company, lots of team building activities.

    Cons

    They expect a lot of production out of employees for low wages, lack of training. They expect you to be self taught. You are not made aware of unsatisfactory performance. Company is suffering from extreme growing pains.

    Advice to ManagementAdvice

    Consider developing an employee training program instead of using customer training for it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    An Interesting Glimpse in to a Growing Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Current Employee - Anonymous Employee in Saint Petersburg, FL

    I have been working at YourMembership.com full-time (more than an year)

    Pros

    YourMembership.com offers a casual work environment and lends itself well to those who are self-starters and motivated individuals with a strong work ethic. In the year in a half that I've worked for the company, I never had the feeling that I was being micromanaged, and my success here is defined by the realization that I have the space to create my own paths by owning the roles I envision for myself.

    The company has grown tremendously since I started (more than doubled in size), and continues to grow on a daily basis. This creates the unique opportunity for driven employees to help to define new internal positions in response to the overall growth.

    The new office has a great atmosphere with a large break room complete with a soda fountain machine, two large TVs and an Xbox/Nintendo Wi. A fairly central location (Gandy between 4th St. and MLK) whether you live in St. Petersburg, Tampa, or surrounding areas. Probably one of the most sought after perks is the 3PM snack cart, where all employees can choose from a variety snacks to assuage their late-afternoon hunger.

    Cons

    The rapid growth has caused "growing pains" that some would find to be difficult to deal with, but this is to be expected in my opinion. Examples would be the need to quickly evolve and change work processes sometimes on a weekly basis as internal structures have changed, and the taking on of larger work/project loads as a result of unexpected attrition rates.

    Advice to ManagementAdvice

    Continue to provide outlets for lower level employees to voice their opinions/experiences, and actively seek their advice as it relates to the shaping of new processes and overall business strategy.

    As the company continues to grow, it would be helpful to reach out to top performing employees to discuss the directions they would like to take their careers. In the same way, continuing to organize employee engagement activities to help foster a strengthening of internal culture.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Proud to be a YMer!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Current Employee - Anonymous Employee in Saint Petersburg, FL

    I have been working at YourMembership.com full-time

    Pros

    I love working at YM because it is such a positive environment! The culture of YM encourages creativity and innovation. The atmosphere is casual and fun, which can be seen on all of the employees’ faces. Everyone that I know at YM enjoys their jobs and considers themselves lucky to work for such an supportive company. YM is growing rapidly and that leaves a lot of room for employees to grow and advance as well. They also offer excellent benefits!

    Cons

    YM is growing, which presents a somewhat steep learning curve at times and it can be a bit of a struggle to assimilate. Also, if you are dead set on wearing a suit and tie to work every day then this might not be the right fit for you.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    A wonderful place to work with great growth potential.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Current Employee - Anonymous Employee in Saint Petersburg, FL

    I have been working at YourMembership.com full-time (more than 3 years)

    Pros

    This is a growing company with a lot of growth potential for the employees that are dedicated to doing a great job. Leadership listens and promotes from within. Multiple deserving employees have been promoted just recently and there are vast career opportunities.

    Cons

    With growth comes growing pains, but the day to day experience with my manager and the rest of the leadership team is great.

    Advice to ManagementAdvice

    Keep reaching out to the lower level employees and worker bees. Their ideas and energy are what will push this company forward.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Employee Engagement + Career Growth Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing + Event Manager in Saint Petersburg, FL
    Current Employee - Marketing + Event Manager in Saint Petersburg, FL

    I have been working at YourMembership.com full-time (more than an year)

    Pros

    career growth opportunities, open door policy with management, company listens to employee needs, welcome feedback, free snacks, office holiday parties for any occasion, free soda, great benefits, 401k program, TEAM environment, office Nerf wars, costume contests, fun, inviting, fantastic high tech office

    Cons

    Office can be cold at times, company is growing fast and can bring on a lot of work, but it's nice knowing you are not replaceable

    Advice to ManagementAdvice

    Keep up the great work! The management team has worked hard to create a fun work culture for employees, and it is nice knowing everyone's opinions and suggestions matter.

    Recommends
    Positive Outlook
    Approves of CEO

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